Waiting Spiel

Hi , this is Conrad from T-Mobile. We appreciate your patience in waiting to be connected. How may I help you?

with concern then move forward

Hi , this is Conrad from T-Mobile. We appreciate your patience in waiting to be connected. I’m happy to help take care of your XX.

with prob

Hi , this is Conrad from T-Mobile, I’m here to help. We appreciate your patience in waiting to be connected. Let’s partner together to get this resolved.

Hi,Leiloni .thank you so much for patiently waiting on the long queue, we are currently having a high volume of chats and we really appreciate your patience with us here. This is Nica from T-Mobile, I’m here to help. Let’s partner together to get this resolved.

If CX is unresponsive onset Seems like you are now engaged on something more important. It looks like you may have to step away. Not a problem. I will save notes from our discussion until you are ready to pick things back up. Talk to you soon!