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Self Service:

PAYMENT ARRANGEMENT

I would love for you to save the $10.00 support fee by providing you the steps on how you can create payment arrangement using your T-Mobile app:

Open the app and tap BILL. Scroll to and tap Payment Arrangement. Tap Continue and view the Amount. The amount due will default to the minimum payment necessary to be eligible for a payment arrangement. Tap Payment installments to setup an arrangement. Tap Payment Method and Add Bank/Card. Tap Continue and read Terms & Conditions. Tap Agree & Submit.

MOBILE NUMBER CHANGE

Here are some advisements before we proceed with the mobile number change:

  1. You'll receive a free text message with the new mobile number. Once received, please turn your phone off, then back on.
  2. You may receive a free text message stating that your previous mobile number has been unenrolled from the service. Don't worry your service carries over to the new mobile number.
  3. Mobile number changes are completed within 2 to 4 hours.
  4. Your voicemail box will be deleted and all old messages will be lost, so make sure to save voicemails you wish to keep.
  5. You must set up your voicemail greeting and password again. The voicemail password will be reset to the last four digits of the new phone number.
  6. Wait 24 hours after the mobile number change before accessing My T-Mobile with the new number.
  7. You should update the new number on any accounts where it's used for notification, like bank accounts, social media, account verification, and notifications.
  8. Our conversation might get disconnected once the change has been processed but rest assured that we can call you if that happens.

( Pagmahaba advisements send mo kay cx into two replies)

My T-Mobile Nickname Change

  1. Go to My T-Mobile and log in to your account.
  2. Click your name at the top right > Profile.
  3. Click Line Settings. To change the name for a different line, click the drop-down menu at the top and select the line.
  4. Click Nickname.
  5. Update the name and click Save.

My T-Mobile Password Change

  1. Go to My T-Mobile and log in to your account.
  2. Click your name at the top right > Profile.
  3. Click Line Settings. To change the name for a different line, click the drop-down menu at the top and select the line.
  4. Click Password.
  5. Update the password and click Save.

My T-Mobile Email Change

  1. Go to My T-Mobile and log in to your account.
  2. Click your name at the top right > Profile.
  3. Click Line Settings. To change the name for a different line, click the drop-down menu at the top and select the line.
  4. Click Email.
  5. Update the Email and click Save.

AutoPay You can set the AutoPay on the app with these steps,

  1. Log in to the T-Mobile app.
  2. Click the MORE tab, click Profile.
  3. Click Billing & Payments, then click AutoPay.
  4. Click Add a card or Add a bank.
  5. Enter the required payment method information, and click Continue.
  6. Click Agree and submit.

Change AutoPay Self Help(App)

  1. Log in to the T-Mobile app.
  2. Click the [MORE] tab, click [Profile].
  3. Click [Billing & Payments], then click [AutoPay].
  4. Click the current payment method.

Change AutoPay Self Help(Website)

  1. Log in to My T-Mobile
  2. Click [Account/Name] in top right of the page, then click [Profile].
  3. Click [Billing & Payments], then click [AutoPay].
  4. Click the current payment method.

Change Language(App)

  1. Log in to the T-Mobile App as the PrimaryAccount Holder.
  2. Tap More > Profile settings > Language Settings.
  3. Select English or Español and tap Save.

View Bill(Website)

  1. Go to My T-Mobile and log in to your account as the Primary Account Holder.
  2. Click BILL at the top of the page.
  3. Under "Get your Bill", click SUMMARY BILL or DETAILED BILL.
  4. Select a location on your computer, enter a filename and click Save.

View Bill(App)

  1. Log in to the T-Mobile app as the Primary Account Holder.
  2. Tap BILL.
  3. Tap Download PDF.
  4. Tap View summary bill or View detailed bill. The PDF will download to the phone's default storage location.

Pay Bill To save you from paying an extra $10.00 payment fee, You may use our Self Service option to pay your bill via My T-Mobile, T-Mobile App just login to your T-Mobile account then:

  1. Open the app and tap BILL.
  2. Scroll to and tap PAY NOW.
  3. Select the amount to pay, the date to make the payment on, and the payment method. Tap
  4. Agree and Submit.

Port-in We're just gonna need these information,

  1. The mobile number to be transferred(from another carrier)
  2. The account number(from another carrier)
  3. The account pin(from another carrier)

Just a few advisements before we proceed,

  1. Save any voicemails you want to keep because those might be deleted. The voicemail box resets when the port completes.
  2. We recommend backing up your contacts and text messages before transferring your number to T-Mobile
  3. You have to wait 24 hours after the mobile number change before accessing [My T-Mobile] with the new(port-in) number.

EIP Payment(app)

  1. Open the app. If you don't have it, download it now.
  2. Tap [BILL].
  3. Scroll to and tap the line with the EIP.
  4. Scroll to "Equipment" and tap [Make a payment].

EIP Payment(website)

  1. Go to My T-Mobile and log in to your account.
  2. Click BILL.
  3. Scroll down to and select Equipment Installment Plan.
  4. Select the device that you want to make a payment for.
  5. Click [Make a payment] and follow the instructions to make an EIP payment.

Payment Self Help T-Mobile App:

  1. Open the app and tap Bill
  2. Select Make a payment.
  3. Enter Amount to pay.
  4. Select Payment Method
  5. Select Date.
  6. Tap Agree and Submit.

Billing Address Change T-Mobile app,

  1. From the app, tap the MORE tab.
  2. Tap Profile settings > Billing and Payments.
  3. Tap the arrow next to the address to edit.
  4. Tap Save changes.

Scam Block Enable: Use short code #664# to enable Scam ID. Use short code #662# to enable Scam Block. Disable: Use short code #632#. Check Scam Block status: Use short code #787#.

Insurance Claim To initiate the claim process, you have the options to visit the website https://mytmoclaim.com/, go directly to the Assurant claims center or call 1-866-866-6285.

In line with this, you're gonna need to know these so you can fully complete your claim:

  1. The IMEI of the device that you wish to replace.
  2. The make and model of your device and make sure that you have your working email address
  3. The last date you used the phone, and the billing address we have on file will serve as the shipping address of the replacement phone.
  4. There will be a deductible fee for, and our insurance company will be asking for the fee upfront.

Device Currently in use:

  1. On the website, login using the Primary Account Holder(PAH) line.
  2. Account > Scroll down > choose the line you would like to check.
  3. Under "device", you'll see the IMEI