Photo Proof of Delivery (POD): Article KA-03683

What is POD & Why it Matters- Photo Proof of Delivery (POD) is a photo taken by the delivery person showing where an order was dropped off.

These photos are taken by Delivery Service Providers (DSPs) — third-party couriers such as DoorDash, Uber, Roadie, or Walmart — who deliver certain orders. Florists may also take photos for some orders.

You will determine if the order is delivered via DSP by reviewing the photo's URL to see if it was delivered by one of the couriers mentioned. This is important because POD helps determine who is at fault (Customer, Florist, or Delivery Service Provider).

This is used for customer-reported delivery issues (Not Received and Delivered Late) or Status Checks for FPT orders for 1-800-Flowers.com, FruitBouquets.com, and Shari's Berries.

This does not apply to these CSI types: Delivered Wrong, Quality Issue, Cancel, or Billing CSIs.