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spiels

Hi! This is Gello. How can I assist you?

Hi! This is Gello. Seems like you got disconnected from the previous agent. Please allow me to assist you with your concern.

Hi, ! This is Gello. We apologize for the inconvenience. Please, allow me to assist you. Kindly provide the details below:

Name of Subscriber on Record: Relationship with Subscriber on Record: Registered Contact Mobile Number: Registered E-mail Address:

We'll be waiting.

Hi, ! This is Gello. Pasensya po sa abala. Please, allow me to assist you. Kindly provide the details below:

Name of Subscriber on Record: Relationship with Subscriber on Record: Registered Contact Mobile Number: Registered E-mail Address:

Maghihintay po kami.

Hi, ! This is Gello. We apologize for the inconvenience. Please, allow me to assist you. Kindly, provide the details below:

Account owner’s full name: Relationship to the account owner: Account number: Telephone number + area code: Registered email address: Registered contact number:

We'll be waiting.

Pasensya po sa abala. Please, allow me to assist you. Kindly provide the details below:

Account owner’s full name: Relationship to the account owner: Account number: Telephone number + area code: Registered email address: Registered contact number:

Maghihintay po kami.

Please, allow me to check your account. I'll be back in few minutes. Thank you.

Hello. As checked, the email address and contact number you've provided does not match in our records. May we know the registered house address and the mode/where you settled your last payment? Thank you.

Rest assured that we are closely monitoring the case and sending follow-up reports. Please expect an update from our team. We ask for your patience and understanding. Can I help you with anything else?

A: AUTH CX | CAG PASSED | | NO OPEN SO/FT | NOT PART OF OUTAGE | CV: | SPSUI: ALIGNED | DMS: NA | | ADV FT TRACKER AND 3-4 DAYS SLA

A: AUTH CX | CAG PASSED | | NO OPEN SO/FT |PART OF OUTAGE | SPSUI: ALIGNED | DMS: NA || ADV FT TRACKER

A: AUTH CX | CAG PASSED | NO OPEN SO/FT | NOT PART OF OUTAGE | RECON VIA FUSE: Reconnection Request has been submitted. ADV TO MONITOR SERVICES WITHIN 2 HRS, REBOOT MODEM FOR 5 MINS IF STILL NIC | ADV IF PAYMENT DOESN'T REFLECT IN THEIR SERVICES WITHIN 3 DAYS, ACCOUNT WILL BE AUTOMATICALLY BARRED |

A: AUTH CX | CAG PASSED | | NO OPEN SO/FT | NOT PART OF OUTAGE | CV: Without FTTH Line Problem. | SPSUI: ALIGNED | DMS: checked online status: red X | MODEM LIGHTS: all green | reboot modem | FORGET NETWORK | ADV FT TRACKER AND 24-48 HRS SLA

*DISPATCH eng

Thank you for patiently waiting. As checked, we've found a fault in your line. We've made a repair ticket. It's 53628822. We will be sending a team of technicians to check and repair your services within 3-4 days. This is already coordinated as well with our zone partners in Cainta, Rizal to expedite the restoration. Please keep your lines open for possible updates. Is there anything else I can assist you with?

*DISPATCH TAG

Salamat po sa paghihintay. As checked, there's an issue with your line. Kaya gumawa po kami ng repair ticket. It's 53961909. We will be assigning a team of technicians to check and repair your services po within 3-4 days. This is already coordinated as well with our zone partners sa Quezon City to expedite the restoration. Please keep your lines open for possible updates. May maitutulong pa po ba ako sa kanila?

*24-48 hrs SLA&

Hi! This is your repair ticket. It's 53627478. We'll be assigning a technician to check and repair your line connection within 24-48 hrs. This is coordinated with our zone partners in Zamboanga City for an immediate assistance. Please keep your lines active. Is there anything else I can assist you?

