type here

OFFLINE NOTEPAD: TYPE HERE

previous extension: 306504 then: 583466 teams.microsoft.com outlook.office.com/mail/notes AVAYA ID: 803711 marjorie.enriquez66@t-mobile.com

marjorie.enriquez2424@gmail.com https://my.harver.com/app/landing/62ec1f88b7eb0d0013ada31d/login

marjorie.g.enriquez@ttec.com Tmovative194123 Tmovative1941234 Tmovative19412345

As per seeing here, you are eligible to set up a payment arrangement.

As for the restoration fees, I am actually processing the request now to remove the restoration fees. For the meantime, for us to fully restore and secure your services, all you have to do is to set up the arrangement. I will get back to you after 48 hours to update you about the approval of the request. Will that work with you?

And I would love to know if there's anything else aside from this?

And may I please know if there's anything else aside from this?

May I please know if there's anything else that we can help you out with, specifically on your bill, account or services?

Kindly do let me know if you have any clarification on this. Thanks

Thanks for giving additional information, Tammy.

Thanks for patiently waiting! As per careful review, both of them are 30-month installments. You are receiving a $33.34 credit monthly for the line 9262 while for the line 1612 you are receiving a $17.17 credit due to the promotions you took advantage last 2021. We really have that 30-month installment program, just like your two devices.

Balance installments:

line 9262: $76.56 line 1612: $51.40

Thanks for patiently waiting! As I've checked here, what really happened was your last payment was on 02/02/2024, then 5 days ago the previous rep said we are unable to edit at this time about your payment arrangement, that was why you have a past due balance then your new generated bill came out. May I know if this is clear so far?

Thanks for patiently waiting! As per careful review, since your account is more than a month and your service got interrupted due to nonpayment on the account. I tried many times to set up a payment arrangement in our end, it's just that the system won't let me. It requires that you need to make your past due from $371.43 into $0 for you to be eligible to set up a new payment arrangement to have further extension.

I tried many times to set up a payment arrangement in our end, it's just that the system won't let me. It requires that you need to make your past due from $371.43 into $0 for you to be eligible to set up a new payment arrangement to have further extension.

You have other option, to set payment arrangement for next week date, we can just pay the minimum payment of $110.54 using your bank account or cash when you visit our store.

May I know how you would like to proceed?

However,

We highly suggest for you to settle the payment as soon possible. Thanks for your kind understanding, Leauna.

May I know your thoughts about this please?

Thanks for patiently waiting! As per careful review

May I please know which one is supposed not to be here?

As much as I would love to give you the exact date for it, we really don't have access to know/see it. We highly suggest to settle at least the minimum payment as soon as possible to keep the service active and it will also allow you to create a payment arrangement once the minimum payment is no longer on the account.

POWERFUL WORDS AFTER CX SAY THANK YOU

After a customer has expressed their gratitude, it's important to respond in a way that maintains the positive rapport you've built. Here are some powerful words you can use:

1. You're very welcome! I'm here to ensure you have the best experience possible.
2. I'm glad I could assist you. If you have any other questions or need further help, don't hesitate to ask.
3. It's my pleasure to assist you. Your satisfaction is our priority.
4. I'm happy to hear that you're satisfied with the service. We're always here to help.

***Remember, the goal is to make the customer feel valued and appreciated. **

RECAPPPP ----

It seems that you are now quite engaged into something more important, and I totally understand that you have a lot of things to prioritize.

Just for a recap you contacted us today regarding

And if ever needed to manage your account, you can check this page anytime for how-tos and easy access: https://www.t-mobile.com/support/account

Should this be all, I want to thank you again for always choosing us! We appreciate you for being a part of our T-Mobile family. I hope you have a great day ahead of you and take care always!

-------------------Thank you for allowing me to assist you. Best regards to your loved ones from your T-Mobile Family! Have a great time and take care!

-------------------Thank you for allowing me to assist you. Best regards to your loved ones from your T-Mobile Family! Have a great time and take care!

-------------------Thank you for allowing me to assist you. Best regards to your loved ones from your T-Mobile Family! Have a great time and stay hydrated!

It seems that you are now quite engaged into something more important, and I totally understand that you have a lot of things to prioritize.

Just for a recap you contacted us today regarding

And if ever needed to manage your account, you can check this page anytime for how-tos and easy access: https://www.t-mobile.com/support/account

Awesome! So happy we were able to help. Have a great rest of your day!

Thanks for patiently waiting,

Thanks for being honest with me,

Hi there. I just want to let you know that I am still here with you. Please bear with me as I am still checking about this for you. Thank you so much.

Thank you for letting us know about your concern today, Amirah. It seems that you need help with restoring your service. As per checking, your account got suspended due to nonpayment, since it detected that there's no payment made, the system automatically disconnect your service.

And for checking as well, you have 30+ days past due balance on the account amounting to $563.78 and a minimum payment of $325.93. For you to be able to set up a payment arrangement to restore your service and secure it, the system is requiring you to at least settle the minimum payment (even with 30+ days past due). May I please know when you would be able to settle it?

Thanks for confirming. The tablet devices are indeed free, however, for it to be free, you need to add a line for it. You are just being charged for $15 for each tablet line with the promotions.

Without the promotions you are going to be charged for $65 for the tablet line and $11.50 for the tablet device.

Kindly do let me know if you have any questions. Thank you

We appreciate that confirmation. I can guarantee that your data and text are unlimited, while call is $0.25/minute. Rest assured that you can use your data using those apps. If you need more data, don't hesitate to reach back to us anytime. Sounds like a plan?

We do apologize for this, Karina. As per checking your account, your account got suspended due to nonpayment for your arrangement. The suspension is system generated and we cannot determine when the exact suspension happens.

Just for formality or to follow the process, I hope it is fine asking but do you have any amount that you can settle today at least the minimum payment of $90.88 to lower down the bill?

Also, I just want to be transparent with that every 31+ days past due balance on the account, the system requires the customer to pay at least the minimum payment so that the account can be restored by setting up a payment arrangement afterwards.

And seeing here, your account is 31+ days past due now, so it has a minimum payment of $90.88 that we need to settle first for you to be able to restore your service. Would you be able to pay today the $60 then I will cover the remaining minimum payment?

Thanks for patiently waiting, Tica. As per careful review, the one we made today, which is restoring your service with covered restoration fees, meaning you are not being charged for restoring your service today.

However, when the previous representative restores your service last April 15th as a one-time courtesy, the previous representative only restored your service and the restoration fees, please do be advised that once the account is suspended (it is system generated and we cannot determine when the exact suspension happens) and got restored, there's a valid charge for restoration fees ( suspension is always subject for restoration fee of $20/line + taxes , capped at 3 lines)

Please do let me know if you have any questions about this one or if you need further assistance, please don't hesitate. Thank you

Thank you for your cooperation here, Alexis. The best recommendation we could make is to leave the arrangement as is.

Please be advised that we can only make changes to the set-up arrangement within 24 hours of creation, especially since there is a past due balance on the account, deleting the payment plan might put your account to automatic suspension and we do not want that to happen.

Yet the good thing is that you can definitely set up a new arrangement once this is removed automatically by the system, and to make sure that you set up a new one as soon as possible, you can also check your account after your arrangement date.

Once removed by the system, you can definitely set up a new one to secure the account moving forward. Sounds like a plan?

Thanks for letting us know your concern for today, and we appreciate you for catching up with your bill, Paul. If I got it correctly, you need more time to settle your bill, correct?

Thank you for your cooperation. As per careful review, your account is on 31+ days past due amounting to $253.62 and then since it is 31+ days past due, automatically there's gonna be a minimum payment that needs to be settled first, right now you have a minimum payment amount of $91.08.

Please be advised that we can only make changes to the set-up arrangement within 24 hours of creation, especially since there is a past due balance on the account, deleting the payment plan might put your account to automatic suspension and we do not want that to happen.

On top of payment arrangement, the system gives further extension for our customers to settle the bill. The best recommendation we could make is to leave the arrangement as is. We highly suggest to settle at least the minimum payment as soon as you can so that once the active arrangement automatically removed by the system, you have an option to set up a new payment arrangement, it will also restore your service.

Clear so far? If you have any other questions or need further help, please don't hesitate to ask.

Thanks for patiently waiting. The payment arrangement amounts are fixed and cannot be edited once it is set up. Every account with 31+ days past due balance is subject for minimum payment that needs to be settle first, for the system to allow you to set up a new arrangement once the active one (payment arrangement) falls off.

If the active one falls off and you cannot settle the minimum payment of $91.08, the system will not allow you to have an option to set a new payment arrangement.

Once you settle that minimum payment, it will be deducted directly to your account total balance.

Please do let us know if you have further questions about this one. I'd be more than willing to assist you further

We appreciate you for patiently waiting, Royal. As much as I would love to, I double checked here that we are unable to get your request. On the other hand, you can just contact your bank institution about the payment history that you made for your bill.

Kindly do let me know if you have any clarification on this. Thanks

Thank you so much for patiently waiting. Here's the payment you made within this year:

Month of January 01/02/2024 -$139.54 01/24/2024 -$427.47

Month of February 02/22/2024 -$186.70

Month of March 03/05/2024 -$186.70

Month of April 04/04/2024 -$295.32 04/14/2024 $295.32 (Payment Backout)

Thanks for patiently waiting. We do understand that you need an extension to pay your bill. No worries, you are eligible to set up a payment arrangement on the account, however, it will automatically remove your AutoPay. Are you good with this?

Thank you for that additional information, Jason. I just double checked it here that we don't have a service when our customers are in cruise or airplane. We highly suggest if the cruise ship have Wi-Fi, you can just connect to it to prevent extra charges on the account.

Kindly do let me know if you have any clarification on this. Thanks

You're welcome, Maria.

Thanks for patiently waiting and for being honest with me. I just want to be honest with you as well. Just to set your expectation, all accounts that are less than 30 days past due are still eligible for setting up an arrangement.

Once the account is 31+ days past due, it is at risk and the system is requiring a minimum payment to be settled for you to be able to set up an arrangement again.

As I coordinate this with my higher support, restoring your account will only last for few days and not until Tuesday.

I just want you to know as well that your account is on 31+ days past due and you have a minimum payment amount of $425.92. Once at least that amount is settled, that's the time you can set up a payment arrangement on the account, but we cannot guarantee when the possible interruption kicks in due to nonpayment for it today.

To set your expectation, since this will only be for few days, you will definitely get interrupted again and will incur another restoration fee that will add up to your current balance and we want to prevent your bill on getting high.

The only thing that will fully secure your service is by setting a payment arrangement. I understand that we cannot make the $425.92 today. Since we are unable to restore your account, to extend my help, I am more than willing to give you $30 credit as a one-time courtesy to help you lower down your bill. Once it is applied, you will only have $395.92 minimum payment to be settled.

Are we good with this?

As I coordinate this with my higher support, restoring your account will only last for few days and not until

We totally understand where you are coming from, Javier. We cannot determine the exact date, but what I can guarantee you that it will be

Thanks for patiently waiting, Tara. Here's the comparison between Magenta Max First Responder and T-Mobile 4 for $100 plan:

Magenta Max First Responder Talk & Text: Unlimited High-Speed Data: Unlimited data on our 5G & 4G LTE network. 5G access with compatible device & coverage area. Premium Data: Unlimited Premium Data (won't be prioritized lower because of data usage) Mobile Hotspot: 40GB of high-speed mobile hotspot data included. Unlimited mobile hotspot data at max 3G speeds after 40GB

While T-Mobile 4 for $100 plan: Talk & Text: Unlimited High-Speed Data: Unlimited data on our 5G & 4G LTE network. 5G access with compatible device & coverage area. Premium Data:During congestion, you may notice slower speeds than Magenta customers. If you use more than 50GB in a month, you will notice further reduced speeds, as all on-on-network data used counts towards data prioritization. Mobile Hotspot: Unlimited mobile hotspot data at max 3G speeds.

Thanks for patiently waiting. As per checking here, your account is suspended due to nonpayment. The system needs you to settle at least the past due balance, which is the $101.10. I really love to help you have a working service again. By any chance, would you be able to settle the $80 today while we are chatting then I will cover $21.10?

Thanks for patiently waiting, Joanne. As per checking here, your account got suspended due to failed payment arrangement.

Additionally, if you are also looking for iPad promo, we have here Apple: $230 off iPad with New 5GB+ Line

• Receive the promo value of $230 (approximately $9.59/mo) in 24 monthly Recurring Device Credits (RDC)

For your reference:

• You'll receive the promo value as 24 monthly credits. These credits may begin within your 1-2 bill cycles after purchase. If you don't see a credit on your first bill, don't worry. You'll see a double credit on your second bill.
• Your promotional credits will be paid out for the full term of the installment with no means to speed up their payout. Additionally, if you cancel service prior to the full 24 months, any remaining promotional credits may stop

Would you like to know more?

Thanks for patiently waiting

Actually, Chandra, we cannot guarantee that making a payment on May 10th will keep your account active as the suspension is system generated and we are unable to determine when the exact date it will occur. What we can guarantee you that as long as you have your active arrangement on the account, your service is secure and if in any case that it get interrupted, you can reach back to us anytime.

We just highly suggest settling at least the $149.74 as soon as possible to secure your service.

I just want to be more honest with you as well. Just to set your expectation, all accounts that are less than 30 days past due are still eligible for setting up an arrangement.

Once the account is 31+ days past due, it is at risk and the system is requiring a minimum payment to be settled for you to be able to set up an arrangement again.

I just want you to know as well that your account is on 31+ days past due and you have a minimum payment amount of $103.84. Once at least that amount is settled, and once the active arrangement is removed automatically by the system, that's the time you can set up a payment arrangement on the account

Actually, Steven the new activation line (your temporary line)

Thanks for patiently waiting, Marlon. Your current plan cost is $105/monthly (Go5G Next)

It includes: • Talk & Text: Unlimited • High-Speed Data: Unlimited data on our 5G & 4G LTE network. 5G access with compatible device & coverage area. • Premium Data: Unlimited Premium Data (won't be deprioritized because of data usage) • Mobile Hotspot: 50GB of high-speed mobile hotspot data included. Unlimited mobile hotspot data at max 3G speeds after 50GB. • Netflix on Us • Hulu with Ads on Us • Apple TV+ On Us

Your current plan cost is $135/monthly (Magenta Military || 6 voice lines)

Cheaper plans below:

1. We have here: $80/monthly, Go5G plan

• Talk & Text: Unlimited • High-Speed Data: Unlimited data on our 5G & 4G LTE network. 5G access with compatible device & coverage area. • Premium Data: 100GB Premium Data (won't be prioritized until after 100GB data usage) • Mobile Hotspot: 15GB of high-speed mobile hotspot data included. Unlimited mobile hotspot data at max 3G speeds after 15GB. • Netflix on Us (Requires 2+ lines) • Apple TV+ On Us for 6 months

1. Magenta MAX plan, cost: $90/monthly

It includes: • Talk & Text: Unlimited • High-Speed Data: Unlimited data on our 5G & 4G LTE network. 5G access with compatible device & coverage area. • Premium Data: Unlimited Premium Data (won't be deprioritized because of data usage) • Mobile Hotspot: 40GB of high-speed mobile hotspot data included. Unlimited mobile hotspot data at max 3G speeds after 40GB. • Netflix on Us • Apple TV+ On Us for 6 months

1. Essentials plan, cost: $65/monthly (1 line) Essentials plan, cost: $120/monthly (3 lines) It includes: • Talk & Text: Unlimited • High-Speed Data: Unlimited data on our 5G & 4G LTE network. 5G access with compatible device & coverage area. • Premium Data: During congestion, you may notice slower speeds than ONE plan/Magenta/Go5G customers. If you use more than 50GB in a month, you will notice further reduced speeds, as all on-network data used counts towards data prioritization. • Mobile Hotspot: Unlimited mobile hotspot data at max 3G speeds.

May I please know which one do you prefer?

Thanks for confirming. And it saddens us to know that you are considering switching to other carrier.

As per checking that you still have 3 payments left for the Samsung fold. Once your account balance is paid off, that's the time that you can switch. Clear so far? If you have any questions, please don't hesitate to ask

For us to be on the same page as well, for your reference, you can follow these helpful steps:

1. Log in to Account Hub.
2. Go to Billing. If you have multiple accounts, select the desired account.
3. On the Statements tab, select the magenta download icon for the statement you would like to download. The Download a Statement (PDF file) window appears.
4. Choose a statement type (Summary or Detailed) and select Download. • Bill summary requests can take up to 2 hours to download. • Detailed bill requests can take up to 12 hours to download.

Thanks for patiently waiting, Laurie. As per careful review, since last year October 2023, you have been getting a valid charge for restoration fees and late payment fees on the account. They filed up until this current bill that's why you have a high bill monthly.

Please do let me know if you have any questions or if I missed something, don't hesitate to ask

Thanks for patiently waiting, Erik. Normally, your bill is around $620-$630/monthly. Plan: $185.68 + past due $312.92 = $624.20.

When the damaged device process happened, your bill increased (past due balance) for 3 months due to it.

For 1/25/2024-2/24/2024 bill: Past due balance: $1169.92 Plan: $185.68 Total: $1524.91

2/25/2024-3/24/2024 bill: Past due balance: $1257.44 Plan: $185.68 Total: $1692.57

While for bill period: 3/25/2024-4/24/2024 it got lowered due to the adjustment from the Assurant applied on your account.

Supposed you had a $1382.57 past due but due to the adjustment applied which is the -$798.08, your total bill is only $887.88

Past due balance original for this period: $1382.57 Plan: $185.68 Less: $798.08

Total: $887.88

Please do let me know if you have any questions or if I missed something, don't hesitate to ask

Thanks for patiently waiting, Kiante. As per review, we noticed that you still have your current arrangement on the account.

On top of payment arrangement, the system gives further extension for our customers to settle the bill. I understand that having services is important. The best recommendation we could make is to leave the arrangement as is.

Since it is tagged as rejected, it is still considered as active, and it is securing your account. You can just make a manual payment tomorrow. May we confirm, you are going to pay for your 1st arrangement amount which is $37.36, correct?

Thanks for waiting, our Watch Ultra 2 is $799.99 you will receive $250 off (discount divided into 24mos.)

Thanks for patiently waiting, Deiby. The total due today is $236.61

It contains: $175.99 - downpayment for the device $10 - device connection charge $50.62 - taxes

Total: $236.61

And how much each moth after today? Deiby yoana Echavarria | 02:56am Let me give the details for your monthly:

$250 off / 24months = $10.42/monthly credit So, the device is $26/monthly

$26 - $10.42 = $15.58 + 15 for the watch line

Total monthly once the 24 monthly promo credits is applied on the account: $30.58

I hope I explain them clearly to ease your confusion, Deiby. Please do let me know if you have further questions. Thank you

We appreciate you for letting us know your concern, Adrian. Let me just pull up your account to see further details. Would that be fine?

Thanks for patiently waiting, Adrian. We appreciate your payment as well last 05/06 for $170. As per checking here, your account got suspended due to failed payment arrangement. I just want to be more honest with you as well. Just to set your expectation, all accounts that are less than 30 days past due are still eligible for setting up an arrangement.

Once the account is 31+ days past due, it is at risk and the system is requiring a minimum payment to be settled for you to be able to set up an arrangement again.

I just want you to know as well that your account is on 31+ days past due of $370.08 and you have a minimum payment amount of $42.20. Once at least that amount is settled, that's the time you can set up a payment arrangement on the account, but we cannot guarantee when the possible interruption kicks in due to nonpayment for it today.

Clear so far? If you have any other questions or need further help, don't hesitate to ask.

Thank you for your kind understanding. Your feelings are valid. And I tried restoring your service, however, the system won't let me due to the minimum payment amount $236.50 that needs to be settled first. Once it is settled, the system will give you an option to set up a new payment arrangement and once it is set, it will also make your service active.

By any chance, would you be able to settle at least the minimum payment of $236.50 today?

Thanks for being honest with us, Stephanie. I just want to be honest with you as well.

What we highly suggest is settle at least the minimum payment as soon as you can. Please let me know if you have any questions or clarifications. Thank you

Thank you for patiently waiting, Tan. As per checking here, your account is suspended due to failed payment arrangement. Since the account is on 31+ days past due now, the system automatically suspends the account ad automatically it has a minimum payment needs to be settled for the system to give us an option to set a new payment arrangement on the account, once set, it will also make your service active.

The only thing that will fully secure your service is by setting a payment arrangement. I understand that we cannot make the $81.36 today but by any chance can you work at least $60 and we will check what we can do with the remaining balance?

Okay. I will get one in midnight and one in pink

Kaleb.ryan1@gmail.com

Kaleb ryan 14090 English parrot rd Brooksville Florida 34614

Normally, the unlock is eligible if the device is paid off. But since you are Military, we can request this, just to confirm is this about military purposes?

Thank you so much for all of your efforts, Allison. To extend my help, I can make your

Thanks for patiently waiting. You are referring to our AutoPay discount up to 8 lines, is that correct?

Thank you for patiently waiting. We absolutely understand needing some additional time to pay. As per checking here, you have an active arrangement on the account, it is considered active even with the tagged rejected. On top of payment arrangement, the system gives an extension to settle the bill. The best recommendation we could make is to leave the arrangement as is

Just for documentation purposes, could you tell us when you would be able to settle the past due balance of $237.65 on your account, please?

We totally understand where you are coming from, Pat, and we highly appreciate you for being loyal with us for 20+ years. It's just that, we are unable to check it in our end and we want this to be resolve right away for you, we recommend contacting our Customer Care at 1-800-937-8997 since they have the resources to fully check your request for today.

We hope for your utmost understanding about this one.

We appreciate you for letting us know about this concern, Kodrecka.

We do appreciate you for making an advanced payment for your 1st arrangement. Please do be advised that once it is set up, we can no longer reset/edit it unless we paid the whole past due balance on the account. Don't make payment(s) early or with an alternate method if your payment arrangement is set up with a Future Dated Payment. This may cause your payment not to be recognized by the system as fulfilling your arrangement, and they may cause duplicate payments, overpayments, added fees, and possible suspension of service

Thank you for waiting.

We totally understand your situation and I tried restoring your service, however, it won't let me. The system really needs us to make a payment for minimum amount of $332.18 once it is $0, the system will allow us to give an option to set a payment arrangement to have further dates and to make the service active as well.

We totally understand where you are coming from, and we appreciate you for being honest with us. I also tried restoring your service, however, the system won't allow me. It needs your account to have a $0 minimum payment. Then it will also give us an option to set up a new payment arrangement to have further dates and make the service active as well.

As per careful review as well.

Thank you for your kind patience, Myasia. I'm afraid that we've exhausted our resources and looked for more possible options to help you. And as much as we wanted to restore your services, we are not able to do so due to the restrictions of the account based on the policy such as past due balances.

The system really wants us to settle at least the whole minimum payment of $96.66 instead of paying the whole past due balance of $237.82

As soon as the minimum amount is settled, we can guarantee you that the system will give us option how to make your service up and running starting today.

Or we have other option, since we want you to have a working service while waiting to have the money to settle the bill, we can use Prepaid service, and you can avail the prepaid plan as low as $15.00

May I kindly ask your thoughts on this?

Thank you for your kind patience, Myasia. I'm afraid that we've exhausted our resources and looked for more possible options to help you. And as much as we wanted to restore your services, we are not able to do so due to the restrictions of the account based on the policy such as past due balances. We just don't want you to be caught up with high bill

However, I assured you that you will still receive calls, text and 911 calls even if the lines are suspended.

Thank you for waiting. I was able to check that your two-installments tagged as rejected but they are still considered as active. On top of payment arrangement, the system gives an extension to settle the bill. The best recommendation we could make is to leave the arrangement as is

You have an option to reset the whole arrangement by making a payment of $151.24 for your whole past due balance. Would you be able to settle it today, Crystal?

Thank you for patiently waiting. Since we weren't able to settle the whole 1st installment amount, your account might be at risk for system generated suspension and as much as I would love to know exactly when this gonna happen, we don't access for this. For now, your account is safe as long as your payment arrangement is still active on the account.

To prevent an interruption in service and additional fees being charged to the account, we would need to settle the past due balance of $151.24 as soon as possible to secure the service.

In cases, that we weren't able to process the payment, keep checking the account via T-Mobile app or website to see if you will be allowed to set up a new arrangement. Clear so far? Please do let me know if you have any questions or clarifications

We appreciate your kind understanding about this matter, Ed. And I'm afraid that there's no new code for claiming this rebate based on Amazon. However, I will fulfill my credit offer for you. To extend my help, I will inform you after I did apply the credit and how much the remaining that you should expect until we applied the total of $300 on the account.

We totally understand the eagerness to get this resolved. No worries, as soon as the available Tech Expert is ready to take the call, rest assured that they can execute advanced troubleshooting with your accessing account concern.

Thank you for confirming. Since you did change it just now, automatically on your bill statement next bill cycle (after this current bill), it will reflect your new billing address moving forward.

Clear so far? Let us know if you have any clarifications or questions.

Good question. Normally your bill is always generated here in our system every 15th of the month. Since your close date is every 14th, you will receive it around 18th of the month

I tried removing your payment arrangement, however, the system won't let me. It needs to have $0 past due balance. The other option you have is if you can make your account $0 past due balance (by paying $115.46) today, the system will allow us to reset your arrangement into a new one with further dates.

Kindly do let me know if you have any clarification on this. Thanks

Got it! And the color please?

We have Black Titanium, Natural Titanium, White Titanium, and Blue Titanium

May I know which one do you prefer?

So, the watch device original cost is $329.99 then you took advantage the watch promotion at our local store, the promotion at that time was Apple Watch ID240094: Apple: $200.99 Off Watch with New Watch Line on Plus. Normally, you'll receive the offer value as 24 monthly credits. These credits may begin within your 1-2 bill cycles after purchase. If you don't see a credit on your first bill, don't worry. You'll see a double credit on your second bill

You will turn in your device when you pick-up your replacement. Once surrendered, the device cannot be returned to you for any reason. Before you turn in your device, remove or back up your personal data, we are unable to return the device to you after the exchange. We are not responsible for lost content. You are responsible for removing all accounts and disabling anti-theft/find my phone features prior to return. Once this order has been placed, it cannot be modified or canceled for any reason. Do you have any questions about these terms before I submit the exchange?

I appreciate you for being patience here, Robert. As per careful review, the estimated ship date is 04/10/2024 - 04/15/2024 any day within that timeframe the UPS will pick it up then that's the time the shipping method that you paid to receive it as soon as possible. Since you did pay for the shipping fee, we will cover it for you, the $14.99 today.

About due date question (which is assigned based on the close date that was assigned when the account is created). Your account is suspended due to the system detected that you haven't make a payment yet on the account.

If the customer is new, the system requires our customer to make a payment for their full past due balance. Once they pay the past due balance (for you it is $205.42 past due amount), that's the time that the account can be restored, once they set up a payment arrangement on the account.

Clear so far? Please don't hesitate if you have any questions/need clarifications

For your future reference, you can do a rate plan change into Go5G plan for 2 lines it cost $140. It will save you $20, since you are paying for 2 lines for $160 for your current plan. You won't lose the promotion as well.

Thanks for patiently waiting and for letting me review your account, Carlos.

As per review, we noticed that you still have your current arrangement on the account. It keeps your account active.

Thanks for patiently waiting, Robert. If you are planning to add more data hotspot:

Since you have 50GB on your rate plan, the add-ons will just give you additional data

• Go5G PlusUp w/ 60GB hotspot: $25 (you will get additional 10GB)
• Go5G PlusUp w/ 100GB hotspot: $50 (you will get additional 50GB)

You can only add one option above

We totally understand where you are coming from, Kaleea. We're so sorry to hear that.

If we are in need of service but unable to pay minimum past due balance, you can still consider activating a temporary phone number with our prepaid service.

We have affordable plans like the T-Mobile connect plan which starts at $15 and includes unlimited domestic text, calls and a high-speed data allowance. https://prepaid.t-mobile.com/connect

Thanks for patiently waiting, Chris. As per careful review, you are right, your bill should be around $200, however, since you haven't verified on time the first responder, your rate plan switched back to normal Magenta plan, that's the reason why you got an increase bill.

On the brighter side, since I am seeing here that your plan is now Magenta 1st Responder, rest assured that moving forward your bill will be back to normal.

Kindly do let me know if you have any clarification on this. Thanks

Thanks for patiently waiting. As per checking, you have 3 active lines on the account. 1 for iPhone 13, 1 for your watch and 1 for your iPad. Then you have a one watch line that is recently suspended, moving forward, you will be just charged for this for only $10

Thanks for patiently waiting, Maximo. Here's the promotions we have:

1. Apple: $830 off with New Voice Line and Trade

• Get up to $830 off the iPhone 15 series (via one-time trade-in credit and Recurring Device Credits) when you purchase on Equipment Installment Plan, trade-in a qualifying phone, and activate a new voice line on an eligible plan

1. Apple: iPhone 14 On Us with New Voice Line and Trade

• Get up to $730 off an Apple iPhone 14 series, iPhone 13, or iPhone 13 mini (via one time trade-in credit and Recurring Device Credits) when you purchase it on Equipment Installment Plan, trade-in a qualifying phone, and activate a new voice line on an eligible rate plan

1. Apple: 50% off with New Voice Line

• Get 50% off an Apple iPhone 13, iPhone 13 mini, or iPhone SE 3rd Gen (up to $315 via Recurring Device Credits) when you purchase on Equipment Installment Plan and activate a new voice line on an eligible plan

Thanks for patiently waiting. Normally, when the account has 2 lines they will be charged for $140 with AutoPay.

But when you add a 3rd line up to 8th line, it will be just additional of $30/line, then for 9th-12th lines, you will be charged for $40/line

Clear so far? Kindly do let me know if you have any clarification on this. Thank you

Thanks for waiting. We totally understand needing some time to pay. As per reviewing your account you have 31+ days past due and when the account is not less than 30 days past due, automatically the system will require a minimum payment to settle at least to restore a service.

If you don't mind me asking, may I please know when you would be able to settle at least the minimum payment?

Thanks for being honest with us. I tried as well restoring your service without a payment many times however, there's something popping up and it is the minimum payment of $87.09 that needs to be settled first before we can make the new payment arrangement to have further dates and the account to be active again.

Thanks for patiently waiting, Bailda. I tried checking the information you just gave to us, however, there's no result or information regarding this.

This seems like a case from apple itself. This unfortunately is not something that we have available on our resources. We encourage you to reach out Apple store since this is their scope and as much as I would to give you the details, we don't have it here. It is advisable to consult legal resources or the official Apple website for the most current and accurate information.

Thanks for your cooperation, Bailda. Upon checking the line ending 8475, there's no iPhone 7 showing here, iPhone XS, iPhone X, and two iPhone 13 only, then there's iPhone 6 as well.

While for the line ending 2358: 2 - iPhone 6S 4 - iPhone XS 1 - iPhone X 1 - iPhone 13 1 - iPhone 15

(358469526969071) (355237865190341) Is it the iPhone 13 Green 128GB (line 8610) and iPhone 13 Midnight 128GB (line 4587)?

Thanks for confirming. For the iPhone 13 Green 128GB, there's still

Thanks for staying connected with us, Jessica. Yes, our home internet line is available however, as per running your address to our website, our Unlimited T-Mobile 5G Home Internet is not available at your address just yet. But we may have options that work for you! We can add you to our waitlist so that once the Unlimited Home Internet 5G is available in your area, you will be notified as soon as available. May I please know your

• email address
• preferred contact number

Thanks for patiently waiting. You did pay $377.61 on May 8th and what happened on this date, the payment was returned to your bank.

Then you paid your whole payment arrangement amounting to $119.70 which you paid today. That's why your total balance is $257.91.

If you have any questions, please do let me know

On the brighter side, we have our Internet Lite plan that you might take advantage of:

Here are the available plans and their costs:

• 100GB Internet Lite plan - $60 w/ AutoPay ($65 Regular) • 150GB Internet Lite plan - $85 w/ AutoPay ($90 Regular) • 200GB Internet Lite plan - $110 with AutoPay ($115 Regular) • 300GB Internet Lite plan - $160 with AutoPay ($165 Regular)

May I know your thoughts about this please?

We do apologize for the information that Oliver gave you. The $140 they were talking about was your previous arrangement that was set up last 04/23/2024

Your total balance right now is $267.91

Hi, Jessica. I just want to confirm if have you signed up on the waitlist from the link that we gave you on the chat earlier?

Have you tried restarting your device?

If you are encountering SOS, you can try this helpful steps:

Settings app > General > scroll to and select Transfer or Reset iPhone > select Reset > Reset Network Settings > select Reset Network Settings again to confirm.

Thanks for waiting. 2nd gen 40mm ($299.99) colors are:

Silver Aluminum Storm Blue Sport Band M/L Silver Aluminum Storm Blue Sport Band S/M Starlight Aluminum Starlight S/M Starlight Aluminum Starlight Sport Loop Midnight Aluminum Midnight Sport Loop Midnight Aluminum Midnight M/L Silver Aluminum Winter Blue Sport Loop Midnight Aluminum Midnight S/M Starlight Aluminum Starlight M/L

May I know which one you prefer please?

We totally understand where you are coming from, Tiffany. We're just following our policy and the best option you have is visit our local store, they won't ask one-time PIN, all you have to do is verify yourself by presenting your ID

For documentation purposes, may I please know the reason behind this request?

Thank you for sharing your reason with us. There's a $5 fee of mailing your bill but since you are a new customer, thank you so much for choosing us! We will cover the fee for you.

May I know your shipping address please?

In order for me to check the roaming services for you, could you please fill out the security form?

Thanks for waiting. As per checking here, from previous bill, you were receiving our first responder discount and right now your rate plan switched to normal Magenta plan because you've submitted your verification after the renewal date. Please do be advised that this are valid charges.

On the brighter side, since I am seeing here that you are First responder verified, I will make an adjustment on your discount at the end of your billing cycle. How does that sound to you?

Thank you for that question, Christopher.

$137.52 for iPhone 13 Pro Max to the line 7143 $137.52 to the line 2905 Total: $275.04

For your next question, $243.77 - $91.68 = $152.09 your future monthly bill once you paid off the iPhones.

Thanks for patiently waiting. As per checking here, you have 3 voice lines for $120 and 1 wearable line $15

Then you have 1 insurance plan for $18 and $16 for Netflix no ads (discounted price)

Total: $171.25 (taxes included)

May I please know if the bill breakdown I gave is incorrect?

$16.67/monthly credit

iPhone 14 - Today (EIP) $30.42 Monthly (×24mos.)

For iPhone 14 $30-$16.67= estimated $13.33/monthly

While for iPhone 15 $34.59 Monthly (×24mos.)

$34.59-$16.67=$17.92/estimated monthly charges

&&& I was told

Thank you for that information, Amanda. I was able to see that the account was requested to be extended. However, the arrangement has fallen off before the request to be approved on which caused the interruption. No worries, the great thing is that, once we set up the arrangement, the account will be fully secure from any interruption and what's better is that your service will be reconnected immediately.

May I know if you want to proceed on setting up the payment arrangement?

Regarding the fees, I understand your concern about this and to help you out, I can cover 50% of the restoration fees amounting to $20 today. May I know if you would like to proceed with the $20 today and after we can set up the payment arrangement?

We totally understand where you are coming from, Domingo. To be more honest with you, we cannot determine the possible interruption on the account, it is system generated as well.

The brighter side is you can definitely set up an arrangement today. To extend my help, I will make an adjustment on your account for $20

Hi there, Saroj. I am still here with you. Almost done checking. I highly appreciate your patience

Thank you for patiently waiting. As per checking here, you always receive an adjustment due to your device promotion credits from two devices after your bill is generated. Your two devices (iPhone 15 Pro to the line 8180 and iPhone 13 to the line 7011) are now paid off! Congratulations! They are yours now. And please do be advised that this is the last time you will receive the promotion credits for them and moving forward your bill will be adjusted.

Here's what I am going to do, I will monitor your account until tomorrow and if I see that you haven't receive the last promotion credit on your account, we will file an escalation for you.

Thanks for confirming. If yes, you may contact their customer service team at 1-800-925-6278 (1-800-WALMART)

This livebetter wifi is using the T-Mobile network and I'm afraid that this is not a public wifi that you can connect with.

May I kindly know if you have any questions or clarifications?

We appreciate you for letting us know your concern.

We appreciate you for sharing us your reason.

Thanks for patiently waiting.

Thank you for sending the screenshot, Amearrah. I can definitely help you setting up your payment arrangement and there's a $10 support fee when we process it in our end. May I please know if you want to proceed?

We appreciate you for letting us know your concern, Amanda. I've

Thank you for sending the PIN! Please do be advised that customer mails trade-in devices within 14 days of receiving new device (or when it's shipped). This option cannot be used if the trade-in device is damaged and needs a new insurance claim.

May I know if you have any clarification about this one?

Estimated ship date: 05/19/2024 to 05/22/2024

We appreciate you for letting us know your concern, Sarah. And thanks for providing those details.

To answer your question, if your line had a promotional credit within 24months, it should stay that way, meaning, within 24mos of promotion period, the line needs to stay active. Once it is cancelled, you will lose the promotion credit and you will be charged for original cost.

May I

Thank you for waiting. As per checking here, you are definitely right. The 1st arrangement is being processed, unable to edit at this time.

Just to verify, is the payment method have sufficient funds?

I appreciate you for confirming that, Heather. You have nothing to worry about, I can guarantee you that the being processed payment arrangement on your account is safe. Within 24 hours, it will be tagged from extracted to settled.

If you are planning to make a manual payment, that will work as well. If in any case you get charged twice, no worries, we can file a refund for it.

Sounds better?

I should be the one saying thank you for staying connected. Cody.

Thanks for patiently waiting. As per checking here, you updated recently your AutoPay, meaning the system tried to collect from your previous card on file but since you recently updated it, and the system haven't collected any, that's the reason why you got suspended. On the brighter side, we can restore your service here.

May I kindly know if you have any questions?

Thank you. May I please know what were you trying to do when the issue occurred?

Yes, that's correct. You will receive a new replacement for your 6x Pro.

Upon checking here, this is the nearest T-Mobile store for you. It is just 2.22 miles away, the address: N Maysville Ave & W Berkley St 75 N Maysville Ave South Zanesville, OH 43701 740-450-3800

Then open hours: Wednesday: 9am - 7pm Thursday: 9am - 7pm Friday: 9am - 7pm Saturday: 9am - 7pm Sunday: 11am - 6pm Monday: 9am - 7pm Tuesday: 9am - 7pm

Could you confirm if this is the nearest store for you?

We appreciate you for letting us know the reason. We just want you to be aware that we can definitely convert your line into watch line. May I ask if you know someone who would love to take over the line? It would be such as a waste and there would be another fee for reactivating and /or opening a new line.

In order for me to be able to restore a line, could you fill out this form below please:

R: sent temp check then cx replied below:

I’m not entirely sure Will my service be shut off within the next 10 days? Ben Larson | 10:22pm If it won’t, my concern has been addressed

Good question, Kristie. Your service will remain active as long as there's a payment arrangement in your account. Then once your payment arrangement is automatically removed by the system, you can create a new one in order to extend your payment and secure your service. Sounds like a plan?

tricky:

That's a good point. Your service will remain active as there's a payment arrangement and payment on your account. Then once your payment arrangement is automatically removed by the system, you can create a new one in order to extend your payment and secure your service.

