maine · Offline Notepad

Just to inform you that your concern has already been forwarded to our specialized team and it will take within 5-10 business days not including holidays and weekends. Just a reminder to keep an eye from time to time in your email for any updates to our team. I know this is really hard or tedious on your part but we are only following the right process in order to set up your account and make your dashes in the future smooth.

We are really sorry for this. Our team is constantly working on this to improve and ensure we give order equally to our Dashers. Please come back after 24 hours.

We are truly sorry for this. Our team is constantly working to improve and ensure that we provide orders equally to our Dashers. This is a known issue, and the engineering team is working to resolve it. You may contact us within 24 hours. Rest assured, you will be able to dash regularly.

2 RIDI - file dispute 2 ARMO - Free Verify

Also as per advice from our upper team, please be reminded that

Really sorry for the inconvenience caused. We understand you.

For this concern we need our specialized team to further assist you. This may take and I would likely ask for your patience and participation. Rest assured this will be resolved.

For this concern we need our specialized team to further assist you. So I will call you and please answer. When you answer, I'll put you on hold and the next team will further assist you. This may take and I would be glad for you to be patient and participate. Rest assured this will be resolved.

ALL Unable to Dropoff -- Delivery are Delivery related statuses tags

CALL ------

Hi! Thanks for picking up, I'm sorry for calling in a busy time. Just making sure you are good to go. Do you have other concerns other than the chat?

Thank u for contacting DoorDash, please contact anytime for assistance. Safety Dashing!

Hi are you there? Hi are you still there?

I do really understand your time is precious, if you wanna continue this, I would really love to help you. The issue could be resolved better on call.

Since you are unresponsive to our conversation, I am going to contact you right now.

look up since you are

Got it, let me escalate this to a live agent. This should just take a minute while I share the details of your issue.

To clarify first, can I ask for the name of the store, customer's name, date and time of the delivery please.

PUSHBACK UNSUCCESSFUL like Reimburse eme

Thank you for your understanding and patience throughout this process. I know this may not be the outcome you were hoping for, but I truly appreciate the opportunity to assist you. Thank you for contacting Doordash!

Hello, good day! This is Vince from DoorDash Support. How may I make your day easier?

Sure! No worries. We appreciate you contacting us for this.

Sure! No worries. Can you please provide me the complete details?

Thanks for that, lemme put it up in our system.

Perfect! I have scheduled a dash. You can refresh your app to check.

I believe we can only schedule once per day. But I can suggest that we continue the end dash date til

Seems like our system would not generate it.

I'm sorry to disappoint but, regarding this you may have conflicting schedule dashes in another place.

Can you provide a different schedule?

Is everything resolved now? Is this your only concern?

Is everything good? Is everything good now? Do you have other concerns?

Thank you for contacting DoorDash! If you have any questions or need further assistance with your DoorDash account, feel free to reach out anytime.Safety Dashing, have a great day!

Happy to assist! You are always welcome. Thank you for contacting DoorDash! If you have any questions or need further assistance with your DoorDash account, feel free to reach out anytime. Safety Dashing, and have a great day!

You're welcome. Thank you for contacting DoorDash! If you have any questions or need further assistance with your DoorDash account, feel free to reach out anytime. Safety Dashing, have a great day!

It was a pleasure assisting you today. Thank you for your time. Stay safe out there and have a great day! Thank you for contacting DoorDash!

PUSH BACK eme<3

Thank you again for your understanding. I believe I’ve already provided all the necessary details regarding your concern. If there’s anything that’s still unclear or if you need further assistance, please don’t hesitate to contact us. Thanks for reaching out to DoorDash!

You're welcome. Since I have resolved your concern, and so thank you for contacting DoorDash! If you have any questions or need further assistance with your DoorDash account, feel free to reach out anytime. Safety Dashing, have a great day!

Since I have provided resolution to concern, and so thank you for contacting DoorDash! If you have any questions or need further assistance feel free to reach out anytime. Safety Dashing, have a great day!

SELF HELP

Great job using self help option, you can use it again for the same issue. You can let the customer know too to avoid impacts.

Please reach back if you need other assistance. Safety Dashing!

UNABLE TO MARK AS PICK UP Block From Pick Up

To confirm do you have a receipt of the order?

no I haven't grabbed the order should I grab it

Yes you may please.

You may update it manually on the app.

Then, please take a photo of the receipt. Make sure the photo is legible and not blurred.

I will also contact the Merchant to confirm pick up.

Yes please. Try to update it now on the app after scanning. Also the Merchant was unresponsive, so you may proceed.

If you can't I can mark it in our system.

I have now marked it for you. I really appreciate you reaching us regarding this.

Explain to the Dasher how to Force close and relaunch the app:

Go to Settings (gear icon) > Applications > Applications Manager > Running tab
Scroll down until you find the DoorDash App and tap on it
Click Stop or Force Stop to close the app
Return to your Home screen
Find and re-open the DoorDash App

Thanks for allowing me time. If you are unable to mark a pickup or delivery as complete, first ensure you are physically at the exact address, as being even one block outside the app's geofence will prevent the button from functioning. If you are at the correct location but the app remains unresponsive, your phone may be experiencing GPS drift. Try toggling your location services off and on, or ensure your settings are set to high accuracy. Should the issue persist, force close and reopen the app to clear any technical glitches, which should allow you to successfully complete the step for your active order.

Does the delivery needed you to provide a receipt photo to confirm pickup?

Block ALL START ORDER

MERCHANT Block Merhcant

I really wish we could, but we do not have the option to block a merchant, but we can take your feedback and record this for escalation.

As I have checked everything here, the delivery has been completed and you will get paid. But nevertheless, we will record this put this up for escalation.

COD Order

Thanks for contacting us regarding this.

Thanks for contacting us regarding this. The order will be cancelled and you will receive payment for you effort and time spent.

I have also filed a Create Return ticket for this.

I understand that this has caused a lot of inconvenience. I completely understand your concern. Let me go ahead and sort this out for you. Please allow me 1–2 minutes to check it here.

I’m sorry to hear that. I completely understand your concern, let me go ahead and sort this for you. Please allow me 1–2 minutes to check it here.

I see, please allow me 2 minutes to handle this.

I see, thanks for contacting us back. Please allow me 2 minutes to handle this.

