**CLAIMS TICKETING**- Queue: refund for KIWI  
**DONE**    









- no disruption email found 
- voluntary cx
- request refund via portal  
- cx flight 
- checked flight radar, flight was diverted 
- has israel military conflict banner 
- no disruption email found 
- **NR** since fee is higher than the amount paid to AL 
- checked flight radar, SC 
- request refund via email 
- **NR**  as per balkan card  
- request cxon via call, error on amazon connect
- will proceed with purecloud 
- not possible to request refund before departure as per fare 
- tax refund possible after departure