248-574-3389

Thanks for confirming and patiently waiting! Good news! As per careful review, your company is eligible for our work perks discount and you are one step away to be eligible as well, all you have to do is do a rate plan change into the eligible one.

Right now, you have Magenta MAX plan, you must be on or transition to a Go5G Plus plan or Go5G Next plan. Once we change your rate plan into Go5G Plus plan or Go5G Next plan, I can guarantee you that you will be able to take advantage of our discount!

Would you like to do a rate plan change today, Adriane?

You are paying for 2 voices line: $140 w/ AutoPay / $150 Regular

If you switch to Go5G Plus plan for 2 lines: $150 w/ AutoPay / $160 Regular

While if you switch to Go5G Next for 2 lines: $170 w/ AutoPay / $180 Regular

Thank you for patiently waiting, Krista. Upon careful review, you have two (2) orders. The order that you need to refuse is the first order, the S146232622 order number, and once the device that you will refuse has been return to us completely, that's the time that you will receive the refund.

The order number S146233884 that you will receive today, that's the one that you need to keep.

Kindly do let me know if you have any clarification on this. Thanks

We totally understand where you are coming from, Jaime. Yeah, due to the back out payment, your account got at risk. We highly suggest contacting your bank institution about this matter for further investigation.

Once our system didn't collect any payment on the payment method, automatically the payment arrangement will be tagged as failed and after a few days, it will fall off then there's a possibility the service will be interrupted.

We apologize if this caused you inconvenience.

We do appreciate you here

I should be the one saying thank you for your kindest understanding about this matter. We just wanted to make sure that we also set proper expectations to prevent this from happening again and not be caught up with extra charges in the future.

May I kindly know if is there anything else that I can extend a help for you?

Oh, thank you for that additional information, Richard. Just to set your proper expectation, once the order has been placed, we can no longer modified the details about the order unless there's an option for cancel order, if the cancel order is still possible to take advantage, that's the time we can cancel it, then we will re-process the order.

Let me just go ahead and check if the cancel order option is still available, would that be okay?

$80 estimated trade-in value/fair market value for iPhone 11 for four lines

$200/24mos = $8.33 monthly credits within 24 months

$200 - $80 = $120/24 = $5

Thanks for patiely waiting! We have the promotion that you can take advantage of: "$200 off with Trade"

Get up to $200 off the Apple iPhone 15 series, 14 series, or SE (3rd Gen) (via Fair Market Value + Recurring Device Credits) when you purchase it on EIP and trade in a qualifying phone on an eligible plan

This promo is marketed as "$200 off iPhone 15 with trade."

iPhone 15 Full Retail Price: $829.99 Equipment Installment Plan (EIP) Monthly Price: $34.58 Downpayment: $0.00 EIP Term Length: 24 Device Connection Charge: $35 Storage: 128GB

The due today/upfront is: $111.77 Device: $76.77 + tax Device Connection Charge: $35 (one time charge)

$80 estimated trade-in value iPhone 11 You will receive $80 one time credit within 1-2 bill cycle

And then $200 - $80 = $120

$829.99 - $120 = $709.99/24mos

Total you need to pay within 24 months = $29.58

We totally understand and respect it, Aishya. I tried many times to get the cost details with taxes included for you, however, it really won't let me get pass because of the restriction, which is the past due balance on the account.

No worries! Once that you can settle the past due amount, for your future reference, you can follow these helpful steps on how to upgrade a device via My T-Mobile:

1. Log in and select Shop.
2. Select "Upgrade a current device."
3. Choose the desired device and options (Color, Memory, Payment Options).
4. For trade-ins, follow the prompts to get an estimated value.
5. Review signed EIP and tap Next. Rest assured that you can definitely get the promotion, just follow the instructions that will be sent to you via email.

For your future reference, you can follow these helpful steps on how to upgrade a device via My T-Mobile:

1. Open the app and select SHOP.
2. Choose the desired phone, tablet, or wearable.
3. On the device screen, select Color and Memory variant.
4. Select the line to upgrade.
5. For trade-ins, select "Get a trade-in estimate" and follow prompts.
6. Choose payment options and add-ons as desired.
7. Verify price and details, then select Begin checkout.
8. Enter shipping information and payment details. Review the signed EIP and select Next.
9. An order confirmation page will display.

You'll receive the promo as a one-time trade-in credit and the remaining promo value as 24 monthly credits. These credits may begin within your 1-2 bill cycles after purchase. If you don't see a credit on your first bill, don't worry. You'll see a double credit on your second bill.

Or you can visit our retail store as well!

Just a quick recap, we have addressed your upgrade inquiry today and we can guarantee you that once the account is in good standing (in current), rest assured that the due today will show up in your end as well. As much as I would to get the details for you, Aishya, the system won't let me due to the account has a past due balance.

May I please know if we are able to take care of your reasons for reaching out today completely? I just don't want to miss any

Thank you for patiently waiting! We have this offer that you can take advantage! "50% off with New Voice Line"

Get 50% off an Apple iPhone 13, iPhone 13 mini, or iPhone SE 3rd Gen (up to $315 via Recurring Device Charges) when you purchase on Equipment Installment Plan (EIP) and activate a new voice line on an eligible plan

iPhone 13 Full Price: $629.99 Device Down Payment: $25.00 Device Connection Charge: $35 (one time charge) + Tax Duration: 24 months Storage: 128GB Monthly: $25.21

Apple iPhone 13 or 13 mini: $315 (approximately $13.13/mo) Apple iPhone SE (3rd Gen): $215 (approximately $8.96/mo)

Note: - Promo value will not exceed the price of the purchased device.

• Credits begin within two bill cycles of qualification and last the length of the Equipment Installment Plan (EIP) term

May I ask if you would like to take advantage this offer please?

Thanks for patiently waiting! Colors available are: Midnight, Pink, Green

The due today for getting the four new lines + iPhone 13s: $1,332.32 Charges includes the following:

• Device: $1,141.12 (four iPhone 13)
• Device connection charge: $40 ($10/line one time charge)
• Tax: $151.20

Total: $1,332.32

Would you like to get this today, Lydell?

Please do be advised that you'll receive the promo value as 24 monthly credits. These credits may begin within your 1-2 bill cycles after purchase. If you don't see a credit on your first bill, don't worry. You'll see a double credit on your second bill

Your promotional credits will be paid out for the full term of the Equipment Installment Plan (EIP) with no means to speed up their payout. Additionally, if you cancel service prior to the full 24 months, any remaining promotional credits may stop.

Thank you for allowing me to explain it to you, Lydell. As per careful review your Equipment Credit Available (ECA) is insufficient. The downpayment will be based on this and since you will get 4 devices all at once, that's why the downpayment is slightly high

On the brighter side, since your account is on good standing, we highly suggest keeping it up and the ECA will increase monthly

block IMEI: 359458085245121 (Apple iPhone s7)

89049032005008882600048857415634 89049032005008882600048857415634

Color available: Blue, Yellow, Starlight, Midnight, Red, Purple

May I know the colors you love to get please?

Email: Lye199952@gmail.com Billing: 22965 bay avenue apt 105 Moreno Valley,ca 92553 Shipping: 22965 bay avenue apt 105 Moreno Valley,ca 92553

We appreciate you for confirming. I tried setting up a payment arrangement on your account however, it won't let me. The system requires us to settle at least the minimum payment amount of $231.42 today.

May I ask if you can settle it today or is there any amount you can settle to lower your bill please?

I've successfully resent again the return label to your mrsd.allen@outlook.com and please be advised that you might receive it estimated within 1-2 hours.

If you'd like we can check further option for you which is for the

We appreciate you for letting us know about this concern, David. No worries! As per checking here, since you set up a payment arrangement and you got suspended, we will restore your service today and T-Mobile will cover the restoration fees for you!

Let me just go ahead and process this. Can you stay connected while I am on it please?

Galaxy S24 128 GB Cobalt Violet Total Monthly Payments: $799.99 Device Connection Charge: $35.00 Down Payment: $0.00 $33.33 per month for 24 months

Due today:

So, your monthly bill will be like this once you get the S24:

Plan: 58 Equipment/Device: $33.33

Total estimated monthly recurring charges: $91

You agree to allow T-Mobile to transfer your number ending in (0570) to a new customer and for us to discuss this transfer with them. Again, you will remain responsible for the mobile number and all charges on your account until the COR is complete.

You agree to allow T-Mobile to transfer your number ending in (0570) to a new customer and for us to discuss this transfer with them. Again, you will remain responsible for the mobile number and all charges on your account until the COR is complete. If the transfer of this number results in your account being cancelled, any outstanding EIP balance that is not transferred will be reflected on your final bill and must be paid in full (Pheduh@yahoo.com). If you have Autopay set up, the EIP charges will be included in the total amount on the final bill which will be charged to the card on file

Do you agree?

Thank you so much for that confirmation. I am now able to submit the line release!

As per carefully checking here you have a current payment arrangement set up on your account (1st: 05/26/2024 for $37.00 and 2nd installment is 06/09/2024 $146.86) and it is tagged as rejected. But on the brighter side, since you did make a manual payment you have nothing to worry about. You can just make a manual payment on the 2nd arrangement on your account, on or before 06/092024

The best recommendation we could make is to leave the arrangement as is. When you miss the arrangement it doesn't necessarily mean that it will fail right away. If you can settle the arrangement before it fails it will still count towards the agreement and let you continue the arrangement.

That's a good question, Tamara. Since it is

Hi Brittini, this is Marj from T-Mobile, I'm here to help. Let's partner together to get this resolved.

We appreciate you for

Could you please confirm to the primary account holder (PAH) line which is the line ending in 6135 if they have already redeemed the Netflix on us redemption please?

Based in my resources, you still have Netflix feature here and you guys are not being charged for it because it is included with your Magenta Plus plan!

We highly suggest coordinating about this with the primary account holder line so that they can give you access to stream Netflix on your device. Just please do be advised that the limit is 2 screens/two devices at once can stream it.

Sounds like a plan?

Thanks for patiently waiting. As per checking you have Go5G Plus plan and you are definitely right, Netflix on Us (2 Screens with Ads) is included in your plan.

Just to confirm, have you tried redeeming the Netflix redemption via redemption link that have sent via SMS on your primary line number 4573?

Thanks for patiently waiting. As per checking and as much as I would love to change your due date for this month, we are unable to.

It is only possible if your Employer request about it. They can reach us out anytime!

Thank you for patiently waiting, as per carefully checking here you have an International Roaming feature on your rate plan (Magenta), and you may see below your service coverage while you are in France:

Data - Unlimited Text - Unlimited Call - $0.25 per minute

All she has to do is turn on the Data Roaming. If she need unlimited calling, you might be interested in adding our International Data Pass. Would you like to know about it?

MRC - $133.57 (with Protection Plan)

Your monthly recurring charges moving forward would be around estimated $114.16

Thank you so much for patiently waiting. As per checking here the renewal of the first responder verification was overdue and since we didn't renew it on time, that was why your rate plan automatically you changed into normal Magenta MAX plan which is costing you $140 for 2 lines.

The good thing here is since you did successfully renew it and it is now tagged as verified, I will personally fix your rate plan into the Magenta MAX First Responder so that moving forward, your estimated rate plan cost for 2 lines would be $104 with AutoPay.

Please do be advised that moving forward on or before June 1st, you need to renew your First Responder verification, and for your future reference, here's the link for it: https://www.t-mobile.com/support/plans-features/first-responder-verification

And I have good news for you, Olivia. To extend my help, the current $40 extra charge, I will make an adjustment of $20 credits today towards your bill and the other $20 will be applied next week. The other $40, I will request about this, and it is subject for approval. We will call you back as soon as we get the feedback.

May I kindly know your thoughts on this?

For your reference,

Thanks for patiently waiting, Trisha. Here's your bill moving forward:

Line 1218: $77.88 Line 9778: $16.25

Appreciate it. Rest assured that I will get back to you as soon as possible. Thank you for your patience

Thanks for patiently waiting and as per careful checking your payment made was for your previous bill (period: 5/28/2024 to 6/27/2028). The payment arrangement did a big help to cope up and to have payment extension to settle the bill.

The current bill you have on the account is the upcoming bill that will be generated on your account which the cover period is from 6/28/2024 to 7/27/2024.

May I kindly ask if you have any questions or clarifications? I'd love to assist you further

Please allow me to explain it further for you, Christina. The iPhone 13 128GB would be paid off fully once you settle your current balance. That's the final payment for the device and rest assured that you won't be charged for the installment for the iPhone 13 moving forward.

May I know if I got your question answered, Christina?

Thanks for sharing that with us, Sheena. Good news! You are almost owning the devices on your account! And here's the details:

For Line 5238 device TMO REVVL V+ 5G 64G BLK KIT balance: $8.17

For line 5240 device Pixel6a-Black balance: $18.74

For line 5239 device Pixel6a-White balance is: $18.74

iPhone 15 Pro Max 256GB Full Retail Price: $1,199.99 EIP Monthly Price: $31.25 Downpayment: $449.99 EIP Term Length: 24

Financed EIP Full Retail Price: $1,199.99 Total Monthly Payments: $750.00 Device Connection Charge: $35.00 Down Payment: $449.99

$31.25 per month for 24 months

Due today: $484.99

Sabrinaperkins720@gmail.com 245-07 148 rh Ave Rosedale Ny 11422

Thanks for patiently waiting. Here's their difference now:

Magenta Plan Talk & Text: Unlimited High-Speed Data: Unlimited data on our 5G & 4G LTE network. 5G access with compatible device & coverage area. Premium Data: 100GB Premium Data (won't be prioritized lower because of data usage) Mobile Hotspot: 5GB of high-speed mobile hotspot data included.

While your current plan Go5G Plus: • Talk & Text: Unlimited • High-Speed Data: Unlimited data on our 5G & 4G LTE network. 5G access with compatible device & coverage area. • Premium Data: Unlimited Premium Data (won't be prioritized lower because of data usage) • Mobile Hotspot: 50GB of high-speed mobile hotspot data included. Unlimited mobile hotspot data at max 3G speeds after 50GB

Promotion inquiry SSO:

Thank you so much for your kind patience and cooperation here with us today!

For your future reference, you may visit our links below to get updated with our awesome deals as well as the stores near you to check which one has stocks so that you can get the new device right away!

• To check our updated deals: https://www.t-mobile.com/cell-phones/deals/special-offer • To check the stores near you: https://www.t-mobile.com/stores/locator/

In the future, if you guys are going to make a rate plan change, we highly suggest requesting it as future dated so that your bill won't be messy since the old plan is still going to be billed plus the new rate plan.

We totally understand that you didn't approve the rate plan change into Magenta Plan and the previous representative changed it back to your original plan. No worries with the extra charges, we will

Thanks for patiently waiting, Terrell. I personally apologize to make you feel this way. I just want to let you know that we've exhausted our resources and looked for more possible options to help you. And as much as we wanted to restore your services, we are unable to do so due to the restrictions of the account based on the policy such as past due balances. However, I assured you that you will still receive calls, text and 911 calls even if the lines are suspended.

We just wanted to make sure that we also set proper expectations to prevent this from happening again in the future. You may like to consider removing features that you no longer use to lower the bill or change the plan to a lower cost plan. We're hoping for your kind understanding and we hope that you felt our sincerity and urgency to provide a resolution

You're most welcome. And thanks for patiently waiting, Amanda. To ease your worry, since there's no payment card on your payment method set up for your arrangement, you can definitely make a manual payment on the 16th for the whole past due balance of $115.46 to make the service uninterrupted. And the payment arrangement is the one that will secure your service moving forward.

So, once the whole past due is settled on the 16th or 17th, you can definitely set up a new one as the system will automatically remove the active one once you have $0 past due

Thank you for your patience, Jean. As per checking here.

For your future reference, to set up a payment arrangement in just one click or to know more how our payment arrangement works, you may visit this link: https://www.t-mobile.com/support/account/payment-arrangement

Thanks for patiently waiting. Due to the recent changes on your account (mid-cycle change), like adding new lines, your bill went up due to the prorated charges of estimated $40.67. But rest assured that moving forward, here's gonna be your monthly recurring charges:

3 voice lines: $100 (1 line is free) 1 tablet line ending in 9684: $25 1 tablet line ending in 1038: $25 Total estimated monthly cost: $150 (tax excluded)

Thanks for patiently waiting, Roseanne. We appreciate you for being on top of your bill. No worries, you have nothing to worry about as your payment went through using your credit card ending in 8582 for $120.84 on 07/13/2024.

About your payment arrangement status tagged as rejected, you may just disregard it as your manual payment did cover the 1st arrangement exact amount that was due on 07/12, and you did successfully make a payment yesterday for it.

Rest assured that your next payment is a manual payment as well and exactly on 07/26/2024 for $120.84. We highly suggest following the arrangement date to secure the service. Sounds like a plan?

We totally respect your decision here, Arcadio. And seeing here, Your monthly recurring charges moving forward is $174.59, good thing you are enrolled with AutoPay, you receive $5/line discount

Plan: $140 Equipment: $34.59 Total: $174.59

We can offer you our most affordable plan, which is the Essentials plan and since you have 2 voice lines, it will cost $90 with AutoPay.

Supposed you switched plan:

Plan: $90 Equipment: $34.59 Estimated total monthly recurring charges: $124.59

Would you like to consider this alternative option to lower your bill moving forward?

Thanks for patiently waiting. We appreciate you for being on top of your bill, Taylor.

To set proper expectation, we don't make payment(s) early or with an alternate method if your payment arrangement is set up with a Future Dated Payment. This may cause your payment not to be recognized by the system as fulfilling your arrangement, and they may cause duplicate payments, overpayments, added fees, and possible suspension of service.

No worries, you are just a few steps away to make a payment and to save you $10 support fee moving forward: https://www.t-mobile.com/support/account/pay-your-bill

Please let us know if it works in your end, okay? Thanks

Thanks for your patience. Yes, you are correct, Sophia. The increased in your bill is $27. There's a note here last May 22nd that there's gonna be an increase of $5 per voice line and $2 per wearable line.

That's great! Let me just check it for you. Can I have a 3-5mins for this please?

I appreciate your kind patience a lot, Sophia. If you are okay with just the basics in a plan, we can look at our Essentials saver plan lineup. Moving you to this taxes and fees excluded plan may lower your base monthly rate plan charge; however, you will now have taxes and fees billed on top of your monthly charge and Netflix is not included. Changes to your rate plan may also impact your device and promotional credits.

Thanks for your patience, Melody. As per checking here with your current plan, you are paying for 2 voice lines and a wearable line for around $130.25

Thanks for patiently waiting! Saying thank you is not enough for your super kind patience with me here. I appreciate it a lot. Here's the details for our Go5G Military plans:

Go5G plan: 2 lines: $130 w/ AutoPay / $140 Regular Go5G Plus plan: 2 lines: $150 w/ AutoPay / $160 Regular Go5G Next plan: 2 lines: $170 w/ AutoPay / $180 Regular

The cost once you switch your 2 voice lines to:

Go5G Military plan: 2 lines: $90 w/ AutoPay / $100 Regular Go5G Plus Military plan: 2 lines: $110 w/ AutoPay / $120 Regular Go5G Next Military plan: 2 lines: 2 lines: $130 w/ AutoPay / $140 Regular

I must say, from the regular Go5G plans to Go5G Military plans, we can definitely compare and see that there's a big difference.

Would you like to switch to our Go5G Military plan?

Thank you for patiently waiting! Here's the details now:

For our Go5G plan:

• Talk & Text: Unlimited • High-Speed Data: Unlimited data on our 5G & 4G LTE network. 5G access with compatible device & coverage area. • Premium Data: 100GB Premium Data (won't be prioritized until after 100GB data usage) • Mobile Hotspot: 15GB of high-speed mobile hotspot data included. Unlimited mobile hotspot data at max 3G speeds after 15GB.

For our Go5G Plus plan (your current plan): • Talk & Text: Unlimited • High-Speed Data: Unlimited data on our 5G & 4G LTE network. 5G access with compatible device & coverage area. • Premium Data: Unlimited Premium Data (won't be prioritized lower because of data usage) • Mobile Hotspot: 50GB of high-speed mobile hotspot data included. Unlimited mobile hotspot data at max 3G speeds after 50GB

While for our Go5G Next plan: • Talk & Text: Unlimited • High-Speed Data: Unlimited data on our 5G & 4G LTE network. 5G access with compatible device & coverage area. • Premium Data: Unlimited Premium Data (won't be deprioritized because of data usage) • Mobile Hotspot: 50GB of high-speed mobile hotspot data included. Unlimited mobile hotspot data at max 3G speeds after 50GB.

To summary, their Similarities and Differences are:

Similarities: Unlimited data, talk & text

Differences for Premium Data & Mobile Hotspot/monthly allotment:

Premium data • Go5G plan only have Premium Data: 100GB Both: Unlimited

Mobile Hotspot • Go5G plan only have: 15GB Both: 50GB

Please take your time checking them. And let us know your decision on lowering the bill, okay? Thank you!

---->>> 2+ voice lines asking for Go5G Military plans: Thanks for patiently waiting. As per checking you are Military verified and you are paying for 4 lines costing you monthly for $100.00

Go5G Military plan 4 lines: $120 w/ AutoPay / $140 Regular Go5G Plus Military 4 lines: $160 w/ AutoPay / $180 Regular Go5G Next Military 4 lines: $200 w/ AutoPay / $220 Regular

I have good news for you! Since you have 2+

Thank you so much, I really appreciate you more, Betsy. As per checking here, for line ending in 2164, there's still 1 remaining payment left + the current balance and with the promotion, you are just being charged for Galaxy 22+ for only $10.41/monthly.

For line ending in 0922, you are just being charged for $20.83 for Galaxy S22 Ultra device and your promotional credit amount is $33.34

And you should be receiving the final promotional credits this month since it is the 24 of 24 promotion credits of $33.18 discount (for line ending in 2164), and for line ending in 0922, your last promotional credit amount is $33.34.

You are being charge for 0922 for the line cost of $30 plus the equipment balance of $20.90+$30 = $50.90

Then you are being charged to the line ending in 2164 for equipment for only $10.56 plus the line cost of half of the $140 rate plan cost for your primary 2 voice lines on the account so it is $70+$10.56 = $80.56

That's the actual monthly cost for you with the discounts.

Melody---

Thank you so much for your efforts and super kind patience here, Melody. Saying the word appreciate is not enough to describe it. Here's the details if you have Go5G plan:

Voice plan: $140 Protection plans (line 5140&5304): $36 ($18 each) Line 8018 (watch): $29.37 • it includes the following: Protection plan $9.00 || Watch line cost: $15.00 || Watch device discounted ($13.75-$8.38): $5.37

Total estimated monthly recurring charges: $205.37

Thank you for your kind patience, Ashley. Here's the details for razr - 2024:

Full price: $552.00 Today: $0.00 Monthly: $23.00 Term: 24mos.

The due today is $56.37

Thank you so much for confirming. Right now, for us to be able to place this order, the due today payment needs to paid using your card. But we can request this to be applied towards your bill and it is subject for approval.

By any chance, do you have a card that we can use today?

Thanks for patiently waiting. The standalone watch line is separated services and cannot be paired to any voice lines since you can receive directly calls and texts. And if you have the digits plan watch, it can be paired to your voice line and then the messages, call, and data from your mobile device will be reflected on your watch device.

Please take care going to the store. Customer experience is always the center of our commitment. I hope I was able to positively impact your overall T-Mobile experience. T-Mobile's goal is to put YOU-our customers first, and you will always be our number one priority!

Thanks for your feedback, Tricia! It means a lot to us!

Thank you for patiently waiting, As per carefully checking here the system allowing us to set up a payment arrangement on your account using the max amount and later dates below.

1st Installment 07/23/2024 - $27.53

2nd Installment 08/06/2024 - $27.53

Are you comfortable with the dates provided by the system for your payment arrangement, Dionejinae?

Got it! I will get the plan and cost details for you!

Thank you for patiently waiting, Dionejinae. We have here, Essentials plan: 1 line: $60 w/ AutoPay / $65 Regular || 2 lines: $90 w/ AutoPay / $100 Regular

It includes:

Talk & Text: Unlimited High-Speed Data: Unlimited data on our 5G & 4G LTE network. 5G access with compatible device & coverage area. Mobile Hotspot: Unlimited mobile hotspot data at max 3G speeds.

Would you like to switch to our Essentials plan or may we kindly ask your thoughts about this?

We also have here the Magenta plan. For 1 line: $75 w/ AutoPay, $80 Regular and for 2 lines: $130 w/ AutoPay, $140 Regular

It includes:

Talk & Text: Unlimited High-Speed Data: Unlimited data on our 5G & 4G LTE network. 5G access with compatible device & coverage area. Premium Data: 100GB Premium Data (won't be prioritized lower because of data usage) Mobile Hotspot: 5GB of high-speed mobile hotspot data included.

May I know which one you would like to switch your plan?

You got it! Let me just go ahead and get the details for you.

Thanks for patiently waiting, Jennifer. Here's some of our promotions that you can take advantage of and please do be advised that they are limited offers only:

With Trade, add a new line + trade deals:

1. Android: $1,000 off with Trade on Go5G Plus/Next Get up to $1,000 off an eligible Android phone (via Fair Market Value + Recurring Device Credits or RDC only) when you purchase on Equipment Installment Plan and trade in a qualifying phone on a Go5G Plus/Next rate plan.

2. Android: $800 off with New Voice Line on Go5G Plus/Next Get $800 off an eligible Samsung Galaxy or Google Pixel device (via Recurring Device Credits) when you purchase on Equipment Installment Plan and activate a new voice line on an eligible Go5G Plus/Next rate plan.

Apple devices deals: 3. Apple: $830 off with Trade on Go5G Plus/Next Get up to $830 off the Apple iPhone 15 series, iPhone 14 series, or iPhone SE (3rd Gen) (via Fair Market Value + Recurring Device Credits or RDC only) when you purchase on Equipment Installment Plan, trade in a qualifying phone, and have or switch to a Go5G Plus/Next rate plan.

1. Apple: iPhone 14 On Us with New Voice Line and Trade Get up to $730 off an Apple iPhone 14 series, iPhone 13, or iPhone 13 mini (via one time trade-in credit and Recurring Device Credits) when you purchase it on Equipment Installment Plan, trade-in a qualifying phone, and activate a new voice line on an eligible rate plan.

Adding a new line without trade deals:

1. Apple: 50% off with New Voice Line Get 50% off an Apple iPhone 13, iPhone 13 mini, or iPhone SE 3rd Gen (up to $315 via Recurring Device Credits) when you purchase on Equipment Installment Plan and activate a new voice line on an eligible plan.

2. Android: $600 off with New Voice Line Get $600 off an eligible Samsung Galaxy, Google Pixel, or Motorola device (via Recurring Device Credits) when you purchase on Equipment Installment Plan and activate a new voice line on an eligible Go5G, 4 for $100, Magenta, or ONE rate plan.

This deal is only available at Walmart:

Walmart: Free Android Get a Motorola moto g power 5G - 2024, Samsung Galaxy A14 5G, Samsung Galaxy A15 5G, or T-Mobile REVVL 6x 5G On Us (after instant discount and Recurring Device Credits) when you purchase it on Equipment Installment Plan in Walmart stores on an eligible rate plan.

Thanks for patiently waiting. As per checking here, your bill charges on 06/25/2024 was $532.96 then you made a payment of $200 on 06/28/2024 so there's a remaining balance of $332.96. Then restoration fees came, it made your total balance for $459.86 then you made a payment of $375.91.

$459.86 - $375.91 = $83.95

That's why you have $83.95 past due balance remaining

1. Thanks for confirming the issue you are having. May I kindly know if you are using a physical sim on the iPhone 13 that is activated to the line ending in 0222, correct?

2. We appreciate your cooperation here. As per checking about the SIM status it says that terminated or expired. We are one step away to make this resolved, all we have to do is contact the primary account holder (PAH) for the eSIM activation to be processed since we will be needing to send a one-time PIN to the line ending in 1544 (PAH) for verification purposes.

Is the PAH with you right now?

Thank you for patiently waiting, as per carefully checking here you have an International Roaming feature on your rate plan (Go5G Plus), and you may see below your service coverage while you are in

Unlimited - Data, Text, Call (Canada & Mexico, within US) Up to 15GB high-speed On Us - High-speed data

All you have to do is turn on Data Roaming, by dialing #766#.

Katrina Eddy,

• You are responsible for all charges on your account until the new customer completes the Change of Responsibility or COR, --the account balance will not transfer to the new customer.
• The new customer may need to run credit and pay a deposit.
• If you have no active lines after the Change of Responsibility completes, the account will be cancelled, and you will no longer have access to previous bills and call details on My T-Mobile. The Billing Responsible Party must remember their PIN/Passcode to verify their cancelled account. Update PIN/Passcode in customer requests.
• The COR is good for 30 days.
• Any future payments made via our automated system reached when calling Customer Service will be applied to the account of the party who has taken responsibility for the number(s).

2nd:

Katrina Eddy, you agree to allow T-Mobile to transfer your number ending in (0159) to a new customer and for us to discuss this transfer with them. Again, you will remain responsible for the mobile number and all charges on your account until the COR is complete. If the transfer of this number results in your account being cancelled, any outstanding EIP balance that is not transferred will be reflected on your final bill and must be paid in full (email address of existing customer for transfer). If you have Autopay set up, the EIP charges will be included in the total amount on the final bill which will be charged to the card on file.

I just want to make sure that eSIM activation will be taken care of today without any complications or errors. The system refreshed the eSIM processed and the QR code is now showing, you may scan it for faster activation in your end.

I haven't heard from you for a while Michael, is everything okay in your end? I certainly do not want to miss a chance to help you further if needed, I just want to make sure that we are still connected?

We appreciate you for sharing the reason with us, Richard and for being on top of your bill. No worries, I have good news for you! Since it is already rejected status payment arrangement, the system won't try to collect for your 2nd arrangement. And the good thing is, you can make a manual payment the next day of the arrangement date, which is July 20th.

Thanks for patiently waiting, Maria. As per checking here, your payment of $146.69 went through last July 19th. You have nothing to worry about that payment as it lowered down your bill and the past due balance you have now is the 2nd arrangement exact amount of $146.68.

Please do be advised that we don't make payment(s) early or with an alternate method if your payment arrangement is set up with a Future Dated Payment. This may cause your payment not to be recognized by the system as fulfilling your arrangement, and they may cause duplicate payments, overpayments, added fees, and possible suspension of service.

Since the system did not recognize that your advanced payment was for your 1st arrangement payment, the system will try to collect on your 1st arrangement date which is on 07/24/2024. On the brighter side, we can avoid this, by removing your payment method for your payment arrangement. And it will not cause a service interruption, you just need to make a manual payment on your 2nd arrangement date on 08/07/2024

Thanks for patiently waiting. As per checking here:

• Your new bill was generated on July 20th for $277.74 + your past due balance of $219.24, total of $496.98.

• Then we did settle a manual payment today for $134.62, so it is now $362.36.

• Your current charges are $277.74 + $84.62 (past due balance) = $362.36

Thanks for patiently waiting. Last May 22nd, you received an SMS regarding the changes with the prices. There was a notification sent to our customers about a price increase to your account of $2 per wearable line(s) under $15 (before Autopay) and Tablet/Laptop/Hotspot line(s) under $10 (before Autopay). The new Monthly Recurring Charges will take effect on their June or July bill (depending on bill cycle timing). There are no changes to rate plan type or due date.

Thanks for patiently waiting. As per checking here, here's your payments and balances:

04/06/2024 Bill Cycle Charges $70.58 (no payment made) 04/25/2024 Due date came: $70.58 05/06/2024 Bill Cycle Charges $73.23 (+ your past due $70.58) = $143.81 05/08/2024 Payment $35.29 ($143.81-35.29) = $108.52 05/22/2024 Payment $35.29 ($108.52-$35.29) = $73.23 05/25/2024 Due date came: $73.23 06/07/2024 Bill Cycle Charges $73.23 + ($73.23 past due) = $146.46 06/13 Payment $36.62 ($146.46 - $36.62 payment) = $109.84 06/20 Payment of $36.61 it lower your bill = $73.23 06/25 Due date came you have balance of $73.23 07/07 Bill Cycle Charges $73.24 + your past due of $73.23 = $146.47 07/11 Payment $73.23 it lowered your bill = $73.24

To sum it up, you have a current balance of $73.24

Thank you for confirming. No worries, I got you! I will get the details about our prepaid plans

We have here:

• Connect by T-Mobile prepaid plan:

• Unlimited Talk, Text, & 5 GB Data capped $15
• Unlimited Talk, Text, & 8 GB Data capped $25
• Unlimited Talk, Text, & 12 GB Data capped $35

If you don't mind us asking, are you planning to get Prepaid plan?

Thanks for your cooperation and for letting us know the error you are getting in your end, Cesar. No worries! You got me here to sort this out and more than willing to process here in our end your watch order.

Please do be advised that in order to get the new watch, it needs a new watch line as well. May I ask if you have any clarifications on this please?

Glad you asked! I will get the due today for you. While I am checking, may we kindly know your preferred color and size for your new watch below? For the available Apple Watch Ultra 2 colors and sizes you may choose one:

• COLOR: Titanium Blue Ocean
• COLOR: Titanium White Ocean
• COLOR: Titanium Orange Ocean
• COLOR: Titanium Blue Alpine Loop Medium
• COLOR: Titanium Indigo Alpine Loop Small
• COLOR: Titanium Blue Alpine Loop Large
• COLOR: Titanium Indigo Alpine Loop Large
• COLOR: Titanium Indigo Alpine Loop Medium
• COLOR: Titanium Olive Alpine Loop Medium
• COLOR: Titanium Olive Alpine Loop Large
• COLOR: Titanium Orange/Beige Trail Loop M/L
• COLOR: Titanium Blue/Black Trail Loop S/M
• COLOR: Titanium Green/Gray Trail Loop M/L
• COLOR: Titanium Blue/Black Trail Loop M/L

Thanks for your patience, Tommy! As per checking your account, your rate plan is Magenta MAX 55+

To set proper expectation or to know more about our T-Mobile Work Perks, how to be eligible for 15% discount the details below should be present/listed:

• Your rate plan must be either Go5G Plus plan or Go5G Next plan
• Your company must be listed to our T-Mobile Work Perks tool

Here is your detailed billing as well.

4 Voice line - $120 iPhone 15 Pro Max - $50 Device Protection - $60 Taxes around $20

Is there a charge that is not supposedly on your regular detailed billing?

Thank you so much for your kind patience, Luis. As per careful review, the iPhone 13 from the line 5494 and iPhone 13 from the line 5511, both had promotional credits for 24 months and with these promotions, you are just being charged for the line cost/monthly and the two iPhone 13 devices were $0/monthly charged.

You can verify it from your detailed billing from your previous month.

Thanks for patiently waiting! As per checking here, previously you already had a waived restoration fees and please do be advised that restoration fees are valid charges if the account was from suspended.

We also checked here that you had a recent back out payment, it caused your service at risk, and it resulted a service interruption.

We recommended completing the payment arrangement to ensure the services will not be interrupted, and to prevent being charged additional restoration and late fees. To prevent an interruption in service and additional fees being charged to the account, we would need to settle the past due balance of $257.34.

For documentation purposes may we kindly know if the payment method for your current arrangement has sufficient funds?

Thanks for patiently waiting. Here's the details:

06/10 new bill generated - $130.98 + your past due of $130.98 = $261.96 06/20 service interrupted; valid restoration fees incurred $45.80 + $261.96 = $307.76 06/27 payment of $88.39 ($307.76 - $88.39) = $219.37 07/01 your due date came still $219.37 07/05 payment of $42.59 made = your new balance is $176.78 07/11 then your new bill has been generated $131.95 + $176.78 = $308.73

To sum up, your extra charges you are seeing is from your restoration fees of $45.80, included taxes

delete eSIM // erase eSIM

For your future reference, to erase your eSIM on your iPhone:

• Go to Settings.
• Tap Cellular. Then: If you have a single plan, tap Delete eSIM. If you have multiple plans, tap the plan that you want to erase. Then tap Delete Plan.

Due to the privacy and security of our T-Mobile customers, we are unable to get the details about the messages and calls being made as we don't have access to their device(s).

-0--0

We checked here that you've been giving twice restoration fees waived from previous months as a one-time courtesy and helped you catch up with the bill

No worries, you got me here and to extend my help we will cover the $20 restoration fees to lower down your minimum payment required to restore your service again.

We are one step away to make the service active and the only thing that will fully secure your service is by setting a payment arrangement.

I tried many times to set up a payment arrangement in our end, it's just that the system won't let me. It requires that you need to make your past due from $222.78 into $0 for you to be eligible to set up a new payment arrangement to have further extension.

You have other option, to set payment arrangement for the 15th, we can just pay the minimum payment of $45.80 using your bank account or cash when you visit our store.

No worries, you got me here and to extend my help we will cover the $20 restoration fees to lower down your minimum payment required to restore your service again.

May I kindly ask if you have at least $26 to settle today?

Thanks for your patience. We checked here that you've been giving twice restoration fees waived from previous months as a one-time courtesy and helped you catch up with the bill.

Are you comfortable doing an eSIM process with me here today, Jazzmine?

As per checking here, we

Also, for your future reference, the best time and we highly suggest to reach back to us exactly on your close date (10th of the month) to prevent any prorated charges if ever we requested this in mid-cycle about the cancellation of one of your lines on the account.

And as long as it doesn't have an ongoing promotion that might cause an increase in your bill, we can guarantee you that on your close date, it would be cancelled same date.

No worries! We got you and we want you to be aware of your phone bill. As carefully review, due to the balance that wasn't being paid on or before your due date which is every 11th of the month, the payment arrangement helped a lot to catch up with your phone bill balance however, since we are unable to settle the whole arrangement amount when it was set up and your new bill has been generated since 07/21 for $176.50, your past due balance is just being added to the new bill. That's why your account total balance is around $300+ now.

Thanks for patiently waiting. As per checking here, your new bill is now generated and the account balance you are seeing is the amount that you need to settle which is the $126.24 on or before your due date (10th) to prevent being charged for late fees and/or restore fees.

Since you are enrolled with AutoPay, the system will collect 2 days before your due date to avoid any late fees.

As per carefully checking here, if you want to take this option, the system allowing us to set up a payment arrangement on your account using the max amount and later dates below.

1st Installment 08/11/2024

2nd Installment 08/25/2024

Are you comfortable with the dates provided by the system for your payment arrangement, Chavon?

You're most welcome, Bega. One moment please

I appreciate your kind patience. As per checking here, you received an SMS regarding the $5 per voice line increase last 05/22/2024. Costs are rising and we haven't touched plan prices in nearly a decade. Even as we've kept prices steady, we've continued to pack our plans with value and build out the industry's best 5G network.

Since you have two voice lines, automatically from $70, it turned your monthly bill into $80. It increased $5 per voice line.