I truly appreciate your patience, it means a lot. Rest assured, I am actively working on it. I kindly ask for another one to two minutes.

I truly appreciate your patience, it means a lot. I'm still working on this and just need another one to two minutes

I truly appreciate your patience, it means a lot. I'm still working on this and just need another one to two minutes to wrap things up.

For this concerns you may call 855-431-0459 for assistance with both live and non-delivery issues. Thank you for contacting DoorDash chat support. Stay safe and have a great day!

SCHED

Thanks for providing that information. I understand how frustrating this can be. Currently, there are no available slots in your area. Scheduling must be done on your end, and as soon as a slot opens, it will appear in the app. As a tip, advance schedules open every Sunday at 3 PM, so please keep an eye out around that time. I hope you understand, although I am aware that this may not be the result you were looking for. If you still need help, please don't hesitate to reach out; we're always happy to assist. Have a safe delivery. Thank you for contacting DoorDash.

Thanks for the wait, I understand how frustrating this can be. Currently, there are no available slots in your area. Scheduling must be done on your end, and as soon as a slot opens, it will appear in the app. As a tip, advance schedules open every Sunday at 3 PM, so please keep an eye out around that time. I hope you understand, although I am aware that this may not be the result you were looking for. If you still need help, please don't hesitate to reach out; we're always happy to assist. Have a safe delivery. Thank you for contacting DoorDash.

I'm afraid since through, you'll surely be able to dash just make sure you've prepared everything. That's every Sunday at 3 PM! We appreciate you, our beloved Dashers. Keep safe and contact us anytime. Happy Dashing,

No worries! I understand how frustrating this can be. Unfortunately, there are currently no available slots in your area. Scheduling must be done on your end, and as soon as a slot opens, it will appear in the app.

As a tip, advance schedules open every Sunday at 3 PM, so please keep an eye out around that time. I hope you understand, although I am aware that this may not be the result you were looking for.

If you still need help, please don't hesitate to reach out; we're always happy to assist. Have a safe delivery. Thank you for contacting us.

As our beloved Dasher, I understand how frustrating this can be. Unfortunately, there are currently no available slots in your area. Scheduling must be done on your end, and as soon as a slot opens, it will appear in the app. As a tip, advance schedules open every Sunday at 3 PM, so please keep an eye out around that time. I hope you understand, although I am aware that this may not be the result you were looking for. If you still need help, please don't hesitate to reach out; we're always happy to assist. Have a safe delivery. Thank you for contacting us.

Dasher's can schedule up to 5 days in advance. All scheduling is done within the Dasher app. If there is high-order demand in the area, the Dasher can select “Dash Now.”

As our dear valued Platinum Dasher, this is all we could offer for now and is presented for recommendations. Worry not as you will be our first priority! This is to ensure every dasher gets benefits, dashers rewards and ratings. But worry less you will continue to keep dashing and improve ratings and reach goals.

Please do understand the system does not auto generate this, it has been done on your end. Please make sure to do this every Sunday at 3 PM.

VERIFICATION eme DoorDash values our customers' needs and privacy concerns. The verification process is one of the necessary steps to avoid fraudulent acts and other issues that may affect you and our system. DoorDash values our customers' needs and privacy concerns. The verification process is one of the necessary steps to avoid fraudulent acts and other issues that may affect you and our system. And lastly, to prevent future issues, please do not submit any personal information about yourself to anyone claiming to be from DoorDash or Persona, and do not respond to any communications from anyone other than DoorDash or Persona.

I really feel the same way about other things; your feedback truly matters.

I really feel the same way about other things. Your feedback truly matters and will be considered for future purposes.

DASHER SCAM Thanks for allowing me time, I would just like to clarify things to match in our system. Email address: Phone number: Banking Institution Name: The last 4 of the bank account:

-- Thanks for your time. I've checked everything here, and your account is in good standing. I do really apologize for these types of happenings. Things such as this matters happen time to time and unavoidable.

APP Issue // Something went wrong

App Issue - Dx -- App Troubleshooting - Dx -- Troubleshoot - DX -- Performed Basic Troubleshooting Steps [T1]

2 cdts

Thanks for allowing me time. I just need you to carefully read all of these, as your order has been canceled in past transactions, and this is probably the root cause.

Before you do this, as warning the chat may be disconnected so do this when you get all the info needed.

First, I need you to have a stable connection. On the Google app, make sure you have the updated version.
In the meantime, please also try to uninstall and reinstall the DoorDash app.
If the app store lists an update but it won’t download or install, ensure the device has enough storage space.

Lack of storage can prevent updates. Freeing up space and retrying is a quick fix.

No worries with this I can assure you that this will be resolved by then, and so you can continue dashing.

TRy also recommend buying new phone Just a warning you will disconnect with me upon reconnecting to your wifi.

Thank you for patiently waiting, as per checking here in my end the availability in your area is currently low, which means the number of dashers is more than the number of orders that is why you're not getting orders. I firmly suggest that you look for another area that offers peak hours so that you will receive an order, you can see that on your location a “Hotspot”, it’s like a red thing on your location.

Hi Christian, so my advice would be to perform basic troubleshooting steps.

As you have already done the basic troubleshooting steps,

This is a known issue and the engineering team is working to fix this.

Thanks for that, and as you have already done the basic troubleshooting steps, Great! This is a known issue and the engineering team is working to fix this.

Once we have resolved the issue on our end, we will surely provide you with utmost service!

APP ISSUE Cant Schedule

What scheduling issue are you experiencing?

Try the following steps to resolve your issue:

Use the latest version of the app. Check your app version in the Google Play Store and download any pending updates.
Be on stable internet connection (either WiFi or data) and disconnect from any VPNs.
Turn off in-app navigation under Account Settings by selecting among the other navigation app options. If they're grayed out, download or update your navigation app of choice from the Google Play Store.
Refresh your Dasher app by force closing/reopening, logging in/out, uninstalling/reinstalling, and turning your device on/off.

If you can't add dashes or the 'Dash Now' button is missing, you may need to schedule your Dash. In the Dasher app, go to the Schedule tab, select a day, choose a start point and times, then save.

Also, app outages can cause errors like trouble logging in or starting a Dash. If these issues persist, it may be related to an app outage.

Scheduling issue:  

*Dx schedules are being deleted, or scheduled times are being changed

Since there is currently no schedule found in our system, they need to try to reschedule. A scheduled shift will be canceled if the Dasher is late to check in by 30 minutes. Also, don't forget that the dashing reset will be every Sunday at 3 PM.

