CONCERN; DISPUTE TANK RENT FEES

*Eqpt Rent*

CASE TYPE - BILLING\AR
CASE SUB-TYPE - INCORRECT BILL

BILLING\AR TAB ------

ADD TO QUEUE - BILLING

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(Pricing Case Sub Types)

Community Code
Discounts
GPP
Pricing Inquiry/Quote
Contract - EITHER SHIP TO OR SOLD TO


(Discount Eligibility Qualifications)

➤ Only residential market-based customers on Customer Specific Pricing (CSP) are eligible for military, senior citizen, or farm bureau discounts.
➤ Customers receiving a military, senior citizen, or farm bureau discount are not eligible for any other discounts or incentives. 
➤ The military, senior citizen, or farm bureau discount does NOT apply to the customer's first fill. The discount becomes active for the second fill and going forward.

(Military Discounts)

➤ Only active duty and veteran military personnel may receive the military discount
➤ The discount is $0.10 off per gallon
➤ Only residential market-based customers on CSP pricing are eligible
➤ One owned or rented residence that the customer resides at (full-time or seasonal)
➤ The customer's spouse is eligible for the discount if they reside together, and the spouse is added to the account
➤ Prior to a CXA applying the military discount to an eligible customer's account, the CXA must obtain and record in the CRM case:

❖ Enlistment year (if active military)
❖ Discharge year (if a veteran)

(Senior Citizen Discounts)

➤ Only customers 62 years old and older may receive the senior citizen discount (this is based on Federal government guidelines)
➤ The discount is $0.02 off per gallon
➤ Only residential market-based customers on CSP pricing are eligible
➤ One owned or rented residence that the customer resides at (full-time or seasonal)
➤ The customer's spouse is eligible for the discount if they reside together, and the spouse is added to the account
➤ Prior to a CXA applying the senior citizen discount to an eligible customer's account, the CXA must obtain and record in the CRM case:

❖ Customer's year of birth

(Farm Bureau Discounts)

➤ Only active Farm Bureau (FB) members may receive the farm bureau discount
➤ The discount is $0.05 off per gallon
➤ Only residential market-based customers on CSP pricing are eligible
➤ One owned or rented residence that the customer resides at (full-time or seasonal)
➤ The customer's spouse is eligible for the discount if they reside together, and the spouse is added to the account.
➤ Prior to a CXA applying the farm bureau discount to an eligible customer's account, the CXA must obtain and record in the CRM case:

❖ Farm Bureau ID Number

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DEMO 

CREATING A CASE FOR SHIP TO; MILITARY DISCOUNT

1ST - SHIP TO CREATE A CASE
- CASE TYPE; PRICING|
- SUBCASE; DISCOUNTS
- DESCRIPTION; MILITARY DISCOUNT
- SAVE
- SAVE
- OPEN THE SAP
- CHECK THE PRICING T6ILE IF THERE'S A EXISTING ONE IF NONE LETS PROCEED
- GO BACK TO CRM
- CLICK THE CASE THAT YOU DID
- APPLICATION; SERVICES
- EXISTING CUSTOMER
- ENTER YOUR AmeriGas CREDENTIAL OS ONLY
- IS THIS A PRIORITY CUSTOMER;
- CHECK YOUR SAP IF THERE'S A STAR IF NO THE ANSWER IS NO.
- WHAT TYPE OF THE ACCOUNT; CHECK IF WHAT TYPE OF THE ACCOUNT
- Does this request need to be expedited?
Yes
- UPDATE PRICING
- ADD/REMOVE PRICING DISCOUNT
- MA MILITARY DISCOUNT
- GO BACK TO THE CASE; PRICING TAB

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(Market Pricing)

The annual placement of customers is a process called rescaling. Rescaling takes place in SAP on the annual anniversary based on the equipment start date:

➤ When new customers are created in SAP, the system automatically assigns the first-year price code based on their primary usage.
➤ Customers are moved to a Y2 (2nd year) scale price on their first annual anniversary date.
➤ Customers are moved to a Y3 (3rd year) scale price on their second annual anniversary date.
➤ Customers are moved to a volume-based scale after their third-year anniversary date.

(Customer-Specific Pricing)

Customer Specific Pricing (CSP) is for residential and non-residential market-based customers for both propane and cylinder materials.

The Central Pricing Group determines pricing eligibility for customers based
on:
➤ Tenure
➤ History
➤ Usage
➤ Attributes
➤ Cost


(Contracts Overview)

High-level Summary of Each Contract

^Program^

➤ AmeriLock
➤ PreBuy
➤ Convenience Pay
➤ Terminal (Floating) 
➤ Fixed

^Price^

➤ Fixed
➤ Fixed
➤ Market Rate But AmeriLock can be added to the contract 
➤ Terminal plus Markup
➤ Fixed

^Gallons^

➤ Unlimited; 300-gallon minimum
➤ Amount purchased at the start of contract; 300- gallon minimum 
➤ Unlimited
➤ Unlimited
➤ Unlimited

^Payment^

➤ By delivery
➤ In full
➤ Monthly, minimum monthly payment of $30.00
➤ By delivery
➤ By delivery

^Need Credit Terms^

➤ No
➤ No
➤ Yes
➤ Yes
➤ Yes

^Fee^

➤ $119 Note: Customers opting for paperless billing prior to, or at the start of their contract, receive a reduced fee of $99. Early Termination Fee $150 after the grace period.
➤ None
➤ None for the market rate of $119 if including AmeriLock Note: Customers opting for paperless billing prior to, or at the start of their contract, receive a reduced fee of $99.
➤ None
➤ No Enrollment Fee

^Renewal^

➤ Automatic, June each year
➤ Manual
➤ Continues for the life of the account Note: If including Am eriLock this part will renew automatically yearly
➤ Manual
➤ Manual