We're adjusting prices to respond to rising costs, but we are still committed to offering low prices and best value in postpaid wireless. That will not change. We offer customers more for every dollar they spend than ever before especially when you consider taxes & fees included and all the benefits for being a T-Mobile customer.

While the Essentials Choice 55:

• Talk & Text: Unlimited • High-Speed Data: Unlimited data on our 5G & 4G LTE network. 5G access with compatible device & coverage area. • Premium Data: During congestion, customers may notice slower speeds than customers on other plans (such as Go5G). If they use more than 50GB in a month, they will notice further reduced speeds, as all on-on-network data used counts towards fair-use de-prioritization limits. • Mobile Hotspot: Unlimited mobile hotspot data at max 3G speeds. Taxes & Fees: Excluded

Thanks for patiently waiting, Bega. As per checking here, we have Essentials Choice 55 plan (TE) and for 2 lines: $60 w/ AutoPay / $70 Regular

To be transparent or the only but is that this rate plan is tax excluded and it depends on your state tax how much the tax is going to be charged monthly.

Thank you for patiently waiting, as per carefully checking here you have an International Roaming feature on your rate plan, and you may see below your service coverage while you are in Dominican Republic:

Data - Unlimited Text - Unlimited Call - $0.25 per minute

All you have to do is turn on Data Roaming. To turn it on, kindly dial in your device dial pad: #766# or dial #763# to turn it off. If you need unlimited calling, you might be interested in adding our International Data Pass. Would you like to know about it?

Your feelings are valid, Kenard. And we're here to help you resolved this today. For now, let me just go ahead to get your normal bill monthly

Plan 2 lines: $100 Equipment: $30 Protection plans (2 lines): $30 ($15 each)

Total monthly recurring charges with taxes: $171.14

I see you are engaged in something important right now. That won't be a problem. I hope it's smooth sailing for you from here on out, Vincent. We want you to love T-Mobile and always have the best customer service experiences. T-Mobile's goal is to put YOU-our customers first, and you will always be our number one priority! You're the best!

Should this be all, I want to thank you again for always choosing us! We appreciate you for being a part of our T-Mobile family. This is Marj, your dedicated representative today, I hope you have a great day ahead of you, and always take care!

Before we can proceed, we need your permission:

• You are responsible for all charges on your account until the new customer completes the Change of Responsibility or COR, --the account balance will not transfer to the new customer.
• The new customer may need to run credit and pay a deposit.
• If the Change of Responsibility drops your account to below the line amount for your rate plan, you will need to contact Customer Care to change your rate plan to a different plan once the Change of Responsibility is completed to avoid additional bills at the cost of the family rate plan.
• The COR is good for 30 days.
• Any future payments made via our automated system reached when calling Customer Service will be applied to the account of the party who has taken responsibility for the number(s).

XXXXX, you agree to allow T-Mobile to transfer your number ending in 9547 to a new customer and for us to discuss this transfer with them. Again, you will remain responsible for the mobile number and all charges on your account until the COR is complete. If the transfer of this number results in your account being cancelled, any outstanding EIP balance that is not transferred will be reflected on your final bill and must be paid in full (email.com). If you have Autopay set up, the EIP charges will be included in the total amount on the final bill which will be charged to the card on file.

Thanks for patiently waiting, Amy. As per checking here, your recent payments are:

• 07/25 $56.73 for Payment arrangement (Futuredatedpay)
• 07/26 $56.73 for Payment arrangement (Futuredatedpay)
• 7/28 $113.44 Postpayment one time payment

Please do be advised that your future dated payments are not eligible for a refund, on the brighter side, your one time payment, we can deduct the $54.73 from that payment.

I really appreciate your patience here, Amy. Once we submit the refund, the past due of $54.73 will be back towards your bill, once the refund is approved, and then we highly suggest setting a payment arrangement since your account will be on past due and risky for interruption.

Sounds like a plan?

We totally understand where you are coming from, Amy. I reviewed your bill charges and payments as well. As per checking here, your bill was generated last 07/08 for $113.44 and since there's a past due of $113.44 your total balance on the account that time was $226.90.

Let me explain further this for you. Thank you so much

Since there is a payment method set up on your arrangement, automatically the system will try to collect to your card ending in 4579 exactly on the arrangement dates

It is showing successful for now, however if you are determined that it has insufficient funds on it, automatically it will be tagged as payment back out (two payments of $56.73 from your checking payment) and then automatically your past due amount will be updated with this change.

So right now, you have $0 balance on the account, we will refund the $54.73. So it will be added to your past due balance amount.

And then, possible back out payment total: $56.73x2 = $113.46

Aw, you're so sweet! Customer experience is always the center of our commitment. I hope I was able to positively impact your overall T-Mobile experience. T-Mobile's goal is to put YOU-our customers first, and you will always be our number one priority!

Thanks for your feedback, Sandrilyz! It means a lot to me/to us!

To know more about our payment arrangements, you can visit this link anytime! https://www.t-mobile.com/support/account/payment-arrangement

Should this be all, I want to thank you again for always choosing us! We appreciate you for being a part of our T-Mobile family. This is Marj, your dedicated representative today, I hope you have a great day ahead of you, and always take care!

Thanks for confirming. No worries, we can check this for you, let me just go ahead and pull up your account to see further details, would that be fine?

I appreciate your patience, Priscilla. As per checking here, what happen is that, we received your payment last 07/18/2024. Then on 07/27/2024, the payment was validated and then your bank return the payment back to us unpaid. Meaning, they didn't clear the said transaction or payment from their end.

Our best option to take care of this is by coordinating it back to your bank as to what exactly happen to the said payment. Given their expertise as a bank specialist, they can absolutely help you with everything you need to know about this payment.

Would you be able to contact your bank institution regarding this?

And for the hotspot line, may we kindly know how many GB you want us to add below?

• Basic Mobile Internet w/ 30GB high-speed data (TI) $10.00
• Mobile Internet w/2GB high-speed data (TI) $10.00

It is required for your reference about the line purchase. As well as the card information.

Thanks for patiently waiting, Alvictoria! As per checking here, your recent bill was generated last 07/12/2024 for $219.83 and then you have a past due of $211.68 = $431.51 account balance that time.

After a few days, your service got interrupted due to the failed payment arrangement (not settled on exact arrangement date/whole arrangement amount), the system automatically suspend the service since there's always a valid charge of $20 + taxes per line (capped at 3 lines) once the service is from suspension then being restored, automatically your bill went up.

Then you made payments: 07/24 $137.00 07/25 $136.97

Thanks for patiently waiting. As per checking, your plan is included with the monthly recurring charges increase. You received notification last 05/22 about this change and on some of your other connected devices by $2 per wearable line(s) under $15 (before Autopay) and Tablet/Laptop/Hotspot line(s) under $10 (before Autopay). The new MRC will take effect on their June or July bill (depending on bill cycle timing). There are no changes to rate plan type benefits or due date.

That's why your plans, including wearable, home internet got some increase. Here's your bill charges + payments:

06/25/2024 New bill $363.57 07/16/2024 Due date came still $363.57 07/24 payment $140 ($363.57 - $140) = $223.57 07/26 New bill generated $394.53 + $223.57 (past due) = $618.10 07/30 payment of $100 ($618.10 - $100) = $518.10 07/31 payment of $123.57 ($518.10 - $123.57) = $394.53

To summary, moving forward the bill cost you are seeing now with your rate plan, home internet, and wearable is their new charges.

Good thing you are enrolled with Autopay you are receiving $5 discount/line

Thanks for patiently waiting. As per checking, one of the lines you want to be cancelled is a free line which is 0756 which is free of charge as long as you keep it. Then the other line which is the 4497 is $30/monthly.

Thank you for confirming. As per checking, if we are going to cancel the line, it will not affect the other promotions you have with other lines since they are not connected with your tablet line, and your tablet line doesn't have a promotion, so it is good to be cancelled without worrying losing mobile internet promotion.

Usually, it would only take 2-3 business days to receive the device. Somehow, with this address changed, it took longer than expected delivery timeframe.

We can have further dates for your payment arrangement! I just want to make sure you get your best options here today with me in Messaging

It would be like this:

1st Installment 08/14/2024

2nd Installment 08/28/2024

Would you like to settle the $2.12 today to get this new set of payment arrangement, Niesha?

It seems that you are now quite engaged into something more important, and I totally understand that you have a lot of things to prioritize. No worries, just for a recap you contacted us today regarding your cancellation for the excess line, restoration fees, and resetting your arrangement into later dates! Rest assured that we've successfully cancelled your 4723 line effective today and your total credit received today is $75.00.

Apart from this, to ensure you have an amazing journey with T-Mobile. I would also like to take this privilege to ask, how is your overall experience with T-Mobile so far and if did we take care of your reasons for reaching out today completely?

Should this be all, I want to thank you again for always choosing us. We appreciate you for being a part of our T-Mobile family. This is Marj, your dedicated representative today, I hope you have a great day ahead of you, and always take care.

To change your T-Mobile email, you can follow these steps:

1. Open the T-Mobile app and tap MORE.
2. Tap Profile Settings > T-Mobile ID.
3. Tap Phone numbers.
4. In the 'Link new number' section, tap Next.
5. Enter the number in the 'T-Mobile phone number' field, then tap Next. T-Mobile sends a confirmation code text to that number.
6. Enter the code when prompted to complete registration. A confirmation page appears when the mobile number is associated with the T-Mobile ID

You're most welcome. And thanks for patiently waiting. As per checking here, you did settle your first arrangement on 08/03 which is $40.00 (the next day of your arrangement date) and for further review, there's a recent back out payment.

Are you aware of this, Kia?

And if ever needed to view about your billing and payments, you may visit this helpful link: https://www.t-mobile.com/support/tutorials/device/app/android/topic/t-mobile-app/billing-and-payments-view-current-charges

Appreciate it. This won't take long. I promise.

Thanks for patiently waiting. As per checking here, there's a no data feature added since yesterday, exactly the two lines we've mentioned above.

We are able to remove it for you so that once you restart the device, you will get your internet back. Shall we proceed removing it now, Kaithlyn?

It looks like you may have to step away. Not a problem. If this is all for me, I won't take much of your time now.

For your reference and if ever needed, you may visit this helpful link to check your usages: https://www.t-mobile.com/support/account/check-your-usage

Thank you for your time and effort here in T-Mobile Messaging. Have a great rest of your day! And always take care!

That's a good question. As per checking here, and to be more honest with you, as much as we love to restore your service even without payment today, we really need to settle the full minimum payment of $236.19 today in order for us to be able to set the new arrangement.

To extend our help, if you can settle at least the $216.19, we will cover the $20 as a one-time courtesy. We really want this to be resolved for you today, Inaya.

Appreciate it.

Thanks for the kind patience. As per checking here, you are one step away to make or to have a new payment arrangement on the account, all you have to do is settle the $86.75.

By any chance, do you have that amount today, Debra?

Thank you for being transparent with us, Debra. I tried many times to reset your payment arrangement in our end to have further extension, it's just that the system won't let me. It requires that you need to make your past due from $325.84 into $0 for you to be eligible to set up a new payment arrangement to have further extension.

You have other option, to set payment arrangement for next week date, we can just pay the minimum payment of $86.75 (instead of $91.63 that was set up for your 2nd arrangement) using your bank account/card or cash when you visit our store.

May I know how you would like to proceed?

It seems like, checking here, there's an enhancement of the signal in your area recently. May I confirm how many signals do you have right now?

As per careful review, as of today, the service is impacted due to local site issue in your area.

We appreciate your cooperation and precious time here in Messaging on letting us know about service issue specifically, data and calls. No worries, we are aware of an issue with this starting today, and our support teams are currently engaged and doing their best to fix this as soon as possible. We already file a ticket and for your reference here it is: INC110038692

We do apologize for the service issue you are experiencing, Elijah. We can guarantee you that our engineers are informed and there's no ETA yet. Rest assured that our engineers and dedicated team are doing everything to make this issue resolved as soon as possible.

Thank you for patiently waiting. Since the payment backed out after the arrangement was set up, you will also have to settle those returned payments on the 8/11 schedule. Since if both the 1st installment amount and payment back out was not paid, payment arrangement will still fail

Thanks for the kind patience, Kayla. Your best option here is that, you need to settle the back out payments ($700) together with your first arrangement of $283.96 to prevent your service to be interrupted.

If in any case, you are just going to pay the arrangement amount only ($283.96), the system will only put your payment to your back out payment amount (system will just deduct it from the backed-out amount).

Kindly do let me know if you have any clarification on this. Thank you

We recommended completing the payment arrangement to ensure the services will not be interrupted, and to prevent being charged additional restoration and late fees. To prevent an interruption in service and additional fees being charged to the account, we would need to settle the past due balance of $1,328.98 (backed out payment included).

We totally understand where you are coming from and we don't want you to have service interruption.

Thanks for confirming and we will discuss your request/concern one step at a time, okay?

About your iPhone 13, just for us to be on the same page, is it a trade-in device, correct?

Thanks for patiently waiting, Marionna. To set proper expectation, we don't have an option to take off the tablet devices on your account, if we no longer used these devices, we have options:

1. Suspend the lines - this is valid until 90 days suspension and costing you $10/monthly only once suspended, you can visit this helpful for it to be suspended again: https://www.t-mobile.com/support/account/suspend-or-restore-your-line

2. We can also request to convert them into voice lines just in case you might need them in the near future

3. Request to cancel the lines - we highly suggest making this request exactly on your close date, which is on 23rd so that it will be the last bill you will have for these lines

Thanks for patiently waiting, Diana. As per checking, since the bill is already generated and the amount cannot be modify, we are unable to reduce the current bill. Since you are just new and to extend my help, we can make an adjustment of $40.00 as one-time courtesy credit to help you lower your account balance. So for now, it is $245.00, once the OTC of $40.00 is applied on your account, the total you need to settle is only $205.00 instead of $245.00 for your current bill

And on the brighter side, on your next bill cycle, you will just be charged for the two voice lines Essentials for estimated $100.00

May I know your thoughts on this please?

Thanks for patiently waiting, Marionna. We have here:

T-Mobile REVVL 7 5G • Full price: $199.99 • Memory: 128GB • Estimated monthly cost if you choose equipment installment: $8.34 (x24mos.)

It has a device connection charge of $10 and the taxes and fees for the device. We are unable to get the accurate amount details due to the past due balance on the account.

May we kindly ask if you are going to paid off your past due balance today to get the new android devices today?

Rest assured that once your account is in current, you can definitely

I should be the one thanking you for being so understanding and easy to work with, Lisa. You're very welcome. I'm here to ensure you have the best experience possible and I hope that this issue won't affect your great experience with T-Mobile

Thanks for patiently waiting, Colette. Good news! You are definitely correct and it is now authorized to be transferred.

Will your daughter creating a new account separate from your T-Mobile account or do you want to have them the same account with you?

Thanks for that question and we can request for you to have payment extension until Friday, but it is subject for approval.

What we highly suggest is that, settle the 1st arrangement as soon as you can to secure the service from system suspension since we are unable to determine when it's going to happen on any account.

Kindly do let me know if you have any clarification on this. Thank you

Thanks for your kind patience. We recommended completing the payment arrangement to ensure the services will not be interrupted, and to prevent being charged additional restoration and late fees. To prevent an interruption in service and additional fees being charged to the account, we would need to settle the past due balance of $378.60

You have another option, since you were able to settle the first arrangement ($266.27) the next day, we do recommend to settle the second arrangement of $266.27 today or tomorrow, rest assured that the arrangement will be eligible to be removed/create a new one with later dates.

By any chance, would you be able to settle the 2nd arrangement today or tomorrow?

We totally understand where you are coming from, and we appreciate you for being with us for more than a decade now. As per checking here, the 1st arrangement is now 2 days delayed and the system needs to detect a payment total of $189.86 for us to be able to keep the arrangement as is and can proceed with 08/19 2nd arrangement.

Thank you so much and please use your flip4's dial pad and type the **05202124022[New PIN2]*[New PIN2]#

Thanks for sharing the notification you got when dialing the code above. If you'd like, we can connect you with our Tech Support Team to further check this on how to unlock the network with your fold 3. If not, we can still cancel the line 1401

May I kindly ask your thoughts on this, Octavious?

I hope that this current issue won't affect your great experience with T-Mobile. Just for a recap you contacted us today regarding your bill concern

May I please know if we are able to take care of your reasons for reaching out today completely? I just don't want to miss any

Thank you for sharing how long you are planning to stay in Japan and for patiently waiting, as per carefully checking here you have an International Roaming feature on your rate plan (Go5G Plus), and you may see below your service coverage while you are in Japan:

Data - Unlimited Text - Unlimited Call - $0.25 per minute

All you have to do is turn on Data Roaming. To turn it on, kindly dial in your device dial pad: #766# or dial #763# to turn it off. If you need unlimited calling, you might be interested in adding our International Data Pass. Would you like to know about it?

Thank you for confirmation and I've requested for this charged from 2023 up until now to be covered. Transparently, since this is beyond the dispute period which is within 3-months so I'm afraid we didn't get this to be approved.

On the brighter side, we got an approval to cover the 10-months charge. $45/monthly cost for your home internet line.

So, here's what we are going to do, we will credit today the charge for 2 months which is $90 ($45/monthly cost). Then please expect the remaining 8-months credits on your account for a total of $360 this month until next month. Then about the line, we will cancel it effective today.

May I kindly know your thoughts on this, Staci

Just for a recap you contacted us today regarding your home internet line that was not cancelled when you return the device over a year ago.

I hope that this issue won't affect your great experience with T-Mobile

To find out how much data you've used in Mexico through the T-Mobile app, follow these steps:

1. Open the T-Mobile app on your device.
2. Navigate to the "Usage" section to view your current data usage details.
3. If you have an International Data Pass active, the app should display the data usage against the pass. Remember, the data usage will be shown in MB (Megabytes). To convert MB to GB (Gigabytes), divide the amount by 1024. For a simpler conversion, you can divide by 1000.
4. For plans with Canada & Mexico included, your high-speed data usage in these countries will count towards your plan's data allotment. Once you reach your high-speed data limit, you'll still have unlimited data at reduced speeds (up to 256kbps for Go5G Plus or Magenta MAX plans or 128kbps for most other plans).

Thanks for patiently waiting. As per checking here your previous arrangement was failed due to it is not meet on time and there was a request for an extension however, due to the system suspension, since it detected that there's no payment for the whole arrangement, automatically the service got interrupted.

We recommended completing the payment arrangement to ensure the services will not be interrupted, and to prevent being charged additional restoration and late fees. To prevent an interruption in service and additional fees being charged to the account, we would need to settle the past due balance or the whole arrangement set up.

On the brighter side, we can definitely reset your payment arrangement today to get further dates, by removing the existing one since it is just set up within 24 hours. Shall we proceed?

If we reset your payment arrangement, the system will give us the further dates:

1st Installment 08/22/2024

2nd Installment 09/05/2024

We totally understand where you are coming from. To extend my help, I will submit a request for waiving your restoration fee of $20.00. We will get back to you as soon as we got the response. Usually it will take 3-5 days

May we kindly ask your best call number?

Thanks for your efforts here in Messaging with me. Yes, you are absolutely correct! It shows here that you've successfully set it up!

Installment: 1 08/22/2024 $41.37 2 08/23/2024 $41.36

Thanks for the kind patience. As per checking here, last month, you were able to fulfill the arrangements set on your account. Then your due date came 07/12, you had a remaining past due of $136.84.

Your new generated bill was on 07/22 for $342.04, so $342.04 + $136.84 = $478.88.

Then you created a payment arrangement last July 17th and it was set up on July 19th which was rejected or the system detected that you weren't able to catch up with the payment that time that was why you had restoration fees ($20/lines + taxes capped at 3 lines).

You had another payment arrangement set up last 07/2 for 07/27 $197.57 and it was failed as well, that's why you got another restoration fees.

Please do be advised that once the account was restored from suspension there's a valid charge for restoration fees ($20/lines + taxes capped at 3 lines).

Thanks sharing that with us. It shows here that there's some addresses that eligible for home internet it's just that we need to know the exact address to be sure since some of the Buxton, NC are not available for our home internet unlimited.

Would you be able to get the full exact address in Buxton, NC that you are going to stay, Kim?

1 08/15/2024 $124.05 2 08/23/2024 $124.05

Thanks for confirming! And the payment method for your arrangement does not have sufficient funds on 08/15?

We don't recommend making early payments because the system most of the time doesn't detect the payment made is for the arrangement date amount.

Just to be sure, is the payment method have sufficient funds on Aug 15th?

For your reference, you can also check the scheduled payment using this helpful link: https://www.t-mobile.com/support/account/payment-arrangement

Awesome! So happy we were able to help. Have a great rest of your day!

Thanks for patiently waiting. It seems like the process is not yet completed by the previous representative from the other carrier.

The port-out process will be on hold if you have existing port-out protection but as per careful review, there's no port-out protection added or existing on the account. It should be processed completely.

Just for us to be on the same page, did you provide your T-Mobile Account Number, and Transfer PIN to other carrier?

Thank you! Allow me to review them for you. Can I have 3-5mins for this please?

Thanks for your cooperation, Sean. No problem. I'm sure we can have this solved for you as fast as possible.

Let me just pull up your account to see further details. Would that be fine?

We appreciate your patience. As per your bill charges and payments:

• 05/12 your bill was generated, and it was $175.82

• then within 05/12 up to 06/11 you haven't made any payment that time so your past due balance was added to your new bill • 06/12 new bill was generated for $180.02 + your past due of $175.82 = $347.89 account balance • payments made // payment arrangement: 06/18 $83.93 and 07/03 $83.94 $347.89 - $167.87 (payments made) = $180.02 • payment made for 1st arrangement: 08/04 $90.01 $180.02 - $90.01 = $270.26
• and since the second arrangement was not paid on time, automatically there's a system suspension happened + valid charge for restoration when service got interrupted and being restored ($20 + taxes/line capped at 3 lines) but you made a payment after your 2nd arrangement however the system suspension happened • $270 - $90.01 (payment 08/04)

That's why your total account balance is $250.78

But normally, your estimated monthly recurring charges is just around $172

Plan: $120 Protection plan: $27 Estimated monthly recurring charges w/ taxes: $172.62

Thanks for the patience. I overlooked the process when making a bill cycle change there would be prorated charge automatically. This usually happens when your current bill cycle is will generate with a new due date with a different cycle. The days from the end of your cycle up to the new cycle will be the prorated charge.

No worries! This is only a one-time charge and next month it will be back to normal with the new due date!

Thanks for patiently waiting. Here's their similarities and difference:

Similarities: both will give you monthly promotion credit of $174 (approximately $7.25/mo) in 24 monthly Recurring Device Credits (RDC)

Difference: SyncUP KIDS™ Watch

• 8 GB

SyncUP KIDSᵀᴹ Watch 2

• 32 GB

Stocks status: SyncUP KIDS™ Watch - Out of stock SyncUP KIDSᵀᴹ Watch 2 - Backordered (Ships 08/15 - 08/21)

HOME INTERNET CANCELLATION CX DECIDED:

Thanks for considering our offer. If you are fully decided on cancelling the home internet, I do recommend for us to connect with our Internet Tech Support for them to be able to check this further and give you the return label and cancel the line. Here's our Home Internet Tech number: 1-844-275-9310

By using the return label, this will prevent any non-return fees for the device. May I know if you are available today to connect you over or may we kindly ask how you would like to proceed?

===================

It looks like you've stepped away. Not a problem. Just for a recap, you contact us today about knowing when your next bill is.

If ever needed you may visit this helpful link to lessen your effort: https://www.t-mobile.com/contact-us || https://www.t-mobile.com/support/tutorials/device/app/ios/topic/t-mobile-app/billing-and-payments-view-bill-details

Thank you for your time and effort here in T-Mobile Messaging. Have a great rest of your day! And always take care!

It looks like you've stepped away. Not a problem. Just for a recap, you contact us today about payment extension.

For your reference, you can also check the scheduled payment using this helpful link: https://www.t-mobile.com/support/account/payment-arrangement

Awesome! So happy we were able to help. Have a great rest of your day!

Thanks for confirming. As per checking here, there's no familywhere or family allowances feature added on the account, and we are unable to track any device due to security purposes of our customers.

If you'd like, we can suggest to download familywhere or add the feature family allowances on the account.

May I know your thoughts on this please?

Thanks for patiently waiting. As per checking here, T-Mobile 5G Home Internet is not available at your address just yet. But we may have options that work for you! You just need to sign-up for the waitlist so that you will be notified as soon as it is compatible with your address.

Most likely your neighbor has our home internet however it is not unlimited internet plan.

You may access this helpful link below to sign up for the waitlist and to be more accurate about the eligibility, you may also call our Home Internet Department at 844-839-5057.

https://www.t-mobile.com/home-internet/eligibility/waitlist-sign-up

We totally understand where you are coming from and your situation, Mya. It's just that the system won't let me restore your service unless we can settle the $131.93 required amount today. Then it will allow us to set up an arrangement to make the service active.

We totally understand the eagerness to make the other lines restored today. As per checking, since you are on negative file, the system is not allowing us to have the option to set up a payment arrangement just yet unless we settle the whole past due balance of $314.57.

We can only make a cash payment at the moment. We can also file a form to lift the restrictions (estimated up to 2-3 days approval/feedback) so that you can settle your bill moving forward using bank account or your card.

It says here that please advise customer to pay in cash at any T-Mobile retail store. Yes, you did settle the minimum payment, and it did lower your bill. Somehow the system requires you to settle the whole past due amount in order for you to be able to pay using your card again.

Due to the recent back out payment, the card was blocked by the system. On the brighter side, we can file a form to remove the restriction and please expect that it might take estimated 2-3 days.

It looks like you've stepped away. Not a problem. Just for a recap, you contact us today about payment arrangement. In order for the system allows us to set it up, we need to settle through cash payment the whole past due balance $314.57

If ever needed, you may visit this helpful link to lessen your effort: https://www.t-mobile.com/support/tutorials/device/app/ios/topic/t-mobile-app/billing-and-payments-view-bill-details

Thank you for your time and effort here in T-Mobile Messaging. We hope everything goes well for you soon. Have a good one. Always take care

Just for us to be on the same page, may we know the exact date on when did you dispute about the 2 unauthorized lines, was it on Aug 9th, correct?

As per checking here, it was added last 05/30. We will cancel the lines effective today.

June, July 2 months charges: 0124 - $40.00x2 = $80 0786 - $12.00x2 = $24

Total: $104

Here's what we're going to do, I got an approval, we will cover the charges for this. You will receive a $52 credit on August 12th (Monday) or this week, and then you will receive another $52 credit on August 19th (Monday) or next week.

May I know your thoughts on this, Winett?

Thanks for confirming! You have nothing to worry, with your confirmations, you are eligible to file a claim to the Assurant company.

Thank you for being transparent with us, Aleathea. We recommended completing the payment arrangement to ensure the services will not be interrupted, and to prevent being charged additional restoration and late fees. To prevent an interruption in service and additional fees being charged to the account, we would need to settle the past due balance of $537.34

We will also take a note on the account that you can make a payment again on Thursday. This will stand as proof for a request for payment extension and it is subject for approval (2-3 days feedback). We can call you on your 2033 line for the update as soon as possible

In cases, that we weren't able to process the payment, or if you can settle the minimum payment as soon as possible, keep checking the account via T-Mobile app or website to see if you will be allowed to set up a new arrangement. May I kindly ask if you have any clarifications on this?

Thanks for patiently waiting, as per checking here, you have 2 devices that are making your bill increase right now under JUMP! on Demand program from the line ending in 5243 and 4233. Your options here to reverse this charge and since it is reflected to your bill, you need to further settle this via T-Mobile store:

1. Owning the device by paying the remaining balance of it, it will be divided into 9-months cost and the charges will be removed/reversed
2. Return the devices and the charges will be reversed/removed
3. Upgrade the JOD devices by getting new devices and the charges will be reversed/removed, the monthly bill will be back to normal

May I kindly ask your thoughts with your options above, Donna?

1 line: $60 w/ AutoPay / $65 Regular 2 lines: $90 w/ AutoPay / $100 Regular

Thanks for your kind patience. As per checking here, since your rate plan cost right now is for 2 lines, you are having an extra cost of $30. You have nothing to worry about as we will cover this for you.

So, today you will receive $15 credit towards your bill and then on Aug 14th you will receive the remaining $15 total of credit you will receive this week is $30 for bill correction and moving forward your estimated monthly cost for 1 voice is $60 with AutoPay

Thanks for patiently waiting, Prem.

T-Mobile N Washington St & E 7th St

Open today 10:00 am - 8:00 pm 701 N Washington St, Junction City, KS 66441 (785) 762-3434

Open today 10:00 am - 8:00 pm 707 Commons Place, Manhattan, KS 66503 (785) 537-3500

I should be the one thanking you for being so understanding and easy to work with! You're very welcome, Erika! I'm here to ensure you have the best experience possible.

Thanks for your cooperation and kind patience, Renee. As per checking here, the line ending 0574 was activated on 06/25 and then it was cancelled at your end bill cycle, which is 07/22 automatically.

Rest assured that this will be your bill details moving forward:

Plan (2 voice lines): $90 Line 7441: $10 Free line 8687

• taxes and fees

Estimated monthly recurring charges: $115.18

Thanks for your kind patience, Renee. Here's your bill details:

Essentials 4-line Offer: $120 Line 6663: $30 Tablet line 0686: $65 Tablet line 0717: $65 Line 9401: $15 Protection plan: $9

• taxes and fees

Estimated monthly recurring charges: $335.11

May I kindly ask if there's any details/charges or line(s) that is not supposed to be there?

The only thing that will fully secure your service is by setting a payment arrangement. The system is preventing us to do this due to the required amount that needs to be settled first which is the $42.40.

I personally apologize to make you feel this way, Renee. I just want to let you know that we've exhausted our resources and looked for more possible options to help you. And as much as we wanted to restore your services, we are unable to do so due to the restrictions of the account based on the policy such as past due balances. However, I assured you that you will still receive calls, text and 911 calls even if the lines are suspended.

Thanks for that question. Yes, that's correct we are unable to determine how long the active arrangement going to be active on the account. Transparently, Octavia, the system needs to detect a $360.04 in order for us to be given further options with the active arrangement. If this amount will be settled today, automatically it is eligible to be requested to remove and then set a new one right away.

We highly suggest settling a payment as soon as you can. You may coordinate this with the other person on the account as well.

To help you on the long run, we can check further option such as rate plan change which is changing into the affordable plan. We can offer Essentials Choice 55 plan (TE) for 2 lines: $60 w/ AutoPay / $70 Regular

May I kindly ask your thoughts on rate plan change?

We can offer Essentials Choice 55 plan (TE) for 2 lines: $60 w/ AutoPay / $70 Regular

It includes: Talk & Text - Unlimited High-Speed Data - Unlimited data on our 5G & 4G LTE network. 5G access with compatible device & coverage area. Mobile Hotspot - Unlimited mobile hotspot data at max 3G speeds. Taxes & Fees - Excluded AutoPay Discount - Eligible

Difference from your current Magenta MAX 55 plan

• this has Netflix

Thanks for sending their exact line.

No worries. We do respect your situation with the line ending in 1384's owner. And to be honest with you, once one of the lines on the account removed, automatically the line discount to the line 0762 that is $0/monthly cost line will be removed as well.

Thanks for confirming. As per checking here, you have these lines on the account:

• Voice lines ending in:

5096, 3436, 8012, 6573, 9447, 8696

• For the mobile hotspot lines: 7388, and 4423

1 line: $90 w/ AutoPay / $95 Regular 2 lines: $150 w/ AutoPay / $160 Regular 3 lines: $185 w/ AutoPay / $200 Regular 4 lines: $220 w/ AutoPay / $240 Regular 5 lines: $255 w/ AutoPay / $280 Regular 6 lines: $290 w/ AutoPay / $320 Regular

2 lines is your primary lines = $150 w/ AutoPay / $160 Regular Lines 3-8: $45 per line AutoPay, $50 per line Regular / Lines 9-12: $55 per line

With this, we can get your 3rd line discounted, so instead of paying $45 with AutoPay, it will only be $10 with AutoPay!

So, it will be like this 2 lines is your primary lines = $150 3rd line: $10 4-6 line: $45x3 = $135

Total voice lines cost: $295

Based in our resources, we can only see the devices associated (with their IMEIs). We are posaasdp

We appreciate you for sharing the reasons for payment extension with us, Grace.

We totally understand the eagerness to get the service up and running again. Due to the system needs us to settle a required amount then set up a payment arrangement to have service, we do apologize we are unable to restore the service due to the restriction.

On the brighter side, once the minimum payment is settled as soon as possible, then set up arrangement, we can guarantee you that the service will be up and running again.

We're sad to hear that you are not satisfied with our internet service and we're seeing here that our T-Mobile Home Unlimited Internet 5G is not available yet in your area. That's why you have our Internet Lite 300GB.

Thanks for confirming. As per checking the account, you are 12 days past due for the amount of $335.81 there's a memo here that the Direct Debit Payment amount of $271.58 was tagged as rejected.

Our best option to take care of this is by coordinating it back to your bank as to what exactly happened to the said payment. Given their expertise as a bank specialist, they can absolutely help you with everything you need to know about this payment.

Would you be able to contact them today? " Thanks for patiently waiting. As per checking here due to the account bill was not settle on time, automatically there's a late payment and restoration fees.

Late fees - $10 (taxes included) Restoration fees - $21.31/per line ($20.00 + taxes capped at 3 lines)

Total: $73.93

Thanks for patiently waiting.

PRICING TOOL: iPhone 15 Pro - Device Only Price: $999.99 Galaxy S24+ 256GB: $999.99 iPhone 13 128GB: $629.99 Total: 2,629.97‬ // CX ECA - Total price from PRICING TOOL = ECA remaining: 162.84

CX question (DCC inquiry): Ok just a clarification if I purchase in store and pick the device in store(if it is readily available) there is connection fee and if I order in store for it to deliver to home address then there is no fee correct?

Rep: Thank you for that question, Arun. Regarding device connection charge (DCC) this is an automatic charge when you purchase a new line or upgrade a device. However, it may depend on the store if they can apply a DCC waiver for you before completing the order.

ANOTHER QUESTION from CX: Ok sure and one more thing for the above mentioned order if I do a esign and I won't be available for next 5 days can you able to put the order on hold?

Rep: We can't hold the order. once e-signature is signed, order will proceed with the payment and delivery. If Shipping partner was not able to deliver the device since there's no one to sign the delivery/package, it will be returned to us which cancels the order

Got it! One moment please?

Thank you for the kind patience. Here's the iPhone 15 Pro Max White 256GB cost details:

Full Retail Price:$1,199.99 EIP Monthly Price:$31.25 Downpayment:$449.99 EIP Term Length:24

With DCC: $449.99+$35 = $484.99

Estimated due today: $973.24 + taxes and fees = $1,081.30 without trade-in device.

COR AGREEMENT:

(NAME), you agree to allow T-Mobile to transfer your number ending in (4-DIGITS) to a new customer and for us to discuss this transfer with them. Again, you will remain responsible for the mobile number and all charges on your account until the COR is complete. If the transfer of this number results in your account being cancelled, any outstanding EIP balance that is not transferred will be reflected on your final bill and must be paid in full (EMAIL EXISTING CX). If you have Autopay set up, the EIP charges will be included in the total amount on the final bill which will be charged to the card on file.

Thank you for your super kind patience. As per checking here, you have

Thanks for your efforts and that confirmation, Megan.

To lessen your effort, I am more than happy to update your payment method for your 2nd arrangement on the account! All you have to do is fill out the form below

Just for a recap you contacted us today regarding your refund

May I please know if we are able to take care of your reasons for reaching out today completely? I just don't want to miss any

iPhone 15 Pro Max Black 256GB Full Price: $1,199.99 Today: $0.00 Monthly cost: $50.00 (24mos.)

Thanks for confirming. As per checking here, the trade-in device $40.00 is already applied towards your bill, meaning your total bill on the account was deducted for the amount of $40.00 and the automatic credit date is today, which is 08/15.

And then about the promotion for the device that is iPhone 14 on us, you'll receive the promo as a one-time trade-in credit and the remaining promo value as 24 monthly credits. These credits may begin within your 1-2 bill cycles after purchase. If you don't see a credit on your first bill, don't worry. You'll see a double credit on your second bill.

We appreciate you for letting us know your concern, as per checking here we don't have permission for the call logs for your security and privacy purposes.

On the other hand, you can check your usage by checking this helpful link!

https://www.t-mobile.com/support/account/check-your-usage

Thanks for bringing this up with us. Currently ACP is not available for T-Mobile yet. On the other hand, we still working for Affordable Connectivity Program (ACP) to have it here as well.

For now, only Metro by T-Mobile and Assurance Wireless brands are participating in ACP:

Assurance Wireless (ASW): T-Mobile’s primary Lifeline Assistance brand Metro by T-Mobile including Metro Home Internet

Whenever placing an order, aside from knowing the full price amount and then the monthly cost, the financing credit on the account is a big factor as well on how much the upfront cost or due today would be (taxes and fees included), rest assured that upfront cost is just a one-time charge.

There's a limited instructions to increase the credit limit, and specific scenarios such as reset order.

iPhone 14 Pro Max 128GB Space Black

• Max trade-in value up to $450.00

Financed EIP Full Retail Price $1,299.99 Total Monthly Payments: $1,299.99 Device Connection Charge: $35.00 Down Payment: $0.00 • $54.17 per month for 24 months

We totally understand that we cannot settle the required amount today. And I personally apologize to make you feel this way, Alyce. I just want to let you know that we've exhausted our resources and looked for more possible options to help you. And as much as we wanted to restore your services, we are unable to do so due to the restrictions of the account based on the policy such as past due balances. However, I assured you that you will still receive calls, text and 911 calls even if the lines are suspended.

Please be advised that we still have an extension on top of your payment arrangement, however we cannot guarantee how long it will last.

On the other hand, what I highly suggest is to make a payment as early as you can to avoid interruptions to avoid being charged for restoration fees of $20 per line. (capped of 3 lines $60)

Please do let me know if you have any question, okay? I just don't want to miss any for you

2 primary voice lines: $114 Line 8140 (AAL): $27 Watch line 1734: $9.50 Watch line 1733: $17 Watch line 1733 protection plan: $16 Line 8140 protection plan: $18

Total: $213.19

Thanks for patiently waiting. To answer your questions:

1. As per careful review, they data plan is the same and no changes made.
2. If they are going to upgrade their data, from 6GB data plan that costs $15.00/monthly cost, we have other data plan which is 10GB/monthly allotment, and it costs $30.00/monthly cost
3. Normally, the allowances reset every after your close date, so your close date is every 9th, after 9th or 10th of the month onwards, the data will be reset and it will be back to its speed data

Thanks for your confirmation and we also want you to be aware that as per reviewing your account, we are currently in the middle of your bill cycle. Cancelling your line today will cost some prorated charges on your next bill.

We can have the line cancelled at the end of your billing cycle (27th of the month is your close date). I can personally reach you back then to get this processed to confirm and authorization. But we can have the line suspended now, effective today. Shall we proceed?

watch lines 4131, 9574 2559

On behalf of T-Mobile, we hope that everything goes well for you soon.

