Good morning, my name is (insert your name) calling from 1-800-Flowers.com. This is a message for (insert customer’s name). We would like to speak to you regarding your order. Please reference 12345678. Please call us back at 1-866-521-8030. We are open 24 hours and any one of our specialists will be able to assist you. Again, our number is 1-866-521-8030.