#OE ERROR CODE

Outlet pipes doesn't exceed the maximum height of 1m and has a U bend. Customer drain the unit manually. Cleaned filter. Unit is properly leveled. Drain hose doesn't have any visible damage and not blocked. No extended length to the drain hose. Unplugged and plug in. Issue persists.

No parking permit needed. Customer is requesting for the soonest appointment.

WARRANTY STATUS SMS TEMPLATE

Good day! Mr. Jenkins-Packer

Thank you for registering your Washing Machine with us! We are excited to confirm that your Washing Machine guarantee has been received and is being processed. The entire process can take up to 12 weeks for you to receive the extended warranty confirmation with the extended card number via email. For now, here's the reference number for registering: CNU231215926905

Here are the details of your LG Washing Machine: Product: F4V709STSE.ASSQPUK Serial Number: 301PNAJ4U536 Purchase Date: 08/09/2023 Retailer: HBH WOOLACOTTS Warranty Period: 60 Months Manufacturer Warranty

WARRANTY CARD NUMBER: P2023-09-08301PNAJ4U536 The Warranty Registration Started on: 08/09/2023 The Warranty will end on: 07/09/2028

If you need to check on your registration or have any questions, feel free to reach out to our customer support team. We appreciate your trust in our product and look forward to serving you. Thank you for choosing LG. Have a great day!

Kind Regards,

Ann LG Electronics UK Customer Service| UK: 0344 847 5454, Ireland: 00353 1686 9454

CNU250918326107 - PHILLIPSON = SEND SMS FOR AN UPDATE

Good day! Ms. Warburton

Thank you for registering your Fridge Freezer with us! We are excited to confirm that your Fridge Freezer guarantee has been received and is being processed. The entire process can take up to 12 weeks for you to receive the extended warranty confirmation with the extended card number via email. For now, here's the reference number for registering: CNU250917315722

Here are the details of your LG Fridge Freezer: Product: GSXE91EVAD.AEVQLGU Serial Number: 406TRYDC5738 Purchase Date: 27/08/2025 Retailer: CURRYS Warranty Period: 60 Months Manufacturer Warranty

WARRANTY CARD NUMBER: P2023-09-08301PNAJ4U536 The Warranty Registration Started on: 08/09/2023 The Warranty will end on: 07/09/2028

Kind Regards,

Ann LG Electronics UK Customer Service| UK: 0344 847 5454, Ireland: 00353 1686 9454

Good afternoon, Mr. Phillipson

I hope this SMS finds you all well.

I am sending you an SMS today regarding the copy of the VAT receipt and Serial tag for validation for our repair department and not further prolonged the repair booking. Please follow the instructions below on how to upload it to our website.

Please visit this link: https: www.lg.com/uk/support/contact-us/document-upload/
Enter this case number: "CNU250918326107" then select NEXT.
Select Upload, upload the photo, and then SUBMIT.

Should you have any further questions or concerns, please do not hesitate to contact us again via Live chat or by calling. Thank you for choosing LG. We appreciate your business. Have a great day!

Kind Regards,

Ann LG Electronics UK Helpdesk UK: 03448475454 Ireland: 016869454 Mon to Friday: 9:00 a.m.–6:00 p.m. Saturdays: 9:00 a.m.–4:00 p.m. Sundays: Closed www.lg.com/uk

LG Electronics - RNU250920081570

Good afternoon Mrs. Ogden, your repair has now been booked with:

ASC Name: JTM ASC Phone Number: 0333 091 4040 / 01913 870 773 Job Reference Number: RNU250920081570

An engineer will contact you within 1-2 business days to set the appointment date and time. If your area requires a parking permit, please ensure you have one ready for the engineer before their visit.

Kind regards,

Ann LG UK