Hi! This is your repair ticket. It's 53085331. We'll be assigning a technician to check and repair your line connection sa loob ng 24-48 hrs. This is coordinated with our zone partners sa Bulacan for an immediate assistance. Please keep your lines active. May maitutulong pa po ba ako sa kanila?

*OUTAGE ENG

Thank you for patiently waiting and sorry for the long wait. As checked, we found out that your line is affected by an unplanned outage. That being said, we made a repair ticket. It's 53831974. We have dispatched teams of technicians to check, repair and monitor the affected lines and facilities. This is already being escalated with our zone partners in la Castellana, Negros Occidental to restore the affected services the soonest time possible. Please keep your lines open for possible updates. Is there anything else I can assist you with?

*OUTAGE TAG

Thank you for patiently waiting and sorry for the long wait. As checked po, your line is affected by an unplanned outage. That being said, gumawa po kami ng repair ticket. It's 53831762. We already dispatched teams of technicians na po to check, repair and monitor the affected lines and facilities. This is coordinated na rin with our zone partners in Apalit, Pampanga to expedite the process. Please keep your lines open for possible updates. Is there anything else I can assist you with?

NO RES AFTER 2 MINS

Seems like you're busy now. We'll end this conversation for now. We'll wait for you to get back to us when you have the time and we'll help you with your concern. Hope the information helps. If you would like to know more about PLDT products and services, we are just a PM away. Thank you and keep safe.

By the way, you may also check the status of your repair ticket by visiting our PLDT tracker at https://pldthome.com/pldt-tracker. Just enter your telephone number with the area code to display the status.

By the way, pwede niyo rin po ma-check ang status ng inyong repair ticket by visiting our PLDT tracker at https://pldthome.com/pldt-tracker. Just enter your telephone number with the area code to display the status.

Let us know if you have other concern. After this interaction you may receive an SMS from PLDTListens. This is a survey invite from our Company that aims to get feedback from our customers like you about their recent interaction with us. We would appreciate if you can give us few minutes of your time completing the survey and help us know how to serve you better. Please note that NO personal data will be collected in the survey information. Thank you very much and take care.

Looks like you're busy at the moment. We will assist you once you're back online. Thank you for reaching out.

If you got any other concern, please let us know. You may also call us via 171 for an immediate assistance. We will be more than happy to assist you.

Kung may other concern pa po, don't hesitate to let us know. Maaari din po kayong tumawag sa 171 for an immediate assistance. We'll be more than happy to assist you.

208076207004

Rest assured that we are closely monitoring the case and sending follow-up reports. Please expect an update from our team. We ask for your patience and understanding. By the way, you may also check the status of your repair ticket by visiting our PLDT tracker at https://pldthome.com/pldt-tracker. Just enter your telephone number with the area code to display the status.

ffup outage

Thank you for patiently waiting. As checked, the repair ticket number 53829841 is still open and addressing by the attending technician. We made an urgent follow up report sa aming higher level of support for an immediate action and coordinated this case to our zone partners sa Caloocan City to expedite the process. Please keep your line open to receive further updates from our dispatched team. May other concern pa po ba sila?

Thank you for patiently waiting. As checked, we've found a repair ticket number 53809337is still open and addressing by the attending technician. We made an urgent follow up report to our higher level of support for an immediate action and coordinated this case to our zone partners in Liloan, Cebu to expedite the process. Please keep your line open to receive further updates from our team. Is there any other concern I can assist you with?

FFUP TAG

Thank you for patiently waiting. As checked, the repair ticket number 53700686 is still open and addressing by the attending technician sa loob ng 3-4 days from the day the ticket was created. We made an urgent follow up report sa aming higher level of support for an immediate action and coordinated this case to our zone partners sa Cainta, Rizal to expedite the process. Please keep your line open to receive further updates from our dispatched team. May other concern pa po ba sila?

