Damage Item - Refund or Replacement

"FOR BEAUTY PRODUCTS (WE DON'T ADVISE RETURN)"

ACKNOWLEDGEMENT

I apologize for any frustration or disappointment this may have caused you, that your item/package came damage. I'll be happy to assist you with your order.

I understand you receive a damage item on your order. This is not the experience we want for you, you can return the damage item either at store or via mail. I'll be more than happy to check the availability of the item and help you with replacement now.

VERIFICATION

Authenticated : In order for me to address your concern properly, may I have the email on the account?

NOT Authenticated : (change if nabigay na kay simon ang other info)

To better assist you, may I have the First and Last name, shipping address and order number?

HOLD (to check)

Thank you for providing this information. Please wait 1-2 minutes to check this for you.

May I know the damage item number please?

HOLD (If the CX says thank you)

It's my pleasure to assist you, (cx name).

HOLD (Not done in process)

May I request to put you on hold for additional 1-2 minutes. I'm still checking and working this for you.

I appreciate your patience, I'm almost done processing your (issue).

AFTER CHECKING

Thank you for your patience. Would you like to process a replacement or refund to your damage item?

Please wait 1-2 minutes to check the availability of the item if still in stock.

RESOLUTION

Thank you for patiently waiting. I have successfully processed the replacement for the damaged items, and you will be able to receive a confirmation within an hour. The packaged will be delivered on (PDD), and here's your new order number ____.

COMPLIMENT

Great choice, (CX name)! We sell a lot of these (perfume, bra, panty order CX).

The (CX item) in your order is very popular, (CX name)! they sell fast, so it's good you're snagging yours now!

Love this color (bra, panty in cx order), (CX name)! It's great for this season.

RECOMMENDATION

PANTY

I love the color you chose for this (panty cx order) Great choice! Would you like to check the Logo Cotton Hiphugger Panty, features our signature stretchy logo waistband. Which color or size should I get for you? Here is the link: bit.ly/48G1rvB

BRA

I'm glad to assist you today! Would you like to check our Lightly Lined Smooth Strapless Bra? since it can be worn five different ways for coverage under any top or dress, now with fully adjustable straps. What size or color shall I order for you? Here is the link: bit.ly/3NZpo7F

CLOSING SPIEL

Is there anything else I can help you with today?

Is there any other question or assistance that I may serve you I just wanted to make sure everything is covered before we part ways?

Welcome! I appreciate you allowing me to assist you with (concern of CX). We are delighted to have you as part of our Victoria's Secret family. Have a great day!

Thank you so much for choosing Victoria's Secret and for being our loyal customer, (CX name). I appreciate you allowing me to assist you with (concern). And I hope you enjoy the rest of your day!