And double-check your profile and make sure that there are no schedules during those times. After that, you're good to go and keep dashing.

Since it should reflect here in our system, but apparently none have shown, the way to resolve this is to try and reschedule and it will surely be reflected within a few while. If by then please contact us again as soon as possible.

HALF PAY -- Pay Issue -- Reimbursement -- Pay Manage -- Explain Thanks for allowing me time, since this has happened today, the system will generate and process it within 24 hours. Surely you will get the pay since it is also reflected in our system.

You will surely get the payment and continue dashing! As per checking in our system the said transaction has already been cancelled and worry not as you will definitely get the offer. It already has been processed and is now being generated in our system, but I do apologise for the delay so I hope you please wait and if by then contact us again.

Tier Matters Dasher Issue RATE // TIER Account Issue - Dx -- Dasher Rewards Program, Ratings, Other Benefits -- Account Management - DX -- Explained Customer/Acceptance/Completion Rate

I deeply understand your concern regarding your Platinum Status. Unfortunately, as Dasher Support representatives, we do not have control over when your Tier will return to Platinum. The only way to achieve this is to continue completing orders within the 30-day period, and the Tier will automatically reset. Your account will then determine if you are eligible for Platinum, Silver, or Gold. Don't worry; you have a really good record, so you can still continue dashing, maintain, and improve.

Welcome! Thanks for waiting, upon checking the Sigma. The Dasher is just on the Gold Tier and they might dashed before on a submarket where the Rewards Program is not available/live.

Sorry for the delay i was looking for a macro but since we do not have one

You can send a 2 ARMO macro with the following information to the Dx: "When you qualify for Platinum level, you will unlock perks like priority access to Dash Now, VIP Support— and additional rewards like top priority for high-paying orders, priority on large orders, and advance scheduling. Unlike the existing Top Dasher program which looks at criteria qualification at 11:59 pm on the last day of this month, the new Dasher Rewards program pilot works on a rolling qualification window. This means that your new eligible rewards will be unlocked automatically and will remain active as long as your ratings stay within the requirements for your level." For more information please refer to: https://help.doordash.com/dashers/s/article/Dasher-Rewards-Program-Pilot?language=en_US#:~:text=When%20you%20qualify[…]%20and%20advance%20scheduling" On that link Dx will see more information about the program, we cannot promise any type of upgrade, under their app Dx will see if they are eligible or have the right requirements to be gold or platinum if dx states that he already achieved all those he can send us a screenshot with all the information and we can start from there.

Thank you so much for waiting. I have reviewed your rating and can confirm that it is eligible for platinum status. I apologize that you are still seeing gold in your status; this might just be an app or system glitch. I suggest that you wait for 24 hours for the system to update your status back to platinum, as sometimes the system takes longer to recognize your ratings or to update your status to platinum. Rest assured this will be documented for our team to investigate.

Dispute -- No Dash History -- Start -- Start -- Pre-- Mid

Thanks for allowing me time. Upon checking, I have confirmed that there were no particular orders during this period. But please don't worry, as our beloved dashers will do everything we can for you. For now, what you can do is file a dispute, and we'll surely accommodate you.

Not Getting Orders -- Start -- Start -- Acc Manage -- Explain Rate 2 GMDO

I’m sorry to hear that. I completely understand your concern, let me go ahead and sort this for you. Please allow me 1–2 minutes to check it here.

Upon checking on my end, I can confirm that your account is fine, so there is nothing to worry about. However, the error message you are receiving indicates that the area you are currently in does not have an available slot to dash. Even though the map shows that it is busy, it does not 'guarantee' that you can dash directly, even without a scheduled time plotted. The hotspot zone indicates that there are customers ordering in that specific area. And by that, there are also a lot of dasher taking orders. You can travel to a different dashing location and you dash there at your scheduled time. And I assure you this isn’t being caused by an app glitch. An email has also been sent to help you out.

We assure you that our Team is currently working on this day to day. We really hope everyone can dash as we ensure fairness to all dashers. Please contact us back after the 24 hour period, and I can assure you this will be resolved. By then, this will be resolved. I firmly suggest you look for another location, this way you can have more chances. If the same thing persists, I really need your patience for this since this is happening to other dashers in your area as well. You just need to wait since the system will just randomly or automatically assign an order to you anytime. I assure you this isn’t being caused by an app glitch.

An email has also been sent to help you out.

I firmly suggest you look for another area that offers peak hours so that you will receive an order, you can see that on your location a “Hotspot”, it’s like a red thing on your location.

If the same thing persists, I really need your patience for this since this is happening to other dashers in your area as well. You just need to wait since the system will just randomly or automatically assign an order to you anytime.

And I assure you this isn’t being caused by an app glitch. By then, this will be resolved.

I really apologize, but people do not make assignments; the system does. Writing to support, an agent will not be able to assign them more offers.

I am really sorry, since this is beyond our control.

The system does this to ensure fairness to all our Dashers.

This is all that we can really advise, since the area has (moderate) order availability.

You can try switching your dash location too.

I really hope you get more dashes for the future. Please continue doing your best and surely you will earn and progress.

You can try waiting for at least a 24 hour period, if it still persists please do contact us as soon as possible.

I believe that is not possible for me, you can try basic troubleshooting steps to help the app connect fast. Just make sure too that you have a stable connection. For now since the availability is moderate, for future references we will be upscaling this for recommendations. This is not caused by an app glitch I assure you that. I also sent an email for instructions and further implications. Thus, this affects or improves your performance such as managing your Dasher Rewards, Ratings and Dasher Getting Dashes.

Yes, for now since the availability is moderate, for future references we will be upscaling this for recommendations. This is not caused by an app glitch I assure you that. I also sent an email for instructions and further implications. Thus, this affects or improves your performance such as managing your Dasher Rewards, Ratings and Dasher Getting Dashes.

Since I have resolved your concern, and so thank you for contacting DoorDash! If you have any questions or need further assistance with your DoorDash account, feel free to reach out anytime. I have sent an email with this concern. Safety Dashing! Thank you for contacting DoorDash, and have a great day!

Since I provided you resolutions to your concern, and so thank you for contacting DoorDash! If you have any questions or need further assistance with your DoorDash account, feel free to reach out anytime.

