We’ve noticed that this isn’t your first COD delivery, so you may already be familiar with how COD orders work. The payment needs to be collected directly from the customer at the time of drop-off, as indicated in the app.

Since the payment for the order wasn’t collected, we’re unfortunately unable to issue an additional payment for this order.

Please make sure to collect the cash from the customer before handing over the order on future COD deliveries to avoid these types of issues.

=============== E change lang ang amount=========== I truly appreciate your patience—it means a lot. As per checking here, the reason why you have -$29.38 in your account because you have a cod amounting of $61.14. By that, since you keep the cash we will deduct it from your future earnings which is today. It means that today you have an earnings of $14.51, $9.50,$7.75 since you get $61.14 we need to deduct it and you still owe us -$29.38 since you received the cash.

For COD orders, you’ll get an offer that says “Cash on Delivery.” The order will show that it’s a COD order, the guaranteed pay, and a reminder that the customer may ask for a change, so it’s best to carry small bills.

At drop-off, a “Collect Cash” screen will appear. Keep 100% of the cash (including any cash tips). The money you collect is yours to keep, and the order amount will be automatically deducted from your next direct deposit.

After confirming you received the correct amount, keep the cash. The order amount will be automatically deducted from your next direct deposit. If you cannot collect payment or cannot complete the order, please use the in

=================================== Since there was a Cash on Delivery (COD) order, you're expected to collect the payment directly from the customer. That cash that you collect and keep is then deducted from your future earnings, which is why it doesn’t show up as an additional payout. We can see here that you still owe DoorDash with $35.65 and this amount will also be deducted in your future earnings.

Moving forward, if the app prompted you a cash on delivery order, please do not marked the order as completed yet if you are not able to collect a cash as this cash on delivery will be deducted from your earnings as the cash that you will be able to collect from the customer will be deducted from you.

We’ve checked your account and confirmed that the amount you’re referring to was from a COD order on [Date] from [Merchant Name].

For COD orders, you’re asked to collect the payment directly from the customer when you complete the delivery. Once you collect the cash, you’re all set. That money is yours to keep, and the order amount will be automatically deducted from your next direct deposit.

The money you received on COD orders from the customers is not a tip or gratuity. It is the customer’s payment for the order. You still keep 100% of any tips, and these are never deducted from your earnings.

If you would prefer not to receive COD orders in the future, you can opt out anytime in your Dasher app under Account Settings.

Pay Issue (Dx)

When the you arrives, a collect cash payment screen appears in the app:

*This page explains that cash payments will be withheld from future payouts.

*For each Cash on Delivery order, the amount deducted from their balance equals [the total amount of cash expected for the Consumer to pay] minus [guaranteed minimum pay for Dasher]. It does not deduct any tip collected from the Customer. This is always 100% the Dashers to keep.

The Dasher will be asked to confirm that they received the correct amount of cash upon completing delivery.

Dashers keep cash collected and that amount will be deducted from their balance.

If the Dasher cannot complete a delivery, they are encouraged to contact support using the in-app guided workflows.

Pay Inquiry, Missing, Adjustment (Dx):

Missing: Entire Weekly Deposit, Dasher Direct Pay, Fast Pay, Pay Discrepancy,

Pay for Drive LOF FAQ, Cash on Delivery (COD), Round-trip Delivery

Order Reimbursement, How to Create Dasher Job.

Cash on Delivery: Dashers have questions about Cash on Delivery assignments.

IMPORTANT:


* Cash on Delivery orders will have a blue banner at the top in Dispatch which says “Cash on Delivery”.


*Cash payments from Consumers to Dashers will be withheld from Dasher payouts..

Customer does not Have (Enough ) CASH

Dx not Receiving COD Orders

Dx reports robbery of theft

Returned an order but got withheld

Dasher Cannot Provide Change

Dasher Was Withheld Wrong amount

Dx didn't collect cash

Cx Paid Online

How COD orders work.

Cx has Issues with order quality

Dx received fake money

Dx kept Cx's change

Missing/Incomplete pay

I totally understand how this might be confusing, and I’m really sorry for any frustration this has caused.

Just to clarify, I can see that the payment has been processed. Since this was a Cash on Delivery (COD) order, you're expected to collect the payment directly from the customer. That cash is then deducted from your future earnings, which is why it doesn’t show up as an additional payout.

I truly appreciate your understanding

Cash on delivery.

"I see that the payment has been processed, but I understand your concern. Since you receive cash on delivery orders, you’re required to collect cash from the customer directly. The amount you collect will then be deducted from your future earnings.

That’s why the amount you’re referring to hasn’t been added to your payment. I hope this clears things up.

I see that the payment has been processed, but I understand the confusion. Since you receive cash on delivery orders, you collect cash directly from the customer. That amount you collect is then deducted from your future earnings. In this case, you had a ($23.73) cash on delivery balance, which was deducted from your earnings of $30.57.

As a result, only $ was deposited into your account. I hope this clears things up.

★ Cash on Delivery ★

I understand, but that is how Cash on Delivery works. For a Cash on Delivery order, we'll let you know it's a cash order and what your guaranteed minimum amount will be. Please be aware that the customer might ask for change. When you arrive, a screen will pop up in your app explaining that the cash you collect will be withheld from future payouts. The amount deducted from your balance for each cash on delivery order will be the total cash we expect the customer to pay, minus your guaranteed minimum pay for that order. Any tip you collect from the customer is always 100% yours to keep and won't be deducted. After you complete the delivery, you'll be asked to confirm that you received the correct cash amount. You'll keep the cash you collect, and that amount will then be deducted from your earnings balance.

I am so sorry for the confusion, but you should be deducted from the amount of the order it because this is a Cash on delivery order so basically when you picked up the order you were the one who paid the order so upon dropping off the order the cash that was given to you by the customer was the payment

You delivered a cash on delivery order with the amount of [---] and since you have a balance earnings from your dash that's why we automatically deduct the money that you owe from us and now you have left [---] that you still need to pay