MON NOTES

working in REJ// 1800 flowers clark fl-379 DNC//Duplicate Order//check using email address of the customer and the order is not duplicate//looked shop on wir found none//looked for szp found none//called customer offer a vendor approved by SUP ID 9035 but asking for compensation/offered 15 SP declined// customer want more// offered refund of shipping decline declined// asking for full refund// process full refund// CSI closed/Deleting message from queue assisted by SUP ID 9035

Working on REJ//SAFEWAY FLORAL#1680//40489128-Out of Delivery: Do not deliver to that ZIP Code//Checked shop on WIR found none//Checked for SZP found none//called the florist answered but hung up the phone// called the customer approved by SUP ID 9035// Routed to Voicemail// Leave CSI Open// Delete Messaged

Working on REJ//Flowerama Richmond P//40520827- Other: Does not include the delivery fee//Checked shop on WIR found none//Checked for SZP found none//call the florist unable to take the order// called the customer approved by SUP ID 9035 accepted the alternative arrangement// CSI closed/Deleting message from queue assisted by SUP ID 9035.

working on REJ// From the heart florist//New Address(city/Zip) is out of our delivery area//Checked shop on WIR found none//Checked for SZP found none//called the florist (hung up)// called customer but unresponsive// leave CSI open// deleting message from the queue SUP ID 9035.

Dear Valued Customer,

We are reaching out through this email to update you regarding the status of your order. Please call us back as soon as possible at (866)521-8030 so we may resolve this completely. We apologize for any inconvenience this may have caused and look forward to hearing from you soon.

order number: 363145631 florist: 7044081681 Customer:

Name: Shawn Seipler Zip code: 32827 AMount: 199.72 Del Date: Thur. sat, 02/14/2026