Hot Spots indicate areas where orders have been recently placed but do not take into account the number of dashers nearby.

I have sent an email with this concern. Safety Dashing! Thank you for contacting DoorDash, and have a great day!

For now since the availability is (moderate) in our system, for future references we will be upscaling this for recommendations.

I firmly suggest that you look for another area that offers peak hours so that you will receive an order, you can see that on your location a “Hotspot”, it’s like a red thing on your location.

Please check up on this from time to time.

In simple terms, more consumers in the area equals more dash orders thus implicating getting more orders.

Best advice is to change the dashing location.

This could also mean that there are lots of dashers around, which could possibly imply that it's really busy while the system auto generates. I firmly suggest that you look for another area that offers peak hours so that you will receive an order, you can see that on your location a “Hotspot”, it’s like a red thing on your location.

But as for this we really care for all our dear dashers, and we will put this up in our system for recommendations and future implications.

Even then, as advice from our specialized team, this is all the information we can give. We truly apologise and we hope to meet your expectations.

NEW NOT GETTING

Can you please confirm if you've already tried the troubleshooting steps below? Check internet connection Log out and log in again Force close and relaunch the app Uninstall and reinstall the Doordash dasher app Restart the device. Thanks for confirming. I appreciate you sharing this with us, it's important. I will now go ahead and check the status in your area.

Thank you for patiently waiting, as per checking here in my end the availability in your area is currently low, which means the number of dashers is more than the number of orders that is why you're not getting orders. I firmly suggest to you much better to look for another area that offers peak hour so that you will receive an order, you can see that on your location a “Hotspot”, it’s like a red thing on your location.

If same thing persists, I really need your patience for this since this is happening to other dashers in your area as well. You just need to wait since the system will just be randomly or automatically assign an order to you anytime.

Very Low Order Availability Thank you for waiting. Upon checking, your current area has very low order availability, with fewer than one order per Dasher. This means you may experience long wait times. You might consider taking a break or ending your dash for now and returning when more orders are available. Alternatively, relocating to a different Starting point with fewer dashers could improve your chances of receiving an order.

Low Order Availability Thank you for waiting. Upon checking, your current area has low order availability, with fewer than one order per Dasher. This means you may experience long wait times. You might consider taking a break or ending your dash for now and returning when more orders are available. Alternatively, relocating to a different Starting point with fewer dashers could improve your chances of receiving an order.

Moderate Order Availability Thank you for waiting. Upon checking, your current area has moderate order availability, with fewer than one order per Dasher. This means you may experience long wait times. You might consider taking a break or ending your dash for now and returning when more orders are available. Alternatively, relocating to a different Starting point with fewer dashers could improve your chances of receiving an order.

Thank you again for your patience, It really means a lot. After checking, it looks like the area you're currently in has moderate order availability, with a similar number of Dashers online. Things are a bit slow right now, but the system will assign you an order as soon as one becomes available.

I understand your frustration. The low order availability in your area is the main reason for the wait. There isn't anything on our end to manually increase the orders coming to you, as the systems assign them as they become available.

However, there are a few things you can do to try and increase your chances of receiving orders: Check the app map for hotspots. Look for red zones or flame icons, as these are areas with higher order volume. Relocating to one of these areas could help. Dash during peak times. The busiest times are typically lunch (11 AM- 2 PM) and dinner (5PM-9PM), especially on weekends. Maintain a good acceptance and completion rate. While not a guarantee, having a higher ratings can sometimes prioritize you for new orders. refresh the app. Sometimes logging out and back in can help sync your location and status with the system. Please be informed as well that unassigning orders can affect in your prioritization in receiving orders. As because if you have low Acceptance Rate the system will choose other dashers to assign the orders to as you've unassigned from most of the orders that you have received.

CALIFORNIA

Please take note from our specialized team:

We are not able to guarantee that Dashers will receive offers when starting a shift, as this will depend on how busy it is in your current area. If you find that you are not receiving offers, we recommend that you try to start a dash during “busy” hours in your area (such as dinner times) and dash in hotspots to improve your chances of receiving more offers.

START ORDER -- Low Value Orders

what to say if a dasher wants to have more dashes but location area availability is low (link) https://www.google.com/search?q=what+to+say+if+a+dasher+wants+to+have+more+dashes+but+location+area+availability+is+low&sca_esv=4ae27a134d69e74d&ei=M-Faae_QLILF0PEP29WV6Ao&ved=0ahUKEwivtr627_KRAxWCIjQIHdtqBa0Q4dUDCBE&uact=5&oq=what+to+say+if+a+dasher+wants+to+have+more+dashes+but+location+area+availability+is+low&gs_lp=Egxnd3Mtd2l6LXNlcnAiV3doYXQgdG8gc2F5IGlmIGEgZGFzaGVyIHdhbnRzIHRvIGhhdmUgbW9yZSBkYXNoZXMgYnV0IGxvY2F0aW9uIGFyZWEgYXZhaWxhYmlsaXR5IGlzIGxvdzIFECEYoAEyBRAhGKABSPaOAVAAWNaNAXADeAGQAQSYAcUKoAGkeKoBEDEuMC4xLjUuMC4xNS40LjG4AQPIAQD4AQGYAhegAsNPwgIFEAAYgATCAggQABiABBiiBMICBRAhGJ8FwgIFEAAY7wXCAgcQIRigARgKmAMAkgcLNC4wLjEuNS42LjegB-V8sgcLMS4wLjEuNS42Lje4B7pPwgcGMS4xNS43yAcvgAgA&sclient=gws-wiz-serp&safe=active&ssui=on

UNABLE TO Deliver Start -- Start -- Acc -- Explain Lost Parcel

MARK AS Delivered -- Delivery-Related Issues -- Mark as Delivered -- Change Order Status -- Mark as Delivered

I see, thanks for contacting us back. Please allow me 2 minutes to handle this.

Can you please send a picture of the order where you left it at?

To clarify, first, can I ask for the name of the store, customer's name, date and time of order please.

Call Customer!!

I see, thanks for contacting us back. Please allow me a moment to contact the customer just to confirm on their end.

I will contact the customer just to confirm. Please stay for a moment, this won't take long.

I've confirmed with the customer that they have received the order.

I will mark it now in a minute.

Thanks for getting back to us. Sure! I will.

