Rebutalele

Cx wants to take their time (worth it)

No problem at all. I just want to clarify what to expect. From time to time, I'll be doing some temporary checks to see if we're still connected. To keep our connection live, please just send a quick 'still here' or a random character every few minutes. Is everything clear?

Cx wants to take their time (not worth it)

I’d be happy to wait while you take care of that! Just a quick heads-up: our system will automatically end the chat if it stays inactive for more than 15 minutes.

To keep our connection live, please just send a quick 'still here' or a random character every few minutes. If we do get disconnected, don’t worry—you can jump back in and the next agent will have our transcript right in front of them. Is everything clear?

Cx is not happy with advising to call other department.

I completely understand why you're feeling upset, and we're committed to resolving this situation for you. You're currently in touch with the Retentions team, and I need to verify a few details to see how we can help you. Would you like me to transfer you to the XXX team through this chat?

Email haven't received yet.

Thanks. Could you please double check your junk and spam folder just to confirm if you haven't received it yet?

Contract ending price

I see what you mean. As the contract is nearing its conclusion, it indicates that the discounts will also come to an end. Consequently, your discounted package will revert to its standard price, which will result in a higher cost. Not to worry, i can still provide you with options for a cheaper contract. Let me know what you think?

Contract ended price

I understand. Upon checking, I can see that your contract have ended. This means that your package discount have expired and the discounted price have reverted to its standard price. Not to worry, I can provide you cheaper options right now to avoid paying the standard price. Let me know what you think?

Free Hub 5

To manage your expectations, we are excited to offer you our latest and most dependable Hub 5 router at no cost, if you choose to grab our 1130 Mbps Gig 1 Broadband package today. Let me know which option you prefer?

Customer cannot decide

It's perfectly okay that you can't make a commitment today. However, I must inform you that our system-generated discounts changes from time to time, which means I can't assure you that the same offers will be available when you contact us again. Would you prefer that I hold onto one of the offers you like, or should we proceed with one of these options right now?

April

I'm happy to let you know that if you do decide to accept a new contract today, you'll be excluded to April 2026's price rise of major providers. Fair enough?

No worries, you’re not locked in without options, you can recontract partway through if better offers become available. What do you think?

WIFI pods

Thank you for your inquiry! To address your question, please reach out to us again once the contract is activated. This will allow us to perform a diagnostics check on your home to identify any blackout areas and figure out how many WIFI pods you will require. Are we all set to move forward?

I don't need Netflix

Thank you for informing me. I completely understand that the price is a crucial factor in deciding on the deal, and I know you want to save as much as you can. However, you might consider the Netflix standard with ads as a bonus for the package I've put together for you. Retaining the Netflix Standard with ads won't change the package price, and I recommend keeping it to take advantage of the value of what you're getting. Please let me know how you'd like to move forward?

Cx asked if the price will stay the same.

Thanks for asking. The price of Virgin Medias Main services may change when any offers expire. In addition to this, the price will increase each April from 1st April 2027. The amount will be: £4 from April's bill 2027 £4 from April's bill 2028 When your contract reached it's ending date, the applied discounts on your package will expire, this means your package will return to it's standard price. No worries, you’re not locked in without options, you can recontract partway through if better offers become available. Shall we proceed with this?

O2 sim

To clarify, your new package includes an additional O2 SIM. This is a key part of the deal that helps unlock your full package benefits.

If you already have an existing O2 SIM linked to your account, please note that it will remain completely unchanged. If you need to make any updates or amendments to your O2 services, you can reach them directly at https://www.o2.co.uk/contactus

Does that all make sense so far?

Wait lang basa lang ako bes

Understood, Let me take a look into the previous conversation you had with us to determine how I can assist you better. Please beat with me, and let me know if you have any questions?

Why 30 days?

I understand. As part of the terms and condition, you need to provide us 30-days notice prior to the disconnection of your services. You can check our Legal Terms and Conditions on this website https://www.virginmedia.com/legal

Kindly click Terms and Conditions - TV, Fibre, Phone (from 4 February 2024) and check under Section N. no. 1.

"In addition to your rights to cancel during the cooling off period, either you or we may end this agreement at any time (including during or at the end of any minimum period) by giving the other 30 days’ notice..." Is everything clear?

Downtime

Apologies for the inconvenience you've experienced yesterday. We was facing a system issues yesterday and as much as we'd love to assist our customers we doesn't have the tools to do so.

Pang O2 sa O2O2

Thanks for waiting, XXX. It looks like that 4GB plan is no longer available, but I don't want you leaving empty-handed! I can set you up with a 10GB SIM for only £6 instead. Let me know if that works for you

Transfer ngani kulit mo taneaka

I understand, rest assured that the number I've provided will be able to assist you with that. Would you like to give them a call or shall I transfer you to them via live chat?