NEW CLAIMS ADVISEMENT TMO · Offline Notepad

REPLACEMENT

(APPROVED)

Alright I successfully filed your claim and it has been approved. We provide next business day shipping for all claims authorized before 7pm EST with no additional cost.Tracking number and shipping details will be sent to your personal email once available, So you know when to expect delivery of the device, you can track it by either using the link provided in the email we’re sending you.

You can also visit our website MYTMOclaim.com anytime, This is Quick, Easy Simple and Convenient to use to check info about the claim, pay your deductible or even received a chat support if you have any questions and concern about your claim .

NOTE : For PD/MB & Apple device: “Before returning your damaged device, please make sure you disable the Find My feature. You can do this from your device or go to iCloud.com/find on any computer or tablet.”

=======================================================

REPLACEMENT

(PENDING)

Alright I successfully filed your claim and it's under review for 24hrs . Once approved ,we provide next business day shipping for all claims authorized before 7pm EST with no additional cost.

Pending equipment availability, we’ll be sending a (make/ model / GB size) to the shipping address you have provided. Please hold onto your damaged device because once you receive the replacement, there will be a prepaid shipping label and packaging provided to return the damaged phone to us as soon as possible to avoid being charged for the NRF. Tracking number and shipping details will be sent to your personal email once available, So you know when to expect delivery of the device, you can track it by either using the link provided in the email we’re sending you.

REPAIR NO APPOINTMENT

(APPROVED)

Mr./Ms. (last name), you're all set. You have a deductible of $___, which includes tax. You'll likely be able to get your repair completed the same day. The authorized repair facility will have access to your covered claim, so they'll be prepared to assist you. You'll receive your confirmation email shortly which includes the repair store address and phone number; no appointment is necessary but we do recommend you call ahead to confirm business hours. You can either print out the email or have it handy when you go to the repair center. If you forget it, you can simply provide your name and device serial number. Is there anything else I can help you with at this time?

(PENDING)

Mr./Ms. (last name), you have a deductible of $___, which includes tax. Upon approval you will receive an email which includes the address and phone number of the repair shop you selected. This email is your indication that the claim has been authorized, until you receive that email the store will not be able to assist you under this claim. Once you do receive the email, you'll likely be able to get your repair completed the same day and no appointment is necessary but we do recommend you call ahead to confirm business hours. The authorized repair facility will have access to your covered claim, so they'll be prepared to assist you. You can either print out the email or have it handy when you go to the repair center. If you forget it, you can simply provide your name and device serial number. Is there anything else I can help you with at this time?

=======================================================

REPAIR WITH APPOINTMENT

(APPROVED)

Suggested Scripting: Mr./Ms. (last name), you're all set. In just a few minutes, you'll receive the email with the link so that you can schedule your repair appointment with the repair store. Is there anything else I can help you with at this time?.

(PENDING)

Suggested Scripting: “Mr./Ms. (last name), upon approval, you will receive an email. This email is your indication that the claim has been authorized and that you can schedule your appointment with the repair store. until you receive that email the store will not be able to assist you under this claim. Is there anything else I can help you with at this time?.”

=======================================================

Suggested Scripting: “There are a number of benefits to pursuing the repair. When Applicable - I recommend this as your most cost-effective solution because of the low deductible of $29, compared to <$XXX> for getting a replacement sent out.

-Most repairs are completed the same day. -Your able to keep your same device, saving time from having to transfer your saved information. -There is no risk of receiving a different model or color replacement, if the same one isn't in stock. -If you choose to get a replacement, we send re-certified devices, when we have them in stock. -You will not have to return your damaged device to us. *Would you like to know which repair locations are nearest to you?"

Assumptively suggest after…. “Let’s see which of our repair locations we have in your area." (Or) “Let’s go ahead and find the closest repair location in your area."