Idle

It looks like you may have to step away. Not a problem. I will save notes from our discussion until you are ready to pick things back up.

If you think you may end up needing some more help with your account, you can check out http://support.t-mobile.com/welcome or dial *611 for your T-Mobile concerns. Please keep safe and have a great one!

Idle 1

It’s been a while since we’ve heard from you, but we know life gets busy. You can always reply back if you wish to continue the conversation. If you think you may end up needing some more help with your account, you can check out http://support.t-mobile.com/welcome or dial *611 for your T-Mobile concerns. Please keep safe and have a great one!

IDLE 2 Seems you are engaged on something important. If you have other questions feel free to message us back anytime here in Messaging or give us a call via 611 or You may also visit our stores and you can locate stores near you via https://www.t-mobile.com/store-locator. Thank you so much again for your effort and time. Bye for now and stay safe!

IDLE 3 It seems that you're already engaged with something important now. Our system will automatically close our conversation if there's no exchange of responses for a while. Nothing to worry, our conversation is fully notated, and the next expert will be able to assist you accordingly. If you would like to have an expert to reach you out for immediate assistance, you can schedule a call at your preferred date and time. Here's how:

1. From T-Mobile app Home screen, tap MORE.
2. Tap Contact us > Call team > Schedule a Call.
3. Confirm the number where we can reach you.
4. Select a date and time for the call.
5. Tap Confirm.