MON NOTES

1*** THIRD TOUCH ASSISTED WITH SUP ID 18171 WORKING ON ASK QUE // FLORIST SAID THAT THE ORDER HAS BEEN INACTIVE AND WANT TO PLACE ANOTHER ORDER WITH THE NEW PRICE AND DELIVERY DATE// UPON CHECKING THE ORDER IT WAS ALREADY PROCESSED BY THE PREVIOUS AGENT WITH SUP ID 18171

2.WORKING ON ASK QUE // WESTCHESTER MY LFC DNC "OK BY." CALLED THE CUSTOMER ROUTED TO VOICE MAIL LEAVE DETAILED NOTES THEN SEND MESSAGE TO SHOP FOR STILL GATHERING WITH SUP ID 18171

3 WORKING ON ASK QUE // 1-800 FLOWERS PHILADELPHIA MDC "BEFORE 5 PM" // UPON CHECKING THE ORDER AND CHECK THE RECIPIENT'S TIME ZONE, THE ORDER STILL CAN BE DELIVERED WITH SUP ID 18171

4 WORKING ON ASK QUE // DEVINE ORCHIDS P " LYNN WROTE: CAME IN LATE FOR DELIVERY TODAY WE CAN DELIVER TOMORROW // UPON CHECKING THE ORDER. IT IS STILL SCHEDULED FOR TODAY DELIVERY. CHECK ON WIR FOUND NEW SHOP BRISTOL FLORIST P. SEND CANCEL MESSAGE TO THE ORIGINAL SHOP AND TRANSMIT THE ORDER TO THE NEW SHOP. DELETING MESSAGE ON QUE WITH SUP ID 18171

5 *** THIRD TOUCH WORKING ON ASK QUE// AVENUE FLORIST P "BC WROTE THIS NEW ADDRESS IS IN NJ. WE ARE IN CT. WE WILL NOT BE ABLE TO FULFILL, PLEASE CANCEL ORDER" CALLED THE CUSTOMER ROUTED TO VOICE MAIL LEAVE DETAILED NOTES THEN SEND MESSAGE TO SHOP FOR STILL GATHERING WITH SUP ID 18171

6 WORKING ON ANS QUE // SOUTHERN GRACE FRESH FLORAL MARKET " OK SO WE WILL DELIVER TOMORROW? CAN'T GO OUT TODAY DRIVER ALREADY LEFT" // CALLED THE CUSTOMER AND ROUTED TO VOICE MAIL LEAVE DETAILED INFORMATION SEND A MESSAGE TO THE SHOP FOR STILL GATHERING WITH SUP ID 18171

7 MULTIPLE TOUCHES ASSISTED BY SUP ID 18171 WORKING ON ASK QUE // DETROIT MDC DNC " NOTED WE WILL SEND A REPLACEMENT IF YOU HAVE ANY QUESTIONS, PLEASE CALL THE RETAIL STORE AT 586.247.1500 REF ORDER #11968122 BY: BECKY B. MAS NO 11968122 // SEND MESSAGE TO THE SHOP THAT PROCEED THE DELIVERY OF POINSETTIA WITH SUP ID 18171

8 WORKING ON ANS QUE // COMMUNITY FLOWER SHOP P " WHY DID YOU SEND THAT? I'M ASKING TO DELIVER TOMORROW, NOT SUBSITUTE" // UPON CHECKING THE ORDER THERE'S NO SUBSTITUTION THAT HAPPEN// SEND A MESSAGE TO THE SHOP AND SAID THAT PROCEED WITH THE DELIVERY OF ORDER WITH SUP ID 18171

9 WORKING ON ASKC QUE// THE PERFECT GIFT AND FLORIST "DUE TO EMERGENCY THIS WILL HAVE TO GO NEXT WEEK. PLEASE ADVISE" // CALLED THE CUSTOMER ROUTED TO VOICE MAIL LEAVE DETAILED NOTES THEN SEND MESSAGE TO SHOP FOR STILL GATHERING WITH SUP ID 18171

