MODIFY ORDER

ACKNOWLEDGEMENT - I understand that you would like to (PARAPHRASE CONCERN). Let me look into this for you and assist you from here.

I wish I could change the order for you. We offer a brief period, from the time you place your order, for you to contact us to make any changes or cancellations. Since that time has passed, if you’d like to (CHANGE YOUR ORDER/CHANGE THE SIZE), I can place you a new order, and I’ll waive the shipping and handling charges for you. If you want to return any items, you may take them to a Victoria’s Secret store. There’s no cost to make the return, and the store associate can process your return right away.

NOTE: If the customer only wants to change the size, ALWAYS mention that you will honor the same price as the original item.

ALWAYS EDIT THE SPIEL BEFORE SENDING IT AND MAKE SURE TO READ THE DETAILS BETWEEN THE (PARANTHESIS).

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

CHANGE ADDRESS - RELEASED *VERIFY THE WRONG ADDRESS ON THE ORDER AND ASK FOR THE CORRECT ADDRESS AFTER IF NOT YET PROVIDED TO SIMONE

Upon checking, your order information was already forwarded to our distribution center and your order is currently being prepared for shipment. I won't be able to edit your order's shipping address. However, I can remove the pending authorization on your order so you won't be charged. The charge will be reversed back to your original form of payment within 3-5 business days. I can then place you a new order, honor the same prices and cover the shipping cost. Will that work for you?

**APPEASE THE OLD ORDER 100% REASON: LP:Wrong Address Credit.
Once processed send this;

I have successfully removed the pending authorization on your current order. The charge will be reversed back to your original form of payment within 3-5 business days and you will receive an email confirmation within an hour.


*You can now proceed in placing the new order. Make sure to use the correct address.

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

OFFER CODE ADD

I'll be happy to apply your offer code to your order! Let me look into this for you and assist you from here.

**PROBE QUESTIONS
If the customer didn't provide the code to Simone, you can ask.

Do you have the offer code with you? You can send it here through our chat.

****** ADD THE CODE USING THE APPEASEMENT LINK 

REASON - RETENTION

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

TIMEFRAME/CONFIRMATION


I have successfully applied the offer code to your order! Keep an eye out for an email confirmation within an hour. Your package is expected to be delivered no later than XXX. Your new total order amount is $0.00. The adjusted amount will be reversed to your original form of payment within 3-5 business days.

*** SEND COM/RECO SPIEL after the customer acknowledges your resolution or says thank you.

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

Is there anything else that I can help you with?

CX: NO

I'm glad that I was able to apply your offer code to your order! Thank you for reaching out to Victoria's Secret! We appreciate you for being a loyal customer. Take care and have a great day, CX NAME!