Script

SMS comms with customer

Hello , To better assist you, we require your permission to collect your information via SMS. If you consent to Samsung collecting your information, please verbally indicate "Yes" or "No". Thank you, Cristina

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"Hello, my name is Cristina from Samsung Canada calling to assist you with ________. First, I would like to let you know that we appreciate your business with us and that this call will be recorded for quality assurance and training purposes."

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[Script] Product Accessibility Script for In Home Service To ensure efficient service, please make sure the product is unobstructed and easily accessible for our service personnel. This will help us provide the best possible support during our visit. Also, please specify if units are stacked ( laundry only )

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Please visit our website, https://www.samsung.com/ca/support

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Thank you for calling Samsung Canada. Your ticket number is

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“We’d love your quick feedback—it only takes a minute! If you had a great experience, please reflect that with the highest score of 10. Your positive response helps us celebrate our team and keep improving. Thank you for your support—Samsung Canada looks forward to serving you again! Would you like to take part in this short survey today?”

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[Customer Name] it was a pleasure to assist you. Would you like to receive a survey based on how I assisted you today?

We'd love to hear from you, the score is 10 being the highest and 0 being the lowest and again this is based on how I assisted you

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HRM: "To ensure everything is running smoothly, can I recommend running a virtual diagnostic? This will help us determine if any service is needed. Would you like to proceed?”

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VS:

"To provide you with the best support, may we conduct a secure video call to diagnose your concern? This will allow us to assist you promptly and avoid any unnecessary service delays."

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FOR SAMSUNG US

https://www.samsung.com/us/support/contact/?model=N0061470&topic=SYM0001452

scroll down to "Call us" option, click on Schedule a call

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Leons - https://asksamsung.com/notice/NC33000000667

Home Depot - https://asksamsung.com/notice/NC33000000194

Thank you for sharing that with me. To make sure you get the best assistance, I’ll connect you with (Leons/Homedepot) department—they’re the right team to handle this matter. Please hold for a moment while I transfer you.

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In Home Service

“To ensure efficient service, please make sure the product is unobstructed and easily accessible for our service personnel. This will help us provide the best possible support during our visit. Also, please specify if units are stacked ( laundry only )”

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Hi Corrine,

This is Samsung Support. This email serves as a confirmation of the service order created yesterday Ticket number:5136665724 for your Samsung Electric Range, model number NE63A6511SS, with serial number 00067CAXB00351F.

Your ticket is currently pending with our service dispatch team. They will be coordinating with a local service center nearby to accommodate your request.

While waiting, please be informed that you will receive an email or text confirmation once the service center assignment for your repair has been finalized. Kindly keep your line open, as you will also be receiving a call from our service dispatch team.

Thank you for choosing Samsung.

Best regards, Samsung Support