I see, thanks for contacting us back. Please allow me a quick moment to mark it.

Thanks for waiting. The order has been completed. Please refresh your app to see the update. We appreciate you for regularly updating the system with the order status. Also, just a heads-up: to avoid a negative rating, you can contact the customer via the app.

Unresponsive Cx

Seems like the customer was unresponsive, but nevertheless since you have already confirmed and updated order status, great job for that. I will mark it now.

Thanks for waiting. I've completed the order. Please refresh your app to see the update. Just a heads-up, to avoid negative rating you can contact the Customer via app.

Is everything good now?

Do you have other concerns?

And regarding the payment, it will reflect on about right now and so a maximum of 24 hours.

So to clarify it out, you need assistance with marking the order?

Alright, I understand how frustrating it is not being able to mark the order as picked up. I’m here to make sure this gets sorted quickly.

Please stay for a bit, this won't take long.

IF NEED SIGNATURE --

Since the order needs a signature from the customer, I just wanna confirm if you got it?

Let me check up everything here in our system so please stay for 2 minutes.

To confirm the order, I will contact the customer so please stay on for longer.

Alright based on the information and details you've given, I will mark the order as delivered.

Alright thanks for confirming. I will now complete the delivery to update in our system and I do apologise for this.

Please stay on for a bit.

I’ve gone ahead and marked the order as complete here on my end for you. Everything is all set for you now! I’m glad we were able to resolve this together, and you won’t need to worry about it again. Rest assured, we’re always here to support you anytime. Thank you for allowing me to assist you today.

Also for future references, you should communicate order status updates or delays with the Consumer to avoid a negative rating from them.

You also contact the Consumer via text through the app.

CANT FIND CX Customer Unavailable

Customer is unresponsive https://www.google.com/search?q=in+app+delivery+steps+doordash&oq=in+app+delivery+st[…]NzFqMGo3qAIGsAIB&sourceid=chrome&ie=UTF-8&safe=active&ssui=on Can't find Cx // Delivery-Related Issues -- Can't Find Customer + Customer Unavailable -- Live Order - DX -- Explained DoorDash Policy/Next Steps

Thanks for your time. I appreciate you reaching out. Since this is a contactless delivery, please follow the in-app delivery steps. If you just need a code, you’ll need to report the consumer as 'not available' using the self-help option. After that, the app will provide you with additional instructions on how to complete the delivery. You can contact the customer to avoid unnecessary impacts. You may leave the order at the door or in a safe nearby place.

I understand how frustrating it can be when your customer is unavailable for delivery. I completely respect your time, and we’ll work with you to find the best way to sort this out as soon as possible. You may leave the order in safe nearby place.

Could you please provide your exact current location? I need this information to reach out to the customer for verification. I will update you as soon as I have more information.

Thanks for that. Since this is a contactless delivery, what we need you to do is return the items to the merchant, as the order will be canceled. I truly appreciate your cooperation and the effort you've put into this delivery.

You will receive additional compensation for returning these items to the merchant. Once the return is complete, the payment will be added to your account. Thank you for your help with this.

Just return it, please. You may contact the merchant and inform the customer about this; nevertheless, you are good to go. Rest assured your ratings will not be affected negatively.

Link: https://www.google.com/search?q=in+app+delivery+steps+doordash&oq=in+app+delivery+steps+doordash&gs_lcrp=EgZjaHJvbWUyBggAEEUYOdIBCDgwNzFqMGo3qAIGsAIB&sourceid=chrome&ie=UTF-8&safe=active&ssui=on

IF Dasher is sent to wrong location address

If the DoorDash app sends you to the wrong location, you are entitled to be paid for the delivery, but the amount of additional compensation for driving to a different correct address can vary.

RETURN ELIGIBLE

Thanks for allowing me time, as the system applies, the answer would be yes to your question. You will get half pay on top of the total pay for your effort.

Since the store is still close, you can come back to them when they're open as I filed a return ticket for this.

No worries, and also you can inform the customer in regards with the order.

TRANSFER // Forward Thank you for clarifying this out for me kindly wait. For this particular concern, I’ll need to forward your case to our specialized team for a closer look and further assistance. Please stay on the chat while the forward process goes on, it won't take long.

For now, that's really the best we can offer. But, continue to dash and surely you will meet goals!

UNASSIGN Delivery-Related Issues -- Cancel + Unassign Order -- Live Order - DX -- Explained Order Assignment

Before anything else, since you have not picked up the order, we are unable to cancel this. We may have you to self unassign. Have you tried to use self help option, the ? icon, to unassign from this? Were you successful unassigning?

Nevertheless, I am here for you and I will process this.

We really appreciate your efforts but on the brighter side, you can always improve their completion rate by accepting and completing more deliveries. Do you wanna continue?

As they do more deliveries, the number of ‘worry-free unassigns’ can change over time to provide a fair experience for all Dashers.

You have now been unassigned and you'll get an email for future references on how to self-unassign. I hope you are safe and sorry for the unfortunate event.

I also tried calling Subway but they were unreachable so I'll head to the next step.

As per our system, we'll have to unassign you from the delivery.

I see, let me process it.

Thank you for reaching us regarding this. We appreciate your time and effort.

I have now unassigned you, you can continue to do the delivery.

Thank you for reaching us regarding this. We appreciate your time and effort.

Thanks also for allowing me time. I now have unassigned you from the delivery and ensured you will be paid.

I will now be unassigning you from the order but I'm afraid impact your overall ratings. Shall I proceed?

i will now be unassigning you from the order but I'm afraid impact your overall ratings. Shall I proceed?

But, worry less; you can cope with this if you continue to dash, accept orders, and complete them! I'm pretty sure you can do it. Just take note, to update the order status regularly.

I am sorry to inform you, Legend, but as the rules apply, we need the order status update, specifically that the order has been picked up, in order for us to proceed and allow you to receive the benefits.

Yes you have now been unassigned from the delivery. You can now accept orders.

Is everything good now?

I will go ahead and cancel the order for you. If you have any other questions, just head to the delivery in the app and tap “Help” to get in touch with support. The order has been canceled per the Consumer's request. You will get half payment also, thank you for the effort.

So to clarify, do you want to cancel or unassign from the order?

