Spiels

THIS IS FROM YAR BB <3

Empathy While we understand how this caused confusion and frustration on your end,

We recommend giving a couple of days for the release to be fully ingested by our system.

We understand how important this is for you, no worries we're here to shed some light.

Thanks for getting back to us and sorry for any inconvenience this may have caused.

We understand how important this is for you,

We're afraid this isn't possible at the moment

Don't worry, we'll shed some light on this.

We really appreciate your understanding.

Rest assured, we’re here to help.

We completely understand why this might be frustrating,

We totally get why this is important for you, but we're afraid

We understand how frustrating this can be. Let's try to clear things up a bit.

Currently, we don't offer telephone support. However, we're more than happy to help you via email.

TOP :

Thanks for letting us know about this. We'd be glad to shed some light on this.

Thanks for letting us know about this! Everything’s looking good on our end now, and things should be running smoothly again.

We'd be glad to clear things up.

We'd be glad to help out!

Thanks for reaching out to us.

Thanks for your email.

Thanks for letting us know about this.

We appreciate the reply.

Thanks for keeping us posted.

Thanks for getting back to us.

Thanks for the fast reply.

Thanks for keeping in touch.

Thanks for sticking with us.

Thanks for sending over that info.

Thanks for confirming that.

We’re happy to point you in the right direction.

MID :

We understand it's been some work already.

We totally get why this is important for you,

Just a heads up,

As an added tip,

Just a friendly reminder,

Before we get started,

Just to check,

We've made some checks backstage

Before we go ahead with making changes,

Just to be sure we get your artist profile set up properly,

May we ask for you to do a few things for us? We just need to get to the bottom of the issue to be sure about the fix we're about to provide.

TAILS (waiting)

We'll keep an eye out for your update.

We'll be on the lookout for your response.

Once we have this detail, we’ll get the ball rolling.

Once we hear back, we'll take a look backstage.

Looking forward to hearing from you.

Let us know how it goes.

We'll be happy to check this for you.

If the issue still persists, just get back to us and we'll see what else we can suggest.

So we can take a closer look, could you send us screenshots of the report you received from your distributor?

If you’re still having trouble, it’d be great if you could fire over a screenshot of what you’re seeing on your end. We’ll take a look!

TAILS (Thanks)

You’re welcome! We’re always happy to lend a helping hand.

No worries and you're most welcome! It's been a pleasure helping you out.

TAILS (ending)

Should you ever need further assistance, don't be a stranger, give us a shout and we'll be with you in a heartbeat.

We’ll be right here if you have any questions.

We'll be right here if you need help with anything else.

We're just an email away if you need us.

Should you have any other questions, we're just an email away.

Feel free to shoot us another email when you need us!

We hope this helps clear things up.

If you’ve still got questions, hit us up anytime!

Let us know if we can help with anything else.

If we can help with anything else, just let us know.

If you have other questions, don't hesitate to let us know.

Just give us a shout if anything comes up.

That should do it! Just give us a shout if anything comes up.

If you need anything else, don't hesitate to reach back out.

Hope this clears things up. If there's anything else, you know where to find us.

SAMPLE TEMPLATES

We understand you'd like a refund, since nobody wants to get charged twice for the same service. Rest easy, we’ll get this figured out.​

Thanks for reaching out to us. We're sorry to hear that you're getting charged more than you expected. No worries, we'll sort this out for you right away.

Thanks for giving us a shout. We certainly understand that every penny counts and your billing concerns are our topmost priority. Don't worry, we're here to help you out.

Thanks for bringing this up with us. We don't want to see you worrying.​ Know that w​e treat this kind of situation with urgency. Fret not, we'll get to the bottom of this.​​​

Thanks for reaching out to us. We understand how concerning this is, and it's definitely not the experience that we want you to have. We treat this kind of situation with urgency. Rest assured, we'll help you with this.

We're sorry to hear you've been charged despite cancelling your subscription.

While we're saddened to hear you'd like to have your subscription canceled, we completely understand your decision and we'll be happy to help you out in any way we can. No hard feelings!

Thanks for getting in touch with us. Being unable to log in is definitely not good at all. Don't worry, we'll immediately get this sorted out for you.

Thanks for reaching out. Seeing a good friend leave has never been a good thing, but for us this isn't goodbye. It's just us looking forward to seeing you again. Rest assured, we're here to help you close your account.

Thanks for reaching out to us. We know how worrying it is for someone to access your account without your authorization and change it's email address. Don't worry, we can help you secure your account and get your account back.

Hi, Thank you for choosing DoorDash. Can you tell me more about your concern?

Hi, Thank you for reaching us regarding your missing items, Let me go ahead and check this for you.

Thank you for confirming, let me go ahead and process this for you.