MULTIPLE TOUCH ASSISTED BY SUP ID 18171 WORKING ON ASK QUE // NAYITAS FLOWER SHOP " M WROTE: BUT I SENT YOU A MESSAGE SAYING TO CHECK THE ADDRESS BECAUSE IT DOESN'T APPEAR ON GPS, THEREFORE I HAVEN'T BEEN ABLE TO COMPLETE THE DELIVERY" // UPON CHECKING THE ORDER. IT IS STILL SCHEDULED FOR TODAY DELIVERY. CHECK ON WIR FOUND NEW SHOP BRISTOL FLORIST P. SEND CANCEL MESSAGE TO THE ORIGINAL SHOP AND TRANSMIT THE ORDER TO THE NEW SHOP. DELETING MESSAGE ON QUE WITH SUP ID 18171

11 WORKING ON ASK QUE // TAMPA/LFC "ORDER STILL ON HOLD. BY DANNY R. MAS NO 50761629 // UPON CHECKING THE ORDER. IT IS STILL SCHEDULED FOR TODAY DELIVERY. CHECK ON WIR FOUND NEW SHOP BRISTOL FLORIST P. SEND CANCEL MESSAGE TO THE ORIGINAL SHOP AND TRANSMIT THE ORDER TO THE NEW SHOP. DELETING MESSAGE ON QUE WITH SUP ID 18171

12 WORKING ON ANS QUE // NORTH STAR BLOOMS P "WE WILL SEND OUT FOR DELIVERY TOMORROW 12/18/25 AND WILL CONFIRM ONCE DELIVERED. THANK YOU // CHECKED THE ORDER AND SEND A MESSAGE TO THE SHOP SAID PROCEED FOR THE DELIVERY OF ORDER WITH SUP ID 18171

WE APPRECIATE YOUR PATIENCE, AND YOUR COMMITMENT TO EXCELLENCE SERVICE

13 MULTIPLE TOUCHES ASSISTED BY SUP ID 18171 WORKING ON ANS QUE // THE FLOWER PETAL "YES, WE HAVE UPDATED THE ADDRESS AND IT WILL BE DELIVERED TOMORROW" // CHECKED THE ORDER AND SENT MESSAGE TO THE SHOP AND SAID YES PROCEED WITH THE DELIVERY WITH SUP ID 18171

14 MULTIPLE TOUCHES ASSISTED BY SUP ID 18171 WORKING ON ASK QUE// SERENDIPITY FLOWERS P "ORDER IN THE WAY FOR DELIVERY // CHECKED THE ORDER AND SENT A MESSAGE TO THE SHOP SAID YES PROCEED WITH THE DELIVERY. SUP ID 18171

15 MULTIPLE TOUCHES ASSISTED BY SUP ID 18171 WORKING ON ANS QUE // FLORAL RENDITIONS P " DRIVER ALREADY LEFT! IT WILL BE TOMORROW BEFORE WE CAN DELIVER, AGAIN! // CHECKED THE ORDER AND CALL THE CUSTOMER AND ASK FOR REDELIVERY TOMORROW AND SHE AGREED.

16 WORKING ON ANS QUE // HY-VEE FLORAL SHOPPE " REQUEST FOR DELIVERY DATE CHANGE NEW DELIVERY DATE: 12/18/25 REASON: OTHER SHOP WHO RECEIVED YOUR ORDER IS REQUESTING TO CHANGE THE DELIVERY DATE FROM WED, DEC 17. 2025 TO THU, DEC 18, 2025 // CALLED THE CUSTOMER TO ASK FOR REDELIVER HER ORDER FOR TOMORROW AND SHE AGREED WITH THAT.

17 WORKING ON ASK QUE// ENCHANTED COTTAGE FLORAL AND GIFTS "WE STOP TAKING SAME DAY ORDERS AT 2PM BY: MAS NO 00110235 // CALLED THE CUSTOMER ROUTED TO VOICE MAIL LEAVE DETAILED NOTES THEN SEND MESSAGE TO SHOP FOR STILL GATHERING.