Go5G Plus 1 line rate plan 1 line: $90 w/ AutoPay • 3 x $90 = $270

Should be Go5G Plus First Responder for 3 lines: $135

Difference: $135

Since it wasn't fully verified yet that time, we only get the computation for the difference of the regular Go5G Plus plan

Specifically the iPhone 15 Plus black or blue 256GB and S24+ (1) Black and (1) Cobalt Violet.

Here's the cost details under installment when getting: iPhone 15 Plus black Full price: $1,029.99 Today: $199.99 Monthly (×24mos.): $34.59

Upfront cost/due today: $280.19

S24+ (1) Black and Cobalt Violet their prices are the same: $999.99 Today: $0.00 Monthly: $41.67 (for 24mos.)

The good news is that as a one-time courtesy, the system will still allow you to make a manual payment tomorrow morning.

This is for the 2nd arrangement $160.36, correct?

////////POWERFUL WORDS COMMONLY USED\\\\\ You've been one of the nicest and most patient customers I've had all day! I really appreciate that!

I should be the one thanking you for being so understanding and easy to work with! You're very welcome! I'm here to ensure you have the best experience possible.

I should be the one thanking you for being so understanding and easy to work with,

You're most welcome! Seeing my customers happy is something I cherish, and I always strive to exceed their expectations to ensure that happiness.

We're always here whenever you need us! Seeing my customers happy is something I cherish, and I always strive to exceed their expectations to ensure that happiness.

It saddens us to know that you are considering leaving T-Mobile. We can check option to help you in the long run. Since you have Go5G plan that costs $80/monthly we can check the affordable rate plan where you can just be paying 1 line: $60 w/ AutoPay / $65 Regular

May I kindly ask if you would like to consider this option, Alexis?

To reset the network settings on an iPhone 12 mini, you can do the following:

Go to the Home screen Select Settings Scroll down and select General Scroll down and select Transfer or Reset iPhone Select Reset Select Reset Network Settings Select Reset Network Settings again to confirm

Thanks for patiently waiting, Jahmar. Here's your bill breakdown for your estimated monthly recurring charges:

You have 2 voice lines: $160

Line 3249 Protection Plan: $18.00 Equipment: 34.59

Line 9326 Protection Plan: $18.00 Equipment: $15.86 (discount included) Apple 20W USB-C Power Adapter - White: $1.56 UAG Monarch Pro Case for Apple iPhone: $6.23 InvisibleShield Elite Privacy 360 Eco Glass: $4.67

• taxes and fees

Estimated monthly recurring charges: $261.79

May we kindly ask which charges shouldn't be there?

Full price: $1,199.99 Total Monthly Payments: $798.00 Device Connection Charge: $35.00 Down Payment: $401.99 $33.25 per month for 24 months

Good news! I got the cost details now. As per checking, since you are 1 month+ yet with us, the finance credit is not yet that high.

When getting the iPhone 15 Pro Max 256GB the system requires us to pay the upfront cost and rest assured that this is only a one-time charge: $434.56

Right now, for 4 lines you are paying for an estimated $132/monthly

We have here: $830 off with New Voice Line and Trade

• Get up to $830 off the iPhone 15 series (via one-time trade-in credit and Recurring Device Credits) when you purchase on Equipment Installment Plan, trade-in a qualifying phone, and activate a new voice line on an eligible ONE, Magenta, or Go5G rate plan.

2 lines cost: $150.00 & estimated discounts: • $28.00 • $22.40 (20% discount) • $5/AutoPay discount

Thank you for confirming. Please do be advised that if we cancel the home internet, you need to cancel

No worries, we can

You're most welcome, Ian. Allow me to review your account for a few minutes to confirm some details. Would that be okay?

Thanks for patiently waiting and as per review, we noticed that you still have your current arrangement on the account. On top of payment arrangement, the system gives an extension to settle the bill. But we cannot guarantee when it will lasts.

Just to set a proper expectation, once we have set a payment arrangement, it can no longer be modified or delete, unless you reach us within 24 hours of creation of the arrangement or we settle for the whole past due.

Thanks for letting us know and no worries, T-Mobile never runs out of options! I'm still choosing the best option for you, I understand your eagerness to resolve this, I will keep you updated. I am personally eager as you in getting us an option that may works for you. May I ask if is there amount that you can settle for today please?

Rest assured that once at least the minimum payment amount is settled or in cases, that we weren't able to process the payment, keep checking the account via T-Mobile app or website to see if you will be allowed to set up a new arrangement. May I kindly know if you have any clarifications on this?

S22 TS

Note: A factory data reset will remove all data from your phone, including system data, app data, and media. Do you agree with this? If yes, to factory reset a Samsung Galaxy S22, you can do the following:

1. Swipe up from the middle of the Home screen to access the apps screen.
2. Go to Settings.
3. Select General management.
4. Select Reset.
5. Select Factory data reset.
6. Review the information and select Reset.
7. If prompted, enter your current PIN, password, or pattern.
8. Select Delete all.
9. Wait for the factory data reset and reboot processes to complete, which can take several minutes.

When the device turns back on, it will start from the initial setup screen. You can follow the instructions on the screen to set up your phone.

As per checking here, there's no blocking for your line 9543 as well as in your area, there's no ongoing tower maintenance.

Thank you for your kind patience. We totally understand the eagerness to get the rebate status and for careful review, the carrier freedom that was submitted last July 2nd has an unqualified reason stating: trade in eligibility. For further investigation, we highly suggest contacting our Rebate Care Department since they have the full resources regarding this.

For the $200 rebate, we appreciate you for submitting this as well as you are eligible. We just need to wait until the rebate process period is done.

It usually takes up to 60 days from submission. Once approved, the virtual card arrives within 7 business days

If ever needed, you may follow these helpful steps on how to reset your network settings using Samsung Galaxy A15:

• From a Home screen, swipe up from the center of the display to access the apps screen.
• Navigate: Settings. General management. Reset. .
• Do one of the following: To reset settings pertaining to how the device connects to the cellular network: Reset mobile network settings.

Thanks for the patience. Is T-Mobile Warm Springs & Marks near in your area?

Exact address: 410 Marks St, # 140, Henderson, NV 89014 Open every Mon-Sat: 10am-8pm Open every Sunday: 11am-6pm

I tried many times to set up a payment arrangement in our end (this is the only way to make your service active), it's just that the system won't let me. It requires that you need to make your past due from $397.23 into $0 for you to be eligible to set up a new payment arrangement to have further extension.

It saddens us to know that you are considering leaving T-Mobile. I understand how you feel. I would like to take this opportunity to turn this experience around and if you don't mind me asking, how else can I be of help and is there anything I can be of service while you have me here to make your experience better?

We’re sad to know that you are considering leaving T-Mobile, but we respect your choice. We believe our customers should have the freedom to choose their carrier. If your decision is final to stop the services, as long as you pay the account balance you have as well as the equipment balance for the device(s), we can guarantee you that you won't have any complications on switching to other carrier.

• Transfer PIN is necessary when switching, kindly click this to get it

Thanks for your patience, Jst. For your reference, you may also view your bill using the T-Mobile app

As per checking here, the $18.00 charge is for your protection plan for your device associated with the line 9002

Laylaaaaa

Before we can proceed, we need you to be aware with the following:

• We need to send a one-time PIN to the line 9019 for verification purposes
• We need the device's EID (Your phone's Settings app>Tap About phone>SIM status>Find “EID.”)
• It might take estimated 2-4 hours for the activation of the iPhone to the line 9019

Are you comfortable to proceed, Layla?

if someone else already have the line, we won't be able to get that specific number, unless they personally know the owner of the line, and process a Change of responsibility to transfer the line from that account, to this T-Mobile account.

We totally get your point, Jill and understandable. If you no longer need one of the lines, you have an option to convert the voice line into watch line (if ever needed) or cancel it by contacting us back exactly on your close date, which is on Sept 4th.

The $202.00 includes your watch line, and home internet line. Allow me to give you the full details. One moment please? I just want us to be on the same page

• 2 primary line - $120.00 • Watch line $7.00 • Home internet line $40.00 • Line 9278 $20.00 • Line 0014 $15.00 • Line 1473 $0.00

Total: $202.00

PROMOTION REQUEST BAN: 984240358 NUMBER: 8572365270 TOKEN:  ZAXflsumEPTPtWfPE908 CS NAME: TAILAJADE WHITFORD PROMOTION NAME: 2022 AAA P2 C2 DOC: https://c2.t-mobile.com/offers/5680c REASON: Customer is approved for the 2022 AAA P2 Promotion. See 2022 AAA P2 in C2. // customer's having trouble redeeming it using the provided code = invalid when they were using it AMOUNT: average $60 Address: 11 ford st quincy ma 02169 Email Address: Tailajadexo@gmail.com

Convo ID: dfa9421b-9a48-4c7e-84be-dc5cb3bab152

As per checking here, the adjustment charge or credit for the return device is already applied on the account automatically as the device was successfully returned

Rest assured, that moving forward, this is the last time that you will see the equipment and your estimated monthly recurring charges moving forward is $84.10

As well as the color? (Green, Black, Blue, Yellow, Pink)

iPhone 15 128 GB Black Full price: $829.99 Today: $0.00 Monthly (24mos.): $34.59

It looks like you may have to step away. Not a problem.

If ever needed, you may visit this helpful link to lessen your effort: https://www.t-mobile.com/contact-us

Thank you for your time and effort here in T-Mobile Messaging. We hope everything goes well for you soon. And always take care

Apple Care: 1-800-694-7466 or https://getsupport.apple.com/

Thanks for patiently waiting, Jamilla! As per checking here, your iPhone 15 Pro Max has a promotion.

Yes, we can definitely activate a new line. We just don't recommend cancelling the suspended line until the 24-month credits for the device are fully applied as only 1 payment left then it will be yours!

If any case that we encounter system suspension, we can offer using Prepaid for the meantime. It costs $15.00 for the most affordable plan and you will have unlimited text and call.

Would you like to consider this alternative option, Michelle?

Thank you for your kind patience, Brendon. As per checking here, you are definitely right. There was a note for payment extension request, somehow the system suspension happened before the request was approved.

We do apologize you've got the system suspension, Brendon.

Your feelings are valid, Brendon. We appreciate you as well bringing up your previous experience, rest assured that we will take action for this.

Thank you for patiently waiting. As per checking further your account, you've been getting restoration fees multiple times. Please do be advised that once the service got interrupt and restored, automatically there's a valid charge for $20 + taxes (capped at 3 lines) restoration fees.

Thank you for your cooperation and letting me check further for this. Rest assured that we have all the resources available to fully help you.

We appreciate your kind patience, Ricardo. Due to the restoration fees are valid charges, I'm afraid that we are not able to waive the charges.

On the other hand, we can change the bill due date for long term resolution. May I kindly ask your thoughts on this?

Thank you for that question about your current bill due date. Seeing here, your due date is every 14th of the month. And your end bill cycle is on 21st of the month.

We do recommend changing the bill due date right after your paycheck, let's say 2-3 days after paycheck date. May I know when your paycheck so we can check the best due date for you, Brendon?

We really respect your transparency with us, and we will do the same to you, Makayla. Thank you for being on top of our bill and we appreciate you bringing this concern with us.

Just to set proper expectation that since the account is on 30+ past due now, the service is at risk for suspension due to the missed payment from the arrangement and please be advised that we still have an extension on top of your payment arrangement, however we cannot guarantee how long it will last.

On the other hand, what I highly suggest is to make a payment as early as you can to avoid interruptions to avoid being charged for restoration fees of $20 per line. (capped of 3 lines $60)

Kindly do let me know if you have any question, okay? I just don't want to miss any for you

S24 AND S24 ULTRA DIFFERENCE:

We appreciate your patience. The Samsung Galaxy S24 Ultra is a more advanced version of the S24 with several key upgrades:

1. Display: The S24 Ultra has a larger and higher quality 6.8" QHD+ display with a 120Hz refresh rate, offering clearer and smoother visuals.3
2. Cameras: It features a total of 5 cameras (1 front-facing and 4 rear-facing) including a 200MP wide camera, providing superior photography and videography capabilities.3
3. Processor: The S24 Ultra is powered by a Snapdragon 8 Gen 3 Octa-Core processor, ensuring faster and more efficient performance.3
4. S Pen: It comes with an embedded S Pen, adding versatility for note-taking and drawing.3
5. Battery: The device boasts an all-day battery life with a 5,000 mAh capacity and supports superfast 45-watt charging, though the charger is sold separately.3
6. Memory and Storage: It offers 12 GB of RAM and options for 256 GB or 512 GB of storage, accommodating more apps and media.
7. Operating System: Runs on Android 14, providing the latest features and security updates.
8. Connectivity and Network: The S24 Ultra supports a wide range of connectivity options and is compatible with 5G networks, ensuring faster internet speeds.

Thanks for patiently waiting. Here are the steps to forward text messages to your email:

1. Open the text message you want to forward on your iPhone.
2. Tap and hold the message until options appear.
3. Select "More" or a similar option, then tap the forward button.
4. Enter your T-Mobile email address in the recipient field (e.g., 4255551212@tmomail.net).13
5. Send the message.

Could you please try to follow the steps above? Also, update us if it works, alright? Thank you!

I really appreciate you for letting us know your questions regarding upgrade as well as the necessary payment to be fully eligible for trade and upgrade for new device!

As per careful review, in order for us to be eligible for trade or upgrade device, we need to make our account in current status, also the trade-in device needs to be fully paid. Once both of them are settled, rest assured that the system will give us the further details for getting the desired new device!

Equipment balance + Past due balance on the account: $234.46 + $333.31 Total payment needed: $567.77

May we kindly ask if you have any questions? Thanks!

It depends on every account as well as the finance credits available. Right now, we are not able to check upfront cost or due today when getting the new device due to the past due balance.

If you need more clarifications regarding this, feel free to ask, alright? I'd be more than happy to assist you

Excellent question! Once your S23 Ultra is eligible for trade, the system will generate the estimated trade-in value, to lessen your effort, we've checked it for you and the estimated trade-in value is $370.00

to log out of the T-Mobile app on an iPhone, you can do the following:

Select the Settings icon in the navigation bar Select Sign out Select Sign out again to confirm

We totally understand that you just want to have an affordable service. The details we provided above is just optional and rest assured we are not making any changes without your permission. No worries.

On the other hand, you may also pay the remaining balance for the device which is the $1,122.07. If you settle this, monthly you will still receive $27.92 promotional credits as long as the line is not cancelled.

For a quick recap

Just to set a proper expectation, once we have set a payment arrangement, it can no longer be modified or delete (it might cause service interruption, and we don't want that to happen) unless you reach us within 24 hours of creation of the arrangement or we settle for the whole past due.

Are we clear so far, Ricardo?

Thanks for your kind understanding and good question!

Aside from the restoration fees request and proper advisement how our payment arrangement works, may I kindly know if there is anything else that I can extend a help for you?

To wrap up, our conversation we've completely advised you regarding on your home internet coverage to the new address starting Sept 10th. It looks like you have stepped away. Not a problem. If this is all for me, I won't take much of your time now.

If ever needed, you may visit this helpful link to lessen your effort: https://www.t-mobile.com/contact-us

Thank you for your time and effort here in T-Mobile Messaging. We hope everything goes well for you soon. And always take care

To wrap up, our conversation we've completely advised you regarding on your home internet coverage to the new address starting Sept 10th.

If ever needed, you may visit this helpful link to lessen your effort: https://www.t-mobile.com/contact-us

Thank you for your time and effort here in T-Mobile Messaging. Have a great rest of your day! And always take care!

Thank you for your kind patience. As per checking here, T-Mobile 5G Home Internet is not available at this address just yet.

Although, you may fill up anytime to the waitlist site for you to be able to be notified as soon as it is available in that area by accessing this helpful link: https://www.t-mobile.com/home-internet/eligibility/waitlist-sign-up

On the brighter side, we can confirm as well for an alternative option, we have here T-Mobile Home Internet Lite and it may be available to you. To find out about eligibility, please call 844-839-5057 or we can connect you to our Home Internet for fastest accurate information for the eligibility.

May I kindly ask how you would like to proceed, Andres?

Thanks for confirming. No worries you got me here and will do my best to sort this out for you. For us to be able to verify, could you fill out this form below please?

We totally understand that we need further extension to settle the remaining 1st arrangement amount. On top of payment arrangement, the system gives an extension to settle the bill. The best recommendation we could make is to leave the arrangement as is. The arrangement is the one that's securing the service. We cannot guarantee the service is secured if we're going to pay the remaining $69.36 on Friday.

We recommended completing the payment arrangement to ensure the services will not be interrupted, and to prevent being charged additional restoration and late fees. To prevent an interruption in service and additional fees being charged to the account, we would need to settle the past due balance of $184.71

The great news is, as you’re less than 30 days past due, you can set up a new arrangement once the current one is systematically removed.

In cases, that we weren't able to process the payment, keep checking the account via T-Mobile app or website to see if you will be allowed to set up a new arrangement. May I kindly know if you have any clarifications on this?

Marquis

For your reference, you may monitor it here once the 1-2 bill cycles timeframe for the promotional credits begin, your monthly credit for the device is $22.09: https://www.t-mobile.com/support/tutorials/device/app/ios/topic/t-mobile-app/billing-and-payments-view-bill-details

Financed EIP Full Retail Price $228.00 Total Monthly Payments: $228.00 Device Connection Charge: $35.00 Down Payment$0.00

$9.50 per month for 24 months

13555 Breton Ridge St, Houston, TX 77070 Apartments 416 donaldstewart52@yahoo.com

Thank you so much for the update, Thomas! I appreciate it a lot!

Yes, it is now reflecting and you've successfully set up the new arrangement! Thanks for your efforts! For a recap, we were able to reset your arrangement due to $0 past due balance.

Apart from this, to ensure you have an amazing journey with T-Mobile. I would also like to take this privilege to ask, how is your overall experience with T-Mobile so far and if did we take care of your reasons for reaching out today completely?

Got it. Yes, you are correct, Daniel

As per careful review, since the other line was just transferred on the account by doing Change of Responsibility (COR), it was successfully transferred on the account and now you have 2 voice lines active. And please do be advised that this is not considered as new line.

Kindly do let me know if you have any clarification on this. Thank you

Michelle. Andy

We appreciate you for letting us know on when you can settle the bill, and the reason behind requesting an extension, Andy. We do hope everything goes well for you soon.

As per review, we noticed that you still have your current arrangement on the account. On top of payment arrangement, the system gives an extension to settle the bill, and the system still allows us to remove your payment method then just make a manual payment. The best recommendation we could make is to leave the arrangement as is

We recommended completing the payment arrangement to ensure the services will not be interrupted, and to prevent being charged additional restoration and late fees. To prevent an interruption in service and additional fees being charged to the account, we would need to settle the past due balance of $193.79 (30+ days past due)

By any chance, would you be able to settle it tomorrow? We just don't want you to have possible system suspension and avoid valid fees such as restoration fees.

Just to set a proper expectation, once we have set a payment arrangement, it can no longer be modified or delete (it might cause service interruption, and we don't want that to happen) unless you reach us within 24 hours of creation of the arrangement or we settle for the whole past due.

The great news is, as you’re less than 30 days past due, you can set up a new arrangement once the current one is systematically removed.

In cases, that we weren't able to process the payment, keep checking the account via T-Mobile app or website to see if you will be allowed to set up a new arrangement. For now, would you allow us to remove your payment method?

We totally understand where you are coming from and just to set a proper expectation, once we have set a payment arrangement, it can no longer be modified or delete (it might cause service interruption, and we don't want that to happen) unless you reach us within 24 hours of creation of the arrangement or we settle for the whole past due, which is $193.79.

If you don't mind us asking, by any chance would you be able to settle the arrangement by the 30th?

Thanks for confirming! Based on our resources there's 2 payments left for your cell phone bill and after that it will be yours! Please expect that the final charge for your iPhone 13 Por Max is until 10/17/2024

If there's anything that I might have missed or if you have questions, please do let me know. Thanks

Thank you for patiently waiting! Here's the details now. Your estimated recurring monthly charges right now is around $145.37

• Line 8500 Base Essentials plan: $45.00 Protection plan $18.00 Installment for iPhone 13 Pro Max $31.25 (2 payments left) • Line 2778 for tablet device $25.00 (9 payments left) • Line 7216 Sync Up watch line $17.00 (9 payments left)

• taxes and fees

$145.37

Once you settled your iPhone 13 Pro Max, you will save a $31.25/monthly cost starting 10/18

5200 iPhone 14 $37.49 7129 iPhone 14 $45.67 5166 iPhone 14 $37.49 1639 iPhone 14 $29.09

less the promo discounts of $33.35 Total: $115.68‬

We totally understand where you are coming from and your current situation. Rest assured that once the required amount that needs to be settled that the system wants us to pay, it will allow us to set up a new payment arrangement to make the service active or your temporary option to have service today, by contacting our Prepaid Department at 1-877-778-2106 and they have prepaid plan as low as $15.00

Not a problem. For a recap, we've discussed payment extension. If this is all for me, I won't take much of your time now. For your reference, you can also check the payment arrangement using this helpful link: https://www.t-mobile.com/support/account/payment-arrangement

Thank you for your time and effort here in T-Mobile Messaging. We hope everything goes well for you soon. And always take care

Thank you for sharing your reason with us, Samuel. Access the T-Mobile or T Life app on your device. Select Manage and choose a line. Select All account settings > T-Mobile ID. Choose the PIN/Passcode section.

Thanks for making the payment for your full account balance, Courtney! Good news! You no longer have balance on the account and your payment arrangement set up is already removed as well!

Just for a recap you contacted us today regarding your payment for whole balance

Apart from this, to ensure you have an amazing journey with T-Mobile. I would also like to take this privilege to ask, how is your overall experience with T-Mobile so far and if did we take care of your reasons for reaching out today completely?

Full Retail Price: $699.99 EIP Monthly Price: $29.17 Downpayment: $0.00 EIP Term Length:24

$29.17 per month for 24 months

To find the ICCID (SIM card number) on a Samsung Galaxy S9+, you can do the following:

1. Swipe up or down from the center of the display to access the apps screen
2. Navigate to Settings
3. Tap About phone
4. Tap Status
5. Tap SIM card status
6. View the ICCID

Thank you for patiently waiting. As per checking here, exactly today is your arrangement date amounting of $162.54 and you did an advanced payment of $164.00 last 08/30.

To set proper expectation, we don't recommend making an advanced payment because the system might not recognize it as payment for the coming arrangement. This is only possible if the payment arrangement does not have a payment card or bank account set up when the creation of the arrangement has been made.

Since seeing here, the system is trying to collect today, it might take 24-48 hours for it to stop collecting and we don't have an option to remove the card ending 8500 while it is being processed. By any chance, is the payment method have sufficient funds?

We appreciate you for sharing your reason, Maricel. No worries, we respect your choice. We believe our customers should have the freedom to choose their carrier.

In cases, that we weren't able to process the payment in the morning timeframe,

Your feelings are valid, Travis. We do apologize if this is not the assistance you were expecting. Since the arrangement is on pending status, the system still allows us to either remove the payment method by doing manual payment until 09/06 or use other payment method to secure the service from possible system suspension.

You may settle the bill using your T-Mobile app, our website or visiting our local store near you.

You can proceed making a payment on the 7th, but we cannot guarantee that your service is secured by then

Transparently, you are already on the extension since the payment arrangement was made for our valued customers who need further extension if they cannot settle the bill exactly on their due dates. If you want to ensure that the service is secure, we do recommend that we have to make sure that we are following the payments that was committed.

We appreciate you for your kind understanding, Travis. We just want to be on the same page, by paying on the 6th through manual payment, you agree to remove your payment method.

Shall we proceed removing your payment method now so that the system won't proceed trying to collect on 09/04 then you may proceed making manual payment on 09/06?

Thank you so much for your kind patience. As your representative today, I've checked all of our promotions the active ones and the expired ones when you activate the tablet S7.

As per careful review, I'm afraid to say this but we don't have promotion for the Galaxy S7. We do apologize if this is not the assistance you were expecting. And we hope for your kind understanding.

89049032006008882600103450683498

Pairing updates may take up to an hour to provision

Thanks for patiently waiting, Sheila. Here's the details now:

Go5G plan: $75.00 Equipment: $6.25 Total estimated monthly recurring charges: $81.25

Checking here you got our promotion for the device. Android: $600 off with New Voice Line. You will receive the offer value of $600 (approximately $25.00/mo.) in 24 monthly Recurring Device Credits (Recurring Device Credits). The equipment charge is for your device installment plan for 24mos., you were eligible to get this that's why you are not being charged for normal price for your S24 Ultra 256GB. Good thing you take advantage of our promotion!

May I kindly ask if there's a charge that isn't supposed to be on your bill details, Sheila?

Thank you so much for kind patience, Sheila. You are right, you should be being charged for $75.00 which is you are being charged right now, however it is only for the voice line cost, the equipment or your device installment is not yet included. Due to the account is new, the financial credit is not yet high that was why the down or upfront cost is a bit high to get this new device. We highly suggest keeping the account in good standing to have high finance credit for future purchase!

The normal monthly cost for your device is $31.25 since you have our promotion, the $600 off is divided into 24mos. which is $25.00 discount monthly, that's why you're just being charged for $6.25 for your new device S24 Ultra.

Rest assured, that this is your estimated monthly recurring charges, and no hidden charges added.

Thank you for patiently waiting. As per checking here, you are one step away to get our Netflix on US ($6.99 discount 2 screens with Ads), all you have to do is have 2 active voice lines on the account.

May I kindly ask if you are willing to add a new line to get Netflix on US discount?

We totally understand and respect your decision here, Sheila. No worries. Rest assured that if you are still willing to get our Netflix on US with your rate plan, you just need to activate your 2nd voice line.

Thank you for patiently waiting! As per checking here, you won't lose your $26.05 discount from your device iPhone 14 Pro Max 128GB when you switch to our Go5G Plus plan! You still have 3 months left credits (21 of 24 promotional credits)

I appreciate your efforts on sending the OTP, April! We're almost done activating this in our end, could you please follow these helpful steps on how to get your EID?

1. Go to the Settings app from the home screen
2. Select General, then About
3. Scroll down to view the EID Number

You may add spaces in between of the EID numbers or take a screenshot/picture of it. Because it will only show *** in our end. Thank you!

Thanks for sharing and being honest with us. As per checking the account, you are on suspended status due to the payment arrangement didn't meet on time (system suspension).

I tried many times to set up a payment arrangement in our end (this is the only way to make your service active), it's just that the system won't let me. It requires that you need to make your past due from $215.78 into $0 for you to be eligible to set up a new payment arrangement to have further extension.

We have a good news here! We can make your service active today by setting up a payment arrangement then with these options:

1. You may proceed paying the $100.00, it will help to lower down the bill and then we can set up your payment arrangement to make the service active again!
2. We can proceed with the payment arrangement right away without making $100.00 payment today.

May I know which option do you prefer, Andrea?

Is T-Mobile Bald Hill Road & Tollgate near you? Open 9:00 am - 8:00 pm daily, except Sundays 11:00 am - 6:00 pm 1087 Bald Hill Rd, Warwick, RI 02886 (401) 826-8037

To extend my help, I will set it up for you. The $10.00 support fee

Good news! It is now deleted! You may set up the arrangement now and I can guarantee you 100% the system will give you extra 7 days per arrangements!

Memo Created 10:24 PM Today MSISDN (520) 339-1298 Call Back at (520) 339-1298 355975560826616 Samsung - Galaxy S23 Fan Edition Hardware Battery: Cannot charge Asked probing questions Different outlet Alternative charger Cable is OEM Fundamental Troubleshooting (Account Care) steps completed before transferring to Tech Care.

We're so sorry to hear about your previous experience you had, Jessica. This is not the experience we want you to have here in T-Mobile. We are reviewing your account now.

For us to be on the same page, you are having internet issue, correct?

I do recommend for us to connect with our Internet Tech Support for them to be able to check this further and give you the return label and cancel the line. Here's our Home Internet Tech number: 1-844-275-9310

Would you be able to call the number above today, Jayme?

You have these options:

1. File a claim since you are eligible, and we've checked the table for deductible fee to lessen your effort and it says for Accidental Damage it costs estimated $99.00. For filing a claim, you need to visit the link above or contact Assurant for them to be able to process your claim as soon as possible.

2. Visit any third-party repair shop for alternative option and they will tell if you have any payment that needs to be settled to fix your device

May we kindly ask how you would like to proceed?

For filing a claim, you need to visit the link above or contact Assurant for them to be able to process your claim as soon as possible.

We appreciate you for sharing your reason, George. This must be hard for you. I can totally understand how something like that can shake your budget up. I have had to deal with something similar in the last year, so I know how hard it can be. We hope everything goes well for you soon.

As per checking the account received system suspension due to the due date was not settled on time or the payment arrangement has been failed. We have an option here, to make the service active, we need to settle $195.70 past due balance (it will automatically restore the service) or $87.14 minimum payment (then set up payment arrangement). Alternative/Temporary option, you may consider having our Prepaid and the plan is starts for as low as $15.00

To restore your service on postpaid, your option you have either settle the $87.14 minimum payment then set up payment arrangement (setting up payment arrangement will make your service active). Or if you can settle the whole past balance of $195.70, it will automatically restore the service.

I understand that paying the bill can be challenging. As an alternative or temporary resolution, we offer a T-Mobile prepaid plan starting at $15.00. Would you be interested in this option?

Prepaid: temporary resolution

We have the most affordable that we can offer which is the $15.00 plan: Unlimited Talk, Text, & 5 GB Data capped $15

As per careful review, seeing here, your bill went up because of recent change on the account, which was the rate plan change from Essentials plan into Go5G Plus. Due to the account is on past due, the amount for your past due balance was just added to your new bill amount.

For your reference, your estimated monthly recurring charges is around $285.00 For detailed bill charges:

2 voice lines: $110.00 Line 5929: $30.00 Line 9318 $65.00 Line 7220 $55.00 Line 1010 $25.00

Total estimated monthly recurring charges: $285.00

Thanks for patiently waiting! As per checking here, having 3 Go5G Plus plan voice lines: $185 w/ AutoPay / $200 Regular

But since you got the limited line discount, with 3 voice lines you with the line promotion, it will just costing your $140.00 instead of $200.00

Thank you for confirming! Good news! We appreciate your manual payment of $111.00 made on 09/03! The system showing us that the 1st payment arrangement is rejected because we haven't pay it exactly on 09/01. On the brighter side, you did a manual payment for it and rest assured that you can proceed with the remaining 2nd arrangement on 09/15 without having service interruption!

Here's their benefits differences:

Having Essentials plan, the benefits are: • Talk & Text: Unlimited • High-Speed Data: Unlimited data on our 5G & 4G LTE network. 5G access with compatible device & coverage area. • Premium Data: During congestion, you may notice slower speeds than ONE plan/Magenta/Go5G customers. If you use more than 50GB in a month, you will notice further reduced speeds, as all on-network data used counts towards data prioritization. • Mobile Hotspot: Unlimited mobile hotspot data at max 3G speeds.

While keeping our Go5G Plus plan: • Talk & Text: Unlimited • High-Speed Data: Unlimited data on our 5G & 4G LTE network. 5G access with compatible device & coverage area. • Premium Data: Unlimited Premium Data (won't be prioritized lower because of data usage) • Mobile Hotspot: 50GB of high-speed mobile hotspot data included. Unlimited mobile hotspot data at max 3G speeds after 50GB

Oh, you're so sweet as a mom! Your son is so lucky to have you.

We appreciate you for letting us know your request for today.

Oh, a new baby! Congratulations, Aereiana! We appreciate you for letting us know your reason for requesting a payment extension. We hope you feel better soon.

I'm still choosing the best option for you, I understand your eagerness to resolve this, I will keep you updated. I am personally eager as you in getting us an option that may works for you. May I ask if is there amount that you can settle for today please?

DEAD END PA: (WALANG PAMBAYAD---MAY MIN. PAYMENT)

Thank you so much for patiently waiting, as per carefully checking here your service is currently suspended status and in order to restore your service our system requires to settle at least the past due balance of $249.96 on the account or at least the minimum payment of $82.15

Here's your options:

1. Settle at least the minimum payment of $82.15 as soon as you can and set up payment arrangement, it will restore your service automatically.
2. We have temporary resolution for you to still have a service by having our Prepaid. You can get service for as low as $15.00!

Prepaid: temporary resolution We have $15.00 plan: Unlimited Talk, Text, & 5 GB Data capped $15

May I kindly ask your thoughts on this?

Prepaid: temporary resolution We have $15.00 plan: Unlimited Talk, Text, & 5 GB Data capped $15

Thank you so much for your kind patience, you need to dial our customer care at 1-800-937-8997 to start this transfer process and then authorize the line that needs to be released and then once this is done, your daughter may claim it within 30 days.

Would you be able to contact the number above today?

We can file a promo escalation about the watch, and once approved, this promo discount will take effect on the next bill cycle. May I know your thoughts on this please? Or if you still want to cancel them?

We appreciate your kind patience, Tameka! As per checking here, we had an open enrollment Protection 360 (P360) last July 2024 somehow it is no longer available.

For your future reference, we highly suggest the protection plan/insurance (P360) to be added when purchasing a device or upgrade. It can also be added within 30 days of purchase.

Pixel 9 Pro Fold

Full Retail Price:$1,799.99 Due Today:$0.00 EIP Monthly Price:$75.00 Downpayment:$0.00 EIP Term Length:24

Pixel 9 Pro Fold Customer Price $1,799.99 Total Monthly Payments: $1,799.99 Down Payment$0.00 $75.00 per month for 24 months

You may process this later in your end by using the helpful link below:

Set up & manage your T-Mobile ID

To make a line identifier the primary line on a T-Mobile account, you can do the following:

• Log in to the Account Hub
• Select Global Settings from the side navigation
• Select Line Identifiers
• Select Make primary for the line identifier you want to make primary
• Select Save to apply the changes

The Primary Account Holder (PAH) for a T-Mobile account has full access to account management options, including setting permissions for other lines and viewing account activity.

Yes, that's absolutely correct, Desirae! The estimated timeframe is within 1-3 business days, on the other hand, eventually it will be activated within 24 hours

MOBILE NUMBER CHANGE ADVISEMENT:

Got it! Before we proceed, we want you to be fully aware and to set proper expectations with this process:

• You'll receive a free text message with the new mobile number (randomly generated by the system with your area code). Once received, please turn your tablet off, then back on.
• You may receive a free text message stating that your previous mobile number has been unenrolled from the service. Don't worry your service carries over to the new mobile number.
• Mobile number changes are completed within 2 to 4 hours.

Shall we process the mobile change now?

Desirae.XXXXXXXXXXXXXX@gmail.com 353776391519210 5eddc543-f5b9-4367-88f9-b188ab6360a1

The system needs to detect the payment for the whole payment arrangement to secure the service.

Just to set proper expectation that we still have an extension on top of your payment arrangement, however we cannot guarantee how long it will last.

On the other hand, what I highly suggest is to make a payment as early as you can to avoid interruptions to avoid being charged for restoration fees of $20 per line. (capped of 3 lines $60)

Kindly do let me know if you have any question, okay? I just don't want to miss any for you

$155 + $23.12 + 18.00 + 38.75 + 18.00 + 30.42

• taxes $4.88

Thank you for your patience, Preethy! Here's your current plan benefits (Go5G Plus): • Talk & Text: Unlimited • High-Speed Data: Unlimited data on our 5G & 4G LTE network. 5G access with compatible device & coverage area. • Premium Data: Unlimited Premium Data (won't be prioritized lower because of data usage) • Mobile Hotspot: 50GB of high-speed mobile hotspot data included. Unlimited mobile hotspot data at max 3G speeds after 50GB

While having the Go5G plan: • Talk & Text: Unlimited • High-Speed Data: Unlimited data on our 5G & 4G LTE network. 5G access with compatible device & coverage area. • Premium Data: 100GB Premium Data (won't be prioritized until after 100GB data usage) • Mobile Hotspot: 15GB of high-speed mobile hotspot data included. Unlimited mobile hotspot data at max 3G speeds after 15GB.

Thanks for confirming and we're so sorry to hear about what happened to the 6070 device. As per checking here, the line 6070 doesn't have insurance plan as well as out of warranty.

On the other hand, we may further check this by visiting our retail store to see if the device is still eligible for protection 360 insurance plan once the store staff done with the device inspection. To lessen your effort, here's the helpful link: https://www.t-mobile.com/stores/locator/

Other option is that we may visit third-party repair shop near you for further checking with the device.

May I know how you would like to proceed please?

For your reference, you may monitor your bill using these helpful steps:

1. Go to the Home screen. Choose T-Mobile.
2. Choose BILL.
3. Scroll down. Choose Download PDF.
4. Choose an option, in this case, View summary bill.
5. A PDF of your bill will be downloaded. To view the file, drag down the status bar at the top of the screen or find it in your downloads folder. Return to the Home screen.

Kyndal: 2 lines $80.00

Equipment discount 50% off line 6977: $26.25 // -$13.13 Line discount -$20.00

Line 9755 iPad device discount -$9.59 Line discount -$12.50 Mobile Internet Discount -$40.00

Charges:

Line 4139 Protection 360 Tier 5 TE $18.00 GoTo Tempered Screen Protector for Apple iPhone 14 Pro $3.34 Tech21 Evo Clear Case for Apple iPhone 13 - Clear $3.34 iPhone 13 $30.42

Line 6977 $0.00 iPhone 13 Midnight 128GB $13.12

Line 2277 line cost $20.00 Protection plan $18.00

Thanks for your kind patience, Vanessa. The previous representative was telling the truth. You had a minimum of $427.27 yesterday with 31+ days past due, and that was the only amount required by the system to make the service active again. Since we paid the minimum payment yesterday, it lower your bill as well as the past due days you have on the account.

Since seeing here you are at 31+ days past due still, the system generated a minimum payment for us to settle before it gives us further option to make the service active

As per careful review, here's your bill breakdown:

Plan 2 lines: $120 Paramount: $5.99

Line 7302 Protection plan $18.00

Line 7908 (watch line) Plan: $15.00

Line 7910 (watch line) Plan: $19.12

Line 7970 (watch line) Plan: $15.00 Watch device: $6.25

Line 2186 Protection plan $18.00

Line 6889 Protection plan $18.00 Equipment iPhone 14: $5.42

Total: $240.78

May I kindly ask if there's any charge that shouldn't be on your bill, Sheila?

We totally understand where you are coming

It saddens us to know that you are considering switching to other provider. We do apologize if you weren't given the proper expectation about the protection plan tiers estimated costs.

Please know that the details we gave are accurate and valid charges since the Tier 5 for the protection plan for the mobile device is $18.00/monthly (all of your mobile devices insurance plan are under Tier 5) while you had estimated $8/monthly protection plan on your watch device.

We appreciate you for letting us know you are considering our offer. If we are going to change your insurance plan to the iPhone into lower Tier for Protection Plan 360, on the other hand, the system will detect that it is not matched and then it will not have any change. Please be advised that since you the mobile devices are under Tier 5, automatically the cost for it is $18.00/monthly.

