* Sample BOSS Questions for CarePacks*

-Will you be taking your laptop with you to class and around campus?
-The standard warranty will not cover a cracked or broken screen caused by accidental damage. Did you want to purchase a risk-free CarePack which has accidental damage, like spill protection covering you for up to 3 years?
-If your printer were to unexpectedly go offline during a print job, would you need for HP to replace it with a next business day exchange?
-I recommend that you upgrade the standard warranty of this PC to cover accidental drops, spills, electrical surges, and screen cracks. You have the option to extend it up to 3 years and some of our HP CarePacks even have a Risk-free/money-back guarantee.

*Sample BOSS Questions for PCs*

-How soon do you need your new computer?
-How much did you want to spend?
-Are you more of a one-at-a-time app user or heavy multitasker?
-Do you work from home?
-Choosing a higher-end processor will give you up to 15% faster performance as you step up. You will really experience the faster performance when you’re opening browsers, watching videos and you can even experience longer battery life. You won’t see your system stalling trying to perform the next action. That approximate up to 15% really matters to help overall performance


Sample BOSS Questions for Printers:

-What are the top features that you’re looking for?
-What is your budget for your new printer?
-Did you want the same features as your current printer? What are those features? 

Usage questions:
-Do you also need to also scan, copy and fax?
-Do you need to print while you’re on the road or are mobile? [mobile printer]
-Do you require automatic two-sided printing? (this is duplex printing) - [usually a business customer]

Printing speed questions:
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