18 WORKING ON ASK QUE // WESTCHESTER NY LFC DNC " BAD ADD CORRECT ADD 150LINCOLN AVE, WE COMPLETED REDELIVERY. PLZ SEND P/C TO $58.99 FOR THE REDELIVERY. UPON CHECKING THE ORDER, THERE'S ALREADY A DELIVERY CONFIRMATION ON THE ORDER AND PHOTO PROOF OF DELIVERY INVALID BUT USEFUL. NO FURTHER CATION NEEDED. DELETING MESSAGE ON QUEUE/ SUP ID: 18171

19 *** THIRD TOUCH ASSISTED BY SUP ID 18171WORKING ON ANS QUE SAFEWAY FLORAL #3319 "WHAT DELIVERY WINDOW, WE JUST GOT THE ORDER TODAY, DELIVER FOR WEDNESDAY AND YOU IMEMEDATELY WANTED TO CANCEL, SO PLEASE CANCEL THIS ORDER AGAIN AS IT IS CONFUSING, THANK YOU" // CHECKED THE ORDER AND CALLED THE CUSTOMER AND ASKED IF WE CAN CHANGE THE ARRANGEMENT INTO A PRODUCT THAT DELIVERED IN A GIFT BOX BUT SHE DECLINES AND SAID THAT SHE DON'T WANT THAT AND GET A REFUND. NO FURTHER ACTION NEEDED. DELETING MESSAGE ON QUEUE WITH SUP ID: 18171

20 *** THIRD TOUCH ASSISTED BY SUP ID 18171//WORKING ON ANS QUE //WESTCHESTER NYF LFC DNC "NOTED BY: JOSEPH E. MAS NO 00703858// AS PER CHECKING HERE PREVIOUS AGENT APPROVED THE PRICE CHANGE AND DELETE THE MESSAGE FROM QUE WITH SUP ID 18171

21 WORKING ON ANS QUE // RAEFORD FLORIST " WE CANNOT GET IT DELIVERED TOMORROW MORNING, PLEASE CANCEL IF THE ACCOMODATION FOR TODAY IS NOT POSSIBLE"/ /UPON CHECKING THE ORDER. IT IS STILL SCHEDULED FOR TOMORROW DELIVERY. CHECK ON WIR FOUND NEW SHOP A BOUQUET FLORIST LLC CANCEL MESSAGE TO THE ORIGINAL SHOP AND TRANSMIT THE ORDER TO THE NEW SHOP. DELETING MESSAGE ON QUE WITH SUP ID 18171

22 WORKING ON ANS QUE// BALTIMORE MDC " OK THANKS BY : HELEN B. MAS NO: 00057139 // CHECKED THE ORDER AND SENT A MESSAGE TO THE SHOP SAID YES PROCEED WITH THE DELIVERY.

23MULTIPLE TOUCH ASSISTED BY SUP ID 18171 WORKING ON ASK ASK QUE // NORTH STAR BLOOMS P " WE SPOKE WITH THE FUNERAL DIRECTOR AND WE HAVE THE INFORMATION WE NEED WE WILL BE DELIVER ACCORDINGLY. THANK YOU.// CHECKED THE ORDER AND SENT A MESSAGE TO THE SHOP SAID YES PROCEED WITH THE DELIVERY.

24 "NO ONE LIVES HERE BY THIS NAME PLEASE PROVIDE BETTER INFORMATION by: helen b. MAS No 00057047// CHECKED THE ORDER AND THE PROOF OF DELIVERY IS USEFUL BUT INVALID// CALL THE CUSTOMER AND VERIFY IF THE RECIPIENT GOT THE ORDER AND THE CUSTOMER THAT THE ADDRESS THEY INPUT IS INCORRECT AND GAVE THE CORRECT ADDRESS// SENT MESSAGE TO THE SHOP AND GAVE THE CORRECT ADDRESS

25 *** THIRD TOUCH ASSISTED BY 18171 WORKING ON ANS QUE// 1-800-FLOWERS BAY SHORE "11SM WROTE: CON ON YOUR CAN// CHECK THE ORDER AND SEND MESSAGE TO THE SHOP TO CONFIRM THE DELIVERY DATE AND GO THROUGH THE DELIVERY

26 WORKING ON ASK QUE// ART FLORAL EVENTS I "WE CAN DELIVER BOTH ORDERS TOMORROW, PLEASE CONFIRM IF THEY WANT BOTH ORDERS DELIVERED OF JUST THIS ONE"// CALLED THE CUSTOMER INFORM AND ASK THE CUSTOMER IF THEY WANT SAME OR JUST ONE TO BE DELIVERED AND CUSTOMER AGREED AND SAID ONLY THIS ONE// SENT MESSAGE TO THE SHOP TO PROCEED WITH THE DELIVERY.