It looks like you've stepped away. Not a problem. If this is all for me, I won't take much of your time now.

If ever needed, you may visit this helpful link to lessen your effort: https://www.t-mobile.com/support/account/pay-your-bill

Thank you for your time and effort here in T-Mobile Messaging. Have a great rest of your day! And always take care!

If you can use the PAH line to contact us, you may request it and it needs to be done over-the-phone by dialing our customer care at 1-800-937-8997 or visiting our store.

May I kindly ask if you are available to visit our store today or how you would like to proceed?

Thank you for your permission. As per checking here, there's an ongoing tower maintenance in your area and the service has been impacted since 09/06. Rest assured that our engineering team are currently engaged and doing their best to fix this as soon as possible. Could you please try these helpful steps below to reset your network settings?

Kindly tap Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

What I highly suggest is to try refreshing the network settings after 2-4 hours. If the service is still not working, you have the option to call our tech team on 1-505-998-3793 to perform some advanced troubleshooting and identify the root cause of the problem.

You're most welcome, Duane! I appreciate it a lot. Good news! You can now set up a new payment arrangement on the account, kindly refresh the app to see the changes. Can you confirm it please?

We totally respect your decision, Anthony.

We respect your decision, Dayanara. For your reference you may dial our customer care over-the-phone to be transferred to our Tech Support, here's the number that you can dial: 1-800-937-8997

Just for a recap you contacted us today regarding your device gets frozen. We're very sorry if we're unable to completely resolve your concern today, but I hope you have felt my sincerity in helping you out in my own little way. I hope that this issue won't affect your great experience with T-Mobile

May I please know if we are able to take care of your reasons for reaching out today completely? I just don't want to miss any

4640 SIM: 8901260390797535748F

8397 new SIM: 8901260390797535730

Thanks for confirming. As per checking here,

Trade-in device Apple iPhone 13 128GB Blue - T-Mobile

Serial Number: 358691739080848

We have here, iPhone 15 Pro Max 256GB colors available: Natural Titanium, and White Titanium and we also have promotion for it that your rate plan and trade-in device are eligible!

May I know your thoughts on this, Emily?

If you are going to get our iPhone 15 Pro Max today, you are also eligible to get this limited offer—Apple: $300 off with Trade Get up to $300 off the Apple iPhone 15 series, 14 series, or SE (3rd Gen) (via FMV + Recurring Device Credits) when you purchase it on Equipment Installment Plan, trade in a qualifying phone, and have or switch to a Go5G, Magenta, or ONE plan.

For us to be able to check your estimated bill once you get this, we need to send a one-time PIN.

You are eligible for our Netflix on Us! It is 2 Screens No Ads Netflix $6.99 discount/free of charge monthly! And go

iPhone 15 Pro Max 256GB Natural Full Retail Price: $1,199.99 EIP Monthly Price:$50.00 Downpayment:$0.00 EIP Term Length:24

$180 = $300 - $180 =

Thanks for your approval. Rest assured that we've doubled check here that there's no call blocking existing on the account and no tower maintenance ongoing in your area.

APPLE LAUNCH SSO//STAY TUNED:

Transparently, we don't have the iPhone 16 series yet in our order tools. But the Pre-order would be on September 13th, 5am PT.

You can stay tune to our website for the pre-order updates and deals that you can take advantage of https://www.t-mobile.com/

Please let us know if you have any questions or clarifications. Thank you

Thanks for confirming. I can totally understand how something like that can shake your budget up. I have had to deal with something similar in the last year, so I know how hard it can be. If there were any other options with that balance I can assure you that I would provide them in a heartbeat.

Good news! Since you can settle it on the 13th, for your 1st arrangement 09/11, we just need to leave the arrangement as it is and then we also have an option to remove your payment method, that way the system won't try to collect exactly on 09/11 for payment.

May I kindly ask your thoughts on this, Vincent?

26.25 + 90

Thanks for patiently waiting, Hayliee. As per checking here, your monthly recurring charges is around $55.00 and seeing that you are enrolled with AutoPay with eligible payment method, you are getting $5/line discount. Your estimated monthly recurring charges is $50.00 moving forward.

About your bill, you had a past due of $22.65 that's why your bill balance is $76.17

Max trade-in value for your iPhone 12 is up to $105.00

Thank you for that clarification, Brent! Since there's a limited offer that the device connection charge is can be waived when being processed in your end, we highly suggest this option and the system might give you an option as well to pick it up via T-Mobile store instead of being delivered to your address. Usually, it might take 1-3 business days to receive the new device, and you may also process this by visiting our store and if the store near you has enough stock for the iPhone 14, you can get the new device right away!

Thanks for patiently waiting. As per checking the account, transparently for you to keep the roadside assistance, the account must be stay on good standing.

To view or monitor your bill charges, you may follow these helpful steps:

1. Log in to Account Hub and go to Billing to select the desired account if you have multiple accounts.

2. Select the download icon for the statement you want to download on the Statements tab.

3. Choose a statement type (Summary or Detailed) and select Download

4. Go to the Home screen. Choose T-Mobile.

5. Choose BILL.

6. Scroll down. Bill details are displayed. Under Unpaid balance, the account balance is displayed. Under Plans, voice lines and plans are displayed.

7. Scroll down. Under Equipment, equipment changes are displayed. Under Services, service changes are displayed. Under One-time charges, one-time charges are displayed.

8. Scroll up. Choose View by line.

9. Under View by line, your charges are displayed by line. Return to the Home screen.

Thanks for your kind patience, Ashley. Here's your options for your iPhone 15 device to reverse the remaining charge, you may visit our store near you to process any of these:

1. Request to divide it into 9 months
2. Pay the remaining balance
3. Return the device to us
4. Upgrade a new device

May I kindly ask which option do you prefer?

JOD remaining balance DR (9 months charge) T-Mobile always want the best for you and we really appreciate you for being one of our valued customer here for more than 2 years and counting. To set a proper expectation and transparent with you the JUMP! on Demand remaining balance are valid charges once you've completed the 18 months charges. No worries! I got your back and rest assured in helping hands for approval I have already requested and raised to my higher support in order to divide the charges for 9 months on your account please be advise it will reflect at the end of your billing cycle once we receive a feedback we will reach back for an update, sounds like a plan?

We appreciate you for letting us know the advance payment for your 1st arrangement $121.11. Since seeing here that your payment arrangement has payment method card ending in 6745, your payment tomorrow will go through although it might not recognize by the system that this is for the 1st arrangement. Here's your options to prevent double charges:

1. If you want to proceed with the advance payment tomorrow, the system still allows us to remove your payment method card and rest assured that you won't get double charge and then you may continue paying manual payment on your remaining 2nd arrangement date.
2. Make a manual payment on your 1st arrangement date exactly on 09/17 for the same amount

May I kindly ask how you would like to proceed with your 1st arrangement, Ruben?

• Autopay discount included Essential 4-Line Offer $100.00 Add a line 8833 $25.00

• taxes

Total: $150.41

To monitor your bill, you may use this helpful steps

To change the Wi-Fi password for T-Mobile Home Internet, you can use the T-Mobile Internet app or a browser:

1. T-Mobile Internet app
2. Connect to the gateway over Wi-Fi
3. Go to the Home screen
4. Select T-Mobile Internet and log in
5. Select NETWORK
6. Choose a network
7. Select the text box under Wi-Fi network password and enter a new password
8. Select Save
9. Select Ok

Thanks for sharing us your reason. As per checking here, since our warehouse confirmed that the device has been returned, it might take 1 bill cycle to reflect these changes. Rest assured that once the warehouse staff done doing the inspection, your adjustment for this will receive towards your bill.

Since your close date is 24th of the month, you may contact us (text/dial 611) by that date and it will be automatically cancelled on your close date to prevent prorated charge.

May I kindly ask your thoughts on this, Victoria?

Installment Date & Amount 1 09/29/2024 $138.19 2 10/13/2024 $138.19

To recap: you are authorizing T-Mobile to charge your credit/debit card ending in 7821 for $138.19 to be paid on 09/29/2024, and $138.19 to be paid on 10/13/2024. Once I save the arrangement it can't be changed or deleted. Do you agree?

Thanks for patiently waiting! As per careful review, the new device that you can upgrade (without adding a new line/trade-in):

iPhone 15 (128GB storage, colors available: Pink & Black) FREE: delivery within 1-3 business days

Full Retail Price: $729.99 EIP Monthly Price: $30.42 Downpayment: $0.00 EIP Term Length: 24 $30.42 per month for 24 months

All you need to pay today to get this order to be placed: $88.55

May I kindly ask your thoughts on this, Portia?

Also, about the Device Connection Charge on US, as further review, it will only applicable if you are going to trade-in a device or adding a new line.

joseph.hatfield62@yahoo.com

iPhone 16 pro 256gb and an iphone 16 promax 256gb. would be the two im looking for

Preorder 9/25-10-01 iPhone 16 pro 256gb Full price: $1,099.99 Today: $367.99 (EIP) Monthly: $30.50 (×24mos.)

The due today for the iPhone 16 Pro Max 256GB: $592.71 While for iPhone 16 Pro 256GB: $507.27

Line cost for 2 voice lines: $130 w/ AutoPay / $140 Regular

3047804248 | 359265520550829 Phone 1 samsung: 359265520550829 tempo t-mo line: 3043658179

Phone 2: 352229493553019 Phone 2 - 3049636358 | IMEI 352229493553019

phone 1 is Galaxy S24 Ultra, phone 2 is iPhone 15 Pro Max watch 1 (galaxy watch that goes with phone 1) 3045422978 IMEI 358093791332276

Watch 2 (apple watch that goes with phone 2) 3049633019 IMEI 350008038926084 // EID: 89043052009008887023001223706989

account number: 82701144200001 port out pin: 497311

5012 straight frk, yawkey wv 25573.

⁠Sage's 1st half

CREDITS- $53.64 (1st $38 78597099-450c-4908-ba31-e780f88034fc // 2nd $15.64 86791ce7-6df9-446a-9a9c-cbe30bd67d59) CANCEL-  0 TO count:  0 PA delete: 0 Restore: 0 Fee waiver: 0 AAL:  4 (12ff1273-3c77-420f-89d9-5dd55ae24e1f) Outbound calls: 0

Thanks for sharing your reason on this extension request, Dante. I can totally understand how something like that can shake your budget up. I have had to deal with something similar in the last year, so I know how hard it can be.

As per checking, you are right, you still have an active arrangement with 31+ days past due. Please do be advised that once the system automatically removed the arrangement due to it didn't detect any payment for the arrangement amount, in order to set up a new one, the system requires you to settle a minimum payment of $82.39 before it allows us to set up a new arrangement to have more time to catch up with the bill.

Full price for iPhone 16 Pro: $999.99 Thanks for patiently waiting, Katherine. Here's how our promotion works for you reference:

For your iPhone 12 estimated trade-in value: $105 Trade-in an iPhone 12 = $105 FMV. $830 promo value - $105 FMV = $725 in bill credits (approximately $30.21 per month)

• The $30.21 credits would be divided into 24 months that's why please expect a $30.21 device discount within 24mos promotional credits.

For iPhone 14 Plus estimated trade-in value: $255 Trade-in an iPhone 14 Plus = $255 FMV. $830 promo value - $255 FMV = $575 in bill credits (approximately $23.96 per month)

• The $575 credits would be divided into 24 months that's why please expect a $23.96 device discount within 24mos promotional credits.

Yes iPhone 16 and the 16 plus for my daughter

iPhone 14 Plus - Purple - 128GB's estimated trade-in value: $255 iPhone 14 Pro - Space Black - 128GB's estimated trade-in value: $355

Here's how the above promotion works for your future reference:

1. For iPhone 14 Plus - Purple - 128GB's estimated trade-in value: $255 Trade-in an iPhone 14 Plus = $255 FMV. $1,000 promo value - $255 FMV = $800 in bill credits (approximately $33.33 per month)

• The $800 credits would be divided into 24 months that's why please expect a $33.33 device discount within 24mos promotional credits.

1. For iPhone 14 Pro - Space Black - 128GB's estimated trade-in value: $355 Trade-in an iPhone 14 Plus = $355 FMV. $1,000 promo value - $355 FMV = $645 in bill credits (approximately $26.88 per month)

• The $645 credits would be divided into 24 months that's why please expect a $26.88 device discount within 24mos promotional credits.

256 GB 512 GB 1 TB

iPhone 16 Pro Max 256 GB Black (sample order) Full Price: $1,199.99 Today: $905.99 (EIP) Monthly: $12.25 (×24mos.)

Due today/upfront cost: $1,015.81

The reason why the down payment is kind of high due to your financial available credit is not enough cover an entire purchase and the remainder will be added to the down payment. To make this increase, we highly suggest keeping the account in good standing!

You might need also to switch to the eligible plan, which is Go5G Plus.

We appreciate you for sharing your reason with us, Sylvia. I can imagine how frustrating this must be for you, especially after setting up your new gateway and trying to connect your Nest. It’s tough when things don’t go as planned. Let’s work together to figure this out. I’m here to help you troubleshoot and get everything connected smoothly. You've got this!

By any chance, do you have our T-Mobile Internet App on your mobile device right now?

DEFAULT PASSWORD

If you want to change its password into a new one, kindly follow these helpful steps using T-Mobile Internet App:

To reset the T-Mobile Home Internet Wi-Fi password to its default, follow these steps:

1. Locate the Default Password: • Check the sticker on the back panel of your gateway device. It will display the default Wi-Fi network name (SSID) and password.
2. Use the T-Mobile Internet App: • Ensure your device is connected to the gateway over Wi-Fi. • Open the T-Mobile Internet app or the T-Mobile Internet in T Life app. • Navigate to the section where you can manage your Wi-Fi settings.
3. Reset the Password: • If you need to reset the password to the default, you can either: • Use the default password found on the sticker on the gateway. • Follow the prompts in the app to reset the password. This may involve selecting "Forgot Password" and entering the default gateway admin password found on the sticker.
4. Change the Password (Optional): • If you wish to change the Wi-Fi password from the default, you can do so in the app by selecting the network you want to change and entering a new password in the appropriate text box

NEW PASSWORD

To change the T-Mobile Home Internet WiFi password, follow these steps:12

1. Ensure Connection: • Make sure your device is connected to the gateway over WiFi.
2. Open the T-Mobile Internet App: • Launch the T-Mobile Internet app on your phone or tablet.12
3. Navigate to Network Settings: • In the app, go to the Network screen.23
4. Update WiFi Network Name and Password:12 • Choose the WiFi network name (SSID) you want to change. • Enter the new network name in the text box under WiFi network name (SSID). • Enter the new password in the text box under WiFi network password.12 • To reveal the current password, choose the eye symbol.23
5. Save Changes: • Save the changes. Note: that any devices connected to the network will disconnect and require you to reconnect using the new password.

Thanks for your kind patience, Asarias. As per careful review, your account has a high equipment credit limit, that's why we got a lot of under equipment installment plan. And since with these ongoing devices paying monthly that are being fully paid usually within 24 months somehow your credit limit has been used up fully.

To be transparent with you, we can't increase your credit limit right now because it's set by our system. But don’t worry! Once you pay off some of your equipment or finish your installment plan, your available credit limit will go back up.

Yes, we admire you for keeping your account in good standing. It is one of the factors to have a good credit limit available. It's just that since your credit limits has been used up, meaning right now, it has a higher existing balance (Equipment Installment Plan balances) can reduce the available credit for new purchases.

Please rest assured that once you pay off some of your equipment or complete your installment plan, your available credit limit will be adjusted accordingly.

Device you can get and the requirement: • Motorola moto g 5G - 2024 T-Mobile REVVL 7 5G or REVVL 7 PRO 5G Must purchase on Equipment Installment Plan, Yearly Upgrade redemptions included

May I know your thoughts on this please?

IDLE UNAUTH!!!!

It looks like you've stepped away. Not a problem. If this is all for me, I won't take much of your time now.

If ever needed, you may visit this helpful link to lessen your effort: https://www.t-mobile.com/support/new-to-tmobile/t-mobile-tuesdays

Thank you for your time and effort here in T-Mobile Messaging. Have a great rest of your day! And always take care!

TEAM KRAM SEPT 18TH SHIFT CREDIT- $300.86 (60 + 32 + 21.2 + 60 + 26.21 + 20 + 37.45 + 44) CANCEL - 4 (1 + 1 + 1 + 1) TO count: 2 (1 + 1) PA delete: Restore: Fee waiver: 1 AAL: 3 (1 + 1 + 1) Outbound calls: 4

TINA 4:01am - close at 4:21AM

Good news! We can definitely fix this for you since what happened was you've been charge for two plans from your previous Go5G 55 and then Essentials Saver plan. You should've been automatically credited for the amount of $60.00 for the rate plan change, but since it didn't happen, I will be the one to resolve this for you by crediting $60.00 effective today.

Could you please try to follow these helpful steps below?

1. Dial into the voicemail system by calling '123' from your T-Mobile phone.
2. If the message was recently deleted, you might be able to recover it before hanging up. After listening to the message, press '7' to delete and then '1' to recover it

We have stocks with these phone memory and colors:

• 256 GB: Black Titanium, Natural Titanium, White Titanium, Blue Titanium • 512 GB: Black Titanium, Natural Titanium

4 voice lines: $160.00

7 voice lines: $205.00

Currently you have T-Mobile ONE plan: 1078 and 8736 $130.00 7066 $25.00 6850 $0.00 1294 $25.00 5055 $25.00

Netflix $8.50 Equipment to the line 6850 $32.49 Total: 75

Thanks for patiently waiting. Here's the cost details when you have the Go5G Plus plan:

1078 and 8736 $150.00 7066 $35.00 6850 $0.00 1294 $35.00 5055 $35.00

Netflix $8.50 Equipment to the line 6850 $32.49 Total: 295.99

Thanks for patiently waiting. Here's the cost details when you have the Go5G Plus 55 plan:

1078 and 8736 $110.00 7066 $55.00 6850 $0.00

Netflix $8.50 Equipment to the line 6850 $32.49 Total: 205.99

1294 $55.00 5055 $55.00

Netflix $8.50 Equipment to the line 6850 $32.49 Total: 295.99

work perks $255-$38.25 = $216.75 for your voice lines cost

$216.75

Here's the helpful steps on how to turn on/off Data Roaming:

Kindly go to Settings > Choose Cellular > Choose Cellular Data Options > Turn on/off Data Roaming.

Also, to lessen your effort, you can visit this helpful link below on how to add the international data pass when outside the US that you would prefer. And all you have to do is turn on Data Roaming

Here's the helpful steps on how to turn on/off Data Roaming:

Kindly go to Settings > Choose Cellular > Choose Cellular Data Options > Turn on/off Data Roaming.

https://www.t-mobile.com/cell-phone-plans/international-roaming-plans/unlimited-calling-data-pass

As per careful review, the line

2178 has a line discount of $30.00 making them free of charge monthly.

Appreciate it. Good news! You can still pay your 2nd arrangement date for $61.36 on Tuesday before 8 am tomorrow.

Would you be able to settle it by then, Filadelfo?

for iPhone 16 Pro 128GB Black Titanium • $34.58 per month for 24 months

When getting the devices today or the upfront cost for the iPad Pro 13-inch (M4) 256GB Space Black and iPhone 16 Pro 128GB Black Titanium combined:

Due Today $1,156.23

May we kindly know your thoughts on this, Gonzalo?

And good news is you won't be charged right away for this, it will reflect your bill statement on your next bill cycle

In-flight Wi-Fi To access airplane Wi-Fi under the Magenta Military plan, follow these steps:

1. Prepare Your Device: • Enable Airplane Mode: On your device, go to Settings and turn on Airplane Mode. • Turn on Wi-Fi: While still in Airplane Mode, turn on Wi-Fi.23
2. Connect to the In-Flight Wi-Fi: • Select the Airline's Wi-Fi Network: Choose the Wi-Fi network provided by the airline. For example, on Delta flights, you would select the DeltaWiFi.com network. • Open the Wi-Fi Portal: If the portal does not open automatically, go to the browser and enter the airline's Wi-Fi portal URL (e.g., DeltaWiFi.com).23
3. Wi-Fi Calling: • Enable Wi-Fi Calling: Ensure Wi-Fi Calling is enabled on your device. This is necessary to receive your One-Time PIN for in-flight Wi-Fi access.3
4. Receive One-Time PIN: • Wait for the PIN: It may take up to 2 minutes to receive the PIN in flight. Ensure your phone is in Airplane Mode and Wi-Fi Calling is ON.23
5. Enjoy the Service: Once connected, you can enjoy in-flight messaging and Wi-Fi services as per your plan's benefits!

2 iPhone 12 max pro - not available / out of stocks 1 iPhone 16 max pro - Backorder (Ships 10/09 - 10/23) • full price: $1,199.99 // monthly $31.25 (for 24months) And one Motorola edge 2024 - • full price: $299.99 // $12.50 monthly (for 24months)

2 iPhone 12 Pro Max, 1 iPhone 16 max pro, and 1 Motorola edge 2024 Right now, we have here

Right now, we are not able to check the exact cost details due to restrictions on the account such as there's an existing past due balance.

Please be

Thank you for your cooperation, Christopher. To make your mobile numbers unsearchable on Google, you will need to take a few steps to enhance your privacy settings. Here are the steps you can follow:

1. Remove Your Number from Google Search: • Visit the Google Search removal request page: Google Search Removal. • Follow the instructions to request the removal of your phone number from Google search results.
2. Adjust Privacy Settings on Social Media and Other Platforms: • Ensure that your phone number is not publicly visible on social media profiles (e.g., Facebook, LinkedIn). • Adjust privacy settings to limit who can see your contact information.
3. Opt-Out of Data Broker Sites: • Many websites collect and display personal information, including phone numbers. You can opt-out of these sites by visiting their opt-out pages. Some common data broker sites include Whitepages, Spokeo, and MyLife.
4. Use Google Account Settings: • Go to your Google Account settings: Google Account. Navigate to the "Personal info" section and ensure your phone number is not set to be publicly visible.

https://support.google.com/websearch/troubleshooter/3111061?hl=en https://myaccount.google.com/

Estimated trade-in value for the iPhone 12's: $105.00

For you home internet prorated charge, since it is 5 days from your close date (18th): $30.00/30days*5days = $5.00

(820) 837-7475 Tania Farmer Apple Watch SE (2nd Gen) (40mm) Digits Apple Watch PLUS

Actually, Lynne, it states on your account that both of your devices are under Applecare Services still and you may visit any Apple store near you to give you an option about your damaged device as well as if there's a fee.

By any chance, have you tried going to the Apple store about this?

Thanks for patiently waiting, Sarah. Here's the more detailed monthly recurring charges:

Voice line cost Go5G Business Plus plan: $95.00 Protection plan: $18.00 Installment device iPhone 15 Black 128GB: $30.42 less: AutoPay discount $5.00 Promotional credits monthly for your iPhone 15: $20.84 Previous promotion discount: $25.63

Subtotal: $91.95

Line 8485: $0.00

• taxes and fees: $1.50

Total monthly recurring charges: $93.45

Just for a recap you contacted us today regarding your sim activation and add a new line inquiry!

Apart from this, to ensure you have an amazing journey with T-Mobile. I would also like to take this privilege to ask, how is your overall experience with T-Mobile so far and if did we take care of your reasons for reaching out today completely?

Just for a recap you contacted us today regarding your rebate

Aside from this, may I kindly ask if there's anything else we can check or extend our help for you today? I just don't want to miss any

For your future reference, here's the detailed equipment installment plan on your account:

Line 4133 iPhone 14 - Blue - 128GB $33.34 - $29.17 (promo discount) = $4.17 Line 9690 iPhone 13 - Green - 128GB $30.33 Line 0161 iPhone 13 - Green - 128GB $1.24

Both lines are their last balance left except the line 4133 with 7 payments left

Total: $35.74

So, your monthly recurring charges on the account is $159.17 - $35.74 = $123.43‬. Please let us know if you have any questions or clarifications, okay? Thank you so much.

109 branch st muldraugh ky 40155 when would I get them

iPhone 15 Pro Max 256 GB full price: $1,099.99

Black Titanium Natural Titanium White Titanium Blue Titanium

• All of our 1 TB memory storage are out of stocks, also the 512 GB Blue Titanium 256GB and 512GB have enough stock!

Apple: $1,000 off with Trade on Go5G Next

Get up to $1,000 off the Apple iPhone 16 series, 15 series, 14, 14 Plus or SE (3rd Gen) (via Fair Market Value + Recurring Device Credits or RDC-only) when you purchase it on Equipment Installment Plan, trade in a qualifying phone, and have or switch to Go5G Next.

Are you planning to trade your current device, Heather?

Great questions! To answer them, basically, your account balance would be like this: -$270.00

When your due date comes, system will automatically try to collect on Oct 17th (your due date), since you have -$270.00 system will just deduct the bill balance of $92.08

Remaining balance: -$177.92, it can be used as well for your next bill cycle (Nov 17th)

Thank you for patiently waiting! Once the UPS returned it at our warehouse, the warehouse team will scan the device, once it is scanned and confirmed, rest assured that your bill will have a change and moving forward the charged is automatically refunded to your payment method used with this device.

I should be the one thanking you for being so understanding and easy to work with, Leah! You're very welcome. I'm here to ensure you have the best experience possible

If ever needed here's the QR code for the eSIM activation

How about this, may we know how many voice lines and your rate plan on the account, please?

Thanks for confirming, Brandon. Can you please try this helpful options/steps below on how to locate it?

Kindly use Google’s Find My Device:

• Open a web browser on the Samsung Galaxy A15 5G.12
• Go to the Google Find My Device website: Find My Device—https://www.google.com/android/find
• Log in with the Google account that is associated with the missing OnePlus 9 5G.

Then:

• Once logged in, you should see a list of devices associated with the Google account.
• Select the OnePlus 9 5G from the list.
• The website will attempt to locate the device on a map. If the device is online and has location services enabled, its location will be displayed.

Somehow, when trying to pull it up, it only shows the account status and it is on cancelled status.

I just wanted to pay off the bill so I don’t lose my account or number but I’ll give the customer care a call and see. Thank you again. Visitor | 07:11am

I totally understand your concern about keeping your account and number safe. It’s a smart move to do the alternative option here. Thank you for your patience, and I truly wish you the best in getting this sorted out quickly

---0-0-0-↓UNKNOWN I should be the one thanking you for being so understanding and easy to work with. You're very welcome. Just for a recap you contacted us today regarding your account service, we've confirmed it is on cancelled status and gave alternative option

Aside from this, may I kindly ask if there's anything else we can check or extend our help for you today? I just don't want to miss any

To be honest with you, due to high demand for the new iPhone 16, store inventory is limited, and it operates on a first-come, first-served basis. Since your order was placed earlier, the store prioritizes walk-in customers, which can lead to limited stock or outages. We truly appreciate your understanding in this matter, rest assured that you may receive another email within 24-48 hours and if you didn't receive any update, you may also call the store number to lessen your effort since that's the exact location you need to get the new device, Marilen

About the store incident, may we know the exact store address to take action about this?

May we know which line, please?

Transparently, we don't have a teacher discount, but we can further check it for this for you. May we know your school name, please?

Thank you for sharing your concern to us about payment extension. No problem. I'm sure we can have this checked for you.

For documentation purposes, could you please share what challenges you face when making a payment on your account by the due date?

Thank you for sharing your concern to us about payment extension and your reason for this request. For documentation purposes, could you please share what challenges you face when making a payment on your account by the due date?

Yes, you are absolutely right, seeing here in order for the system allows us to set up an arrangement for making the service active again, it requires us to pay the minimum amount of $45.04 at least instead of the $156.33 31+ past due balance. Please be advised that once the account is on 31+ past due days, automatically the system generates at least minimum amount for us to settle to help catch up with the bill and secure the service by setting up a payment arrangement.

Just to be on the same page, or by any chance, do you have payment method or card we can use to settle the minimum payment $45.04 today?

Thanks for being transparent with us, Kelsey. I'm still choosing the best option for you, I understand your eagerness to resolve this, I will keep you updated. I am personally eager as you in getting us an option that may works for you.

Can I have 3-5mins for this, please?

I appreciate you more. Rest assured I will update you right away! I am just coordinating this with my support about your concern. Thank you for your patience!

Your kind patience has paid off, Kelsey! Since you've been a loyal customer for more than 3 years, good news! I got an approval, as a one-time courtesy (only valid here in our chat), and to be honest with you, we are not allowed to restore the service without payment. Here's what I am more than willing to do for you today! I really want you to have the service right away, I am going to cover the minimum amount for you then after that you can set up payment arrangement and rest assured you will have the service back right away!

May we know if you would like to consider this or may we know your thoughts on this, please?

Perfect! Of course! Your satisfaction is always our PRIORITY here, Kelsey! I got you on this! I will now process the adjustment credit of $45.04 on your account! Can you stay connected while I am on it, please?

Thank you for patiently waiting! Good news! You may now refresh the app, and then you will see the system will allow you now to set up your new payment arrangement!

You can follow these few steps for setting up a payment arrangement on your T-Mobile app and it will also save you $10 support fee:

1. Open the app and tap BILL.
2. Tap Set up a Payment Arrangement.
3. Tap Continue and view the Amount.
4. Tap Payment Method.
5. Tap Continue, read the Terms & Conditions and tap Agree & Submit.

Kindly let me know once done, alright? Thank you!

Thanks for that update, Kelsey! Let me check this for you. One moment

Yes, it is now reflecting! You now have the new arrangements 1st is 10/02 and then 2nd arrangement is on 10/16!

Rest assured your service is fully active now! We can guarantee you 100%!

I have other good news for you and as a one-time courtesy as well, we can have further dates for your payment arrangement and it won't charge you any fee, no worries!

It would be like this:

1st Installment - 10/09/2024 2nd Installment - 10/23/2024

Would you like to take this another option for your payment arrangement, Kelsey?

DECLINED↓ Oh, that won't be problem! No worries! It is just an optional and yes, we can definitely leave as it is your current arrangement on the account and rest assured it will secure your account as long as we follow the arrangement dates to pay! ↓ recap &closing

ACCEPTED↓

That's great to hear! Let us process this now then! I am so glad you accept this limited best option for payment extension for you! Good thing I am your dedicated representative today!

Here's what we're going to do. We will remove the existing arrangement and then you need to set it up again, I can guarantee you the system will give you EXTRA 7 days per arrangement installment!

Can you stay with me while I am process this for you, please?

Sweet! We're always here whenever you need us! Seeing my customers happy is something I cherish, and I always strive to exceed their expectations to ensure that happiness.

Customer experience is always the center of our commitment. I hope I was able to positively impact your overall T-Mobile experience. T-Mobile's goal is to put YOU-our customers first, and you will always be our number one priority!

Thanks for your feedback, Kelsey! It means a lot to us!

CANCELLATION OPTIONS: (prorated charge computation: from close date 9th to 25th = 16 days)

Thanks for patiently waiting. We want you to be fully aware of your options regarding the line(s). Here are your options:

1. Since your close date is 9th of the month, you may contact us (text/dial 611) by that date and the line(s) will be automatically cancelled on your close date to prevent prorated charge.
2. We can suspend it starting today for the watch line/ convert it into voice line (if ever needed) or if there's a family member or friends that can take over
3. Cancel effective today but there's a prorated charge ($15/30days*16days = $8.00)

May I kindly ask your thoughts on the options above, ?

CANCELLATION OF ACCOUNT FULLY DECIDED OPTIONS:

Thanks for patiently waiting. We want you to be fully aware of your options regarding the line(s). Here are your options:

1. Since your close date is 12th of the month, you may contact us (text/dial 611) by that date and the line(s) will be automatically cancelled on your close date to prevent prorated charge.
2. Cancel effective today but there's a prorated charge
3. We can suspend it starting today for the lines to prevent prorated charges

May I kindly ask your thoughts on the options above, ?

Sure thing! Let me get it for you! Since we verified that you are eligible to get the Hulu on Us, rest assured that it is FREE for life! One moment please?

Go to Settings > System > Advanced > Reset options. Touch Reset Wi-Fi, mobile & Bluetooth > Reset settings. Touch Reset settings

By any chance, would you like to use eSIM instead of your physical SIM, right now? Rest assured that your device is 5G Network capable

PA DEBRA

Thank you for being on top of our bill and we appreciate you bringing this concern with us.

Just to set proper expectation that since the account is on past due now, the service is at risk for suspension due to the missed payment from the arrangement and please be advised that we still have an extension on top of your payment arrangement, however we cannot guarantee how long it will last. ↓ On the other hand, what I highly suggest is to make a payment as early as you can to avoid interruptions to avoid being charged for restoration fees of $20 per line. (capped of 3 lines $60). Which is paying at least $43.50 today.

Kindly do let me know if you have any question, okay? I just don't want to miss any for you

////\\\

Thank you for your kind patience. As per careful review, before our customers can use T-Mobile as their payment method.

7114 Broadway Apt 1C Merrillville, Indiana 46410

We appreciate you for sharing your reason with us about the third-party purchases and your efforts on trying to not be charged for this through your T-Mobile account.

↓STORM EVACUATE I’m so sorry to hear you’re having to evacuate due to the storm. Your safety is the most important thing right now. How can I assist you during this challenging time? Please let me know what you need, and I’ll do my best to help.

I have a good news for you! We will put a collection hold for you and then we will remove your payment arrangement on the account.

This will secure your service until 10 days due to the storm

Line 1062 & 8936 $160.00 Line 1173 $40.00 Line 3697 $0.00 Total estimated current charges for voice lines: $200.00 Without the promotion: $240.00

Line 1062 equipment $28.34 Watch line $17.00 + device $8.25 = $25.25

Transparently, since you are contacting us today using the line 8003 and does not have the full permission to disclose further details for security and privacy purposes, by any chance, would you be able to contact the primary line 0073? Or are they with you right now? They have the power to request and know these details using our T-Mobile app.

How about this, would you be able to answer these questions below?

1. May we know by any chance your bill due date and your rate plan on the account
2. How many lines your wife switched to your account and the date

Mid-cycle change has been made on the account! Thank you for providing your due date. No worries, we can give you general information.

Transparently, since there's a mid-cycle made on your account, automatically your bill will have a prorated one-time charge. Rest assured this is a one-time charge, and after this bill, which is on Oct 13, your bill charges would be back to normal moving forward.

To get more accurate details, we highly recommend dialing our Customer Care for them to assure you more about the bill charges using your primary account holder line

We appreciate you for being a part of our T-Mobile family. This is Marj, your dedicated representative today. Please always take care!

By the way, while checking options, may we know if there's any amount you can settle today using other payment method or card?

I have good news for you! To give you more time to catch up with the bill, Anthony, you are eligible to set up payment arrangement and the options:

1. full balance set up, 1-installment Date: 10/10/2024
2. full balance set up, 2-installment (split amounts) 1st: 10/10/2024 2nd: 10/24/2024

May we know your thoughts on this, Anthony, please?

I sincerely hope they stop making these spam calls moving forward. Wishing you a more peaceful phone experience.

Seeing here, your current rate plan costing you for 1 line: $40 with AutoPay discount. This is our most affordable rate plan we can offer.

Since your current rate plan is the most affordable, we can offer, it is not listed to the AAA subscription eligible plan.

$40.00

Here's how to redeem $200 Home Internet Rebate:

• You must submit for a rebate on promotions.t-mobile.com with promo code 240168 within 30 days of receiving the new device. Customer must maintain service for 60 days after redemption.
• Rebate processing may take up to 60 days from submission. Once approved, the virtual card arrives within 7 business days.
• Customers with Internet-only accounts will receive the virtual prepaid Mastercard link via the email used on their submission.

Thank you for waiting! Here's how to redeem it:

• You must submit online at https://promotions.t-mobile.com/hulu6monthsonus
• Once approved, you will be instantly presented a promotion redemption link and will be redirected to Hulu to complete their redemption.
• After successful redemption, the customer will see confirmation that they will receive Hulu with Ads ($7.99 monthly value) on us for six months from redemption. There will be no charges shown on the bill. Hulu with Ads subscription auto-renews after 6 months at $7.99/month or then-current regular monthly price

After successful submission you will receive an email/SMS with the redemption link within 24-48 hours, where you can log in your Hulu account and the promotion will automatically kick in. Sounds good?

How about this, may we know if you can see the amount to restore required by the system in your end?

Thanks for confirming. We've exhausted our resources here, Danielle. Due to the payment arrangement policy, we need to follow the arrangement dates and exact amount to secure the account. Having the arrangement active helps our customers who needs more time to settle the bill and agreed to pay before submitting the payment arrangement.

The great news is, as you’re less than 30 days past due, you can set up a new arrangement once the current one is systematically removed.

In cases, that we weren't able to process the payment, keep checking the account via T-Mobile app or website to see if you will be allowed to set up a new arrangement. May I kindly know if you have any clarifications on this?

We do apologize if this is not the assistance you were expecting, and we just don't want to give false hope and cause your great experience with us to be the opposite. To be honest with you, your payment arrangement creation date was on 09/26 (only valid to delete within 24h creation) and if we want to have further dates for the arrangement, the options that our system giving us is either settle the whole past due amount or settle the whole payment arrangement.

We hope for your kind understanding.

I’m aware of your feelings. And thanks for patiently waiting and bringing this concern with us today, we appreciate it a lot, Hayley. We do apologize if the previous representative was not able to give you the complete advisement on how our payment arrangement works as well as the system payment collection.

Since the payment arrangement on the account has a card attached on it, even if you settle the payment manually, since there's an existing payment method card, the system will try to collect a payment for that exact card. And since your bank account does not have enough funds on it, automatically your bank did charge you a $30.00 overdraft fee.

Let me fix this error and since this is not your fault, instead of me making an adjustment of $15.00 towards your T-Mobile account bill, I am more than willing to make a total of $30.00 effective today. Please expect that we can only make this credit towards your T-Mobile balance not on your card that was charged for the valid charge.

It looks like you may have to step away. Not a problem. For your reference, you can also check this helpful link to lessen your effort: https://www.t-mobile.com/customers/self-service

Thank you for your time and effort here in T-Mobile Messaging. We hope everything goes well for you soon. And always take care

in-store pickups

Good question, . However, we currently do not offer in-store pickups for orders placed through us.

As per checking, you are correct. Your due date is indeed 3rd of the month, Jennifer and with AutoPay discount, please be advised that being enrolled with the AutoPay aside from receiving $5 discount /line, it is also preventing you from late payment fee and restoration fees.

We do have other options

As per checking it is set up for cancellation on your close date 5th of the month. Rest assured that this is automatic process and will be removed on your account.

Line 8381 & 8562 $150.00 8381 protection plan $18.00 8562 protection plan $9.00 9051 $50.00 Estimated total monthly recurring charges: $227.00

Currently, you have $289.00 monthly recurring charges, Larocca

It looks like you may have to step away. Not a problem. For a recap, we've discussed SOS signal status on your device

For your reference, you can also try this helpful steps: tap Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings

Thank you for your time and effort here in T-Mobile Messaging. We hope everything goes well for you soon. And always take care

Thank you for your patience. As per checking you had $54.50 equipment balance remaining, then once this is settled, you no longer have a monthly charge for the device, and it will be yours.