Yes, unassigning from a DoorDash order generally impacts a Dasher's Completion Rate, which can lead to account deactivation if it drops too low (e.g., below 90%). However, DoorDash has "worry-free unassign" options for specific issues (like long waits at restaurants) or when contacting support, which avoid penalties. Failing to use these options or unassigning for non-legitimate reasons can still trigger negative flags, even if the visible Completion Rate is fine.

Declining vs. Unassigning: Declining an order before accepting it doesn't affect your Completion Rate, but unassigning after does.

I have now unassigned you from the delivery.

I have now unassigned you, you can continue to do the delivery.

Have you tried using self help option?

Do wanna cancel or unassign?

UNABLE TO CANCEL

Since the order has not been picked up yet, another Dasher can complete the order. We are unable to cancel the order.

You can always improve their completion rate by accepting and completing more deliveries.

So this will unassign you from the order thus affecting your rate.

I'm really sorry that this is the only option.

Explain to the Dasher that they can unassign from the order and the completion rate will not be impacted.

Thanks for allowing me time, I have unassigned you now, do you have other concerns?

PUSH BACK

MARK AS Delivered

Alright, so I'll just have to call the customer to confirm if they received the order on their end and I'll mark the order as delivered.

GUARANTEED MINIMUM -- Dasher CANCEL Order not here -- Delivery-Related Issues -- Order Not Here -- Live Order - DX-- Manually

CAR BROKE DOWN

I just wanna confirm, if the order was picked up by another dasher or the customer?

The cancellation request has been accepted, and you will receive proportional pay. You can see the amount in the 'Earnings' section of the app.

Sorry for the wait, you can have the order for yourself or if you like, you can give it to some other friends or people.

As per Earn per Offer mode, you will receive proportional pay. You can check the “Earnings” tab in the Dasher app.

I've also sent you an email confirmation with an amount for the effort and time.

Sorry for the wait, you can have the order for yourself or if you like, you can give it to some other friends or people.

FOR PLATINUM

I understand you're expecting your Acceptance Rate to go up since you've been accepting all your recent offers. Just a quick reminder that Acceptance Rate is a rolling average based on your 100 most recent delivery offers. This means that each new offer you receive replaces the oldest one in your history. If the oldest offer was accepted, and the newest one is also accepted, your rate may stay the same. However, if the oldest offer was declined and the newest one is accepted, your rate will increase. It may take a few more accepted offers to see a noticeable change, especially if you had several declines earlier. Keep up the great work—your consistency will pay off!

Accepting orders and completing them surely increases your chances.

But as per our guidelines, all should be in correlation between your Completion, Acceptance and Customer Ratings all in all.

I hope we meet your expectations. I will do everything I can please stay on for a while.ate, Acceptance and etc.

Here is what I got.

To get DoorDash Platinum status, Dashers need high ratings: typically 4.7+ Customer Rating, 70%+ Acceptance Rate, 95%+ Completion Rate, and 100+ deliveries in the last 30 days, but these can vary by market, so checking the Dasher app's Ratings tab is crucial for exact requirements and tracking progress.

Metrics are constantly evaluated, meaning status can change quickly. Since i have checked everything here with your Account, you surely will get to Platinum status.

How the Update Process Works

Rolling Basis: Your eligibility for the Dasher Rewards program is assessed on a rolling basis, meaning your tier can change as your metrics fluctuate. Update Timeframe: Once your ratings qualify you for the Platinum level, the system processes this change, and your new eligible rewards will generally be unlocked within 24-48 hours.

App Verification: You can track your progress and confirm your current status by checking the Ratings tab in your Dasher app. This section will show your current level and the associated perks available in your area.

CALL // Calling

Hello, is this? Am I pronouncing your name right?

Thanks for picking up, im calling to confirm if your concern has been resolved -- Do you have other concerns? That's all I needed to hear Thank You // You're Welcome Safety Dashing, Bye ( Name ) , Bye.

FOR CONSUMER // Customer

That's a beautiful name! That's all I needed to hear. Thanks for confirming, enjoy. Bye!

Name wrong -- Account Update xx TAG -- Do you have access to your phone?

First for verification purposes.. We need to complete these verification details to proceed to the next steps.

We need to complete these verification details to proceed to the next steps.

verification details:

Email address: Phone number: Date of birth (DOB) (mm/dd/year): Last 4-digits of Driver’s License and issuing state (i.e. 1234 - Kansas): And lastly,

Banking Institution Name and the last 4-digits of your bank account number OR the last 4 digits of your DasherDirect card: Last Dash Date (mm/dd/year):

Thank you for clarifying this out for me kindly wait. For this particular concern, I’ll need to forward your case to our specialized team for a closer look and further assistance. Please stay on the chat while the forward process goes on, it won't take long.

Thanks for being patient. The update has been completed and so please wait for 24 hours for the changes to reflect.

CANT GET ACCESS / Dasher Inactive wants to Reactivate. Account Issue - Dx -- Can't Get Active + Can't Access - Dx -- Account Management - DX -- Explained Deactivation and How to Appeal

Do you have another phone with you or any form or device that can open Gmail or the Gmail app?

Please find and navigate to the Gmail app.

If you don't have an app you can try using a web browser such as Chrome and type gmail.com.

I've already sent the email. You can submit your appeal. One piece of advice I can give is that you can still submit the appeal even if you don’t know the reason for their deactivation by selecting "I am not sure" in the form.

Appeals can take up to 10 business days to be reviewed by our specialized team. These 10 days do not include weekends and holidays. Once the team has made a decision on the appeal, they will receive an email with more details.

And by then once you complete signing the form we sent through the email you can now continue dasher per usual.

What you can do is open your Gmail app, make sure it's the one associated with your Dasher Account. Then, open the email sent and submit the appeal through and you can select " I am not sure " as an option. By 10 business days I'll assure you your account will be reactivated. We deeply apologise for this type of event to happen. By then, please continue dashing and aim for the best!

ALREADY COMPLETED COMPLETE ORDER Delivery-Related Issues -- Cancel + Unassign Order -- Live Order - DX -- Explained Status of Order

Upon checking here the order with the customer Dan Farrell has already been marked as completed. In this situation since you stated that it was never picked up, just make sure that the order was in a safe nearby place.

ORDER LEAVE IN A SAFE PLACE I attempted to contact the customer regarding the delivery, but unfortunately, I was unable to reach them.

Thank you so much for your patience.

If you feel comfortable, please try to find a safe place to leave the order.

