hi, (fan name) it's (advisor name) from ticketmaster. we were speaking about (state concern), when the line got disconnected, are you ok for us to pick up where we left off? 

yes, lets do it

great, before we start, I'd like to inform you that this call is recorded for training & quality purposes. here's a quick summary of our interaction for (provide a summary of the interaction prior the disconnection and then proceed to assist the fan)