27 WORKING ON ANS QUE// HILLSIDE FLORAL DESIGN NY P "HILLSIDE WROTE: I SPOKE WITH THE SENDER IT WILL BE DELIVER AROUND 7PM LIKE HE REQUESTED"// SEND MESSAGE TO THE SHOP SAID PROCEED WITH THE DELIVERY WITH PROOF OF DELIVERY

28 WORKING ON ASK QUE//GOETZ'S FLOWERS "WE WOULD NEED AN ADDITIONAL $25.00 TO PROCEED WITH THIS ORDER FOR A TOTAL OF $67.99 THANK YOU"// APPROVED FOR PRICE CHANGE AND SENT MESSAGE TO THE SHOP WITH SUP ID 18171

29 WORKING ON ANS QUE// CHICAGO MDC DNC " NOTED, THIS WILL BE DELIVERED TODAY BY: NADIA A. MAS NO 01910511"//SENT MESSAGE TO THE SHOP SAID YES PROCEED WITH THE DELIVERY.

30

31 WORKING ON ANS QUE// fFLORAL RENDITIONS P " PER CONVERSATION IT IS OUT FOR DELIVERY BEFORE 5:00 THANK YOU"//SENT MESSAGE TO THE SHOP SAID YES PROCEED WITH THE DELIVERY.

32 WORKING ON ASK QUE//WOODLANDS FLORAL AND GIFTS "WE NEED A TOTAL OF $69.99 TO MAKE AND DELIVER THIS ARRANGEMENT. WE CAN PROCEED WITH THE ORDER ONCE WE ARE GIVEN A PRICE CHANGE"// APPROVED FOR PRICE CHANGE AND SENT MESSAGE TO THE SHOP WITH SUP ID 18171

33 WORKING ON ASK QUE // 1-800-FLOWERS DALLAS FL-316 DNC " PLEASE SEND $100 TO REDO THE FLOWERS AND DELIVER THIS ORDER TO THE CORRECT ADDRESS. YOU STATED THAT THE SERVICE WAS GOING TO BE YESTERDAY BEFORE 5PM AND THE SERVICE IS NOT UNTIL TOMORROW AT 5PM AT A DIFFERENT ADDRESS EVERGREEN MEMORIAL FUNERAL HOME. ALL YOU DID WAS SENDING US A WRONG INFORMATION FOR DLEIVERY DATE AND DELIVERY ADDRESS by: britney h. MAS No 01544977 // UPON CHECKING THE ORDER. IT IS STILL SCHEDULED FOR TOMORROW DELIVERY.. DELETING MESSAGE ON QUE WITH SUP ID 18171

34 WORKING ON ASK QUE//FLORA VENTURES "PLEASE SEND A CANCEL ON THIS ORDER AS MANCHESTER IS NOT IN OUR DELIVERY AREA"//UPON CHECKING THE ORDER. IT IS STILL SCHEDULED FOR TOMORROW DELIVERY.. DELETING MESSAGE ON QUE WITH SUP ID 18171

35 WORKING ON ASK QUEUE// FLOWERS BY LORENA P "Delivery attempted unable to deliver need a gate code please send a gate code. Called recipient unable to leave voicemail tried call box at gate no answer"//CALLED THE CUSTOMER AND TELL THAT THE SHOP TRIED TO DELIVER BUT NEEDED GATE CODE AND THE CUSTOMER SAID THAT JUST PUSH THE GREEN BUTTON FIND PHONE AND FIND FOWLER THEN HIT THE GREEN CALL//SEND MESSAGE TO SHOP WITH SUP ID Order#: 360040958 Acc#: 325959441 THOMAS FOWLER

There is there is a a quiet, quiet quiet. There is no gate code. They must push green button, find phone. They must scroll to Fowler. Fowler, they must hit the green call button. Then I can open the gates. They must do that. There is no gate code.

