April 29, 2026

*HYBRID (SWC) MESSAGING 82a98f30-be86-4ebd-9923-e0cc3ba22327 Postcode: L36 1AA Door number: 10 Bundle ID in Basket: 1008 Transfer to Agent Summary: Cost of tb and broadband cx went idle upon order process

1.non sale HYBRID (SWC) MESSAGING e87d6259-d2a0-4872-8dba-f23ec9ef1ebe Customer Name: Rachel Looking at the best bundle for me Prefers to call

April 28, 2026

Non- sale || DONE HYBRID (SWC) MESSAGING 8046db4b-cab1-426a-8eb1-e91d874871aa Harry Postcode: SW19 2DW Door number: 48 Transfer to Agent Summary: Purchase new broadband and tv package
ADDED VALUE || RECON || DONE HYBRID (EBB) MESSAGING Contact ID: b6e130ee-c771-4c50-922e-c8b66af8d03a Name of the chatter: Joan Johnson Account number: 620714401 DPA STATUS: PASSED DPA TIME STAMP: 28-04-26 16:46:41 QUERY: How much is universal Credit broadband POST CODE: SW15 3BY DOOR NUMBER: 143 W/O NUMBER: 23748020 RESOLUTION: Offer Volt 250 Broadband for £24 per month for 24-month contract || CX accepted the offer || Process new contract. ================================ Bill Bill Billing Due Amount Run Date Date 1 5.15 12/05/26 27/05/26 2 24.00 12/06/26 29/06/26 ================================ Agent ID: P1389342 Agent Name: POLDO, BERNADETH Package Details: BB Solus (v 02.26) Services Included: Volt 250 (125-250) Broadband Add Ons: O2 FULL Tracker Entertainment Services: New Contract Broadband: 24 Date the Package takes effect: 29/04/2026 The full price of the bundle: 62.0 Discounted price of Bundle: 24.0 Full price of Bundle after price rise: Any TLDs: RIV: £30 off for 24mA and 24 Ct-End 17/04/2028 Any One off charges: 6.0 Number of Additional Outlets: 0 Additional Discounts: Agent Exclusive Discounts: Discover Negotiator: In Retentions Package Change SIM Package: BB Speed: Home Phone Talk Plan: TV Package:

ICOMS Codes:
35 Campaign Add: YR2401129 36 TV Remove: 36 TV Add: 36 TV OTC: 37 BB Remove: HEROCN4,L124D21 37 BB Add: L161DA1,SEGREDA 37 BB OTC: VANDUM 38 TEL Remove: 38 TEL Add: 38 TEL OTC:

Stream Subscription: ADD: REMOVE:

SALE || DONE HYBRID (SWC) MESSAGING eed5a47c-72f6-48b9-ac64-aeeb74256684 Olu Postcode: RH12 0BS Door number: 27 Transfer to Agent Summary: I need to check the M500 package and to see if I can customise the deals to suit my requirements. order process/ will continue online. RS1001713540 M500 BB £21.99

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April 27, 2026

SALE || DONE HYBRID (EBB) MESSAGING Contact ID: 824b9965-e22b-4433-beb1-f52fa9da9e71 Name of the chatter: David Account number: 636660003 DPA STATUS: PASSED DPA TIME STAMP: 27-04-26 18:39:15 QUERY: re-do Essential broadband plus Order/ package: Essential broadband plus £20/month POST CODE: ME10 4NW DOOR NUMBER: 16 W/O NUMBER: 77587742
Sale || DONE HYBRID (SWC) MESSAGING 4f909879-4675-447b-ada1-cc6adcc2e295 What’s the best broadband only for my household? M7 1BB, 12 RS1001709886 M500 Broadband £27.99
Non sale || DONE HYBRID (EBB) MESSAGING Contact ID: 496625d5-b441-416f-8a2e-5d13d053943b Name of the chatter: Pauline Cameron Account number: 213674703 DPA STATUS: PASSED DPA TIME STAMP: 27-04-26 11:03:18 QUERY: I would like to know if have carers allowed could possibly reduce my monthly payments Order/ package: N/a RESOLUTION: cx not receiving support that Eligible for EBB