Then your account balance is going to be your final bill with us. You can have both prepaid and postpaid because they are different plan/mobile numbers and prepaid plan can be used as low as $15.00 prepaid plan!

$28.33 - $21.67 = $6.66 For the current voice line you have on the account, you are being charged with AutoPay discount included: $160.00

$27.33-$26.88 = $0.45

Go5G Military: Line 6614 and 8279 $110.00 4624 $25.00 6826 $25.00

Total current voice line cost: $160.00

Magenta MAX Military $100 2 lines (ending in 6614 and 8279) 2x $22.00 add a lines (line 4624 and 6826)

= $144.00 + $27.33 device monthly charge Total: $173.33

Magenta plan $90.00 2 lines (ending in 6614 and 8279) $30.00—2x $15.00 add a lines (line 4624 and 6826)

= $120.00 + $27.33 device monthly charge Total: $147.33

It looks like you may have to step away. Not a problem. For a recap, we've discussed lowering the bill, the best option is either keeping the current plan to avoid increasing bill (not losing promotion for the iPhone 14) or switch to Magenta Military plan exactly on your close date 16th of the month.

For your reference, you can also check this helpful link to lessen your effort: https://www.t-mobile.com/customers/self-service

Thank you for your time and effort here in T-Mobile Messaging. We hope everything goes well for you soon. And always take care

May we kindly know when you are able to settle your final bill?

It looks like you've stepped away. Not a problem. Just a quick recap you contacted us about the previous deal mentioned by the previous representative via phone call. For updates on our offers, promotions, and to find a T-Mobile store with the device you want in stock, check out these helpful links below.

• https://www.t-mobile.com/offers/t-mobile-tuesdays • https://www.t-mobile.com/cell-phones/deals/special-offer • https://www.t-mobile.com/stores/locator/

Should this be all, I want to thank you again for always choosing us! We appreciate you for being a part of our T-Mobile family. Have a great rest of your day! And always take care!

Hi there, Natalie. I got the explanation now. Please be advised that if there's a late payment fee, automatically it will reflect on the next bill cycle. What happened is the late fee from your previous due date (3rd of the month—Aug) was added on the next bill cycle.

Due to the bill cycle change, basically you had 2 due dates on the account for the transition and we can guarantee you that the previous representative was successfully added the $14.00 late payment fee ($7.00 each)

Thanks for your patience. As per checking here, the prorated you receive recently was due to the bill cycle change—from 3rd of the month into 15th of the month due date.

Making a cancellation is a mid-cycle will also incur a one-time prorated charge and will be reflected or charged on your next bill cycle. We can definitely avoid it if we're going to request to be reflected or take effect exactly the close date on the account, which is 22nd.

Plan cost $95.00 iPhone 16 Pro Max $50.00

Less discounts: AutoPay $5.00 Device promotional monthly credits (24months): $34.59 Total: $145.00 - $39.59 = $105.41

$50.00 - $ 34.59

HOW PROMOTION WORKS: For your Galaxy Z Flip 5 5G, estimated trade-in value: $220.00 Trade-in an Galaxy Z Flip 5 5G = $220.00 FMV. $830 promo value - $220.00 FMV = $610 in bill credits (approximately $25.42 per month)

• The $25.42 credits would be divided into 24 months that's why please expect a $25.42 device discount within 24mos promotional credits.

► DETAILED BILL // MRC For your future reference for your detailed billed, Faith: Plan cost $95.00 iPhone 16 Pro Max $50.00 Protection Plan $18.00 ZAGG Glass Elite Privacy 360 Screen Protector $5.00 Case-Mate Floral Gems Case MagSafe $4.17

Less discounts: AutoPay $5.00 Device promotional monthly credits for the new iPhone (24months): $34.59 Device promotional monthly credits for the old promotion you had from the Samsung device: $41.67

• taxes

Total estimated monthly bill: $91.34

It saddens us to know that you are considering removing the two lines but we respect your decision here. Cancelling the lines will be automatically cancelled at the end of your bill cycle to avoid prorated charges which is on the 26th of the month, Rafael.

► Starbucks App issue (T-Life app offer) • Now a known issue description pops up instead of letting the customer attempt to redeem. No additional tickets are required.

Just to ask, are you receiving that error once you try redeeming the offer in the Starbucks App?

→ It seems like you stepped away, but we wanted you to know that we're aware with this issue regarding redeeming offers in the Starbucks App through the T-Life offer. Rest assured we are actively working to resolve this as quickly as possible. In the meantime, please save the offer in the T-Life app, which will let you redeem it within estimated 7 days. While we do not have the exact ETA for the fix, we can guarantee that this is being prioritized due to this issue. Thanks for your kind patience and understanding. →→We wanted to let you know that there is an ongoing issue with redeeming the Starbucks offer though the T-Life app. We're actively working to resolve the issue as quickly as we can.

For the meantime, we highly suggest that you save the offer in the T-Life app since you it will allow you to redeem it within 7 days.

While we don't have an ETA for the fix yet, what we can assure you is that our Team is prioritizing this issue.

We appreciate your patience and understanding.

To check if your iPhone is unlocked:

Kindly go to Settings > General > About. If your iPhone is unlocked, "No SIM restrictions" appears next to Carrier Lock.

Let us know once done, okay? Thank you

Thanks for your efforts.

As per checking, there's an ongoing tower maintenance in your area 10/02/2024. What I highly suggest is to try refreshing the network settings after 2-4 hours. If the service is still not working, you have the option to call our tech team on 1-505-998-3793 to perform some advanced troubleshooting and identify the root cause of the problem.

To track both your phone and your wife's phone, you can use the T-Mobile FamilyWhere app. Here are the steps to set it up:

Ensure PAH Assignment: Make sure your T-Mobile account has a Primary Account Holder (PAH) assigned. Only the PAH can activate FamilyWhere and use the Android app to see locations.1

1. Activate FamilyWhere:

• Log in to your T-Mobile account at my.t-mobile.com.
• Navigate to the FamilyWhere section and activate the service.

1. Add Family Members:

• Access the app menu by pressing the hamburger button located on the top left corner.
• Select the phone number linked to the Family Member.
• Enter the name and press OK.
• If there are phone numbers available to be added as Family Members, the ‘Add Family member’ option will be listed. If none are available, the option will not be shown.

1. Consent for Location Sharing:

• When a line is added to FamilyWhere, an SMS will be sent to the tracked line requesting they share their location consent. Tracking will not begin until the tracked line replies to the SMS with YES.
• By default, when a person's location is queried, the line will receive an SMS notifying them of the event. They can reply PAUSE to pause alerts for 30 days or STOP to revoke location consent.

1. Location Accuracy:

• FamilyWhere provides two levels of location accuracy: GPS (high precision) and Nearest Tower (low precision).
• For Android devices, ensure location permissions are set to "Allow All The Time" in the device settings.

1. View Locations:

• You can view the location information by logging into the FamilyWhere app or via the T-Mobile.com tool.

We want you to be fully aware of your options regarding the line(s). Here are your options:

1. We can suspend it starting today for the line/can also convert into watch line or if there's a family member or friends that can take over
2. Since your close date is 17th of the month, you may contact us (text/dial 611) by that date and the line(s) will be automatically cancelled on your close date to prevent prorated charge. And this will be your final bill with us

May I kindly ask your thoughts on the options above, Brandon?

Here's a sample farewell script for that situation:

"Thank you for reaching out! I understand you're switching carriers, and I’ll ensure your line stays active until the end of your billing cycle on the 17th. Once you settle your current balance of $50.00, everything will be in order. We appreciate your time with us, and if you need anything else, don’t hesitate to ask. Wishing you all the best with your new carrier!"

$93.50 Essentials plan $50.00 Protection plan $9.00 Device Installment $9.50 Less: AutoPay $5.00

Estimated: $68.05 + taxes

Go5G plan $90.00 Protection plan $9.00 Device Installment $9.50

• taxes Less: AutoPay $5.00

Total: $94.07

May we know if there's any charge isn't supposed to be there?

Galaxy Watch Ultra 47MM $649.99 Today: $0.00 Monthly: $27.09

CONFIRMED SUSPENDED STATUS (WHAT'S GOING ON)

Thanks for confirming, and yes, we are seeing here that your internet line is on suspended status due to the failed payment arrangement.

►FEW STEPS TO MAKE THE SERVICE ACTIVE We are one step or a few steps away to make your service active:

1. Settle any amount today, then set up payment arrangement then restart the device
2. Set up payment arrangement today then restart the device

May we know which option you would like to take today, ?

======================= ►FEW STEPS TO MAKE THE SERVICE ACTIVE (LESS THAN 30 DAYS PAST DUE) Thank you for your kind understanding, . Good news! Since you are less than 30 days past due, the system will still allow you to have payment arrangement on the account. We are one step or a few steps away to make your service active:

1. Settle any amount today, then set up payment arrangement then restart the device
2. Set up payment arrangement today then restart the device

May we know which option you would like to take today, please?

=======================

I appreciate you for patiently waiting. Since the 4th line was added mid-cycle, and the bill was already generated before this activation of the 4th line, automatically your account bill balance was being charged for the next cycle.

Rest assured that this is a one-time charge, that this is the last time you will have $136.21 since this is your current balance and please expect $118.00 as your estimated monthly recurring charges moving forward once the current balance $136.21 is settled

Thanks for your super kind patience, Raven. What really happened, you had a back-out payment last 07/29 for $86.91 with a past due balance of $267.50

07/29 back out payment $86.91 08/02 payment returned = past due was added back 08/02 Due Date came, system suspension happened due to the past due balances (valid restoration fee charge was automatically added once the service is being restored) 08/08 payment $86.91 (this payment covered the backout payment only) --service was interrupted again, restoration fee also added 08/12 new bill generated $273.26 + your past due • $273.26+$334.10 (past due) = $607.36

Thanks for confirming! To be more transparent with you, Raven, since on Friday is beyond the 2nd arrangement date, we cannot guarantee until when the service is up and running as the payment arrangement is the only one keeping it active, and cannot determine until when the active arrangement will last

On the other hand, as a one-time courtesy, the system will still allow you to pay on Friday, we highly suggest paying it as early as you can on Friday.

BEYOND ARRANGEMENT DATE (48 HOURS)

To be more transparent with you, , since on XXX is beyond the 2nd arrangement date, we cannot guarantee until when the service is up and running as the payment arrangement is the only one keeping it active, and cannot determine until when the active arrangement will last

On the other hand, as a one-time courtesy, the system will still allow you to pay on Friday, we highly suggest paying it as early as you can on Friday.

If you have any other questions or need more help with your account, just let me know. Thank you so much!

RAVEN:

For your reference, you can also check or set up payment arrangement using this helpful link: https://www.t-mobile.com/support/account/payment-arrangement

Thank you for your time and effort here in T-Mobile Messaging. We hope everything goes well for you soon. And always take care

►

JOANN BILL CYCLE CHANGE OLD DUE DATE: 2ND

NEW DUE DATE: 4TH CODE: 24

It looks like you may have to step away. Not a problem. For a recap, we've discussed payment extension. If this is all for me, I won't take much of your time now. For your reference, you can also check these helpful steps below on how to change your bill cycle/bill due date into 4th of the month! To change the bill cycle through self-service, follow these steps:

• Log in to My T-Mobile: Kindly go to https://www.t-mobile.com/ and log in as the Primary Account Holder.
• Navigate to Billing: Select "Bill & pay" from the homepage.
• Change Bill Cycle: Find the option to change your bill cycle under billing or account settings.
• Select New Date: Choose your desired bill cycle date.
• Confirm Changes: Review and confirm your changes, noting that this may incur prorated charges.
• Save Changes: Ensure you save the changes and receive a confirmation.

Thank you for your time and effort here in T-Mobile Messaging. Have a great rest of your day! And always take care!

Please note that a qualifying plan is required, your rate plan is eligible! This offer is available at participating locations only. Just a few reminders: there’s a minimum one-day rental and a 24-hour advance reservation needed, and it's not valid on large SUVs, vans, or trucks. An undercharge battery fee may apply, so be sure to check the terms.

If you have any questions or need further assistance, I’m here to help

Thanks for your kind patience! And you're most welcome! Transparently this is how we get the exact credit amount: $68/30days*1day = $2.27

Since you've been a loyal customer with us for years, I am more than willing to apply $5.00 instead of $2.27!

OUTAGE // TOWER MAINTENANCE

We appreciate your patience. We've double checked there's a tower maintenance in your address. We already filed for a ticket and for your reference here it is: INC111330734.We do apologize for the inconvenience and we appreciate you for letting us know about service concern. We've received these reports multiple times now and there's no ETA yet. Rest assured that our engineers are doing everything to make this issue resolved as quickly as possible.

We hope for your kind understanding. Right now, you can use your iPhone 12 following these helpful steps to enhance the service: tap Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings then restart the device from time to time. And please let us know if you have questions or further assistance needed. Thank you so much

I completely understand how inconvenient it is when our tower is down for maintenance, and I appreciate your patience. Rest assured, you will be notified via text message once the maintenance is complete or the outage is resolved.

If you’d like, we can also connect you with our tech support for advanced troubleshooting. Would that be okay with you?

►ATLAS→FORMS→SIM-MSISDN Reuse→ Msisdn Maintenance→Request Old Number Back *MARKET ACTIVE ATM: XXXX OLD NUMBER BACK: 3362336754

► OUTAGE:

Hi. This is Marj from T-Mobile, I'm here to help. Let's partner together to get this resolved.

Thanks for letting us know about your current service situation. No problem. I'm sure we can have this checked for you.

May we know the exact location please? ↓ We appreciate your patience. We've double checked there's a tower maintenance in your address. We already file a ticket and for your reference here it is: INC111197534.

We do apologize for the inconvenience and we appreciate you for letting us know about service concern. We've received these reports multiple times now and there's no ETA yet. Rest assured that our engineers are doing everything to make this issue resolved as quickly as possible.

We hope for your kind understanding. ↓ I completely understand how inconvenient it is when our tower is down for maintenance, and I appreciate your patience. Rest assured, you will be notified via text message once the maintenance is complete or the outage is resolved.

If you have any other questions or need further assistance, please don't hesitate to ask.

------------------- ►STARBUCKS REDEMPTION ERROR Thanks for your patience! We wanted to let you know that there is an ongoing issue with redeeming the Starbucks offer though the T-Life app. We're actively working to resolve the issue as quickly as we can.

For the meantime, we highly suggest that you save the offer in the T-Life app since you it will allow you to redeem it within 7 days.

While we don't have an ETA for the fix yet, what we can assure you is that our Team is prioritizing this issue.

We appreciate your patience and understanding. ↓ We've confirmed here that you can still redeem it! And it is recommended to try redeeming the offer again later, as the issue may be resolved soon. But the estimated redemption for this is within 7 days using your T-Life app.

If you have any other questions or need further assistance, please don't hesitate to ask. ↓ I should be the one thanking you for being so understanding and easy to work with! You're very welcome. I'm here to ensure you have the best experience possible.

Just for a recap you contacted us today regarding your starbucks limited offer concern. Rest assured that our teams are aware of the issue and are actively working to resolve it ↓ Apart from this, to ensure you have an amazing journey with T-Mobile. I would also like to take this privilege to ask, how is your overall experience with T-Mobile so far and if did we take care of your reasons for reaching out today completely?

It looks like you've stepped away. Not a problem. Since we didn't get your final confirmation, I kept everything unchanged. For updates on our offers, promotions, and to find a T-Mobile store with the device you want in stock, check out these helpful links below.

• https://www.t-mobile.com/offers/t-mobile-tuesdays • https://www.t-mobile.com/cell-phones/deals/special-offer • https://www.t-mobile.com/stores/locator/

Thank you for your time and effort here in T-Mobile Messaging. We hope everything goes well for you soon. And always take care

GOOD CHATS

1. Shaun - 9925 - 9:44pm CC- collection hold existing // removed PA paid $50.00 ►2. Chandra - 0515 - 10:13pm AC- Work Perks Ok I will call them. Thank you // So far pretty good. Thanks for your help
2. Isis Leon - 2404 - 10:31pm CC - Thank you this answer my question. I appreciate your time and help ! As for the auto pay thanks for the suggestion but I will do it once is more convenient for me thank you ! You have a good rest of your day
3. Sara Widoe - 8559 - 10:53pm CC - JUMP! returned device//disregard 2nd message it was confirmed

Thank you so much for your kind patience, Obie. As per careful review, your payment arrangement was created on 09/24/2024, in order for the arrangement to be removed or reset, we need to settle the whole past due balance which is now $195.63.

Good thing is you settled partial payment for the 1st arrangement, we can pay the remaining balance for it, which is $75.59 today then we can proceed with 10/15 remaining arrangement with $155.60 amount by making manual payment.

► ESSENTIALS SAVER PLAN BENEFITS The Essentials Saver plan is the most affordable that we can offer for 1 voice line it is $55.00 regular and the benefits included:

• Talk & Text: Unlimited
• High-Speed Data: Unlimited data on our 5G & 4G LTE network. 5G access with compatible device & coverage area
• Mobile Hotspot: Unlimited mobile hotspot data at max 3G speeds
• Taxes & Fees: Excluded

May we know your thoughts on this, please?

================================

By any chance, can you please try to check if your web browser in your device is updated to the latest version?

It looks like you've stepped away. Not a problem. If ever needed, you may visit this helpful link to lessen your effort:

https://www.t-mobile.com/home-internet/eligibility https://www.t-mobile.com/support/account/pay-your-bill https://www.t-mobile.com/support/account/check-your-usage

Thank you for your time and effort here in T-Mobile Messaging. We hope everything goes well for you soon. And always take care

DEVICE PURCHASE: TABLET iPad 9th gen 64 GB Full price: $459.99

If under Equipment Installment Plan ↓ Today: $0.00 Monthly: $19.17 (24mos.)

To correct the covering charge, since the cancellation would have a prorated charge.

Thank you for your kind patience. Since we will set this cancellation today and will reflect on your close date to avoid prorated charges, we will also remove the protection plan as of today as this will give you a prorated credit from this day until your close date. All of these will be automatically applied on the account, Alyssa. As well as the $50.00 adjustment credit will reflect on your close date Nov 2nd

How do you feel about the information I provided? Is there anything you would like me to clarify or go over again?

As per T-Mobile Terms & Conditions you are responsible for all charges incurred through the close of your then-current billing cycle. You are paid through the end of your cycle; I'm going to set up your account to automatically cancel at the end of your current cycle on Nov 2nd

link: https://www.t-mobile.com/responsibility/legal/terms-and-conditions?INTNAV=fNav%3ATermsAndConditions

-------------------=-=-=-=

Keisha 1870 || consu 10:33pm - unresolved Johnathan 7561 || agent 10:31pm - unresolved

I appreciate you sharing that and I'm aware with your feelings. Transparently, please be advised that the return process take some time to be able to be tagged as completed. Once it is returned to us, it will receive by our warehouse and then they will also initiate device inspection then that will be the time when the automatic credit will be applied on the account. (Estimated timeframe 1-2 bill cycles).

We can guarantee that the device returned credit has been successfully automatically applied towards your bill, Alyssa. About the cancellation, rest assured that we can process it today then expect the cancellation reflection on your end bill cycle since it is the time when the system updates every account if there's any changes made.

Kindly let us know if you have any questions or clarifications. Thanks

We understand how important it is for you to resolve your concern and I really want to help you out.

I'm working hand in hand with my supervisor, actually the advisement we've discussed here was from my supervisor. Just in case that you still need my supervisor, I will connect you here on chat as requested. Would you give me a chance to resolve this for you?

Thank you for allowing me to assist you further about this cancellation. Since we have no option to cancel the line in the mid-cycle (bill already generated), what we're going to do is we will cover the $50.00 charge for the line 3886 then the cancellation will be automatic, and you will see these changes on your bill statement next month. We assure you that the money that was charged you for the line cost of the line 3886 of $50.00 will be automatically credited at the end of your bill cycle estimated on Nov 2nd. Then that's the last charge this line will be billed on your account, about the additional feature on the line 3886 which is protection plan $18.00, this can be remove effective today.

Would this be okay with you, or may we know your thoughts on this, please?

Thank you for that question. Yes, we are more than willing to cover the line charge that you are planning to cancel, which is the 3886. Since you are being charged for $100.00 for two voice lines, Alyssa.

Starting Nov 3rd, you won't be able to see the line 3886 line active as the system will be automatically cancel it on your close date, Nov 2nd.

Here's the detailed bill charges (current and the new bill once the only active on the account is your line ending in 2529) for your reference:

Current charges: 2 voice lines cost $100.00 2 Screens Netflix No ads $8.50 2x Protection plan line 3866 & 2529: $36.00 ($18.00 each)

• taxes

$149.08

=========================================

Estimated new charges: 1 voice line cost $65.00 1 Protection plan line 2529: $18.00

$83.00 + taxes

As per careful review, since your whole past due amount for 31+ days past due is $483.47, there's a minimum payment that system generates which is the $188.31.

We totally understand where you are coming from and we just want you to avoid possible system suspension on the account. The existing arrangement is indeed stays active until Wednesday, although we cannot determine until what time it will stay active and please be advised that payment arrangement is the one securing the account from the possible interruption.

Once we keep the arrangement as it is and the payment will be ready at evening not in the morning, I'm afraid that there's a possibility for the arrangement to be failed and the account will be at risk with the system suspension. On the other hand, what I highly suggest is to make a payment as early as you can to avoid interruptions to avoid being charged for restoration fees of $20 per line. (capped of 3 lines $60)

Kindly do let me know if you have any question, okay? I just don't want to miss any for you

I see you are engaged in something important right now. Not a problem, for a recap you've contacted us today about your extra charges on the account. Rest assured that we covered it for you effective today, which is $35.00. In order to view the one-time courtesy credit of $35.00 on your account you can simply dial #225#

To lessen your effort, you may explore these helpful links below: https://www.t-mobile.com/support/account/pay-your-bill https://www.t-mobile.com/support/account/check-your-usage https://www.t-mobile.com/customers/self-service

Should this be all, I want to thank you again for always choosing us! We appreciate you for being a part of our T-Mobile family. This is Marj, your dedicated representative today, I hope you have a great day ahead of you, and always take care!

We are waiving usage overage charges from domestic calls, text, or data usage incurred by customers between the dates and in the locations. Our network is holding up well in the affected areas and our priority is always to minimize service interruptions. We want to make sure all our customers have the talk, text and data they need to stay in touch during this time.

To turn off SIM Protection using the self-service option, follow these steps:

1. Log in to the T-Mobile

• Open the T-Mobile or T-Life app on your device
• Log in with your account credentials.34

1. Navigate to Security Settings:

• In the top right corner, select "Security.
• Choose "SIM Protection."3

1. Disable SIM Protection:3

• Move the toggle to disable SIM Protection for the entire account or for individual lines.
• Select "Save Changes."

Thanks for confirming. We want you to be fully aware of your options regarding the line 4218. Here are your options:

1. We can suspend it starting today for the line/can also convert into voice line or if there's a family member or friends that can take over
2. Since your close date is 16th of the month, you may contact us (text/dial 611) by that date and the line(s) will be automatically cancelled on your close date to prevent prorated charge

May I kindly ask your thoughts on the options above, Ej?

To set up or reset your voicemail PIN on your Motorola razr+ 2024, follow these steps:

1. Access Voicemail: Open the Visual Voicemail app on your device or dial 123 from your phone.12
2. Enter Current PIN: If prompted, enter your current voicemail PIN. If you receive an error stating "old PIN doesn't match," it may be necessary to reset your PIN.
3. Reset Voicemail PIN: →If you need to reset your PIN, you can do so by following these steps:
4. Dial 123 from your phone.
5. Interrupt the voicemail greeting by pressing the Star (*) key.
6. When prompted, enter the last four digits of your mobile number (this is the default PIN).2
7. Follow the tutorial to set up a new voicemail password and greeting. Receive SMS for PIN Reset: If you reset your voicemail PIN, you may receive an SMS with a randomized 8-digit number. Use this new PIN to access your voicemail.
8. Ensure Security: T-Mobile recommends setting a unique voicemail PIN different from the default for added security.

Further review, you've made orders on the account and requested to be billed the downpayment towards your bill.

Thank you for your kind patience and confirming! Since in our system the submission of the order was completely placed on 10/04, normally the delivery takes up to estimated 1-3 business days. The original estimated ship date: 10/03/2024 - 10/07/2024

So, the 4th of the Oct was Friday, please be expect to receive the device within this week, estimated 10/07-10/09/2024

ORDER STATUS IDLE SPIEL: It looks like you have stepped away. Not a problem. If this is all for me, I won't take much of your time now. And if ever needed, you may visit this helpful link to lessen your effort: https://www.t-mobile.com/order-status

Thank you for your time and effort here in T-Mobile Messaging. Have a great rest of your day! And always take care!

Thanks for sharing your thoughts with us, Mark. and since this is a standard upgrade, this can be escalated but it might take time to be fully processed (as well as the credit to be applied on the account)

Since the order has been processed and backordered status now, we cannot modify the order to have this order with a trade. On the other hand, since this is being backordered status, the system still allows us to cancel the order and place a new order with a trade device (wife's current device) then the new backorder ship date for the new order with iPhone 16 Pro Max estimated: 10/10 - 10/14

DEAD END PREPAID► No International Roaming benefits on their prepaid plan: ↓ I appreciate you sharing that. I’m aware of your feelings. As much as we would love to fix this for you due to the OTP that are not able to be received, we do apologize that we have nothing to do about it.

What we can highly suggest, if you are interested upgrading your plan or feature, we have an option to dial our International Roamers Department if you have anyone there to borrow a device or use their landline: 1-505-998-3793 • T-Mobile Device: 3 a.m. - 10 p.m. PT (Sun-Sat) // Phone: 1-505-998-3793 • International Landline: 3 a.m. - 10 p.m. PT (Sun-Sat) // Phone: [Country exit code]-1-505-998-3793

Go5G 1st Responder

The transfer PIN can only generate using your primary line on the account and this is the helpful link below:

https://www.t-mobile.com/support/account/transfer-your-phone-number

The estimated trade-in value for your iPhone 14 Pro 128GB Space Black is $335.00

HOME INTERNET BASIC TROUBLESHOOTING: WIFI NAME & WIFI PASSWORD↓

To change the Wi-Fi password and Wi-Fi name for your T-Mobile 5G Gateway, follow these steps:

1. Ensure Connectivity: Make sure your device is connected to the gateway’s Wi-Fi network.
2. Open the T-Mobile Internet App: Download and open the T-Mobile Internet App on your phone or tablet.
3. Access My Wi-Fi Settings: In the app, navigate to the "My Wi-Fi" section.
4. Select the Network to Change: Choose the network you want to change from the list of available networks.
5. Change Wi-Fi Network Name (SSID): Click on the text box under "Wi-Fi network name (SSID)" and enter the new name.
6. Change Wi-Fi Network Password: Click on the text box under "Wi-Fi network password" and enter the new password.
7. Save Changes: Select "Save" to apply the new settings.

------------*******************----------------------------- PA FALL OFF↓ I appreciate your kind patience and you're most welcome, Vicki. As per review, we noticed that you still have your current arrangement on the account. On top of payment arrangement, the system gives an extension to settle the bill. The best recommendation we could make is to leave the arrangement as is. We recommended completing the payment arrangement to ensure the services will not be interrupted, and to prevent being charged additional restoration and late fees. To prevent an interruption in service and additional fees being charged to the account, we would need to settle the past due balance of $170.00 or the $88.80 exactly on the 1st arrangement date as soon as possible

The great news is, as you’re less than 30 days past due, you can set up a new arrangement once the current one is systematically removed.

In cases, that we weren't able to process the payment, keep checking the account via T-Mobile app or website to see if you will be allowed to set up a new arrangement. May I kindly know if you have any clarifications on this?

Thanks for being transparent with us and your cooperation. I understand that paying the bill can be challenging. As an alternative, we offer a T-Mobile prepaid plan starting at $15.00. Would you be interested in this option?

Prepaid: temporary resolution

We have the most affordable that we can offer which is the $15.00 plan: Unlimited Talk, Text, & 5 GB Data capped $15

For future reference, you may also access this helpful link below on how to manage your add-ons on the account!

Manage your plan, features & services https://www.t-mobile.com/support/account/add-or-remove-services#:~:text=Access%20the%20T%2DMobile%20or,ons%20on%20your%20current%20plan.

To opt out of the arbitration agreement, a new customer must follow these steps:

Timing: Ensure the opt-out is done within 30 days from the date the new line of service was activated. This is known as the "Opt-out deadline." As per careful review, you are 8 days T-Mobile customer! And with your request, you are within the submission for this, all you need to do is follow the steps below:

1. Visit the website www.T-Mobiledisputeresolution.com.

• Alternatively, call 1-866-323-4405.

1. For multi-line Accounts: If the customer has multiple lines on their account, you must opt out separately for each line.

Please let me know if you need any further assistance.

That's a great question! Thanks for your interest in auto-refill option, Enoch. Here's how to set up Auto Refill for a prepaid account, follow these steps:

1. Log in to My T-Mobile: Go to the My T-Mobile website and log in with your credentials.
2. Navigate to Auto Refill: From the home page, select "Auto Refill."
3. Manage Payment Options: At the bottom of the page, select "Manage Payment Options."
4. Add Payment Method: Select "Add a card" or "Add a bank." Enter the required payment method information.
5. Set Up Auto Refill

We got the details now. The previous representative submitted a request for cancellation, somehow, before it got approved, the order status turned into shipped.

Please be advised that once it is shipped, we can no longer modify the order details. On the other hand, you have these options:

1. Kindly decline or not accept the delivery, it will return to us and the refund will be processed.
2. Accept the package, return the device to us via store, then once the warehouse fully scanned it, refund will be processed.

May we know which options you would like to consider, please?

Thanks for confirming! To answer your question, yes, it can absolutely convert into iPad line, however, it is not eligible for our promotion ongoing right now for getting a new iPad since it needs a new iPad line as well.

May we know your thoughts on this, please?

With the Go5G Next plan, you get the Yearly Upgrade benefit, which allows you to upgrade your device every year. Here’s how it works:

1. Upgrade Eligibility: After being on the Go5G Next plan and having a new installment agreement for at least six months, you can upgrade your device.
2. Equipment Installment Plan (EIP) Payoff: Once you've paid off 50% of your current device, you can trade it in, and T-Mobile will cover the remaining payments up to half of the device cost.
3. Stackable Promotions: You can take advantage of any eligible in-market phone promotions when you upgrade. This means you get the best deals available, whether you're a new or existing customer.
4. Additional Benefits: If you have Protection<360> (P360) on your account, you get added benefits during the upgrade process, such as full value for the device if you have an approved and paid claim.

Thanks for patiently waiting. As per checking, Signal boosters, which were previously used to enhance cell service in areas with weak signals, have been discontinued and are no longer available for new orders or exchanges. However, there are a few alternative options you can consider to improve your cell service in rural areas:

1. Wi-Fi Calling: If you have access to a Wi-Fi connection at your hunting property, you can use Wi-Fi Calling. This feature allows your phone to connect to the T-Mobile network over a Wi-Fi Internet connection, providing better call quality and connectivity.
2. 4G LTE CellSpot: Although the 4G LTE CellSpot is also discontinued, there might be limited supply available. This device connects to your Internet service and broadcasts a wireless signal like a mini cell tower, allowing your phone to connect over cellular (3G, 4G, 4G LTE). Note that this requires a wired high-speed internet connection (Cable or DSL)

Here are the steps you can take to explore these options:

1. Check for Wi-Fi Availability: Ensure you have a reliable Wi-Fi connection at your hunting property.
2. Enable Wi-Fi Calling: On your phone, go to settings and enable Wi-Fi Calling.

Right now you are being charged for 4 voice lines: $160 w/ AutoPay / $180 Regular under your current Go5G Plus Military plan. We also have another rate plan that is for 4 voice lines: estimated $140.00/monthly

Would you like to know more about this?

line 3790 New sim: 8901260418725096960 IMEI Edge 2022: 355486330466337

Here's what happened:

Estimated trade-in value for Apple iPhone 14 Pro 128GB Space Black: $355 • You received this towards the bill credit Then the remaining amount for the $830 off was deducted

$830.00 - $355.00 = $475.00

Your monthly device credits with this trade: $475.00/24 = $19.79/month

Hi there! Thanks for the patience! The least expensive worth $429.99 for full price, which is iPhone SE (3rd gen) 64 GB.

Today: $0.00 Monthly: $17.92

Thank you so much for sending screenshots, Eric. So what happened is that we received your $68.38 payment last 10/05. Then on 10/09, the payment was validated and then your bank returns the payment back to us unpaid. Meaning, they didn't clear the said transaction or payment from their end.

Our best option to take care of this is by coordinating it back to your bank as to what exactly happened to the said payment. Given their expertise as a bank specialist, they can absolutely help you with everything you need to know about this payment. The recent payment showing here was on 09/30 $68.38

Are you aware of this, Eric?

UNAUTH/STANDARD USER BUT LISTED AS AUTHORIZED USER ON THE ACCOUNT:

Thanks for confirming. No worries, you can inform your mom to follow these steps below to update your line's permission:

1. Log in to the T-Mobile App or T-Mobile.com: Ensure the PAH logs in.
2. Navigate to User Roles: In the app or website, go to the section where user roles can be managed.
3. Select the User to Update: Find the user currently listed as a standard user.
4. Change the User Role: Select the option to change the user role. Choose "Authorized User" from the available roles.
5. Save Changes

Confirm and save the changes.

The best option now is to visit our local store near you to investigate and for you to be sure of the details about the home internet return label.

Thanks for your kind patience. Due to the trade-in device's damaged in transport, we do apologize that you weren't receive the trade-in credit for it.

On the other hand, you still get the full $830.00 off promotional credits for your new device iPhone 15 Pro. Which is the $34.59 monthly credits for the device.

Hi Kyle, it seems like we've got disconnected. No worries, I wanted to update you on the trade-in evaluation. If the device is found to be damaged, it won’t qualify for the full promotional credits, though you may still receive a partial trade-in value (the one you've accepted). If it doesn’t meet the condition requirements, the promotional credits, like the $830 off, might be adjusted. I’m really sorry for any inconvenience this may cause.

I'm here to help and want to make sure we sort everything out for you. Are we still connected?

Due to security and privacy, we are not capable to get the details in our end, only the usages per line can only get using these helpful link and steps here:

https://www.t-mobile.com/support/account/check-your-usage

Please let us know if you have any questions or need further assistance. Thanks!

I appreciate your cooperation here and thanks for the patience! Right now, the only Device Connection Charge (DCC) on US when upgrading is via our national retail stores near you and it includes the following details:

1. Eligibility: All products and line types are included (Voice, BTS, Internet). All rate plans are eligible
2. Participating Retailers: Apple Samsung.com Walmart Costco Sam's Club1 Military
3. • Walmart / Apple / Samsung.com: Automatically waived • Costco / Sam’s Club / Walmart / Military: Manually waived

Hi there! Here's how to see your call log, you can follow these steps:

Using the T-Mobile App:

1. Log in to the T-Mobile app.
2. Select the Manage tab.
3. In the People section, scroll to select the line you wish to view usage for, and select Data Used.
4. On the Line Usage page, continue with the current bill cycle or select the drop-down to view usage for a different bill cycle.
5. Select the Calls tab to view call usage

Or you may use this helpful link below:

https://www.t-mobile.com/support/account/check-your-usage

Assurant

Thanks for your patience! Since this is for the Assurant Company scope, we are not able to generate a return label here in our end, Amanda. No worries you can access the shipping label online:

1. On https://mytmoclaim.com/, click File or Track My Claim.
2. Enter the mobile number or the serial number.
3. Complete the security check, and click Submit.
4. Once the number has been verified, click Track My Claim.
5. Enter the ZIP code and the words seen (including the space) in the spaces provided.
6. Click Continue.
7. Click My Return Instructions > Return Receipt Label to download the label in PDF format.

To track a package using the T-Mobile website, follow these self-service steps:

Log in to My.T-Mobile.com. Navigate to the Account section. Scroll down and select the line under Line Details. Scroll down and select Check Order Status. Follow the on-screen instructions to check order status or track shipping.

I appreciate you sharing your question about international data pass add on! To answer your question, first we need to know the country name if it is included with 215+ countries and destinations listed to enjoy our International Roaming while outside the US.

Thank you for patiently waiting, as per carefully checking here you have an International Roaming feature on your rate plan (Magenta 55+), and you may see below your service coverage while you are in Ireland:

Data - Unlimited Text - Unlimited Call - $0.25 per minute

All you have to do is turn on Data Roaming. To turn it on, kindly dial in your device dial pad: #766# or dial #763# to turn it off. If you need unlimited calling and need more high-speed data, you might be interested in adding our International Data Pass. And for our 30 days add on for this: 15GB high-speed data plus unlimited calling 30-day pass $50

Once it is activated with your specific line on the account, we can guarantee that you won't be charged for outgoing and incoming calls.

Thank you for your patience! Here's the detailed bill for your account:

2 voice lines under Essentials $100.00 Protection plan $18.00 Device: S24 $33.34 Device: Moto G Stylus $2.00

• taxes and fees

Total: $161.76

May we know if there's any charge that isn't supposed to be there, please?

To erase all content and settings on your iPhone 14 Pro Max/iPhone 13, follow these steps:

1. Back Up Your iPhone: Ensure you have a backup of your iPhone. You can back up your device using iCloud or your computer.
2. Open Settings: From the Home screen, tap on the Settings app.
3. Navigate to General: Scroll down and tap on General.
4. Reset: Scroll to the bottom and tap on Reset.
5. Erase All Content and Settings: Tap on Erase All Content and Settings. If prompted, enter your passcode or Apple ID password to confirm.
6. Confirm Erase: A warning box will appear, tap Erase iPhone to confirm.
7. Wait for the Process to Complete: Your iPhone will restart and begin the process of erasing all content and settings. This may take a few minutes.
8. Set Up Your iPhone: Once the process is complete, your iPhone will restart and display the setup screen. Follow the on-screen instructions to set up your iPhone as new or restore from a backup.

=========

If you have already attempted to erase all content and settings on your iPhone 13 or iPhone 14 Pro Max and it did not work, you can try the following troubleshooting steps:

1. Check for Software Updates: Ensure your iPhone is running the latest version of iOS. Go to Settings > General > Software Update and install any available updates.
2. Restart Your iPhone: Sometimes a simple restart can resolve issues. Press and hold the power button and either volume button until the slider appears. Drag the slider to turn off your iPhone, then press and hold the power button again to turn it back on.
3. Reset Network Settings: Go to Settings > General > Reset > Reset Network Settings. This will reset all network settings, including Wi-Fi passwords, VPN, and APN settings.
4. Force Restart: • For iPhone 13 and iPhone 14 Pro Max: Quickly press and release the Volume Up button. Quickly press and release the Volume Down button. Press and hold the Side button until the Apple logo appears.

