*If customer is still unsure*

While 24 months is the standard now, we always aim to provide value throughout. Plus, you can check in with us during your contract to see if better deals are available before the term ends. Happy to proceed?
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"I saw 18-month deals online for new customers.’’

Yes, some limited-time offers for new customers are still on 18-month terms, but they come with different conditions. As an existing customer, your plan is tailored for ongoing value, with better upgrade options and support. How would you like to proceed?
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*If customer feels it's unfair*

I understand that loyalty should count, but the offer I have provided includes a similar amount of discounts and is valid for 24 months. Sounds good?
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I don’t want to sign up for something that goes up in price every year.

That’s a valid concern. The annual RPI increase applies to all major providers now, but Virgin Media makes up for it with locked-in promotional prices and access to the latest services. And here’s the good part, you can recontract during your term if better offers come up, which can help manage the impact. Sounds fair?
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*If customer is still hesitant*

Think of it as flexibility within the commitment, you’re not stuck. If a better offer becomes available, we’ll work with you to upgrade or recontract in the future. All good with that?
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"24 months is too long — I don’t want to be tied in for that long."

Totally understandable, two years can feel like a big commitment. The benefit, though, is that you get long-term pricing protection and access to better value bundles over time. Plus, you’re not locked in without options, you can recontract partway through if better offers become available. Happy to proceed?
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*If they remain hesitant*

Think of it as stability with flexibility. We’ll always work with you if things change down the line. Sounds good?
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"What if my situation changes — like moving house or financial issues?"

That’s a fair concern. If your circumstances change, Virgin Media does have processes in place to support customers, whether it’s moving home or adjusting services. And again, you're not locked out of reviewing your deal during the contract. We’re here to help make it work for you, all good with that?
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