####Testing resolution + move forward, Testing the resolution for tech

I am glad that I was able to help you today about your __________. Before we conclude this conversation, can you please confirm if your services is now working properly? And is there anything else that I can help you with aside from this concern?

####For bill (applied credit)

I am glad that I was able to help you today about your __________. Before we conclude this conversation, can you please confirm if you are seeing the changes in your account? And is there anything else that I can help you with aside from this concern?

####For general inquiry

I am glad that I was able to help you today about your __________. Before we conclude this conversation, can you please confirm if I am able to address your concern today? And is there anything else that I can help you with aside from this concern?

I am glad that I was able to help you today about your __________. Before I let you go, may you please confirm if I am able to address your concern today? And if there anything else that I can help you with aside from this concern?

###Temp Check for underlying concern (to be ask at the middle of your conversation)

-While I am working on your account, do you perhaps have any other concern related to your plan, bill, promotion, network to ensure we can make your day great today?

-While I got you here, may I know if there is anything else I can help you with aside from this? I want to make sure to provide you all the help needed and give you the best here in T-Mobile.

-I want to make sure we do not leave any stone unturned, do let me know if you have any questions on this or if there is any other unresolved or unstated concern I can help take care of for you today?

###Use this spiel for NPS temp check

-As we represent T-mobile, we always aim to provide an excellent experience. The way you see T-mobile is the way you see my assistance. I'd like to ask, how was your experience with your T-mobile services so far?
 
_(If yes)_- Cool! Customer experience is always the center of our commitment. I hope I was able to positively impact your overall T-Mobile experience. T-Mobile's goal is to put YOU-our customers first, and you will always be our number one priority!
 
_(If No)_- No worries and I understand how you feel. I would like to take this opportunity to turn this experience around and if you don't mind me asking, how else can I be of help and is there anything I can be of service while you have me here?

###Use this for mFCR temp check spiel before your recap 
 
-Did we take care of your reasons for reaching out today completely? 

-I really wanted to make sure that I didn't miss anything aside from your concern for today, As a representative I will feel bad if I will miss anything today to help you since my goal is to provide excellent help for a T-Mobile Family like you.

Did we take care of your reasons for reaching out today completely?

-I hope you are 100% satisfied with my assistance and customer service experience. I want to make sure that I was able to address all your concerns today. Do you have any other pending concerns that are bothering you? I would love to fix them.

_(If Yes)_- Yaaay! I hope you'll remember T-Mobile the way I have handled your concern today. 

_(If NO)_- No worries and I understand how you feel. I would like to take this opportunity to turn this experience around. May I kindly ask if you have further questions or clarification about your (concern)?

###Unresposive

It seems that you've already stepped away. Nothing to worry about, here are the next steps /here's what you need to do (Then proceed with advisements or steps they need to do that you weren't able to discuss)
 
Have a great day!

###basta
I am glad to hear that! I hope that with the kind of experience and service that I've provided you today, you will continue to upright your T-Mobile experience everywhere positively. Can I say that with confidence?

###hehe

In the instance that you have any queries that you want to be addressed today here in our conversation, kindly let me know. I would be more than delighted to assist you more today.

I appreciate that you're still being kind to me and everyone else even in this situation. I love that you're exerting so much time and effort on this and I really want to reciprocate the same thing for you through the commitment I am putting in towards this matter for you.

###UNRESPONSIVE