Upgrade Packaging

Number of SP's Intent: 1 Enumerate the Seller intent: Seller wants to upgrade packaging to increase the probability that FBA products can be re-sold after customer returns. Actionable? Y Information? N Run Everything Else

Open

Seller Emotion! n/a Seller provided identifiers or documents: n/a Skill: M@, FBA

Paragon workflow (PWF): FBA & MCF Manage FBA Listings Everything Else

Contact Market: US Help page link: Packaging and prep requirements https://sellercentral.amazon.com/help/hub/reference/200141500

FBA Grade and Resell https://sellercentral.amazon.com/help/hub/reference/GUA6RV6UA4DR2MFK

SOP link: n/a

Tool link: n/a

Was I able to address the SP's Intent?: Yes

Hello from Amazon Selling Partner Support,

We understand you want to upgrade packaging to increase the probability that FBA products can be re-sold after customer returns.

Before sending products to fulfillment centers, it's important to know what is suitable for the Fulfillment by Amazon (FBA) process and what is not.

When Amazon Warehouse receives returned products, they follow a thorough process to determine whether the product can be resold.

• They inspect the packaging for any damage. Minor cosmetic damage is acceptable, but significant damage might prevent the product from being resold

• They test the product to ensure it is fully functional. This includes checking for any physical or functional defects.

FNSKU Label: The FNSKU (Fulfillment Network Stock Keeping Unit) label is crucial for tracking and identifying products within Amazon's fulfillment network. They ensure the label is intact and correctly applied.

After inspection, products are graded and categorized based on their condition, such as "Like New," "Very Good," "Good," or "Acceptable". Each category has specific criteria regarding the product's appearance, functionality, and packaging condition

Additionally, you can enroll in FBA Grade and Resell.

FBA Grade and Resell allows you to recover value on unfulfillable inventory by having Amazon grade and relist eligible items as Used, instead of returning, removing or disposing the inventory.

When you submit an item, Amazon evaluates the condition and creates the listing on your behalf, with you as the seller on record. You set the price and manage the listing, just like you would for your current new and used items.

How it works

Overview: enrollment, grading, and listing

• You can enroll in FBA Grade and Resell from your Automated unfulfillable settings.

• Eligible customer returns that are unsellable as New are processed through different evaluation paths based on the type of product. These paths include non-technical, technical, and specialty grading. For products like computers or cameras, the advanced grading includes factory reset, memory wiping, and functionality testing.

Note: All customer returns go through a standard evaluation process to determine if their products are sellable (as New) or unsellable (as New). FBA Grade and Resell is only for unfulfillable inventory already deemed unsellable as New.

• Unsellable (as New) items are graded and assigned one of four conditions: Used–Like New, Used–Very Good, Used–Good, and Used–Acceptable or graded as Unsellable.

• At the time of relisting, a processing fee is applied to items graded as Like New, Very Good, Good, and Acceptable. No processing fee will apply for items graded as Unsellable. These items will move to your unfulfillable inventory for removal.

• Once items are submitted to the program, grading and relisting can take up to two weeks. However, this process may take longer during holiday seasons.

• A SKU is generated for your used listing with a unique identifier, under the parent ASIN, based on graded condition and type of defect. The item is priced in line with your pricing rules in your Automated unfulfillable settings, which you configure when you enroll in the program and can update at any time.

For more information, please look into this help page:

Packaging and prep requirements https://sellercentral.amazon.com/help/hub/reference/200141500

FBA Grade and Resell https://sellercentral.amazon.com/help/hub/reference/GUA6RV6UA4DR2MFK