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VERIFICATION 2

VERIFICATION

  1. EXISTING ORDER----use EPIPHANY TO VIEW DETAILS

-first and last name -email associated with the order/ PHONE NUMBER -shipping address

  1. NEW ORDER -full name -email they would like to use -shipping address

  2. LOYALTY --- use a different LOYALTY TOOL -full name -email

  3. BOPIS -Email -phone number -full name -store address--- only verify the billing address if the cx is unavailable to verify store address

---once cx place a BOPIS order they have 5 calendar days to pick up the order

if cx wasn't able to verify the address, advised the cx to check the email confirmation.

Points reflect on the cx account if it is an online order within 72 hours. If online order, the moment they submit ordered. the moment the product was shipped out then the charge will take place

FOR GIFT CARDS ---full name ---email ---description of order --- if physical GCs we need to verify shipping address

VERFI SCENARIOS -damaged orders -lost order -short shipped orders -order status -tracking a package -loyalty/ rewards -split shipments -resending a gift cards/ EGC -adjusting an orders -adding a purchase