Offline Notepad View raw

Shared snapshot

...

unresponsive cx (middle of the chat)
are we still

1min unresponsive
1min closing 
1min end
end chat

resolve:
closing
1 unresponsive
end chat

CX is still typing for more than 1min.        I can see that you are typing, I will wait for your reply.
Thank you for reaching out to DoorDash and for being one of our valued DoorDash customers! Let me see what I can do to help you.






Do not fill DIR for the Wrong Order Received, PFQ, M&I 
No Longer Required to file DIR for Never Delivered unless we are going to use the pushback spiel provided by the WFT and requested by Cx.

** APPROVAL NOTES **
Contact type: Non VIP
Case Number:  
Issue: 
Dispatch Link: 
Amount: 
Compensation Type: Credit / Refund

*********************************************

** REQUEST TO APPLY CREDIT OR REFUND **
Contact type: Non VIP
Case Number:  
Issue: 
Dispatch Link: 
Amount: 
Compensation Type: Credit / Refund
Expected Resolution: Override | Cancellation Dispute | Redelivery

*********************************************

** ESCALATION REQUEST TO CDMX CONSUMER **
Contact type: Non VIP
Case Number:  
Issue: 
Eligibility for Compensation: 
Dispatch Link: 
Amount: 
Compensation Type: Credit / Refund
Expected Resolution: Please process compensation request

*********************************************

** DX Additional Pay**
Contact type: Non VIP
Case Number:  
Issue: 
Dispatch Link: