OPENING SPIEL:
 
Hello, ! Thank you for contacting Harry and David. My name is Kirzten and I will be happy to assist you. Please give me a moment to review your chat with the virtual assistant.
 
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VERIFICATION PROCESS IF NEEDED:For verification purposes, could you please verify your full name and billing address?    		

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IF VERIFICATION PROCESS HAS BEEN MADE BY THE CHATBOT:
 
Thank you for the information that you provided,(CX_name). Let me access your order and check this for you. Please give me one moment.				

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