FFUP ENG

Thank you for patiently waiting. As checked, the repair ticket number 53811872 is still open and addressing by the attending technician that can be completed within 3-4 days from the day the ticket was created. We made an urgent follow up report to our higher level of support for an immediate action and coordinated this case to our zone partners in Palauig, Zambales expedite the process. Please keep your line open to receive further updates from our dispatched team. Is there any other concern I can assist you with?

https://www.speedtest.net/

Thank you for patiently waiting. We have made a reconnection request for your account. Please monitor your services within 1-2 hrs. If still no internet after given timeframe, please turn off the modem for 5 mins and then turn it on to browse any website. Please be advised that if payment is still not reflected after 3 days, your account will be automatically restricted again. Is there anything else I can assist you with?

Apologies if it's taking a bit long. Please allow a few more minutes while we run more diagnostic tests in your account. Thank you.

For your relocation request here's the terms and conditions:

Please be advised that relocation process is stop billing and service. Your service will be disconnected to your old address while transferring your services to your new location. Kindly send us here confirmation message if agree. Thank you.

I understand. No worries, I have endorsed this case now to our higher level of support for an immediate resolution. Kindly keep your lines open as the attending technician may visit your premises for further line checking and repair.

RED LOS

Thank you for patiently waiting. As checked, your account is active and is not affected by an outage. May we know the status of your modem lights please?

I see. Please check the patch cord if there's visible damages such as folds, cuts and exposed fiber optic.

Last one, please turn off the modem and gently push the patch cord from end to end if possible. Then turn it on to see if it's still have blinking red light. We'll be waiting.

Please hold on as I create a repair ticket. I'll be back in few minutes. Thank you.

ETA OUTAGE*

We're still waiting for the feedbacks from the assigned network engineers while the restoration is ongoing. Please keep your lines open as the attending technician may visit your premises for further line checking and repair. Anything else?

  1. Your internet speed may be affected by multiple and simultaneous users with different online activities such as heavy downloading, video streaming, online gaming, apps with auto-updates, etc.
  2. The specs of your PC, laptop or mobile device may not be compatible with the speed of your plan which prevents you from reaching the maximum speed. You may consult with your personal technician on how to optimize the performance of your device.
  3. Check your internet speed by performing a speed test through www.speedtest.net by Ookla or download the app for smartphones and other wireless devices. Reminders: a. For wireless connection, make sure that you are acquiring good signal. b. Only one device should be connected to your internet c. Choose the nearest PLDT server in your area
  4. Turn your modem OFF for 5 minutes and then back ON. After restarting, try reconnecting to the internet.
  5. Optimize your device by following these recommendations: a. Remove unnecessary apps or apps running in the background b. Disable automatic syncing c. Turn off animations d. Update your apps regularly
  6. Change your WiFi password regularly to avoid unauthorized users

INF-SOCMED C: 32020732 | CASUAL MENTION A: ACK CX | ASKED FOR CAG DETAILS TO SEND VIA DM

PLDT PUBLIC AFFAIRS | TWITTER | PLDTCARES

We're here to assist you resolve your connectivity issue, @rmprsiii. Kindly send us your account number or telephone number with area code and registered mobile number via DM for proper assistance. Thank you and sorry for the hassle.

Let us fix your connection issue, Jaja. Kindly send us your account number or telephone number with area code and registered mobile number via PM, Thank you.

We highly suggest to delete your post containing account details for your protection,

We're here to assist you resolve your connectivity issue, @casanne04. Kindly send us your account number or telephone number with area code and registered mobile number via DM at https://twitter.com/messages/1526439727-1526439727?recipient_id=1526439727&text= for proper assistance. Thank you and sorry for the hassle.

PLDT HOME

Let us fix your connection issue, Jaja. Kindly send us your account number or telephone number with area code and registered mobile number via PM at https://m.me/pldtcares for proper assistance. Thank you.

We're here to assist you resolve your connectivity issue, Jaja. Kindly send us your account number or telephone number with area code and registered mobile number via PM at https://m.me/pldtcares for proper assistance. Thank you and sorry for the hassle.