It seems like we've missed you. Not a problem. To recap, we've discussed device upgrade. For your convenience moving forward here's the guided steps for you to create an order via app

Via T-Mobile App

1. Open the T-Mobile app and select "SHOP."
2. Choose the phone, tablet, or wearable to upgrade.
3. On the device screen, select the desired color and memory variant.
4. Select the line to upgrade and follow steps for trade-in as described above. 5 Verify price and details, begin checkout, enter shipping and payment information, and review the EIP agreement.
5. An order confirmation page will display.

Thank you for your time and effort here in T-Mobile Messaging. Have a great rest of your day! And always take care!

After you get the EID/IMEI

DASH> MI Devices> BYOD> input the IMEi or EID then add to card then go to MI plan, look for 500MB plan.

Thanks for the update. It seems like our system is still in process with the activation of the watch line. Normally, it will take just an estimated within 24 hours to fully reflect on the account and in your end as watch line active. We kindly hope for your kind patience and understanding.

Or you can kindly dial #787# from your Samsung Galaxy S20 Fan Edition. You will receive a confirmation message indicating whether Scam Block is enabled.

► EASIEST EXPLANATION FOR PRORATED CHARGE FOR RATE PLAN CHANGE:

Actually, there will be a pro-rated charge on the account for the number of days on your current plan and for your new plan but there will be no extra charge on that process and this will take effect on your next bill. Please let me know your thoughts about it.

→ Would you be able to tell me how much the pro-rated charge is? Sure thing. I will be try to give you the estimated breakdown of it, alright? →• For the current plan Magenta Max it will be $97.53 for 19days and For the GO5G Plus plan it will be $55. Estimated pro-rated will be $152.53 which is exactly like the same as you are paying for the current plan you have. Sounds good? →& just to confirm that would be added to the next bill?

→•For the pro-ration, this will be on your current bill but there will be no changes on it and your expected estimated bill for the new plan next bill will be $160 for 2 lines. Please let me know your thoughts about it. Rest assured 9that there will be no huge impact of the bill because your current plan and the new plan is almost the same with price. →Ok just so I’m sure I’m understanding. The $152 will be added onto the current bill right? →• No this will be your current plan charges because if we make the changes on the account, you will be paying $154 for your current plan but if we make the changes on your plan today, you will only use the 19 days of your current plan and the remaining 11 days is for the new plan which you will have the estimated bill for the plan of $152 not the $154 for your current plan anymore. →• This will be not added on the bill but rather, this only changes the current bill for the plan. Please let me know your thoughts about it.

The iPhone 16 pro 128gb Black Titanium

Great! Thank you so much for that and I can see here that the estimated upfront payment for the device is $249.99 for the down payment and $88.75 for taxes and fees

Total for today will be $338.74. Please let me know your thoughts about it. •→ Great news! If we choose the iPhone 16 there will only be $79.99 for the down payment and $73.66 for the taxes and fees with total estimated upfront payment of $153.65. Sounds good?

Your new Apple - iPhone 16 - Teal - 128GB will be shipped to:

The cost of your order is $829.99, plus $0.00 Shipping, and $73.66 sales tax, totaling $903.65. For the Apple - iPhone 16 - Teal - 128GB, you will pay 23 monthly EIP installments of $31.25, plus a final payment which may vary for a total of $750.00. Your total due today is $153.65, which includes your down payment and other upfront costs. Refer to your EIP Agreement for the full terms.

Please confirm the details above.

→S150911953

It seems like we are having an on the line since I just got added the feature to be eligible to jump upgrade that on the account and it seems like we need to wait for 24 hours to take it effect. Is there any chance we can continue this tomorrow in your best time available? I am so really sorry for that

Checking since the Available Finance Credit on the account was updated due to the recent order on the account, the finance credit now is not that enough that's why the downpayment is like this today.

The iPhone 16 Plus Teal 128 GB Full Retail Price: $929.99 Due Today: $179.99 Equipment Installment Plan Monthly Price: $31.25 Downpayment: $179.99 EIP Term Length:24

The EID of my iPhone is 89049032007408885200199776983409

Thank you for patiently waiting, as per carefully checking here you have an International Roaming feature on your rate plan (Unlimited Plan wBasic Int), and you may see below your service coverage while you are in Italy:

Data - Unlimited at 2G speeds Text - Unlimited Call - $0.25 per minute

All you have to do is turn on Data Roaming. To turn it on, kindly dial in your device dial pad: #766# or dial #763# to turn it off. If you need unlimited calling and need more high-speed data, you might be interested in adding our International Data Pass. Would you like to know about it?

The plans that have the Wi-Fi in-flight feature: Go5G Next, Go5G Plus, Magenta MAX, Magenta Plus, and ONE Plus

May we know if you have any questions or clarifications, please?

As per checking here, your rebate is on pending status. Once

Thank you for your understanding. If you have any questions or need assistance, please feel free to ask or let us know.

T-Mobile ONE Unlimited 55 Two voice lines $80.00 Add a line $40.00 Total voice line cost: $120.00

We also have Magenta 55 plan. The cost are: 2 lines: $70 w/ AutoPay, $80 Regular

• another line up to 3-4: $35 per line with AutoPay, $40 per line Regular

Estimated 3 voice lines Magenta 55 plan cost: $110.00 (without AutoPay discount)

• $88.00 for your watch lines and protection plans = $198.00 estimated monthly once your bill adjusted with this change

May we know your thoughts on this or if you also want to know their benefits?

iPhone 13 9053 IMEI iPhone 14 Pro Max 4488 iPhone 14 Pro Max 8016

It looks like we missed you. For updates on our offers, promotions, and to find a T-Mobile store with the device you want in stock, return trade-in device(s), check out these helpful links below.

T-Mobile Tuesdays! https://www.t-mobile.com/offers/t-mobile-tuesdays T-Mobile Special Offers! https://www.t-mobile.com/cell-phones/deals/special-offer T-Mobile Store Locator https://www.t-mobile.com/stores/locator/ Return your trade-in device https://www.t-mobile.com/support/account/return-old-device

Thank you for your time and effort here in T-Mobile Messaging. Have a great rest of your day! And always take care!

I got you. Since there's $15.00 each mobile number change fee, I am more than willing to cover the half of it and that is $15.00 waived fee as a one-time courtesy, India.

The 1842 is due to Someone harassing. And the 1845 is due to an unknown adult that is trying to Contact a child.

Good news! Both of them have been successfully processed.

The line 1842 is now (945) 345-0080, India. This is the mobile change waived fee. While the line 1845, it needs you to pay $15.00 + taxes = total of $19.01. May we know if you are comfortable proceeding and paying the $19.01 today?

For us to be able to process this change, we need the card details filled out on the secured form below:

As per checking, your last payment was on 09/18 for $246.64, it made you $0.00 when your bill due date came on 09/20. Then your new bill has been generated on 09/30 and you had an automatic device credit of $180.00, the remaining balance on the account has been updated and it is now $82.00

We've carefully checked this for you and here's your bill breakdown for your reference:

Plan charges: $232/mo Equipment charge for iPhone 16 is $18.75 Equipment charge for iPhone 15 pro: $ 11.25. Your total bill is $232+11.25+18.75= $262/mo

It looks like you've stepped away. Not a problem. For future reference, you may visit these helpful links below: Contact Us https://www.t-mobile.com/contact-us View your T-Mobile Billing and Payments/Bill Details https://www.t-mobile.com/support/tutorials/device/app/ios/topic/t-mobile-app/billing-and-payments-view-bill-details

Thank you for your time and effort here in T-Mobile Messaging. We hope everything goes well for you soon. And always take care

(803) 745-9375 (803) 745-3702 (803) 745-3562

To be eligible for a manual submission for your rebate under the Keep and Switch program, please ensure you submit the following:

Full Original Bill: Provide a complete, unmodified bill from your previous carrier. This bill should include all necessary details such as the device payment balance and proof of good standing for at least 90 days.

Proof of Port-In: Ensure you have ported your number from an eligible carrier (e.g., Verizon, AT&T, UScellular, Claro, Xfinity Mobile, or Spectrum Mobile) and the port must have been completed for at least 48 hours.

Device Eligibility: The device being switched must be eligible under the Keep and Switch program. Ensure the device has not been used for a previous Keep and Switch reimbursement.

Submission within 30 Days: Submit your proof of balance and device within 30 days of port-in and activation of the new voice line with T-Mobile

When logging in with a phone number using the T-Mobile App/Website, can we know if you are entering numbers only then your PIN/Passcode, correct?

to transfer money from your promo debit card or approved rebate promotion to a personal bank account, follow these concise steps:

1. Log in to the T-Mobile Promotions Site: Visit promotions.t-mobile.com. Select "Continue" and log in with your T-Mobile ID.
2. Access Your Reward Tracker: View the Reward Tracker to see all previously submitted promotions. Select "View" on the needed promotion to check the status.
3. Redeem Your Virtual Prepaid Card: If your rebate has been approved, you will receive an SMS with a link to redeem your virtual prepaid card.1 Follow the link in the SMS to access your virtual prepaid card.
4. Transfer Funds to Your Bank Account:1 Once logged into the Virtual Express portal from the SMS link, select "Transfer Funds." Enter your checking account routing and account number. Confirm and complete the transfer.

I believe it was 8255 Marcus West | 02:59am As far as date… all I have is the day they posted, which is 6/24 and 7/24 Marcus West | 03:00am So those payments may have processed on your side a day or two earlier. One was 147.12 the other was 147.14 to be specific. I can’t say for sure… I think this was an issue that happened when establishing my TMobile account. Since it was recurring, I would say likely AutoPay.

2 payments: 8255 card - CC-MasterCard 147.12 - June 24, 2024 147.14 - July 24, 2024 AutoPay

Good news!

To be on the same page, you want to use the line 5609 for device upgrade, then this new device will be activated to the line 4215 and then the S24 from the line 4215, will be activated to the 5609 line, correct? We just want to make sure. Thanks! Yes, that's correct

IMEI iPhone 12 fully unlocked: 352513422652517 5609 upgrade Apple iPhone 12 64GB Black - T-Mobile Max trade-in value up to $100.00

Email is: Eric.trichel@outlook.com Shipping address is: 9012 Moreland Ave SW Lakewood, WA 98498

Great choice! Here's the partial details for the new device under Equipment Installment Plan:

Galaxy S24 Ultra Gray 256 GB Full Retail Price: $1,299.99 EIP Monthly Price: $33.33 Downpayment: $499.99 EIP Term Length: 24

Samsung: $800 off with Trade on Go5G Plus/Next • Get up to $800 off a Samsung Galaxy S24 series, Samsung Z Fold6, or Z Flip6 (via one-time trade-in credit and Recurring Device Credits) when you purchase it on Equipment Installment Plan, trade in a qualifying phone, and have Go5G Plus

Both your trade-in device and plan are eligible.

Sure thing. One moment please

For line 4215: Galaxy S24 - Onyx Black - 128GB EIP payments left (18) $31.25

For the installment mobile device, the longest that you have is the newest you recently get which is the Galaxy S24 - Onyx Black - 128GB it has EIP payments left (18) $31.25

So that would mean I could do the upgrade as discussed with no down payment?

ERIC TRICHEL | 06:41am I appreciate that question, and keeping your account in good standing! Since your financial credit are being used for your active installment device on the account, the financial credit available we do have now is not that enough to cover the new upgrade device that's why we have $534.99 total upfront cost to get your desired device today, Eric

Please let us know if you have any questions or clarifications. Thank you

Unfortunately I won't be able to make a down payment that large. But thank you for looking into it all for me. Would an S24 plus have the same down-payment instead of a s24 ultra?

For the installment mobile device, the longest that you have is the newest you recently get which is the Galaxy S24 - Onyx Black - 128GB it has EIP payments left (18) $31.25

That's not a problem, as soon as the active installment device plans on your account are over, we can guarantee that the downpayment for the new device would be enough and all you have to pay for upfront cost are the taxes and fees.

You are always welcome! Please keep your account in good standing (in current) as this is the first requirement when making an upgrade on the account. Sounds like a plan?

Sounds like a plan to me, thank you very much for the help today

To change your PIN in the T-Mobile app, follow these steps:

1. Open the T-Mobile app and log in if prompted.
2. Select the Manage tab.
3. Go to Security.
4. Select T-Mobile ID.
5. Choose Change PIN/Passcode. 6 Enter your new PIN/Passcode.
6. Re-enter the new PIN/Passcode to confirm.
7. Select Save.

CHECK USAGE: To look up your usage using the T-Mobile app and website, follow these steps:

1. Using the T-Mobile App:
2. Log in to the T-Mobile app.
3. Select the Manage tab.
4. In the People section, scroll to select the line you wish to view usage for, and select Data Used.
5. On the Line Usage page, continue with the current bill cycle or select the drop-down to view usage for a different bill cycle.
6. To view call usage, select the Calls tab.
7. To view data usage, select the Data tab.
8. To view messaging usage, select the Messages tab.

Sure thing! We can do a sample order here for you to see the actual upfront cost needed to settle to place the order for new iPhone 16 Pro Max with 1 TB storage. Would that be okay with you?

Here's the partial cost details for iPhone 16 Pro Max with 1 TB storage Full Retail Price: $1,199.99 EIP Monthly Price: $50.00 Downpayment: $0.00 Equipment Installment Plan Term Length: 24

We will now get the upfront cost for you. Can I have 2-3mins for this, please?

We appreciate your kind patience! The iPhone 16 Pro Max with 1 TB storage Due Today is $434.99

• taxes and fees: $145.11 Total to get this order to be placed: $580.10

To drop off your trade-in device, you have two options:

1. In-Store Drop-Off:

• Visit any T-Mobile store.
• Bring your trade-in device.
• The store staff will assist you with the trade-in process.

1. Shipping Your Trade-In:

• T-Mobile will send you a trade-in ship kit with a prepaid shipping label, bubble wrap bag, and shipping box.
• Pack your device securely using the provided materials.
• Attach the prepaid shipping label to the package.
• Drop off the package at the shipping carrier listed on the label.

Email: johnsonadolphe5@gmail.com Shipping address: 722 East 43rd Street Apt 1 Brooklyn NY 11203 With expedite shipping option: $14.99

The new device status - In stock and it Ships 10/15 - 10/18 Added Insurance Plan (this cost $18.00/monthly) Total upfront cost: $596.42

Thank you for that confirmation, Johnson! Before we submit, you authorize T-Mobile to charge your credit card in the amount of $596.42. You also authorize T-Mobile to credit your credit card for any refunds. Do you accept these terms and agree to make this payment?

Good news! Here's your reference for the successful order for your new device!

Order number: S151066186 Shipping Address:722 E 43RD ST APT 1, BROOKLYN, 11203, NY Shipping Method:Next Day - Up to 2 business days Estimated Order Ship Date:10/15/2024 to 10/18/2024

Rep: Just to be sure, you are interested getting our Prepaid Plan then creating a new Prepaid account today, then activate your current device for the service, correct?

CX: Yes. I have an iPhone 15 with dual esims. I travel between Sula, MT and Wisdom, Mt. My Sula place has Verizon and no Tmobile. My Wisdom place has Tmobile but no Verizon.

Apart from this, to ensure you have an amazing journey with T-Mobile. I would also like to take this privilege to ask, how is your overall experience with T-Mobile so far and if did we take care of your reasons for reaching out today completely?

Since your iPhone 15 supports dual eSIMs, it allows you to use two different carriers simultaneously. You can keep your Verizon service active on one eSIM for use in Sula, MT, and activate the T-Mobile service on the other eSIM for use in Wisdom, MT, which is T-Mobile prepaid plan.

The T-Mobile Prepaid Unlimited plan we do recommend, which costs $50 per month, offers unlimited domestic minutes and messaging, unlimited 4G LTE/5G data, unlimited 3G speed (512 kbps) smartphone mobile hotspot (tethering), 200 MB domestic data roaming, and international calling at world-class rates.

I appreciate you sharing how badly needed the new device and requesting for this to be cancelled. We checked this further to see if we can cancel the order, somehow due to its order status, we don't have any way of canceling this order or modify it. If you will not be able to sign the order/accept the delivery, it will be returned to us. This will also process the cancellation of order.

For your future reference, you can also check or confirm the Deductible Fee My Deductible | T-Mobile | Assurant:

https://mytmoclaim.com/deductible/

CLOSING JOSHUA:

Thank you for your patience and understanding during this challenging time. We know how difficult it can be to navigate the aftermath of a hurricane, and we’re here to support you every step of the way

For future reference on how to check order status using the T-Mobile app:

1. Navigate to Order Status:
2. Once logged in, go to the "Manage" tab located in the bottom navigation bar.
3. Select "Check order status" from the available options.
4. View Order Details: You will be able to see the status of your order, including any updates on shipping and delivery.

25mins nauna 15mins next then 5mins

Done — Advertising, Marketing and Sales Practices - 5 mins Done — It's Apparent Get Ready for Verint - 25 mins Done — Data Prioritization Explained 2024 - 15 mins

Vocabulary—Verint new PTO tool

The terms are important to know to understand the Verint application. Flip each card below to learn more.

1. Time Off Pool - This is a pool of available time off hours, applied to a group of employees
2. Time off calendar - Where to view available Time Off Pool hours by day, how many have been used, and how many are waitlisted.
3. Activity - Everything the employee does is an Activity. This includes scheduled time as well as phone states.

Great news!!! Verint uses single sign-on (SSO), so there's no need to type in your NT username and password.

► What information does the Alerts section provide on the My Requests page? →Alerts provide specific information about the request made.

►►► Data Prioritization Explained 2024 15mins → Open Internet Policy CX: Any explanation for data prioritization R: Absolutely! You can access our Open Internet Disclosures on T-Mobile.com. You'll see the information on how the data prioritization works.

Helpful link: https://www.t-mobile.com/responsibility/consumer-info/policies/internet-service?INTNAV=fNav%3AOpenInternet

"I'm sorry you experienced impacts to your speeds due to data prioritization. Your data use will no longer be prioritized lower when your bill cycle ends."

• While data usage from streaming services included in some older plans like Binge On and Music Freedom doesn't count towards customers' high-speed data usage, it does count toward the prioritization threshold.

• Network prioritization is different than "throttling," which slows a user's data use continually. With prioritization there should be no noticeable impact to data speeds in the vast majority of times and places.

|

Working on 3 rebates: $100 from switch of line 4647 (Approved last 08/27) $100 from switch of line 4648 (Denied status, this needs to be fully checked by our Rebate Care Department) $200 from mobile Internet (approved but unable to redeem due to error, since this is having an error, we might need the further assistance with our Rebate Care Department to fix this for you as soon as possible)

The rebates I've received are: $100 should've been for line 7747 (but when checking online it fell under 4648, I believe causing 4648's July 3rd submission to get denied) $100 should've been for line 3439 (but when checking online it fell under 4647, I believe causing 4647's July 3rd submission to get denied)

Since we highly appreciate your high effort regarding the approval of the rebate and see fully what really happened, best option here is dialing our Rebate Department at 1-877-311-8853, since the details showing here in our end are limited only. Total of $400 outstanding for your rebates listed below, they need to be escalated with the help of my colleague from Rebate Team.

$100 no submission made for line 4647 (it may need to re-process the submission) $100 denied status for line 4648 (it may need to re-process the submission) $200 approved line 3174 approval for mobile internet but error redeeming.

Thank you for your patience. Here's the approved once and waiting to be claimed/fixed by our dedicated team that has fully resources to fix this as quickly as possible:

• $100 from switch of line 4647 (Approved last 08/27)

• $100 from switch of line 4648 (Denied status, this needs to be fully checked by our Rebate Care Department) • $200 from mobile Internet (approved but unable to redeem due to error, since this is having an error, we might need the further assistance with our Rebate Care Department to fix this for you as soon as possible)

We're double checking this for you. For 4647 line, there's no submission for this based in our resources. And for 4648 line, it got denied but on the brighter side, for line 4648 and 4647 we can definitely resubmit for this.

Then for the internet line it was approved last 08/27. By any chance, have you checked the spam/junk file via email app?

About the home internet rebate, since it is stated as approved and having an error redeeming, this can only be fixed with a rebate expert. Please be advised that once we manually submit them for you, you will receive SMS/email notification estimate 24-48 hours and to see the rebate status, you may visit this helpful link: https://promotions.t-mobile.com/

Note: You must submit for a rebate on promotions.t-mobile.com with promo code 240007. A rebate submission is required for each ported line.

For the Rebate processing may take up to 9 weeks from submission. Once approved, the virtual card arrives within seven business days. We hope for your kind understanding and patience for this, Riley. Thank you so much for letting us to fix this for you here in chat today.

I understand you want to switch from the $50.00 T-Mobile Prepaid Unlimited Plan to the Connect by T-Mobile $15.00 plan. Plan changes to a lower-cost plan, like the Connect by T-Mobile $15.00 plan, will take effect at the start of your next billing cycle. This means the new plan will be active once your current billing cycle ends on 11/08/2024.

If you request the change now, you will continue to use your current plan until the end of this billing cycle. The new plan will automatically start with the next cycle. There won't be any prorated charges or credits for the remaining days in your current billing cycle when you switch to the lower-cost plan. Since your billing cycle starts after 8th of each month, the new plan will take effect on the 8th of the upcoming month.

Would you like to proceed with scheduling the plan change for the next billing cycle, or do you have any other questions?

I see you are engaged in something important right now. No worries, we respect it. For future reference and if ever needed, here's our prepaid self-service options to lessen your effort: Self-service options: Prepaid https://www.t-mobile.com/support/account/prepaid-self-service-options

Thank you so much for always choosing us! I hope you have a great day ahead of you and always take care!

Should this be all, we won't take much of your time now. Thank you for your time and effort here in T-Mobile Messaging.

And if ever needed, you may visit this helpful link to lessen your effort: https://www.t-mobile.com/contact-us

We hope everything goes well for you soon. And always take care

Lesbia Reyes, you agree to allow T-Mobile to transfer your number ending in 0437 to a new customer and for us to discuss this transfer with them. You will remain responsible for the mobile number and all charges until the COR is complete. Unless transferred, any unpaid EIP balance will be due in full on your next statement if your account is cancelled after the COR is complete. If you have a JUMP! lease and your account is cancelled, the remaining lease balance, purchase option price, and taxes will be charged to your final bill.

Here's the disclosure for releasing one of your lines on the account:

• You are responsible for all charges on your account until the new customer completes the Change of Responsibility or COR, --the account balance will not transfer to the new customer.
• The new customer may need to run credit and pay a deposit.
• If the Change of Responsibility drops your account to below the line amount for your rate plan, you will need to contact Customer Care to change your rate plan to a different plan once the Change of Responsibility is completed to avoid additional bills at the cost of the family rate plan.

Then the Customer agreement part:

Lesbia Reyes, you agree to allow T-Mobile to transfer your number ending in 0437 to a new customer and for us to discuss this transfer with them. Again, you will remain responsible for the mobile number and all charges on your account until the COR is complete. If the transfer of this number results in your account being cancelled, any outstanding EIP balance that is not transferred will be reflected on your final bill and must be paid in full (Alissonrovelo6@gmail.com).

Here's the partial cost details for the iPhone 14 Plus:

Full Price: $729.99

We got your concern and to help you further. Here's our options to secure your service:

1. Putting a collection hold for payment on your account, this is good for 10 days, kindly remove the AutoPay as it will kick in on the 24th of the month, and if you need more time, please let us know (on or before 26th).
2. Set up payment arrangement today with full balance option, the system will allow you to have these installments: 1st installment: 10/30/2024 2nd installment: 11/13/2024 Then once this is settled, you can set up your AutoPay again.

PA Active | Minimum amount to pay is $250 - 33 days past due Tenure : 3 years and 4 months Adjustment: $2500 Payment: $3500

Thanks for letting us know about your

This is how our credit adjustment works when it comes to service outage:

$250/30days*3days = $25.00

Troubleshooting questions:

• May we kindly know if this is the only line with iPhone 14 Pro Max that is having this issue, correct? Thanks for confirming, and we appreciate your efforts with us today as well as doing the basic troubleshooting in your end. Can you tell us the basic troubleshooting you've already done in your end, by any chance?

• Have you tried doing reset networking settings? Thank you for your cooperation and no worries, we saw here that there's no blocking feature added on your line, as well as no tower maintenance ongoing in your area, your service should be working just fine. Here's the helpful steps to do reset network settings in your end, it will help to enhance your T-Mobile service using your iPhone 14 Pro Max.

Can you try it, please?

Please take your time. And let us know if there's any improvement, okay? Rest assured, we will stay here for your update. Thank you

Noted that. May we kindly ask if you are outside or inside the US right now?

• May we kindly ask if you are outside or inside the US right now?
• What does your screen show about your signal bars?

I appreciate your confirmation that you are at home right now, Iza. We've checked as well your eSIM status here, it says completely normal. May I kindly ask what does your screen show about your signal bars?

We've confirmed here that your device has insurance plan. May we kindly ask if your iPhone 14 Pro Max is in good condition?

Since you've been with us for more than 3 years now,

Thanks for confirming that, Iza. And to be honest with you, we can only only do a credit adjustment if we've confirmed if there is indeed a tower maintenance in your area. We hope for your kind understanding.

Looks like we've exhausted all the basic troubleshooting steps available here in Messaging, and I really want this issue to be straightened out as soon as possible.

No worries, we have our Technical Care team who can further assist you with Advanced Troubleshooting steps over the phone. Can I at least call you now with the working mobile device and connect to them?

We can definitely assure you that there's no ongoing tower maintenance or service outage in your area, Iza.

2nd↓

We want to make sure that we can provide the best assistance. We already performed all basic troubleshooting and for us to make sure that we resolved the issue, we would need to connect you to our Technical Care via call for advance troubleshooting. Are you available to continue with Technical Care?

\\\%%%%%%%%%%

IDLE + closing pangit chat: send this

I see you are engaged in something important right now.

If you still need assistance please don't hesitate to message us back or call customer care at 1 (800) 937 8997. Or make an appointment by:

1. From T-Mobile app Home screen, tap MORE.
2. Tap Contact us > Call team > Schedule a Call.
3. Confirm the number where we can reach you.
4. Select a date and time for the call.
5. Tap Confirm.

So happy we were able to help. Have a great rest of your day!

We hope everything goes well for you soon. Have a good one. Always take care!

It seems that you are now quite engaged into something more important, and I totally understand that you have a lot of things to prioritize. No worries, you can reach out to us anytime for further assistance or call our Customer Care: 1-800-937-8997

Just a quick recap, you contacted us today regarding on your device turn in option. Rest assured that once you settle the amount above, it will be eligible to trade-in, mobile device unlock, or get a new device

Apart from this, to ensure you have amazing journey with T-Mobile. I would also like to take this privilege to ask, how is your overall experience with T-Mobile so far and if did we take care of your reasons for reaching out today completely?

So happy we were able to help. Have a great rest of your day!

If good chat: send this closing

It's my pleasure to assist you today! Just a sweet reminder, soon as we resolve it and end it, you will receive the notification regarding this conversation. It would be really helpful if you give some of your valuable time and share your excellent or outstanding feedback. I hope I and T-Mobile will get the full points in all the questions.

And if ever needed to manage your account, you can check this page anytime for how-tos and easy access: https://www.t-mobile.com/support/account

So happy we were able to help. Have a great rest of your day!

Then if you will pay off the device, the total balance of the device is $829.99. Then moving forward, your bill will be from $253.46, down to $218.87.

The promotion credit you are receiving for the iPhone 15 is $31.25/24-month credits. You will still receive this monthly even the device is paid off fully today. As long as you won't remove the line ending in 3858

If the device is paid off let's say today, your total bill of $218.87 - $31.25 = $187.62

Aside from the device balance inquiry and your estimated bill in the future, may I kindly know if is there anything else that I can extend a help for you?

Good news! It is now restored! Could you confirm it by refreshing the app please?

Thank you for confirming. As per carefully checking here you have a current payment arrangement set up on your account (installment dates: 05/29 $120.19, 06/12 $120.18 and the first installment is currently being processed by our system, unable to edit at this time. No worries!

The best recommendation we could make is to leave the arrangement as is. When you miss the arrangement it doesn't necessarily mean that it will fail right away. If you can settle the arrangement before it fails it will still count towards the agreement and let you continue the arrangement.

As of the moment what we need to do is wait for our system to automatically delete your current payment arrangement on within today or tomorrow once done you can take a look to move it on June 12th, sounds like a plan?

We totally understand where you are coming from, Selina. By the way, I just want to let you know, that you can be assured that here in T-Mobile, we will do the very best we can with our capabilities to get your concern sorted out and resolved today for documentation purposes. May I know the reason why you cannot make the payment for the scheduled payment date please?

We totally understand where you are coming from and as much as I would love to, as per double checking here for options, we really are unable to email your receipt. On the other hand, you can follow the steps above to download it and you can also print it as well.

I totally understand the eagerness to get the receipt copy, however, the steps we gave above is the only way on how to get it. And we are unable to send via email

We hope for your kind understanding about this one, Blaine.

May I kindly know if is there anything else that I can extend a help for you?

Max estimated trade-in value is up to $95.00 for your iPhone 11

iPhone 14 Memory: 128GB Full retail price: $729.99

Colors available: Red, Blue, Midnight, Purple, Pink, Starlight, Yellow

The reason why you had a less bill from previous bill, you received a $60 credit that time. Then your iPhone 11, you paid it off early that was why you still receiving the promo credits for it until it reached the 24 of 24 (24 months credit) promo credit. The promotion ended from your previous bill. Then your recent bill you are now being charged for normal charges for it.

Are you aware of that?

I tried removing your active arrangement however, the system won't let me unless the past due balances are paid off.

The best recommendation we could make is to leave the arrangement as is. When you miss the arrangement it doesn't necessarily mean that it will fail right away. If you can settle the arrangement before it fails it will still count towards the agreement and let you continue the arrangement.

Thanks for patiently waiting. As per checking our system is trying to collect

It seems that you are now quite engaged into something more important, and I totally understand that you have a lot of things to prioritize. No worries, you can reach out to us anytime for further assistance or call our Customer Care: 1-800-937-8997

Just for a recap you contacted us today regarding your one of the lines on the account, rest assured that you can activate it once you guys received the SIM card, just reach out to us and request for sim activation!

And if ever needed to manage your account, you can check this page anytime for how-tos and easy access: https://www.t-mobile.com/support/account

Should this be all, I want to thank you again for always choosing us! We appreciate you for being a part of our T-Mobile family. Again, this is Marj from T-Mobile Messaging, I hope you have a great day ahead of you and take care always!

2nd

It seems that you are now quite engaged into something more important, and I totally understand that you have a lot of things to prioritize. No worries!

Just for a recap you contacted us today regarding ordering a new sim card and we did successfully process the order here today! And if ever needed to manage your account, you can check this page anytime for how-tos and easy access: https://www.t-mobile.com/support/account

Should this be all, I want to thank you again for always choosing us! We appreciate you for being a part of our T-Mobile family. I hope you have a great day ahead of you and take care always!

Should this be all, I want to thank you again for always choosing us! We appreciate you for being a part of our T-Mobile family. I hope you have a great day ahead of you and take care always!

\\\

It seems that you are now quite engaged into something more important, and I totally understand that you have a lot of things to prioritize.

Just for a recap you contacted us today regarding restoring service and you are one step away for it, as soon as you can settle the minimum payment, then set up a payment arrangement, that's the time that the service will be automatically become active again. And if ever needed to manage your account, you can check this page anytime for how-tos and easy access: https://www.t-mobile.com/support/account

I hope you have a great day ahead of you and take care always

////

It seems that you are now quite engaged into something more important, and I totally understand that you have a lot of things to prioritize.

Just for a recap you contacted us today regarding -. And if ever needed to manage your account, you can check this page anytime for how-tos and easy access: https://www.t-mobile.com/support/account

I hope you have a great day ahead of you and take care always

Just for a recap you contacted us today regarding home internet, if the steps above didn't work, for further assistance, you can dial our Home Internet Care at 1-844-275-9310 for 24x7 assistance. And if ever needed to manage your account, you can check this page anytime for how-tos and easy access: https://www.t-mobile.com/support/account

I hope you have a great day ahead of you and take care always

Thanks for patiently waiting. I got it now. Your service got suspended due to nonpayment for your payment arrangement.

And I see here that you are on 31+ days past due as well. Once the account is 31+ days past due, it is at risk and the system is requiring a minimum payment to be settled for you to be able to set up an arrangement again. The amount you are seeing is the minimum payment on your account that our system requiring you to settle first, then that's the time you can set up a payment arrangement even with 31+ days past due.

May I know if would you be able to settle it today?

Would it be fine if this is going to be your arrangement?

Two-installments:

1st: 5/16 for $100 2nd: 5/30 for $306.64

Thanks for patiently waiting.

Your current bill includes:

Plans: $280.83 Installment: $57.39 Protection plans: $44.72 Less: Rate plan Credit of -$1.50

Total: $381.44

Moving forward this is your monthly bill:

Go5G Plus 2L - $160 Line 0073- $18 Line 2094- $25 Line 5057- $38.83 Taxes - $2.88

Total monthly recurring charges: $244.71

And about your 2nd question, you are on the best plan right now. Because of the unlimited text, call, and data. As well as free Netflix with ads and Apple TV+.

If you want to get our current best plan, we highly suggest making a rate plan change into Go5G Plus Military Business plan. Would you like to know about it?

The amount that you need to settle next month is your current bill which is the $185.97. Once it is settled, moving forward, your estimated monthly recurring charges would be $148 only.

Kindly do let me know if you have any clarification on this. Thanks

Thanks for patiently waiting, Jessica. Since your account is suspended, your date options are limited.

You're always welcome.

Michael ----- OWN the no PA removal Thanks for patiently waiting. As per checking here, you did create your payment arrangement last April 2, 2024. And you are on past due as well for $109.36.

Just to set your expectations, since there's no payment made, the account might be at risk. On the other hand, on top of payment arrangement, there's still an extension.

The best recommendation we could make is to leave the arrangement as is. As it is active and all good.

Kindly do let me know if you have any questions. Thank you

Oh, I'm so sorry to hear that. As much as I would love to help you about this, we are unable to get this information for you due to privacy purposes. Thank you for your kind understanding about this one.

Since your account is suspended, your date options are limited. But once you set up a payment arrangement now, it will make your service active, meaning the suspension will be gone and it will give you further dates once the one you created is removed right away. Clear so far?

As per checking your account, you have $329.36 30+ days past due and the system is requiring your to at least settle the payment for your minimum payment of $136.15. Once settled, it will give you an option to set up a payment arrangement on the account. Would you be able to settle it today?

T-Mobile ONE plan (2 voice lines): $120 (AutoPay discount included) Netflix: $8.50 (original cost is $15.49 minus the discount of $6.99)

Watch Line 5012: $10 Watch Line 7594: $32.20 (it has $16 insurance plan, you can request to remove this) Watch Line 2693: $10 Mobile Internet line 8790 for iPad: $10 Line 4516: $31 Line 1686: $18 - insurance plan Line 1688: $18 - insurance plan Line 2288: $38

Total: $295.70 monthly recurring charges (estimated)

Thanks for being honest with me, Erika. I just want to be honest with you as well. Checking your account, you have $542.24 30+ days past due balance and you have a minimum payment of $167.28.

Please be advised that we can only make changes to the set-up arrangement within 24 hours of creation, especially since there is a past due balance on the account, deleting the payment plan might put your account to automatic suspension and we do not want that to happen.

I understand that having services is important. The best recommendation we could make is to leave the arrangement as is.

Yet the good thing is that you can definitely set up a new arrangement once this is removed automatically by the system, and to make sure that you set up a new one as soon as possible, you can also check your account after your arrangement date.

First you need to settle your minimum payment of $167.28 then once the active arrangement removed by the system, you can definitely set up a new one to secure the account moving forward.

Would you like to remove your payment method today?

Sounds like a plan?

For you to be able to remove your payment arrangement, you need to settle your whole past due balance which is the $542.24. But since the system is giving our customer more time to settle the arrangement, even though it will be tagged as rejected, it is considered as active arrangement.

Once the system removed your active arrangement automatically due to nonpayment, that's the time you can set up a new one.

About the possible suspension on the account, we cannot determine it as it is a system generated. We highly suggest settling the minimum payment amount or the whole past due balance as soon as possible to secure your service.

Thanks for patiently waiting, Scott. For example, you will get our Go5G Plus plan. If you want 4 voice lines on the account, it will cost: $220 w/ AutoPay / $240 Regular

For you to be able to get a watch with us, you need to have a watch line as well. Good thing, we have an ongoing offer for our apple watches!

Apple: 200.99 Off Watch with New Watch Line on Plus

• Receive the promo value of $200.99 (approximately $8.38/mo) in 24 monthly Recurring Device Credits (RDC)
• You'll receive the promo value as 24 monthly credits. These credits may begin within your 1-2 bill cycles after purchase. If you don't see a credit on your first bill, don't worry. You'll see a double credit on your second bill

Watch device original cost: $299.99 (Watch SE 2nd gen 40mm)

• With the promotion, it will be just $99 remaining balance and it will be divided into 24 months installment: estimated $4/monthly

DIGITS Apple Watch Plus plan cost: $15 with AutoPay / $20 without AutoPay Estimated total for each watch: $19/monthly ($38 if two watches with watch lines)

4 voice lines: $220 2 watches: $38

Total: $258

We cannot determine it as it is system generated suspension. To extend my help, I am willing to call you back on the 24th, if any case your account gets suspended once I check it, we will cover the restoration fees for you, about the minimum payment, we highly suggest for you to settle it.

Are you good with this?

To be transparent with you, Jade, we cannot guarantee that it will not interrupt your service, that's why I am extending my help to check your account on the 25th to see further actions. On the other hand, the system is giving more time when customer can't settle the amount on the exact payment arrangement date.

Hi there. I just want to let you know that I am still here with you. Will update you as soon as it is done. We do appreciate your kind patience.

It seems that you are now quite engaged into something more important, and I totally understand that you have a lot of things to prioritize.

Just for a recap you contacted us today regarding dual eSIM. And if ever needed to manage your account, you can check this page anytime for how-tos and easy access: https://www.t-mobile.com/support/account

Thanks for patiently waiting, Jonell. If you received that notification, you have nothing to worry about because you have T-Mobile insurance plan. And we are the ones who will be responsible whatever happens to your device.

For your future reference, since this one has an insurance on it, you can file a claim at this link https://mytmoclaim.com/ or contact Assurant at 1-8668666285 to process it for you

Thanks for patiently waiting, Matthew. This is the specific bill for 0713 line

If you cancel it:

Device installment: $33.34 Total: $33.34

If you keep it suspended: Line cost: $70 (you have 2 lines, it costs: $140 monthly minus your work perks discount of $21 = $119/2 lines) Device installment: $4.17 Total: $74.17 or $60.17 (-$10 work perks)

Thank you so much for giving additional information. About the claims, you really need to coordinate with Assurant. Since you have me here, I will cover the $84, effective today. May I know your thoughts on this please?

We totally understand where you are coming from. Confirming about the usage is really important.

I did check here with our system that time there was no usage for your international data pass when you were still in the air. There might be a system glitch. On the other hand, I am giving you my 100% that there's no usage at that by based in our tool.

Thanks for letting us know about your payment arrangement concern.

