>We request you to take this extra step and provide us with all the information needed so that we can ensure you get the correct resolution for your query. Once we receive this information, we will be able to continue researching this matter. > It has been a pleasure to assist and provide you the best resolution for your request. Have a great online sales! > We would apologize that this might not be the expected outcome. However, we want to inform you that policies and rules change based on the marketplace and location. It is part of the sellers' agreements with Amazon to comply with these updates always. > It has been a pleasure to assist you and this case is handled carefully to provide you with the best resolution. Have a great online sales!