36 WORKING ON ASK QUE//ALBERTSON'S FLORAL #3792 "CANCEL" CALLED THE CUSTOMER AND OFFER A PRODUCT THAT DELIVER IN A GIFT BOX AND SHE AGREED WITH THAT// SEND CAN TO THE SHOP WITH SUP ID 18171

Hello,lnkjn

I have cancelled this order. If you do not service this zip code, please contact Bloom Net immediately to update your servicing profile. In future, please reject if you are unwilling/unable to deliver an order as this will avoid unnecessary inquiry messages and delivery delays. Thank you.​

37 WORKING ON ANS QUE//FAIRFAX MDC DNC "PLEASE SEND A CANCEL AS WE HAVE ALREADY SUCCESSFULLY DELIVER THE OTHER ORDER TRICIA S. MAS NO: 01959776// CHECKED AND FOUND THE PREVIOUS AGENT ALREADY SENT CANCEL MESSAGE TO THE SHOP//DELETING MESSAGE ON QUE WITH SUP ID 18171

38 WORKING ON ASK QUE// ALL ABOUT FLOWER POWER OK "LIT CHYONG WROTE: WE DO NOT OPEN TILL 9AM WE CAN NOT HAVE IT DELIVERED AT A EXACT TIME, WE CAN DO BETWEEN 9-12 PLEASE CHECK WITH THE SENDER THANKS//CHECKED THE ORDER AND SEND MESSAGE TO THE SHOP TO PROCEED WITH THE DELIVERY

39 WORKING ON ASK QUE//BALTIMORE MDC "PLEASE SEND NAME OF DECEASED BY: JESUS L. MAS NO 00057322// CALLED THE CUSTOMER ROUTED TO VOICE MAIL LEAVE DETAILED NOTES THEN SEND MESSAGE TO SHOP FOR STILL GATHERING WITH SUP ID 18171

40 WORKING ON ANS QUE// PREMIER BALLOONS AND FLOWERS NEWARK "Shelly wrote: Hola el delivery llego tarde y el chofer ya se habia ido podemos llevarlo mañana"// CALLED THE CUSTOMER WITH SUP 18171 ASK FOR REDELIVERY FOR TOMORROW BUT SHE DECLINED AND WANTS A FULL REFUND, PROCESSED AND APOLOGIZED ASSISTED BY SUP ID 18171

41 *** THIRD TOUCH ASSISTED BY SUP ID 18171// WORKING ON ANS QUE// FAIRFAX MDC DNC "WE DO NOT ACCEPT THAT PRICE. THE ORDER WAS FOR $84.98 AND PER DELIVERY CONFIRMATION AND YOURE VERIFICATION THIS WAS FILLED CORRECTLY. WE NEED $84.98 THANKS-JC BY: JENNY C. MAS NO 01959801S"// SEND MESSAGE TO THE SHOP ABOUT THE PRICE REQUEST WITH SUP ID 18171

42 WORKING ON ASK QUE//1-800-FLOWERS HOUSTON FI-538 DNC "WILL SEND TOMORROW by: mary j. MAS No 01643538// CALLED THE CUSTOMER ASSISTED BY SUP ID 18171 AS PER CHECKING THE RECIPIENT'S TIME ZONE IT ALREADY PASS 8PM APOLOGIZE TO CUSTOMER AND OFFER FOR REDELIVERY AT NO ADDITIONAL COST AND CUSTOMER DECLINE HE WANTS FULL REFUND BUT HE STILL WANT'S TO GET THE ARRANGEMET, EDUCATE THE CUSTOMER ABOUT THE FULL REFUND,NO DELIVERY THE CUSTOMER ASKING FOR COMPENSATION INFORM TO OUR SUPERVISOR THAT TO PROVIDE THE 50% DISCOUNT WITH REDELIVERY THEN CUSTOMER APPROVED, MGO APPROVED WITH SUP ID 18171, ADDITION DELETING THIS MESSAGE TO THE QUE SUP ID 18171

BENJAMIN GOLDWATER

Order#: 360217205

I APOLOGIZE FOR THE INCONVENIENCE MAY I ASK HOW WOULD YOU LIKE TO PROCESS OUR ORDER

43 WORKING ON ANS QUE// PEKIN FLORAL DESIGN P "DO YOU THINK THIS IS A GAME?CHANGING DELIVERY TIME AGAIN AND AGAIN AND FOR LAST CANCELING THE ORDER!!!"//