Complete Update 7/14/2026 - WC - Yes 7/14/2026 - WC - Yes - for established patients only 7/14/2026 - WC - Yes, case by case basis 7/14/2026 - WC - Yes, if referred by another doctor 7/14/2026 - WC - Yes, but with notes that the provider needs to review the case first if the injury is old 7/14/2026 - WC - Yes, if the case is within 90 days 7/14/2026 - WC - No 7/14/2026 - WC - No, since they are a pediatric clinic/ the provider is a pediatrician 7/14/2026 - WC - Unsure Partial Update 7/14/2026 - Verified the essential information, except for 7/14/2026 - Verified the essential information, except for WC. Respondent requested for a call back to verify the XXXXXX Correct group name would be AAAAA is now AAAA The correct group name is XXXXXX, part of XXXXXX Correct group name is XXXXX. Dr XXXXX is one of their providers Correct group name is XXXXXX: they are also called XXXXXX Group name on file is former name. Correct group name is XXXXX Per rep, the group name provided is XXXXX, which is also referred to as XXXXX. The respondent confirmed that these names refer to the same entity. As per respondent, they are doing business as both XXXXX and XXXXX Phone number has been updated from AAAAA to AAAA Address has been updated from 1111 to AAA Correct middle initial of Dr. XXXXX is XXXXX Providers XXXX and XXXX are just the same person/provider Rep unable to verify the middle initial of Dr. XXXXX (COVENTRY) Specialty has been updated from 1111 to AAA Group name has been updated to XXXXXX Group name has been updated from XXXXXX to XXXXXX Complete Update with different disposition 7/14/2026 - Dispositions are tagged accordingly Transferred to VM 7/14/2026 - Automatically routed to VM 7/14/2026 - Automatically routed to VM, however, it got disconnected 7/14/2026 - stayed on the line, appointments; routed to VM 7/14/2026 - option 1, appointments; spoke with XXXXX, call was transferred to VM 7/14/2026 - no option, spoke with XXXXX, call was transferred to VM 7/14/2026 - option 1, appointments; routed to VM 7/14/2026 - As per IVR, mailbox is full 7/14/2026 - option 1, appointments; as per IVR, mailbox is full 7/14/2026 - As per IVR, user's mailbox can't accept any more messages 7/14/2026 - As per IVR, mailbox number should be entered 7/14/2026 - As per IVR, voice mailbox was not set up yet 7/14/2026 - Voicemail not set up 7/14/2026 - As per IVR, mailbox is currently unavailable 7/14/2026 - Spoke with someone but call was transferred then routed to busy tone Busy 8/17/2026 - Busy line 7/14/2026 - Option was selected but call was routed to busy tone 7/14/2026 - Option was selected but call was routed to busy tone No answer 7/14/2026 - Line kept on ringing 7/14/2026 - option 1, appointments; line kept on ringing until 3 minutes 7/14/2026 - Phone rang for 1 minute then busy tone 7/14/2026 - Phone rang for 2 minutes then busy tone 7/14/2026 - Phone rang for 1 minute then line got disconnected 7/14/2026 - Office is closed 7/14/2026 - Office is closed; reached an answering service line 7/14/2026 - Office is closed; reached after hours/outside normal hours 7/14/2026 - Line got disconnected while on queue 7/14/2026 - option 1, appointments; line got disconnected 7/14/2026 - Speak with rep, she transfer me to other line however line got disconnected while on queue 7/14/2026 - Answered by avaya but no response 7/14/2026 - No options to spoke with rep 7/14/2026 - As per IVR, the person you're trying to reach is not available 7/14/2026 - As per IVR, it's not necessary to dial 1 or 0 in calling this number 7/14/2026 - As per IVR, no one is available to take your call 7/14/2026 - As per IVR, the number you have reached is currently unassigned or restricted from receiving incoming calls. 7/14/2026 - As per IVR, area code is not valid 7/14/2026 - Temporarily disconnected 7/14/2026 - As per IVR, no one is available to take the call 7/14/2026 - Per IVR, the number you have dialed is not answering 7/14/2026 - Someone answered the phone but there was no response on the other line 7/14/2026 - As per IVR, your call could not be connected 7/14/2026 - As per IVR, the line is temporarily busy, please try again later On Hold 7/14/2026 - Long hold; was on the line for 3 minutes 7/14/2026 - Long hold; was on the line for 1 minute 7/14/2026 - Spoke with XXXXX, long hold for 3 minutes 7/14/2026 - Spoke with XXXXX, long hold for 1 minute Early Hang Up 7/14/2026 - Respondent hung up Name unrecognized 7/14/2026 - Provider was not recognized 7/14/2026 - Providers were not recognized Moved 7/14/2026 - Provider has moved to NEWLOCATION WC: Group name: Phone number: 7/14/2026 - Group has moved to NEWLOCATION WC: Group name: Phone number: (COVENTRY) 7/14/2026 - Provider has moved. WC - XXXXX No longer at this practice 7/14/2026 - Provider left the practice 7/14/2026 - Providers left the practice Not at this location 7/14/2026 - Provider not working at the location 7/14/2026 - Providers not working at the location Provided Number 7/14/2026 - Called the number on file and I spoke with XXXXX, and she provided different phone number XXXXXXXX, and I called the number that she provided, and I 7/14/2026 - As per IVR, phone number has changed to XXXXX. Called the phone number and Retired 7/14/2026 - Provider has retired 7/14/2026 - Providers have retired Address unrecognized 7/14/2026 - Address was not