April 21, 2026

PENDING be105338-92b4-4869-8fa8-8e9b616609a3 Pratik LS1 4DN, 210 West Point apartment, 29 Wellington St, Leeds LS1 4DL I need a brondband urgently, can you arrange customer care pwerson to talk with and resolve it quickly opening idle
SALE || DONE HYBRID (SWC) MESSAGING fb356166-f987-4064-8716-8dc8e2eab2f3 Customer Name: breeshey 28F hillmarton rd, N79JF Bundle ID in Basket: 4301 Transfer to Agent Summary: i would like to sign up for the M250 fibre broadband contract, but i don't want to be locked into this address for a full 24 months. If I move, can I move my services with me without incurring the early termination fee? RS1001694229 £25.99 M250 Broadband

April 19, 2026

PENDING HYBRID (SWC) MESSAGING d3ba366f-00d7-46c9-902e-c25f2b5ed5a2 Danny Villis Postcode: BS14 9YB Door number: 6 I've been messed around with my new provider and not given what I was promised, I'm looking at getting TV and broadband for a very good price, I need all channels with hd and I must have sports
SALE || DONE HYBRID (SWC) MESSAGING 6cd9ec9d-0026-40c8-93e3-943e11f5c55b Customer Name: Ben Customer Name: Ben 37 A MARSDEN DRIVE
SCUNTHORPE DN15 8AL
Bundle ID in Basket: 4305 Transfer to Agent Summary: We have no broadband input access points within the address. would this be something the manned installation cost would provide? quick question RS1001689573 £29.99 gig 1

April 17, 2026

SALE || DONE HYBRID (EBB) MESSAGING Contact ID: 18522ada-711a-4660-bfbe-f1977b00d5a9 Name of the chatter: Rubens Account number: 351401 DPA STATUS: PASSED DPA TIME STAMP: 17-04-26 18:57:49 QUERY: Contract renewal Order/ package: Essential broadband plus with Flex POST CODE: DE55 7PJ DOOR NUMBER: 17 W/O NUMBER: 38803790
SALE || DONE HYBRID (NEW EBB) MESSAGING Contact ID: 55b81944-d055-4a27-8077-a7b09de16e39 Customer Name: VALERIE RYCROFT Postcode: TS3 7JP Door number: 30 ESTON VIEW Query: I need broadband Service: Essential Broadband for £12.50/month DD Activated: Yes 38803210
PENDING HYBRID (SWC) MESSAGING Bundle ID in Basket: 4315 Transfer to Agent Summary: I would like to book a pre install visit as I am thinking of joining virgin media but I already have BT installed, so I need to know if we need extra wiring or drilling 35, M6 8GB
SALE || DONE HYBRID (EBB) MESSAGING Contact ID: 5d117da7-491d-41d7-ae7f-f080fc028d72 Name of the chatter: Zoe Account number: 921744001 DPA STATUS: PASSED DPA TIME STAMP: 17-04-26 12:15:39 QUERY: don’t have a Direct debit set up Order/ package: Essential broadband plus with Flex £20/month POST CODE: RG7 1WP DOOR NUMBER: 52 W/O NUMBER: 37280905

April 16, 2026

PENDING HYBRID (SWC) MESSAGING Customer Name: Lilian Bundle ID in Basket: 91435 Transfer to Agent Summary: I want to discuss broadband and tv packages to compare what I currently have PR25 1XX 57 oht
NON- SALE HYBRID (SWC) MESSAGING 755e13ed-cea1-4459-8ae5-a9343486af7b Customer Name: Mohammed 2 LAUNCESTON CLOSE
NEWCASTLE UPON TYNE NE3 2XX Transfer to Agent Summary: Looking to install fibre broadband on my home cx wanted to tave earlist than the available slot which is on 30/04/2026

