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quality issue

Thank you for calling 1800flowers.com, my name is Blaise. How may i assist you today?

i am really sorry that the plant we delivered to your best friend address arrive in the condition it should have; may i have your order number or phone number or phone number used to place your order please?

ORDER SEARCH F7

343329043

Thank you, to make sure i got correctly the order number is---, is that correct?

okay, please allow me a moment to retrieve your order information.

SEARCH F7

----- ALWAYS CONFIRM THE CUSTOMER'S, RECIPIENT'S NAME AND THE DELIVERY DATE--------

Thank you for your patience. i was able to pull up the order and may i have your name, your recipient's name and the delivery date of your gift?

samantha smith maria and erika kijolic dec. 27th

SELECT ORDER CSI CALLER TYPE- CUSTOMER

YES PROCEED TO CSI

thank you for verifying everything, would you mind if i place this call on hold for a minute or two while i review your order?

thank you, please stay on the line.

RETURN TO ATLAS TO REVIEW THE ORDER

MRSSAGES -read bottom to top BACK ORDER HISTORY - read top to bottom BACK ORDER NOTES BACK

CALL CONCERN- QUALITY ISSUE CREATE CSI

DETAIL CODE

FLOWER/PLANTS

REASON CODE

DEAD/WEALD/DRY

SUGGESTED RESOLUTION

MANAGER OVERRIDE

Thank you for your patience, since the recipient receive the plant in not a good condition, here's what i'm going to do. i will process a replacement for you and also send you a $15 saving pass that you may use on your next purchase.

i understand that redelivery will not work this time. since the plant arrived dead i will issue you a refund of the total of your order and send you a $15 saving pass? would that be alright with you?

please give me a moment to process the refund and saving pass.

SAVING PASS FULL CREDIT

i have processed a refund amounting to $97.00 and it will post to your original form of payment depending on you financial institution. i have also issued a $15 saving pass that you will receive via email within a week, again, i am sorry for the inconvenience.

you're welcome, and since we were not able to meet your expectations, would you like us to call the recipient to apologize for what happened?

got it! is there anything else i may assist you with?

thank you again for doing business with 1800flowers.com again my name is Blaise, have a nice day!

CREATE CSI APPEND AND SAVE END CALL WRAP UP