I appreciate your patience and understanding on this matter. Thanks for using DoorDash! This chat will be ended after a minute. If you have any more concerns please do reach out again.

Thank you for waiting! You’re seeing a higher amount on your credit card charge because you are using a prepaid credit card or a debit card. Some prepaid cards charge an additional fee (typically 15%-20%) on certain transactions. You can directly ask your bank about these additional charges.

I understand this must be a frustrating experience. However, our system will automatically send an order request to the most available Dasher to pick up the order.

Our system will automatically send even a group order to the Dasher especially when there is a high demand for our Dashers near the store.

SELF HELP Upon checking here on my end, it seems that you already reported the same issue through the self-help option. I hate to be the bearer of bad news but, our system won't allow me to process any compensation. Moving forward, if this type of issue happens again and you are not satisfied with the compensation provided by the self-help option, please contact us directly instead so that we can take care of you.

Changing card

Because orders placed for “ASAP” timing move very quickly, your order is already in process. Once the payment has completed, it cannot be transferred to another card. I apologize for the inconvenience, and I have noted this case with your feedback for our product team to see if we can make this available in the future.

Check credit

On your App, it would be under Accounts, Payments, and then select DoorDash Credits.

The Dasher might have checked the items from the bag just to make sure your order is complete.

Info May I ask your first name, last name, phone number as well as the email address associated with your DoorDash account

canceled after confirming

Thanks for getting in touch with this request. Because orders placed for “ASAP” timing move very quickly, your order is already in process. To set your expectations, if we cancel the order and it's still within the quoted delivery time frame, depending on the status of your order, partial to no credits/refunds will be provided to you.

NEVER DELIVER CASE NOTES

Dispatch Link: Consumer Requests: Did not receive their delivery Action Taken: Used Never Delivered Workflow Tool Macro Applied:

ENTRANCE never deliver Thank you for bringing this to our attention, I'm sorry to hear that you did not receive your order. I understand how frustrating that must be, let me check on available options to help you.

Missing/incorrect Thank you for bringing this to our attention, I'm really sorry that there were missing or incorrect items from your order, I understand how frustrating that must be, let me check on available options to help you.

Missing Thank you for bringing this to our attention, I'm sorry to hear that there were missing items from your order, I understand how frustrating that must be, let me check on available options to help you.

Incorrect Thank you for bringing this to our attention, I'm sorry to hear that there were incorrect items from your order, I understand how frustrating that must be, let me check on available options to help you.

order status inquiry Thank you for reaching out to us, I understand you want to know the status of your order, let me pull this up to properly address your concern.

Thank you for reaching out to us, I understand you want to assign a dasher for your order, let me go ahead and assign one for you..

Status of refund Thank you for reaching out to us, I understand you want to know the status of your refund, let me pull this up to properly address your concern.

late order Thank you for bringing this to our attention, I'm really sorry to hear that your order is late, I understand how frustrating that must be, let me check on available options to help you.

no pre-chat Thank you for reaching out to us, how can I help you today?

poor food quality Thank you for bringing this to our attention, I'm really sorry that your food was not prepared well by the store, I understand how frustrating that must be, let me check on available options to help you.

Unauthorized Thank you for bringing this to our attention I'm really sorry that there were unauthorized charges from your statements, I understand how frustrating that must be, let me check on available options to help you.

We hear your concern however the best way we can resolve this issue is for you to directly contact your financial institution as we do not have any control regarding their extra charges.

Cancel order Thank you for reaching out to us, I understand you want to cancel your order, let me pull this up to check if I can help you with your concern.

change order Thank you for reaching out to us, I understand you want to make changes to your order, let me pull this up to check if I can help you with your concern.

delivery address Thank you for reaching out to us, I understand you want to change the delivery address on your order, let me pull this up to check if I can help you with your concern.

Closing mix

I appreciate your patience and understanding on this matter. Thanks for using DoorDash! Please end the chat If you have no other concerns, if no response, this chat will be disconnected after a minute for me to assist other customers. Thank you.

Closing Chase Sapphire It was my pleasure to assist you today and thanks again for being a Chase Sapphire cardholder. Please end the chat If you have no other concerns, if no response, this chat will be disconnected after a minute for me to assist other customers. Thank you.

Closing Priority It was my pleasure to assist you today and thanks again for being one of our most loyal DoorDash customers. Please end the chat If you have no other concerns, if no response, this chat will be disconnected after a minute for me to assist other customers. Thank you.

Pending charges if have order cart adjustment.

Please keep in mind that the pending charge will be removed from your statement within 3 - 5 business days depending on your bank.

Call dasher

I'm really sorry for this inconvenience, however, even if I could reach the Dasher they may be engaged with other deliveries and cannot attend to your concern.

