Sep 09 , 2020 · Offline Notepad

Caller name -
Cbr # - Issue - Requesting another box/ Service Contract Sales Dept / To Waiving the fee.
Reso - Ghost call

Caller name -
Cbr # - 6019484795 Issue - Cx received a phone call. Asking about the bill how much he paying also checking if the equipment is working fine Reso - check the account. No pending dispatch happened. advised to disregard the phone call

Caller name - Norman. Account # - Melvin Cbr # - 9513199002 Account # 262700362 Issue - Requesting to have a technician. Reso - Set up an appointment

Caller name -
Cbr # - Issue - Not receiving a channel. 4k channel Reso - Ghost call.

CASE ID: L56106888 Caller name - James Cbr # - 8179883956 Callback time - 6-30 pm Issue - X location / Cx is not at home Reso - Advised that i will call back the Cx

Caller name - Elisa Cbr # - 6197356238 Issue - Hardwired 923 Cx already do a troubleshooting Additional 2 remote control Reso - Replace the receivers and the remote controls

Caller name -
Cbr # - 8057356621 8052944532 Issue - Acquiring data / 771 OSD Reso - reboot , reset , send out a tech

Caller name - martha Cbr # - 8054411325 Issue - No signal ( BBGG ) Video connection Lost Reso - Correct the input, Advised to call the cx back to help connect the receivers to WVB / enroll to proctection plan / Send a tech

Caller name -
Cbr # - Issue - New Remote control is not working Reso - gudie how to set up, call got disconnected / Try to call back line was cutting in and out . Cx drop the call / Cannot be reach now

Caller name -
Cbr # - Issue - Reso -