Take a clear photo showing where you placed it.
Send the photo to the customer through the app to notify them.
Once done, you can mark the order as complete.
If there's no safe place or you're uncomfortable leaving it, you may return the order to the restaurant and still mark it as complete. Rest assured, you will still be paid for this delivery even if the customer is unresponsive. Your time and effort are absolutely valued, and we appreciate your commitment.

CANT DASH APP ISSUE App Issue - Dx -- App Troubleshooting - Dx -- Troubleshoot - DX --Informed Dx about Known Issue with No Fix Yet [T1]

Thanks for allowing me time, here's everything that can help you with this concern:

Check Connection if it's stable.
Restart App: Force-close the DoorDash app and reopen it.
Restart Phone: Turn your device off for a few seconds, then turn it back on.
Check for Updates: Go to your App Store/Play Store and update the DoorDash app.

If It's Still Not Working

Reinstall App: Delete the app, restart your phone, then reinstall it from the store.
Wait & Retry: The issue might be high demand or a server problem; try again in a few minutes, especially during peak times.
Check Location: Make sure you're within a valid service area and location services are on.

We appreciate you reaching out to us regarding this. For this concern, could you please send me screenshots?

Thanks for that let me investigate this

I will now walk you through a few specific steps that may resolve this issue for you. It is very important that we follow these steps together right now; doing so is the most effective way to fix the problem and get you back to dashing as quickly as possible. Please let me know when you are ready to begin.

To resolve this, please open your Dasher app and follow these steps to reset your password:

Go to Account > Settings and select Log Out.
On the login screen, click "Forgot Password" to begin the reset process.

Please follow these steps carefully so we can get your account secured and back in order as soon as possible.

Please reinstall the Dasher app on your device. This ensures that the latest bug fixes from our technical team are properly updated in your version of the app. Please note that if you are not connected to Wi-Fi, downloading the app will use your mobile data and may affect your usage. I recommend performing this step as soon as possible to resolve the issue.

MARK THE Delivery as Complete IF NOT MARKED AS DELIVERED -- Order Not Here

As you have stated the customer received the order, so I'll just have to contact them and confirm please stay a bit more.

Hi, I'm still here and have asked the customer and they clarified things out and that they will just have to cancel the order.

The order has been cancelled as per request from the customer, I appreciate your patience and please do understand as per consumer request.

HEALTH INSURANCE ACCOUNT // Sign Up

STARTING POINT -- App Issue WFT

If you are in a new area that is near the most recent dashing location, you can immediately Dash Now or Schedule a Dash without making any changes on their Dasher app.

If, on the other hand, if you want to dash into a completely new area that’s not near the most recent dashing location, you need to update the dashing location right in the Dasher app.

Is ( IL: Ottawa ) your preferred dashing point?

I see, can you please tell me what the starting point is on your app?

When you launch the Dasher app is the " Dash Now " button showing?

You can change the starting point by following these steps:

a. Tap on the "Dash Now" button on the screen

b. Click "OK" on the change location banner once prompted

This may be an App issue in scheduling a Dash.

We do not guarantee that Dashers will always be able to Dash Now.

ALREADY MARK AS DELIVERED MARKED AS

Let me check up here for a moment.

Upon checking here since you have already completed the delivery.

My advice is to contact the customer regarding the situation.

Then, go ahead and contact the Merchant as well informing them that you have to deliver back as there an item missing.

But for future references, please do not mark it as delivered if you are about to face or facing issues.

No worries with this one. I truly appreciate you reaching us.

Yes, also just to avoid some negative impact, please communicate with the customer.

Since you are gonna go back please inform them when you have the order and that you will be returning.

PHONE NUMBER

Do you have access to the phone number and email registered in your Dasher app? To update your information through our self-help tools, you must have access to at least one of these (either your email or phone). Please confirm if you have access so we can proceed. Can you please state it, just for verification.

Great! Also are you requesting to update the Crimson phone number?

There are three ways you can update your contact information using our self-help options:

Dasher App
DoorDash App (iOS users only)
DoorDash Website
Which of these three options would you prefer to use to update your information?

To update your information, please follow these steps in the DoorDash consumer app:

Download the DoorDash consumer app.
Log in using your Dasher account credentials.
Tap the Account tab.
Tap Personal Information.

Once you complete the Two-Factor Authentication verification, you will be able to update your email and phone number. Please note that this verification process is mandatory and cannot be bypassed for any reason.

I am sending you an email now titled "How to Update Contact Information" with these steps for your reference. Please let me know if you are able to complete the update.

STARTING POINT

May I know the new starting point?

Thank you for confirming, please send the following verification details so we can move forward with updating your location.

Verification details: *Email address: *Phone number: *Date of birth (DOB) (MM/DD/Year): *Last 4 digits of Driver's License and issuing state (i.e. 1234- Kansas): *Banking Institution Name and the last 4- digits of your bank account number OR the last 4 digits of your DasherDirect card: *Last Dash Date (MM/DD/Year) *New Starting Point (i.e. NV: Sun Valley):

Thank you for your patience and cooperation.

VEHICLE

I'd be happy to help you with that.

Please confirm if you currently have a valid domestic drivers license issued by the US State

Thank you for confirming, please send the following verification details so we can move forward with updating your vehicle.

Vehicle Information: Make: Color: Year:

Model:

PAY ISSUE Fast Pay

Missing

The payment could have failed for multiple reasons.

When Fast Pay fails, the amount goes back to Unpaid Transactions and will be processed in the next payout.

our Fast Pay transaction might have failed for the following reasons:

The payment was denied by the bank.
There are issues with your card.
Your card has expired.

It will surely reflect right away tomorrow.

Upon checking here, everything is fine. Only that, the error occurred because it has not yet been a day after.

Yes you may come back tomorrow.

Please contact us if it still does not allow you.

DASH LINK -- Delivery Start Order xx

No BAR CODE Blocked from Pick up Dx

Alcohol Dasher Merchant wont allow DAsher ID Mx wont release Cannot Fulfill // Cant Fulfil

I understand this has caused a lot of inconvenience.

I will help you with all i could.

And I assure you that you will be rewarded.

Just hold back as I process.

I'll update time to time.

And so, we will proceed with cancelling the order.

I'll go ahead and do that now.

UPDATE BANK Update Account

Crimson

Can I clarify is this involves Crimson?

