OE

AUDITOR: Adhoc - Remelyn REGION: PH CAMPAIGN/SITE: 18F MNL or HD MNL CLASIFICATION: Transaction - Call / Transaction Chat / Transaction Email SUB-CLASSIFICATION: Short or Long AUDIT COUNT: 10 VIOLATION: 0,1, 2 CALL ID: LINK CAS-1414322-W9R2V1 / EMPLOYEE NUMBER: 2026003073 / 2022039232 AGENT NAME: Jerome Flores / Rose Ann Lopez TL NAME: Rosalie Alagban CALL DETAILES: Customer called/ Customer chatted / Customer Emailed SECURITY VERIFICATION FAILURE - SATA PRIV: Compliant STATUS: LONG / SHORT [UNDER 10MINS] RESOLVE: YES / NO ACTION TAKEN: YES / NO TALK TIME: 00m 00s HOLD TIME: 00m 00s HANG UP: Customer / Agent INCIDENT OPEN & CLOSE: 0,1,2 ACTION TAKEN: No unusual activity observed

18F/HD Fraud and Compliance Team - Info Sec/House Rules Audit 04/28/2026 Shift

Hi Team,

Sharing my observation for today’s audit. Please remind everyone to consistently observe our InfoSec policies and House Rules. Accessing to NON-BUSINESS-RELATED WEBSITES are continuously checked. Violation of these policies could result in disciplinary and/or legal action. Thank you!

Information Security: TEMPLATE House Rules: TEMPLATE

Fraud and Compliance Team - 18F - NIC & H&D - NIC INFOSEC/House Rules Audit 02/28/2026 (COBIRSA)

Hi Team,

Sharing my observation for today’s audit. Please remind everyone to consistently observe our InfoSec policies and House Rules. Accessing to NON-BUSINESS-RELATED WEBSITES are continuously checked. Violation of these policies could result in disciplinary and/or legal action. Thank you!

Information Security: TEMPLATE House Rules : TEMPLATE

Fraud and Compliance Team -18F Email Audit 04/24/2026 Shift Fraud and Compliance Team -18F MON Audit 04/24/2026 Shift