COR

• How can one of my lines get their own account?

Thank you so much for having this confirmed with me, XXXX. 😄 No need to worry, you are actually a few steps away on having them on your account. All she needs to do is transfer her current line right now to your account.

This is what we call "Change of Responsibility" process. In this process, they will be needing to release her line first on her end using her current account. They can do this by reaching us out here on T-Mobile messaging or over our Customer Care Team over the phone.

Once she is able to receive her line, you will be needing to reach out to our Customer Care Team: 1-800-937-8997 over the phone for you to officially takeover her line and have it added to your account.

We truly appreciate your patience here today with me! Please do let me know if you have any further questions about this. 😄

• How can I get my own account?

Gotcha right there! No need to worry, you are a few steps away on getting your own T-Mobile account using for other existing line. All you need is to have this line released. Once the line has released, they can proceed on creating their own new T-Mobile account under their name at any T-Mobile store or through the Customer Care Team.

Once their new account has been set up, they can now takeover their line that has been released to be transferred on their new account. This process is called "Change of Responsibility".

We truly appreciate your time and effort here today with me. Please do let us know if you have more questions about this matter.