Thank you for that.

Let me investigate.

Alright thanks for allowing me time.

i'm gonna need you to follow me these steps.

naa sa WFT|

Cold Transfer to CRimson

Really sorry for the inconvenience caused. We understand you and I really appreciate your patience.

For this concern we need our specialized team to further assist you.

So I will call you and please answer. When you answer, I'll put you on hold and the next team will further assist you.

asdasdasdas

ALREADY HAVE CURRENT DASH

Thanks for the wait.

Thanks for contacting us regarding this, we really appreciate you. Your Dasher Account is in good condition, I see nothing wrong. Also checked up in the system, the delivery has been completed. The reason why the payment has not yet reflected is because you have a current on going dash. The payment will reflect once you completed the dash.

It takes up to an hour for the transaction.Worry not as after the current dash it will reflect on your account.

So finish the current dash and you will sure get paid.

Great! Thanks for reaching out to us regarding this. Upon checking your account, it is in good condition. The payment will be transacted right away after the current dash has finished.

Is everything good now?

You're welcome. Thank you for contacting DoorDash! If you have any questions or need further assistance with your DoorDash account, feel free to reach out anytime. Safety Dashing, have a great day!

INCENTIVE REFERRAL

RETURN

Alright! I will do everything I can; just stay on for a bit.

We really appreciate you reaching us in these weather conditions.

I'll contact the customer regarding this.

You have nothing to worry, just stay for a bit.

Thanks for allowing me time, as stated we'll just have to return the order back to the store. I will file a return ticket and you are good to go. And you will be paid for this.

ACCOUNT INACTIVE

Thanks for your patience! After checking your account, it looks like you haven’t passed the additional verification yet. To move forward, please request a review through the Dasher app or sign in at doordash.com/dasher/login and select “Request Review.” We know this can be disappointing, but we’re here to support you.

I understand how frustrating the wait can feel. Since the ‘Request Review’ option isn’t available on your account as it should automatically show in your app, it is required to wait 60-90 days before reapplying. I know this isn’t the outcome you were hoping for, but this process ensures all Dashers are reviewed fairly and consistently. In the meantime, I recommend preparing any supporting details that may strengthen your next application once the waiting period is over. Thank you for your patience and understanding.

I have also sent an email for this review.

This process may take up to 5 to 10 business days at max.

Yes, no worries we will get this done.

Please contact us for further assistance when you get the notice.

MILITARY

Thanks for allowing me time, the customer was unresponsive but since the delivery is a hand-it-to-me delivery, you can leave the order in a safe nearby place.

Take a photo of where you left it at. Then inform the customer and send the photo if you can.

Are you able to do it?

Just make sure the drop off is within the geofence.

Okay thanks for that.

I'll mark it for you. Thanks for confirming.

It has been successfully marked and you are good to go.

Sorry for taking your time, we understand your time is precious.

We also need to ensure the package is safe since it's military.

Is everything good now?

UNABLE TO DASH BUSY App issue

REFUND -- ITEM LEVEL Out of Stock

Thanks for allowing me time, kindly follow these.

To make the refund and record it kindly please send a shelf photo of potential good substitutions, which is the Diet Coke.
Substitute the item with what the Consumer requested.

If Consumer doesn’t respond after 3 minutes, mark the item as unavailable.

It's fine it has been record in our system, you'll just have to mark it on your end.

For standard restaurant orders:

Locate the item: On the pickup screen in the Dasher app, find the item you can't get.
Tap the three dots: Click the "..." next to the item name.
Select option: Choose "The item has been substituted" or "The item is unavailable".

I really appreciate you getting back to us regarding this. As we have recorded this in our system, you have nothing to worry about; just inform the customer that they will need to contact support for a refund. Rest assured, this will be resolved, dear dasher.

ACCOUNT UPDATE

Legal Name

Thanks for the time, to update your account information through our self-help tools, please confirm that you currently have access to the phone number or email address registered in your Dasher app. You must be able to access at least one of these contact methods to verify your identity and successfully save any changes to your profile.

Perfect! I just want to confirm a few things to proceed with the process.

Just to confirm, do you want to change your legal name right?

NO ACCOUNT PAY ISSUE 2 CPTS

Thanks for allowing me time, the reason for the error is that you need to set up a bank account to receive your earnings. Please follow these instructions:

Go to the Earnings tab in your Dasher app.
Tap on Set your payment method.
Select Weekly pay to bank.
Follow the rest of the on-screen instructions.

If you are interested in signing up for DoorDash Crimson, we would be happy to assist you with that process as well; simply select the DoorDash Crimson Sign-Up option within the app.

Great! Thanks for doing that, it will now be smoother for me navigate in our system.

For verification can you please provide the bank name and last 4 digits of the account.

I have confirmed that your payment has been processed on date [insert date] and you should see your earnings in your bank account within 2-3 business days. You can also check the status of your payments on the Dasher app, by clicking “Earnings” then tapping “Deposits and transfers". I will follow up with an email with more information.

RED CARD DECLINE

To clarify first, can I ask for the name of the store, customer's name, date and time of the order please.

Just to confirm before I head on the process navigation in our system, are the items correct for each order since this is a batched order.

I see that you currently have multiple active orders, and it looks like the Red Card was declined for one of them. To make sure we get this sorted out and get you back on the road, let's take a quick moment together to ensure we have the correct items separated for each order. Could you please confirm if you are currently trying to swipe for Order A or Order B? To make sure we are looking at the right one, would you mind reading off a few items from Order A for me? I want to ensure everything is perfect so your next swipe goes through smoothly!

Alright, so have you completed buying the good? If so, you may continue the delivery.

Thank you so much for double-checking those items with me! Now that we've confirmed everything is correct and you have the right items for this specific order, please go ahead and try swiping your Red Card again. I’ll stay right here with you to make sure it goes through successfully this time!

I completely understand how important it is to get this payment processed correctly! Please remember to always select the "Proceed to checkout" button when you are ready, but keep in mind that once you tap it, you won't be able to edit any items on the order anymore. If your Red Card happens to be a bit worn or damaged, try swiping it slowly through the card reader to help the machine recognize it. With those steps in mind, could you please try the transaction again and let me know if the payment went through successfully?

We are truly sorry for this as we are dealing with private information including actual transactions. We really need a lot of you patience and participation with process, sorry for the inconvenience.