Steps in using ATLAS

     #######    Steps USING   ATLAS   ######

1.)ACCOUNT: -Acct profile in atlas -Acct segment & Verifiation status: Atlas -Billing overview: ATLAS -Credit & EIP overview : ATLAS -Info bar: ATLAS -Line & devices: ATLAS -View all subscribers/Line Selectfor:ATLAS

2)-BILLING: 12-month collection summary: Atlas Add / Remove a collection hold: Atlas Adjustments: Atlas Bill comparison: Atlas Billing dashboard: Atlas Billing Overview: Atlas Charge summary section: Atlas Checkbook fields Delete payment arrangement: Atlas Detailed line items and amounts: Atlas Edit payment arrangement payment method: Atlas MRC summary: Atlas Payment arrangement overview: Atlas Payment history: Atlas Pending charges and credits: AtlasRecent payments:Atlas Returned payments:Atlas Select bill period:Atlas Set up payment arrangemetn:Atlas Set up proof of payment:Atlas Tax treatment:Atlas View aging balance : Atlas View bill as PDF:Atlas View billed charges:Atlas View billing cycle charges and details:Atlas View checkbook etails:Atlas View collections:Atlas View one-time charge details:Atlas View payment details:Atlas

3)Device

Change SIM card: Atlas Device dashboard: Atlas Manage JOD: Atlas Mobile Device Unlock (MDU) Tool: Atlas View mobile device unlock eligibility: Atlas

1. Feedback, Issues, & Updates

Enhancements & updates: Atlas Give feedback or Report an issue: Atlas Known issues: Atlas

1. General Biometric verification: Atlas Create a memo: Atlas Customer whisper: Atlas Global navigation: Atlas Interaction ID: Atlas Log in: Atlas Next Best Action: Magenta Overview Screen pop Send & Verify One Time PIN: Atlas Switching accounts: Atlas Usage summary: Atlas Verification methods Verification Token: Atlas

6)Manage Profile

Account level details Authorized user change Billing address change Billing name change Caller ID change Contact number change DIGITS: Atlas E911 address change Edit PAH/PI Manage profile: Atlas Marketing Preferences Mobile number change Paperless billing Port in request PPU address change Restore subscriber Suspend subscriber

7)Rate Plans and Features

Rate plan change: Atlas Rate plans and features: Atlas View Atlas subscription details

8)Tools

Assign talk primary lines: Atlas Order lookup: Atlas Return a T-Mobile.com activation or accessory-only order Return an Upgrade or Care Accessory order Tools and applications: Atlas Trade-in Estimate tool: Atlas

9)Toolbox

Accessory and SIM only orders: Atlas Add, remove, or change features: Atlas Billed charges: Atlas Coverage Device Dashboard Manage & store payment information: Atlas Order coverage device (CST): Atlas Payment arrangements: Atlas Rate plan change: Atlas Refunds

1. Troubleshooting Tools

Complaints, forms, & tickets Coverage tab Device Return Status Enhancements & updates: Atlas Troubleshooting HLR data provisioning HLR Profile Network modernization & upgrades Number Details Tool SIM/eSIM Support Tool Troubleshooting process