It saddens us to know that you are considering cancelling your unlimited home internet on your account. However, I just want to ask if there's anyone can take over it or any relatives? Because it has a promotion associated with your home internet right now, if we cancel it, you will lose the promotion

The unlimited home internet you have is only $55 original cost then you have a promotion from 2023 of $10, so you are just being charged for it for only $45.

30+ days past due ADVISEMENT

Thanks for being honest with me,. I just want to be honest with you as well. Just to set your expectation, all accounts that are less than 30 days past due are still eligible for setting up an arrangement.

Once the account is 30+ days past due, the system is requiring a minimum payment to be settled for you to be able to set up an arrangement again.

I just want you to know that your account is on 30+ days past due and you have a minimum payment amount of $133.95. Once at least that amount is settled, that's the time you can set up a payment arrangement on the account but we cannot guarantee when the possible interruption kicks in when nonpayment.

Clear so far?

We appreciate you for being honest with us. As your representative today, we will cover the $8.50 late fee for you as a one-time courtesy.

Shall I go ahead and process this?

Thanks for patiently waiting, Catherina.

Your current plan is Magenta MAX Military

• 2 lines: $100 with AutoPay

If you switched for go5g next military plan the cost for 2 lines

• $130 with AutoPay

Thanks for patiently waiting. We do see here that you had restoration fees, that's why your bill is high. We highly suggest following your payment arrangements for you to prevent extra charges.

I just want to be more honest with you as well. What we can do here is give you a service restoration as one-time courtesy. We cannot guarantee when there will be a possible suspension as we don't have access to it.

You agree to allow T-Mobile to transfer your number ending in 1342, 9657, 9739, 2697 to a new customer and for us to discuss this transfer with them. You will remain responsible for the mobile number and all charges until the COR is complete.

Is this a yes?

It seems that you are now quite engaged into something more important, and I totally understand that you have a lot of things to prioritize. No worries, you can chat us back anytime or dial our Customer Care: 1-800-937-8997 for further assistance.

Just for a recap you contacted us today regarding your Account Number and checking/removing add on. And if ever needed to manage your account, you can check this page anytime for how-tos and easy access: https://www.t-mobile.com/support/account

Should this be all, I want to thank you again for always choosing us! We appreciate you for being a part of our T-Mobile family. I hope you have a great day ahead of you and take care always!

We appreciate you for letting us know the reason. I just want to be transparent with you as well. As per review, we noticed that you still have your current arrangement on the account.

Please be advised that we can only make changes to the set-up arrangement within 24 hours of creation, especially since there is a past due balance on the account, deleting the payment plan might put your account to automatic suspension and we do not want that to happen.

I understand that having services is important. The best recommendation we could make is to leave the arrangement as is.

Or you have an option to reset your payment arrangement, all you have to do is settle the $38.71 today then we can definitely remove your arrangement. May I know if you can settle at least that amount today?

Thanks for that confirmation. We highly suggest following your payment arrangements date to prevent double charges since you have a payment method for it.

Or we can still proceed to making your payment today, then we can delete your payment method that was set up for your payment arrangement on the account.

May I know your thoughts on this please?

If we delete your payment method, your active arrangement will be tagged as rejected after 4/19/2024 (1st installment), the arrangement would be fall off automatically after a few days (from your 1st installment's date). Once removed, you can definitely setup a new one. Sounds like a plan?

We do appreciate you for letting us know about this. No worries, we will sort this out today.

As per checking your account, there was a payment back out from your payment method, that's why you have $66.49 past due on the account.

We highly suggest to either settle it now or set up a payment arrangement on the account. May I know your thoughts on this please?

As your representative today, we can definitely restore your service as a one-time courtesy and only valid within our conversation. Shall we go ahead and proceed restoring your service?

Thanks for patiently waiting, Daneylle. As per careful review, you are using a premium Netflix feature, which is the 4 Screens No Ads Netflix $22.99 since you have a Netflix discount of $6.99 because of T-Mobile, you are just being charged for $16 for it instead of $22.99. If you don't want to be charged for $16 for netflix, we highly suggest switching your netflix feature into the Netflix on Us, however it has ads and only 2 screens. On the brighter side, if you are going to switch for this, you will no longer be charged for $16 because it will just be $0.

Checking here as well, you have HBO ad-Free, it will be unsubscribed in your end. I'm afraid we are unable to unsubscribe it for you.

About Paramount + with Showtime you are being charged for $11.99 since it is not included in your plan. You can request to add to remove this from your account, I can definitely remove it so that this is the last time you will be charged for this.

While the Hulu, you can redeem our 6-month Hulu offer, meaning it is free with ads within 6 months and if you want to take advantage of this, I can send you the link for you to be able to redeem it, all you have to do is click the link then the instructions is automatically given right after.

May I know if you have any questions or your thoughts with the details I gave above?

Once your watch line is cancelled and the Netflix feature removed, your next bill (after this current bill) will be lowered because of these details:

$10 - watch line $16 - Netflix No ads feature Total deduction: $26

Your estimated monthly recurring charges would be: $175.47 - $26 = $149.47

We do appreciate you for paying $200 something last week, Pavia.

Thanks for patiently waiting. Yes, you did successfully set up your new payment arrangement! We highly appreciate your precious time and efforts here, Felecia.

Hello, Walter. It seems that you need our Rebate Care Department. No worries, they can fully check this for you, all you have to do is dial this number: 1-877-311-8853

You're welcome, John. Oh, I'm afraid that we don't have a way to check that if it is turned on. I apologize. Rest assured that once they turn it on, it will work right away. They can follow these helpful steps:

Thanks for patiently waiting, Franck. As per checking, you took advantage of our promotion: Buy One Get One $700 Off with New Voice Line. You paid off early the iPhone 15 Plus and it has a promotion of $29.17 discount, even though you're not paying of that device anymore, the promotion remains.

To answer your question, as long as you have insurance plan, you are eligible to file a claim at this link https://mytmoclaim.com/ or contact Assurant at 1-8668666285 to process it for you

You are always welcome! Thanks for patiently waiting, Marcus. You can just disregard that notification, it is indeed a valid charge, however, since Hulu on Us is included in your rate plan, the charged for it is free.

Clear so far?

Thank you for patiently waiting, Terianisha. If you want to know about your iPhone 13 Pro to the line ending in 0809, this bill is the last installment for the device, meaning after this cycle, that's the time that you can upgrade it to get a new device!

Clear so far?

And for you to be aware about your bill, here's the details:

Voice plan (1 line): $55 Insurance plan: $18 iPhone 14 Pro Max installment: $37.09 (discounted: $8.75)

Estimated monthly recurring charges total: $111.17

With the Essentials 55 plan, the voice plan is going to be $45/monthly So, your estimated monthly recurring charges total after the rate plan change would be: $101.17

Your current plan: 3 GB High-speed smartphone mobile hotspot Essentials 55 plan: Unlimited mobile hotspot data at max 3G speeds

If you are looking for lowering your bill we can recommend to change your rate plan into a most affordable one. We can offer you our Essentials 55 plan Voice plan (1 line): $45, from your current plan it is $55

Would you like to consider this rate plan change?

We do apologize for the confusion. It is indeed correct that you can upgrade your device this April. However, the previous payment you made for the iPhone 13 Pro installment is included to your current bill.

You are one step away to make an upgrade, all you have to do is settle your current bill. Any day within this month

While to the line ending in 9747, you still have $291.60 balance for it and it is 6+ payments left.

Thank you for patiently waiting. We totally understand that you just want a confirmation about the trade-in device status. As per UPS update, it is already delivered to our warehouse on April 12th. You have nothing to worry about because our warehouse staff is going to scan that device. After scanning, you will be notified about that update and the estimated trade-in value of $100 will be automatically applied on your account.

Clear so far?

I know the importance of having the supervisor, but let me clear things off.

Thanks for that clarification, Robert. You are correct. You have $500 off promotion, then minus the trade-in value of your trade-in device of $100 (you'll receive it within 1-2 billing cycle)

$500-$100 = $400 remaining

$400/24 months = $16.67 this is the monthly credit that you are getting monthly.

Kindly do let me know if you have any clarification on this. Thank you

Thanks for patiely waiting! We have the promotion that you can take advantage of: "$200 off with Trade"

Get up to $200 off the Apple iPhone 15 series, 14 series, or SE (3rd Gen) (via Fair Market Value + Recurring Device Credits) when you purchase it on EIP and trade in a qualifying phone on an eligible plan

This promo is marketed as "$200 off iPhone 15 with trade."

iPhone 15 Full Retail Price: $829.99 Equipment Installment Plan (EIP) Monthly Price: $34.58 Downpayment: $0.00 EIP Term Length: 24 Device Connection Charge: $35 Storage: 128GB

The due today/upfront is: $111.77 Device: $76.77 + tax Device Connection Charge: $35 (one time charge)

So,

Dale, for you to be able to set up a payment arrangement, you should be at least less than 30 days past due. As of now, you are 30+ days past due, that's why you have a minimum payment amount that needs to be settled first and it is an extra help for our customers, once the minimum payment amount is settled, you will be eligible to set up a payment arrangement even with 30+ past due balance.

That's understandable, Dale. To extend my help, I will check your account on Wednesday, if it gets suspended, I will restore it again and with restoration fees covered. Would this work with you?

We really understand your situation, Dale. As much as we love to set up the payment arrangement on the account, for you to be eligible for it, you need to be less than 30 days past due balance on the account. And since you are on 30+ days past due, the system is requiring you to at least settle the minimum payment on the account as soon as possible which is the $199.45. Once settled, the system will allow you to set up a payment arrangement on the account to have further dates.

To be honest with you restoring your service today without payment is outside our policy and as a one-time courtesy. We will also cover your restoration fees and only valid within this conversation. We highly suggest settling the $199.45 as soon as possible for you to be able to set up a payment arrangement.

Shall we go ahead and restore your service, Dale?

You're welcome. Thanks for patiently waiting. It seems that your number is not detected in our resources. No worries, we just need a further assistance with our Prepaid Care via phone call.

To call T-Mobile Customer Service from another country, from your mobile device, dial +1-505-998-3793. We won't charge you anything for this call, no matter where you are.

Thanks for patiently waiting, Rosemary. Here's the details now:

Magenta 55+ plan includes:

• Unlimited Talk & Text
• High-Speed Data: Unlimited data on our 5G & 4G LTE network. 5G access with compatible device & coverage area.
• Hotspot data: 5GB of high-speed mobile hotspot data included. Unlimited mobile hotspot data at max 3G speeds after 5GB.

While Essentials 55 plan includes:

• Unlimited Talk & Text
• High-Speed Data: Unlimited data on our 5G & 4G LTE network. 5G access with compatible device & coverage area.
• Hotspot data: Unlimited mobile hotspot data at max 3G speeds.

About your current Go5G Plus plan includes:

• Unlimited Talk & Text
• High-Speed Data: Unlimited data on our 5G & 4G LTE network. 5G access with compatible device & coverage area.
• Premium Data: Unlimited Premium Data (won't be deprioritized because of data usage)
• Hotspot data: 50GB of high-speed mobile hotspot data included. Unlimited mobile hotspot data at max 3G speeds after 50GB
• Netflix on Us (2 screens with Ads)
• Apple TV+ On Us

Cost - 4 lines: $220 w/ AutoPay / $240 Regular

1 line: $90 w/ AutoPay / $95 Regular 2 lines: $150 w/ AutoPay / $160 Regular 3 lines: $185 w/ AutoPay / $200 Regular 4 lines: $220 w/ AutoPay / $240 Regular

Lines 3-8: $35 per line AutoPay, $40 per line Regular / Lines 9-12: $45 per line

We can process this add-on for you. Or you can do it in your end using your T-Mobile App:

1. Open the T-Mobile app, and log in.
2. Select Account.
3. Select Plan and usage details to review your current plan and feature add-ons.
4. Select Manage my plan to compare plans by selecting different options in the Choose this plan menu. Once you've compared plans and made your selection, choose Select plan.
5. Select Manage Data & Add-ons to add or remove feature add-ons on your current plan.

Thanks for patiently waiting! We have here:

1. Mobile Internet 2GB (TI) -> $10.00
2. Mobile Internet 5GB - (TI) -> $20.00
3. Mobile Internet 10GB - (TI) -> $30.00
4. Mobile Internet 30GB - (TI) -> $40.00
5. Mobile Internet 50GB (TI) -> $50.00

Thanks for patiently waiting. As per checking your account, you are one step away to restore your service and setup a payment arrangement. All you have to do is settle the minimum payment of $199.45, then the system will allow you to set up a payment arrangement on the account. May I please know if you would be able to settle it today?

So, from $126.67, moving forward, your estimated monthly bill would be $100 with your current plan. Just to verify, you still want to change your rate plan?

Just for a recap you contacted us today regarding rate plan. And if ever needed to manage your account, you can check this page anytime for how-tos and easy access: https://www.t-mobile.com/support/account

Should this be all, I want to thank you again for always choosing us! We appreciate you for being a part of our T-Mobile family. I hope you have a great day ahead of you too, and take care always!

Thanks for patiently waiting. Please do be advised that the trade-in value for your iPhone XR will be automatically applied within 1-2 billing cycles.

Kindly do let me know if you have any clarification on this. Thank you

Current MRC MRC before changes: $140.99 Future MRC MRC after changes: $158.99 MRC difference MRC difference: $18.00

Just letting you know that I am still here with you, Luis. Take all the time you need.

That's weird. Thank you so much for your efforts and that other person's as well. If this is the case then, is it fine with you to call your best call number for me to be able to transfer you to our Tech Expert?

If this is all for me, I will now send you back on your day and close our chat. For further assistance, you can either chat with us again or contact our Customer Care: 1-800-937-8997. I hope that you have felt my genuine care on checking everything for you

Thank you for your time and effort here in T-Mobile Messaging. Have a great rest of your day!

Just for a recap you contacted us today regarding activation of new device with eSIM. And if ever needed to manage your account, you can check this page anytime for how-tos and easy access: https://www.t-mobile.com/support/account

Should this be all, I want to thank you again for always choosing us! We appreciate you for being a part of our T-Mobile family. I hope you have a great day ahead of you too, and take care always!

Virgil

1 line: $90 w/ AutoPay / $95 Regular

We really understand that this is really important with your family. They need to manual select the local network there for it to be considered as roaming. Then all they have to do is turn on Data Roaming.

Your T-Mobile Essentials plan is the most affordable plan we have here. And these are what's included:

1. Unlimited Talk & Text
2. Unlimited Data on 5G & 4G LTE Network: This includes 5G access with a compatible device and coverage area. However, during congestion, customers may notice slower speeds compared to other plans. After 50GB of data usage in a month, speeds will be further reduced due to fair-use de-prioritization limits
3. Mobile Hotspot: Unlimited mobile hotspot data is available at maximum 3G speeds

Just for a recap you contacted us today about rate plan change. And if ever needed to manage your account, you can check this page anytime for how-tos and easy access: https://www.t-mobile.com/support/account

Should this be all, I want to thank you again for always choosing us! We appreciate you for being a part of our T-Mobile family. I hope you have a great day ahead of you and take care always!

----->>>>>>>>>>>>>>>>

Thanks for patiently waiting, Heather.

Your account is safe as long as you have your active arrangement, once it is removed automatically by the system, for you to be able to create a new arrangement, you need to settle at least the minimum payment on your account estimated $147.86. Once settled, the system will allow you to create a new payment arrangement (once the active one removed automatically by the system)

Your payment arrangement will be tagged as failed/rejected after 04/08/2024. I will check back your account on April 11th to ensure your service, if I see that it got interrupted, I will restore it right away.

Clear so far?

After your 1st installment 04/08 the system will give you grace period to settle your bill. Good thing is you are not 30+ days past due (30+ days past due balance is at risk for suspension)

We really cannot guarantee if your service is still active by then. Here's what I am more willing to do, I will check your account on April 10 and then April 11 and if I see that it gets interrupted, I will restore it right away. Would this work with you?

Thanks for being honest with me, Donna.

Based on my resources, you created a payment arrangement last 03/21/2024 for $306 for two installments.

1st installment was 04/04/2024 $153 and 2nd installment 04/11/2024 they were tagged as rejected due to nonpayment, and your service got interrupted.

No worries, since you don't have a minimum payment amount on the account, you can set up a payment arrangement today, it will also restore your service. Would you be able to set it up in your end?

Good news! I got an approval. We can proceed removing your active arrangement today as a one-time exception (this time only). Then you can definitely create a new payment arrangement! Shall we go ahead and remove it now?

-------0

You're welcome. I'm glad that I am your representative today! Thanks for patiently waiting, Trini. We understand that you just want our service for the long run. That $20 would help a lot as it will lower your bill. If you settle that payment today, we will cover the remaining past due then remove your payment arrangement as well.

How does that sound to you?

To guarantee you that it won't be interrupted, we highly suggest to settle at least the minimum payment $338.27 for you to be able to create payment arrangement to have further dates.

May I please know your thoughts on this?

Thanks for patiently waiting, Heather. As per carefully checking here you have an International Roaming feature on your Magenta plan and you may see below your service coverage while you are in France, Austria, Germany.

Data - Unlimited Text - Unlimited Call - $0.25 per minute

All you have to do is turn on the Data Roaming

I appreciate that confirmation, Jaylyn. Just for a recap you contacted us today about payment extension.

Should this be all, I want to thank you again for always choosing us! We appreciate you for being a part of our T-Mobile family. I hope you have a great day ahead of you and take care always!

It seems that you are now quite engaged into something more important, and I totally understand that you have a lot of things to prioritize. No worries, you can contact us again through Messaging or dialing this number: 1-800-937-8997 for further assistance.

Just for a recap you contacted us today regarding payment arrangement. And if ever needed to manage your account, you can check this page anytime for how-tos and easy access: https://www.t-mobile.com/support/account

Should this be all, I want to thank you again for always choosing us! We appreciate you for being a part of our T-Mobile family. I hope you have a great day ahead of you too, and take care always!

=------

Katina

Thanks for patiently waiting, Katina. As per careful review you were charged for restoration fees because you were suspended. But since you weren't informed that every suspension there's a restoration fees (suspension is always subject for restoration fee of $20/line + taxes , capped at 3 lines). You didn't deserve this charged.

What we are willing to do here is cover the $60 restoration fee. And here's what I am going to apply about it, I will apply it through 3-installments credit($20, $20, $20).

Today, I will apply $20 credit on your account. Then I am also responsible for the remaining $40, that I will apply it after a few days.

$22 - today $22 - 2nd installment credit $24 - 3rd installment credit

Amanda

Thanks for patiently waiting, Amanda. As per review, your rate plan is a family plan with 2 lines, that costs $150 without AutoPay. Since you just have 1 line on the account, it should be charging you for only $90 monthly for the voice line.

No worries, we will fix this and cover this for you. Here's what I am going to do, we will give you $50 and please expect this adjustment before your close date.

Oh, you are enrolled with AutoPay! So, the total cost for your voice rate plan (family plan) is only $140.

Let me just give you a bill break down about your current bill:

For two voice lines: $140 Netflix: $10

Equipment for line ending in: 8787 (12 payments left): $26.25 8788 (12 payments left): $9.50

Subtotal: $185.75 Less: $50 (credit from us)

Grand Total: $135.75

Then moving forward, your monthly recurring charges/estimated monthly bill would be $185.75.

Clear so far?

Yes, we understand that and respect your decision, Amanda. That's why we will fix this error for you, for you to be billed for 1 line only moving forward and cover the $50 for this error, and this adjustment ($50) will be reflected before your close date (20th).

Oh, let me correct that monthly billing amount. Once your rate plan is fixed (1 line cost only), moving forward, your monthly recurring charges/estimated monthly bill would be $135.75.

For 1 voice line: $90 Netflix: $10

Equipment for line ending in: 8787 (12 payments left): $26.25 8788 (12 payments left): $9.50

Total: $135.75

It seems that you are now quite engaged into something more important, and I totally understand that you have a lot of things to prioritize. No worries, you can contact us again through Messaging or dialing this number: 1-800-937-8997 for further assistance.

Just for a recap you contacted us today regarding your bill. You have other option, you can just wait until your next bill cycle (around April 23-24), as it will be automatically sent to your email with your address on the last page.

And if ever needed to manage your account, you can check this page anytime for how-tos and easy access: https://www.t-mobile.com/support/account

I hope you have a great day ahead of you too, and take care always

And we appreciate you for your kind understanding, Holly. How about this, to extend my help, and as a one-time courtesy (only valid within this conversation) I will check your account on 17th, if it gets suspended when I check it, I will restore it right away.

Would this work with you, Holly?

I would love to, actually suspension is system generated and we cannot guarantee when the exact date the possible suspension will happen on the account. To extend my help, to make your day better, I will check your account on the 17th, if in any case it got interrupted, I will restore it right away and then I will request the restoration fees to be covered.

May I please know your thoughts on this?

Just for a recap you contacted us today regarding payment arrangement. And if ever needed to manage your account, you can check this page anytime for how-tos and easy access: https://www.t-mobile.com/support/account

Should this be all, I want to thank you again for always choosing us! We appreciate you for being a part of our T-Mobile family. I hope you have a great day ahead of you too, and take care always!

Micah

Thanks for patiently waiting, Micah.

About your bill, you have 2 voice lines and you are being charged $90/monthly for it. Split it into two equals $45. Plus the $11 for the insurance plan to the line 1834

Total: $51 charge monthly to the specific line 1834.

Clear so far?

Here's the details now for the two Go5G plans:

1 line: $75 w/ AutoPay / $80 Regular 2 lines: $130 w/ AutoPay / $140 Regular 3 lines: $155 w/ AutoPay / $170 Regular 4 lines: $180 w/ AutoPay / $200 Regular 5 lines: $205 w/ AutoPay / $230 Regular

• if you are planning to get the plan above, you may keep the 3rd line discount as long as your voice line are minimum 2 voice lines active on the account, same offer for the 3rd line = $0/monthly.

Go5G Next plan

• For 2 lines it cost $170 w/ AutoPay / $180 Regular

While for Go5G Plus plan

• For 2 lines it cost: $150 w/ AutoPay / $160 Regular

Your current plan cost is: $130 for 2 lines

May I know your thoughts about this please?

For example, your company is eligible for our T-Mobile Work Perks and you are willing to switch to our Go5G Next plan. It is $170 for 2 lines, then you will get a 15% discount ($25.5) = $144.5

I will request about this another $20 credit and will get back to you tomorrow. Would that work?

Thanks for patiently waiting, Jesus. I have good news for you! I got an approval that once you make a payment of $100 today, we will cover the remaining $38.72 because you are a valued customer to us.

Are you good with this?

Thanks for that clarification, Alexis. Same with you here, that the system won't let us to edit your payment arrangement also the payment method on the account. What we highly suggest is to make a manual payment today using your different card.

If you don't mind me asking, does the card associated with your active arrangement have sufficient funds?

As much as I would love to cover them all for you (without processing the upgrade via Messaging/with me) then you will process the upgrade via store to get it right away, I am afraid that is not possible as we have inventory systems.

On the brighter side, I am more than happy to cover one of the phones activation fee, which is $35, and it would be divided into 4 installments/daily credit ($10, $10, $10, $15). May I know your thoughts about this please?

---->

Thanks for patiently waiting, Orlando. The deductible depends on what you are going to file a claim. Are you going to file a claim?

Thanks for patiently waiting, Ian. With you current rate plan, you have unlimited data, talk, and text. However, your high speed data is 40GB of high-speed mobile hotspot data included. Unlimited mobile hotspot data at max 3G speeds after 40GB. And I've checked here that you've already use the 40GB.

On the other hand, it will be back to 40GB once your bill generates. Clear so far?

I appreciate your patience, Ian. Checking here, you've already used 12.29 GB/Unlimited and while the hotspot data, you've already used 9.83 GB/40 GB.

If there's anything that I might have missed or if you have other questions or concerns, please do let me know. Thank you so much

$90 wtih AutoPay + $29 for the installment plan Total: $199

Good question, Xiomarie. As much as I would love to know the exact date of possible suspension, we really don't have access for that. We highly suggest to settle at least the minimum payment of $257.64 for you to be eligible to set up an arrangement on the account.

Just for a recap you contacted us today about spam calls charges/international charges and we credit it just for you. And if ever needed to manage your account, you can check this page anytime for how-tos and easy access: https://www.t-mobile.com/support/account

Should this be all, I want to thank you again for always choosing us! We appreciate you for being a part of our T-Mobile family. I hope you have a great day ahead of you and take care always!

Our Scam Shield Premium benefits include:

• Enhanced Call Control: Offers full control of all T-Mobile's scam protection options, enhancing the basic scam protection of Scam ID and Scam Block, Caller ID, Allow (never blocked), and Scam Reporting.
• Personalization: Allows customization and personalization of protection inside the Scam Shield app.
• Private Calls Management: Specifically manages calls from numbers that have their Caller ID blocked.
• Self-service Upgrade: Users can add Scam Shield Premium within the Scam Shield app under Settings > My Account > Upgrade to Premium.
• Compatibility: Not eligible for LineLink, DIGITS, & T-Mobile Prepaid for Scam Shield Premium, but compatible with Scam ID, Scam Block, and Caller ID.
• Voicemail to Text Service: Included in Scam Shield Premium, providing a transcription of voicemails via SMS, email, or in the Android Visual Voicemail app.
• Advanced Call Controls: Allows sending entire categories of calls like telemarketers, political solicitations, and fundraising calls directly to voicemail.
• Reverse Number Lookup: For unknown callers and creating Always Block lists that live on the network.

Just for a recap you contacted us today about checking what's included in your plan and your other option for international option. And if ever needed to manage your account, you can check this page anytime for how-tos and easy access: https://www.t-mobile.com/support/account

Should this be all, I want to thank you again for always choosing us! We appreciate you for being a part of our T-Mobile family. I hope you have a great day ahead of you and take care always!

And if ever needed:

• Call customer service. Call: 888-8-METRO-8. Call: *611 from your Metro® by T‑Mobile phone
• Make a payment. Call: 888-8-METRO-8. Call: *99 from your Metro® by T‑Mobile phone.
• Get premium handset protection. Call: 1-800-316-2075. Or visit: https://fastclaim.com/metro/

Thank you so much for being honest with me and patiently waiting, Raul. You got suspended due to nonpayment.

I just want to be honest with you as well. What we can do here is give you a service restoration as one-time courtesy. We cannot guarantee when there will be a possible suspension as we don't have access to it.

For your future reference here's how to Suspend the line/s:

1. From the T-Mobile app home screen (learn how to install the app).
2. Select the Account tab.
3. Select the line you need to update.
4. Choose either Report lost or stolen or Suspend a line temporarily, depending on the type of suspension you need.
5. Follow the on-screen steps to suspend or restore your line.

And while the Unsuspend steps, you can just follow these helpful steps:

1. From the T-Mobile app home screen (learn how to install the app).
2. Select Line suspended: Temporary vacation hold.
3. Select Yes, Reactivate.

Just for a recap you contacted us today regarding suspending your son's line. And if ever needed to manage your account, you can check this page anytime for how-tos and easy access: https://www.t-mobile.com/support/account

Should this be all, I want to thank you again for always choosing us! We appreciate you for being a part of our T-Mobile family. I hope you have a great day ahead of you and take care always!

Sure, let me explain them to you.

If you are going to choose blocking their IMEI, they will no longer have our service. If we're going to suspend their line, they won't have service as well.

I just want you to be aware about your options. Any of the option you will choose, you can chat us back anytime if you are planning to unblock their IMEI to the line ending in 5254 or restore the suspended line.

Clear so far? Take your time to decide, I am just right here for you, waiting for your decision. Thanks

I'm afraid that's your only options. May I please know if there's anything else aside from this?

Let me just continue the explanation of the previous representative that you had. Once you landed in Ecuador without purchasing/adding our International Pass, you will be charged for 0.25/minute, and we don't want that to happen.

We highly recommend adding our International Pass on your account to prevent extra charges.

Thanks for patiently waiting, Ana. Checking here, you just created your payment arrangement on the account then automatically, it restored your service because of it as well. Since restoration fee is $20/line + taxes , (capped at 3 lines). Are you referring for the $40 restoration fees?

Thanks for patiently waiting, Ali. As per careful checking, there's a payment that is being processed. Meaning, it might take at least 2 hours for it to kick in on your account or to be posted.

Kindly do let me know if you have any clarification on this. Thank you

It seems that you are now quite engaged into something more important, and I totally understand that you have a lot of things to prioritize.

Just for a recap you contacted us today regarding your account device and virtual card. And if ever needed to manage your account, you can check this page anytime for how-tos and easy access: https://www.t-mobile.com/support/account

Should this be all, I want to thank you again for always choosing us! We appreciate you for being a part of our T-Mobile family. I hope you have a great day ahead of you and take care always!

Thanks for patiently waiting, April. As per checking here, indeed you returned the iPhone 13 to us last March 20th. You have nothing to worry about this because it will be scanned by the warehouse staff about the returned device and then once

Submit for reimbursement at www.switch2t-mobile.com within 30 days of activation with T-Mobile. Your submission must include uploaded bill images that show the device payment plan details.

Good news!

Desire --

You're welcome, Desire. As per checking your account, the recent payments that has been posted for the Month of April are:

04/03/2024 $7.00 04/02/2024 $30.00

You're welcome, Jayden. As per checking here, your account got suspended due to the failed payment arrangement. And the system requiring you to settle a payment for it to restore your service and allow you to create a payment arrangement on the account. Good thing you don't have a minimum payment amount on the account, due to you are just on 15 days past due amounting to $117.91.

To follow the process or if you don't mind me asking, would you be able to settle the past due balance today?

It seems that you are now quite engaged into something more important, and I totally understand that you have a lot of things to prioritize.

Just for a recap you contacted us today regarding payment arrangement! And if ever needed to manage your account, you can check this page anytime for how-tos and easy access: https://www.t-mobile.com/support/account

Should this be all, I want to thank you again for always choosing us! We appreciate you for being a part of our T-Mobile family. I hope you have a great day ahead of you and take care always!

matthew---

We appreciate you for reaching out to us today about this. As per checking your account, your payment arrangement installment is currently being processed, unable to edit at this time. On the other hand, you can just make a manual payment. May I please know if you are going to settle it today?

There's a possibility for a suspension. Because your account is on 30+ days past due. Just to set your expectation the all the accounts that is 30+ days past due is at risk for service interruption.

As much as I would to be accurate when the exact suspension will happen, we are unable to give it as we don't have access for that. What we highly suggest is settle the minimum payment as soon as you can so that you can create for payment arrangement.

Todd

Here's the line ending for each line:

0513 - Home Internet 1460 - Voice line 3874 - Voice line 6331 - Voice line 6491 - Voice line 9853 - Voice line 9919 - Watch line (Apple Watch Series 9 (45mm)) 8006 - Watch line (Apple Watch SE (44mm))

Nathan

Thanks for patiently waiting, Nathan. Upon checking here, you have two installments for your payment arrangement.

03/08 and then 03/22

Just to set your expectation, payment arrangement can be 14 days per installment. Meaning, from March 8th plus 14 days, that's the March 22nd

It seems that you are now quite engaged into something more important, and I totally understand that you have a lot of things to prioritize.

Just for a recap you contacted us today regarding payment arrangement dates. And if ever needed to manage your account, you can check this page anytime for how-tos and easy access:

https://www.t-mobile.com/support/account

Awesome! So happy we were able to help. Have a great rest of your day!

Kerns

Just for a recap you contacted us today regarding transferring your number to the apple watch. And if ever needed to manage your account, you can check this page anytime for how-tos and easy access:

https://www.t-mobile.com/support/account

Awesome! So happy we were able to help. Have a great rest of your day!

Add GB: Prepaid Access the customer's account in the system.2 Navigate to the 'Plan & Services' section.3 Look for the option to 'Add Services'.14 From the available services, select the 'Data Add-On' that corresponds to 1 gig. Confirm with the customer and add the service to their plan.4

Thomas-------------

Thanks for patiently waiting. Upon checking your account, you had a payment arrangement last month, just to set your expectation that once the payment arrangement is set on your account, the AutoPay will be automatically removed. You are delinquent right now because you are on past due.

Ameenah

Thanks for that confirmation, Ameenah. I really appreciate it. Just for a recap you contacted us today about your installment remaining balance. And if ever needed to manage your account, you can check this page anytime for how-tos and easy access:

https://www.t-mobile.com/support/account

Should this be all, I want to thank you again for always choosing us! We appreciate you for being a part of our T-Mobile family. I hope you have a great day ahead of you and take care always!

You agree to allow T-Mobile to transfer your number ending in 0437 to a new customer and for us to discuss this transfer with them. You will remain responsible for the mobile number and all charges until the COR is complete. Unless transferred, any unpaid EIP balance will be due in full on your next statement if your account is cancelled after the COR is complete.

If you have a JUMP! lease and your account is cancelled, the remaining lease balance, purchase option price, and taxes will be charged to your final bill.

Scott --

Thanks for patiently waiting. As per careful review, you are no longer being

Just for a recap you contacted us scheduled payment on your account. And if ever needed to manage your account, you can check this page anytime for how-tos and easy access:

https://www.t-mobile.com/support/account

Have a great rest of your day!

=================================

It is system generated. The system noticed that you were making or receiving an international call on one of your lines. We cannot check this right now, however it would be reflected when the bill is generated.

If you are planning to set a payment arrangement, you can choose to have two installments:

Balance in full>2 installments>

It will give you farthest dates: 03/31/2024 and 04/04/2024

Thanks for that information and patiently waiting, Jonathan. Upon checking here, you had a Promotion Courtesy Discount of $34.00 receiving monthly. However, its duration is based on the original agreement when the discount was applied and it is ended, that's why you are now receiving your original bill. That's what happened with your bill.

For further review as well, you have fully paid devices on the account, moving forward your monthly recurring charges is estimated $213.84

Melanie

Just for a recap you contacted us today regarding S24 deals. And if ever needed to manage your account, you can check this page anytime for how-tos and easy access:

https://www.t-mobile.com/support/account

Awesome! So happy we were able to help. Have a great rest of your day!

We totally understand the importance of having a working service.

Christina

We have this so called Change of Responsibility (COR), let me explain it to you. It is a process where the billing responsibility of a line is transferred from one person or business to another. Since you are the Primary Account Holder (PAH), we can definitely release the line/s that you want to transfer.

What we can do here is, release the specific line.

Acceptance from the existing customer (you) to release the line: The existing customer (PAH) must agree to release the line for a Change of Responsibility. They will remain responsible for all charges on the account until the new customer completes the Change of Responsibility. The account balance will not transfer to the new customer.

Then the other person needs to contact our Customer Care via call to complete the transfer, Customer Care also the ones who can create their T-Mobile account just in case they don't have an account yet. We highly suggest for you to reach out the other person to inform them to contact our Customer Care to fully processed their line.

...

COR Disclosure (Existing Customer // PAH)

Christina Jones, you agree to allow T-Mobile to transfer your number ending in (Insert last four of Mobile Number) to a new customer and for us to discuss this transfer with them. Again, you will remain responsible for the mobile number and all charges on your account until the COR is complete. If the transfer of this number results in your account being cancelled, any outstanding Equipment Installment Payments (EIP) balance that is not transferred will be reflected on your final bill and must be paid in full (email address of existing customer for transfer). If you have Autopay set up, the EIP charges will be included in the total amount on the final bill which will be charged to the card on file.

--- Angela

Go5G Plus: $160 Line 3642 (Insurance plan): $15 Line 0428 (paying for device only): $26.25 Line 1080 (paying for line only since device is free): $35 TOTAL: $236.25

Thanks for being honest with me, Juanita. As per checking, your service got suspended due to failed payment arrangement. And you have minimum payment of $156.02, it will also serve as minimum to restore.

How about this, we can go ahead and manually restore your account to give you more time to settle the minimum amount required it's just that after this restoration, I am unable to give you the assurance that there will be no interruption that can happen since there is no payment made. ( suspension is always subject for restoration fee of $20/line + taxes , capped at 3 lines)

I'm afraid that this offer is only valid within this conversation and as a one time courtesy. Can I have your thoughts about this?

Just for a recap, you contacted us about eSIM inquiry today. And if ever needed to manage your account, you can check this page anytime for how-tos and easy access:

https://www.t-mobile.com/support/account

Should this be all, I want to thank you again for always choosing us! We appreciate you for being a part of our T-Mobile family. I hope you have a great day ahead of you and take care always!

For us to be on the same page, you can also review your previous bill in your end. I am currently checking it here.

For your reference on how to check your bill:

1. Log in to Account Hub.
2. Go to Billing. If you have multiple accounts, select the desired account.
3. On the Statements tab, select the magenta download icon for the statement you would like to download. The Download a Statement (PDF file) window appears.
4. Choose a statement type (Summary or Detailed) and select Download. • Bill summary requests can take up to 2 hours to download. • Detailed bill requests can take up to 12 hours to download.

Thanks for patiently waiting. Upon reviewing your recent generated bill:

• Your 4 device(s) had Equipment Installment Plans that ended which decreased your equipment charges.
• Your equipment installment plans has ended for a device which has decreased your bill.
• 3 lines received promotions of $121.27

I can guarantee you that the credits are automatically applied

I was able to check that you have our BOGO $700 Off with New Voice Line promotion. Meaning Buy One, you will be charged with normal bill which is the line 9248 then only the line 8623 has a promotion discount of $29.17 24months credits.

You are being charged for 9248 for $50/monthly then for 8623 you are just being just for $20.83

Clear so far?

Our supervisor is working on about this iPhone 15 Pro Max. We will put manual promotion at that time for you to get a monthly credit

================

kaitlyn---

Internet Lite Plan and costs:

Here are the available plans and their costs:

• 100GB Internet Lite plan - $60 w/ AutoPay ($65 Regular) • 150GB Internet Lite plan - $85 w/ AutoPay ($90 Regular) • 200GB Internet Lite plan - $110 with AutoPay ($115 Regular) • 300GB Internet Lite plan - $160 with AutoPay ($165 Regular)

========

Hanhui Lou PAH Number: 6504900985 BAN: 964643410

The best recommendation we could make is to leave the arrangement as is. When you miss the arrangement it doesn't necessarily mean that it will fail right away. If you can settle the arrangement before it fails it will still count towards the agreement and let you continue the arrangement.

As of the moment what we need to do is wait for our system to automatically delete your current payment arrangement on within today or tomorrow once done you can take a look to move it on (preferred date of payment), sounds like a plan?

--- BRUNO

Just to set your expectations. Actually we're not allowed to disclose directly your Account number and PIN for the security of your account information. No worries! You can definitely get your PIN by following this helpful steps on your T-mobile app. I have already sent via SMS on how to get your Account Number.

Make sure the T-Mobile app is on the latest version before attempting these steps.

1. Download and log in to the T-Mobile app .
2. Select Account or More.
3. Select Profile Settings.
4. Select Line Settings.
5. Select Request a transfer PIN.
6. You will be directed to verify your identity
7. Select a phone number to receive a text OTP
8. Select Continue
9. You will need to enter 6-digit OTP
10. Select Continue
11. Select Get a transfer PIN
12. Kindly provide that PIN to your next service provider.

Your account number has been sent through SMS on your line ending in 4937