recognized Deceased 7/14/2026 - Provider passed away Closed 7/14/2026 - Location has permanently closed 7/14/2026 - Practice has permanently closed 7/14/2026 - XXXXX has been acquired by XXXXX 7/14/2026 - XXXXX is now XXXXX No Ring Telco Error 7/14/2026 - No ring, no alternate phone number, tried 3x Telco Error 7/14/2026 - Not in service, no alternate phone number, tried 3x 7/14/2026 - No longer in service, no alternate phone number, tried 3x 7/14/2026 - Reached a number that has been disconnected or is no longer in service, no alternate phone number, tried 3x 7/14/2026 - Call cannot be completed as dialed, no alternate phone number, tried 3x 7/14/2026 - As per IVR, due to telephone company facility trouble, you're call cannot be completed at this time, no alternate phone number, tried 3x 7/14/2026 - Number is unassigned/ unallocated, tried 3x 7/14/2026 - Reached a non-working number, tried 3x 7/14/2026 - Phone number has not been recognized, tried 3x 7/14/2026 - Reached an inactive number, tried 3x 7/14/2026 - As per IVR, your call did not go through, tried 3x 7/14/2026 - As per IVR, no routes found, tried 3x 7/14/2026 - Reached an unused number, tried 3x 7/14/2026 - Phone number is not in used, tried 3x 7/14/2026 - As per IVR, the number requested cannot be dialed, tried 3x 7/14/2026 - Number you have dialed has been changed, disconnected or no longer in service, no alternate phone number, tried 3x 7/14/2026 - As per IVR, phone number has been changed, no alternate phone number provided, tried 3x 7/14/2026 - As per IVR, call disconnected because the number is associated with robo calling, tried 3x 7/14/2026 - Number is unavailable in your calling area, tried 3x 7/14/2026 - As per IVR, you have reached a test, tried 3x 7/14/2026 - Reached a phone number that is not currently set up to receive calls, tried 3x 7/14/2026 - The wireless customer you are calling is not available, tried 3x 7/14/2026 - Unable to process the call, tried 3x 7/14/2026 - Call cannot be transferred, tried 3x 7/14/2026 - As per IVR, the subscriber you have dialed is not in service, tried 3x 7/14/2026 - As per IVR, the number you reached is no longer to serve you at your inquiry, tried 3x 7/14/2026 - As per IVR, the person you are calling is not accepting calls at this time; tried 3x 7/14/2026 - As per IVR, the service you're attempting to use has been restricted or unavailable, tried 3x 7/14/2026 - As per IVR, your call cannot be completed at this time, tried 3x 7/14/2026 - As per IVR, the number you are calling is currently suspended, tried 3x 7/14/2026 - As per IVR, the number you are calling is temporarily unavailable 7/14/2026 - Line got disconnected after dial, tried 3x 7/14/2026 - As per IVR, the caller ID has been faked by a scammer, trying to hide their actual telephone number, tried 3x Telco Error with Phone No2 7/14/2026 - Called phone number on file but no longer in service, tried 3x. Tried calling alternate phone number XXXXXX but XXXXXX 7/14/2026 - Called phone number on file but no longer in service, tried 3x. IVR provided an alternative phone number XXXXXXXX, tried calling phone number and 7/14/2026 - Called phone number on file but no ring, tried 3x. Tried calling alternate phone number XXXXXX but XXXXXX Email 7/14/2026 - Spoke with XXXXX, provided an email for the validation Email: No need to attention (COVENTRY) Email should attention to XXXXX Callback Generic 7/14/2026 - Respondent requested for a call back Callback Specific 7/14/2026 - Respondent requested for a call back later Refused 7/14/2026 - Respondent refused 7/14/2026 - Respondent unable to verify information 7/14/2026 - Respondent is not allowed to give out information 7/14/2026 - Number has been reported as spam 7/14/2026 - Does not accept calls from unidentified/private number 7/14/2026 - Does not accept calls from numbers with caller ID blocked Fax Requested 7/14/2026 - Spoke with XXXXX, fax requested; XXXXXXX No need to attention Fax should be attention to XXXXX Do not call 7/14/2026 - Respondent advised to remove the number from the directory Modem/Fax 7/14/2026 - Routed to a fax number/modem, no alternate phone number, tried 3x 7/14/2026 - Called phone number on file but routed to a fax number/modem, tried 3x. Tried calling alternate phone number XXXXXX but XXXXXX Wrong Number Other 7/14/2026 - I was advised that I reached a wrong number 7/14/2026 - As per IVR, you have reached the test number Wrong Number Medical 7/14/2026 - Reached different department 7/14/2026 - Reached different facility/clinic 7/14/2026 - Reached different location Wrong Number NonMedical 7/14/2026 - Reached non-medical facility Website 7/14/2026 - Called phone number on file and spoke with XXXXX. She provided a website for providers information: WEBSITE WC - Disposition/Outreach Outcome: Callback Generic - 1st second attempt - Generic Callback Specific - 1st second attempt On Hold for More Than 3 Minutes - 1st second attempt Partial Update - 1st second attempt Busy - 1st second attempt No Answer - 1st second attempt for Liberty Mutual only Email Sent Complete Update Early Hang Up Refused Transferred to Voicemail Fax Requested Do Not Call Modem/Fax No Ring Telco Error (Operator Intercept) Wrong Number Other Wrong Number Medical Wrong Number Nonmedical Different Number Provided Finalize No Dial Tone Connection Broken