NO DASHER

Currently, I see no dasher that is near the location of the restaurant associated with your order. This may take some time and might affect the condition of your meal, would you still want to continue with your order?

I really do apologize but at times we have a high demand for Dashers thus also being the reason we are having trouble getting one for you.

We sincerely apologize as we had a hard time looking for a Dasher for this order. However, a refund (or whatever) has already processed to your account for this order.

Batched

we really do apologize but we have a high demand for Dashers. I will process compensation for the lateness.

sometimes we group deliveries to get your order to you as quickly as possible.

ABUSER

At the moment we need time to look into this matter to make sure that we provide you the best resolution. We are unable to approve compensation right now but we will still review your request and will follow up via email.

We need to further investigate and check it as well with the dasher. We will send you an email with the update.

Once our team is available they will contact you right away. Your satisfaction in our service is our priority so we will definitely reach out.

As much as I would like to provide any kind of compensation (credits, refund, or redelivery), our system won't allow me to do so. That's why I need to have this reviewed after this chat, and we will follow up via call or email.

I understand your concern ,I am very sorry for the bad experience that you had with our service. I know that this is very frustrating for you. I hate to be the bearer of bad news, we are unable to approve your request as of now. But we will still review your request and will follow up via email

I understand your frustration , however upon checking at your account history, we have provided you with compensation on recent orders. While we understand that issues may come up, we are unable to provide further compensation at this time.

Question for price differ

As stated in our Terms and Conditions, the prices for menu items on DoorDash may differ from the prices on the restaurant's own menu. For example, our restaurant partners are responsible for setting the price of their menu items on DoorDash, and some restaurant partners choose to set different prices than they offer for in-store diners. To review our Terms and Conditions, please check out https://www.doordash.com/terms/

I'm sorry if you find the food unappealing in sight but please be informed we don't provide a refund unless it is incorrect, something is missing or you not actually receiving the order, or the order causing you some medical problems. Also, we do not have control as to how the restaurant prepares their food unless you have stated some special instructions on your order. What I can do for you is provide you $5 credit on this for the trouble.

We hear your concern and we know how frustrating this can be when you're missing some items in your order. But we hope you understand that we cannot process a full refund of your order since some of it was successfully delivered. We can only process a refund of the missing items in your order.

What we can do here is to forward your concern to the relevant team so we may be able to serve you better in your next order. But for the meantime, this is all the help I can provide.

Downtime

We apologize for the inconvenience. We've been experiencing delays/issues with the app/system. Our team is aware of it and actively working on this now. Please try again in a few minutes. We appreciate your understanding.

I apologize for the inconvenience, I just want to let you know that this isn't the type of service that we want to cater to our customers.

I know this may not be enough to compensate you for the inconvenience, but let me go ahead and process a DoorDash credit for $5.

we really do apologize but we have a high demand for Dashers. I will process compensation for the lateness.

aside from giving you compensation for a refund. There's nothing I can do here at the moment. You can wait for the dasher to deliver your order if the food arrives cold. You can contact us again.

I really do apologize I know that this is a poor experience for you. I'll properly report this to the right team. what I can do here is to give you $5 compensation for the inconvenience.

Sure, let me go ahead and look at my supervisor. Hi, I'm sorry my supervisor currently engages with the other customer and will reach you within 24 hours.

The only thing that will be removed is the pending charge or the pre authorization amount indicated on your bank statement. But, the amount that was charge will be credited back on your account within 5-7 business days depending on your bank.

I would like to help you in getting compensation for what happened. I just need you to send me a picture of the received order for my documentation.

855 973 1040 Press 2 on the IVR for consumers.

CX | Pay Management, Pre-Order | Payment Processing Errors - second card form

DX | Sign Up | Market List

Sup Call We can only transfer your case once we end this current session and expect that our supervisor will reach out to you in 1 - 3 hours.

ASD https://workbooth.info/request-assistance

It is available for immediate use and will apply to your next order excluding tip.

SLACK REQUEST

@here Requesting for cancellation dispute approval Name of TL: Miraflor Gutang Reason why TL Can't Assist: on RD Contact Type: Chat Case No: Dispatch Link: Issue: Amount: Offered resolution: Expected resolution: Kb Used:

@here Stripe request / requesting for refund link Name of TL: Miraflor Gutang Reason why TL Can't Assist: on RD Contact Type: Chat Case no: Email Address: Amount: Store: Date: Country: Dispatch Link:

https://ttec.zoom.us/j/99724700086?pwd=ZDEvRmlkelQrRGhLZkwrOFd5Witxdz09 PW: Miraflor

Please be informed that I've fully documented the case details that you have provided and believe me, being a Consumer myself, I do know how you're feeling right now. I have already investigated the issue that you've faced at my level. I would be forwarding it for further investigation and will be following up over email. Please let me know if I could of any other help for you.