Hi XX, you’re now chatting with Jasmine. I’ll review the details you’ve shared with the bot and will be back with you as soon as possible. 😊 transfer Hi there, you’re now chatting with Jasmine. I’ll review the details you’ve shared with my colleague and will be back with you as soon as possible. 😊 ____________________ Can you please confirm if I'm chatting with the account holder? May I please know your full name? ________________________________ Hello! May I please have your name? 😀 Hi XX! I can see that you're already on our checkout page. How can I help you in completing your order? 😀 -------------------------------------------------- Thank you for waiting and for clearing the security checks with the bot. Thank you for waiting and for clearing the security checks with the previous advisor. --------------------------------------------------- https://www.virginmedia.com/buy/quick-checkout?bundleId=6626&apm=1 Please stay connected until the order is complete so I can share the next steps once you’ve got your order ID that starts with "RS", kindly provide it to me later. 😊 __________________________________ Whilst checking, can you please provide your preferred mobile number and email address so we can update our systems and have the most up to date contact details for you? Thanks for waiting and for clearing the security checks Adam! I can see that you shared your email address and mobile number with the BOT earlier. Can I just confirm if these are still your updated details? __________________________________ Thanks for confirming and for clearing the security checks. I noticed that you still need assistance from your previous conversation with us. Let me check the details and I'll get back to you shortly. One moment. Thanks for waiting and for clearing the security checks, K! I understand that you are planning to disconnect. Can you please provide us the reason of your cancellation? 1. Leaving to join another provider 2. Looking for cheaper deal ________________________________ Thanks for waiting. Upon reviewing your previous conversation, I understand that you are considering to cancel because you want a cheaper deal. If you allow me the chance, I will help you look for more affordable deal and you can decide whether to stay or proceed with cancellation. All good with this? _______________________________ -------------------retentions messaging---------------------- CID: Account number: Identity of the chatter: AH/3rd Party Name of the chatter: DPA STATUS: PASSED/ FAILED DPA TIME STAMP: Contact number update status: Verified/Updated Email address status: Verified/Updated CJM : N/A WO: N/A QUERY : cancelling RESOLUTION: MESSAGING TOOLKIT USED: Yes/No BE: N/A ---------------------------------------------------------------- AI SUMMARY: ---------------------------------------------------------------- ----------------------------EBB-------------------------------- CID: Account number: Identity of the chatter: AH Name of the chatter: DPA STATUS: PASSED DPA TIME STAMP: Product Selected: Price: Work Order: WO- QUERY : social tariff RESOLUTION: ---------------------------------------------------------------- AI SUMMARY: That's it! Your order is complete! 😊 Just a quick recap, we have renewed your package which is Essential Broadband for £12.50. The new package will be activated within a few hours if not right away. To manage your account in the future, you may visit this link: virginmedia.com/myvirginmedia where you can register or sign in your My Virgin Media account to view your bills, make a payment, setup a direct debit and much more In the meantime, would there be anything else I can assist you with aside from this? JUST A HEADS UP Just a heads up, the prices and discounts at Virgin Media are system‑generated and can change from time to time. Because of that, I can’t guarantee that the offers available today will still be available in the future. I want to be transparent so you have all the information before making a decision. If you’d like, we can go over the details now and secure the offers while it’s available, or you’re welcome to take some time to think it over. Please understand that each provider offers their own introductory pricing for new customers. This was also the case when you initially signed up with Virgin Media. Honestly, switching providers can sometimes be a hassle, as it involves undergoing another credit check, not to mention the wait for installation and cabling work, which could leave you without service for a while. But no pressure, whatever your decision may be in regard to to your account, I am just here to assist you. Do you wish to continue cancelling or would you consider my last offer? ---------------------------------- Please take note that it is important to provide a 30-days notice as this is part of terms and conditions when you first signed up on Virgin Media. This means that if we book the disconnection today, your account will be disconnected on MM/DD/YY. All good with this? ------------------------------------------ I understand your perspective. Just to give you an idea, in order for your account to have option 4 for only £69 per month, an O2 SIM is essentially needed. It boosts the internet from 264Mbps to 362Mbps. It allows us to use discounts associated with o2 which makes it cheaper. No worries, it's completely fine if you don't use the O2 SIM., simply keep it in to take advantage of the best price and the perks. The total cost is £87 per month. What do you think? --------------------------------------- Thank you for waiting. After reviewing your previous conversation, I understand that you’re considering cancellation because you’re looking for a more affordable option. If you’re open to it, I’d be happy to check for any lower‑cost plans available so you can decide whether to stay or proceed with the cancellation. Does that sound okay? -------------------------------------------- Thanks for sharing. I understand that you are looking at getting our Gig 1 Broadband with Netflix. But just to make sure you get the right package for you and your household, let me ask you a few questions to help. Thank you for being a loyal customer with us Anthony, we appreciate you sharing the information regarding the recent experience that you have gone through about your cancellation problem however, this is not the kind of experience that we would want our customers to go through. We certainly aim to fix it at the earliest. ------------------------------------------------- As we all know, there is an annual inflation causing price increase of £4 every April. This will be the break down for option2: now - before April 2027: £X April 207 - before April 2028 : £X April 2028 - end of contract: £X end of contract : standard price ------------------------------------------------- https://outlook.office365.com/mail/OutsourceSitel.SalesWebChat@virginmedia.co.uk/inbox/id/AAkALgAAAAAAHYQDEapmEc2byACqAC%2FEWg0ARmXUE7VgwUKuLnG928S2awAEMvayTQAA A7833414 Pasigcity0008 R1399670 Foundever963 -------------------------------------- June 15, 2026