DASHER GENERAL INQUIRY

For general Inquiry please fill out these details: Type of Dasher issue:  Actions taken:  Relevant links:  Cases related:   Reason for pending (if applicable):  Verification details: Email address: Phone number: Date of birth (DOB) (MM/DD/Year): Last 4 digits of Driver’s License and issuing state (i.e. 1234 - Kansas) Banking Institution Name and the last 4-digits of your bank account number OR the last 4 digits of your DasherDirect card: Last Dash Date (MM/DD/Year):

Assign to Compliance BGC USA:  PART 1 of 2  PROVIDE ALL OF THE FOLLOWING INFORMATION  Valid email for PDx/Dx:  PDx/Dx account link (Forward > Dx-Applicant page or THQ account link):  Forward > Dx-Applicant CHC status:  Forward > Dx-Applicant MVR status:  What is the background check issue impacting the PDx/Dx account?    If there is a valid request to Add/Change Vehicle type, review and complete PART 2 below!    PART 2 of 2  REVIEW THE ADD/CHANGE VEHICLE REQUEST INFORMATION  Do NOT transfer the case to Compliance BGC USA IF the vehicle change request DOES NOT REQUIRE a new background check (read the information below)!  Request is to add a bicycle or e-bike (non-motorized) AND Dx-Applicant page shows CHC = “Clear” – NO BGC needed!  Request is to add a car, scooter, or motorcycle (motorized) AND Dx-Applicant page shows CHC = “Clear” and MVR = “Clear” – NO BGC needed!  NOTE: If the Dasher is trying to add a vehicle but can't find it in the app it means the vehicle is not available in their current submarket – NO BGC needed!    PROVIDE ALL OF THE REQUIRED VEHICLE ADD/CHANGE DETAILS  Current vehicle selected in Dx-Applicant today:  NEW dash type requested (motorized OR non-motorized):  NEW vehicle needed in Dx-Applicant (bicycle, e-bike, car, motorcycle, scooter):  NEW vehicle make, model, year, color:     HSL Escalation:   ATTACHED ALL THE SCREENSHOTS IN CASE WHICH IS PROVIDED FROM THE CONSUMER END AS EVIDENCE PURPOSE     Severity and Leveling  Questions:  Whom is reporting the issue (callers name):  Was this during an active Delivery: yes/no  NOTE: IF ACTIVE DELIVERY, DISPATCH MUST BE ATTACHED TO CASE   If the reporting party is a Ux, what is their relation:  Callers best contact phone number:  Callers email address:  Country/City/State of Incident:  Where did the incident take place? (the store,the Cx house):  Has the caller contacted police:  Has the caller gotten medical attention?:  Additional Details  Customers Language:    Case Summary:    Actions Taken:    Link(s) to relevant tools/resources:  THQ order:  n/a  NOTE: IF ACTIVE DELIVERY, THQ LINK MUST BE ATTACHED TO CASE  Dx/Cx's THQ:   Mx's Forward:   Dx's Incidents:   Dx's Forward:  

CDMX// ESCALATION INQUIRY For Escalation, please fill these details in:

Reason for escalation: Relevant links: Are there related cases?: Issue: Actions taken: Expected resolution plan for the escalation team: Verification details:Email address: Phone number: Date of birth (DOB) (MM/DD/Year): Last 4 digits of Driver’s License and issuing state (i.e. 1234 - Kansas) Banking Institution Name and the last 4-digits of your bank account number OR the last 4 digits of your DasherDirect card: Last Dash Date (MM/DD/Year):