April 15, 2026

PENDING HYBRID (SWC) MESSAGING f3269d24-e54e-4c72-be25-662150a032be Sarah 22 MEADOWPARK AVENUE
BATHGATE EH48 2SU
NON SALE- DONE HYBRID (SWC) MESSAGING Contact ID: 4e4378a7-dcbf-450d-8759-1420b1ceb34d Customer Name: Andy Postcode: WD18 0AY Door number: 2 Query: Looking to join Virgin
SALE || DONE HYBRID (EBB) MESSAGING Contact ID: 3f18fa25-ee7f-41ee-a76f-aaafdbb7e0e9 Name of the chatter: Natalie Ashett Account number: 770114205 DPA STATUS: PASSED DPA TIME STAMP: 15-04-26 12:29:24 QUERY: Sign up for social tariff Order/ package: Essential broadband £12.50/month POST CODE: SR2 7LB DOOR NUMBER: FLAT C, 15 CLAREMONT TERRACE W/O NUMBER: 39080247

PENDING HYBRID (SWC) MESSAGING a6b167e2-cd32-4ecf-bc56-397443b02a13 Simon 135 BRIAR GATE LONG EATON
NOTTINGHAM NG10 4DH Bundle ID in Basket: 4305 Transfer to Agent Summary: I have an internal virgin media connection inside the house but the cable to the internal connection from the road has been removed. Where do I stand here cx closed the chat after answer the query
PENDING HYBRID (SWC) MESSAGING a179bc44-dd3e-4b7e-81ff-6205c308f383 George B35 6nj, 93 I am interested in mobile and broadband packages Upon OHT cx closed the chat

SALE || DONE HYBRID (SWC) MESSAGING f42abdd3-2665-4f2c-b57c-d8b056d93c08 AL7 2DN, 5 Daniella Transfer to Agent Summary: I was filling in the form for the flex package. I navigated away to approve it from my bank as I returned the page was gone so I didnt co.plwte the checks how do I return to the page to approve the credit checks Resolution: The customer contacted support regarding an incomplete credit check during a Fibre Broadband package signup process. The customer had navigated away to approve the transaction with their bank and could not return to the incomplete credit check page. The agent explained that a manual credit check was required and offered to process it via chat with security assurances. The customer declined due to security concerns and requested an alternative link, which the agent could not provide. The customer decided to cancel and restart the application online. The agent confirmed that restarting online would allow the credit check to proceed and the previous incomplete order would not continue. RS1001668221 £36.00 M250 Broadband with Flex

April 8, 2026

SALE || DONE HYBRID (SWC) MESSAGING 8a5390d0-1dc1-49e9-a872-c205c8684c37 Customer Name: Rayard 43B Lawside Road, Dundee DD3 6BH Bundle ID in Basket: 6139 RS1001665234 ENTERTAINMENT DUAL WITH NETFLIX 34.99 ======================================================================================================================================================================================================================================================================================== April 7, 2026
SALE || DONE HYBRID (SWC) MESSAGING 366304b9-44ed-4d70-a61e-f4d5455be186 Bernadette RS1001662621 58 BROOKHILL
LONDONDERRY BT48 8PJ
NON-SALE || DONE HYBRID (EBB) MESSAGING Contact ID: 6df66c07-8331-4732-871a-f0127babee5d Name of the chatter: Ms Catherine Strong Account number: 349302 DPA STATUS: PASSED DPA TIME STAMP: 07-04-26 16:16:40 QUERY: when I was reconnected last Saturday I was sent a link to apply for the Virgin Social Tariff Broadband, when I tried it, it couldn't find information about me being on Universal credit, so I'm trying again today Order/ package: POST CODE: BD21 1HP DOOR NUMBER: 49 RESOLUTION: unable to verify the Universal credit that customer is sending us.

SALE || HYBRID (SWC) MESSAGING Contact ID: 80d11e6b-61c4-49b8-96f6-8665384f14b4 Name of the chatter: Ben Horn LE12 7PW , 115 Transfer to Agent Summary: Looking to join SALE RS1001659622 Mega Volt £92.99
NFAT || DONE HYBRID (EBB) MESSAGING Contact ID: b41da5bc-87d3-4905-80e0-374d8e3d951c Name of the chatter: Gail Brown Account number: 341200204 DPA STATUS: PASSED DPA TIME STAMP: 06-04-26 09:50:47 QUERY: I would like to go on the essential package im not working . Order/ package: Essential broadband plus POST CODE: G42 0DW DOOR NUMBER: 1/1, 94 KERRYLAMONT AVENUE RESOLUTION: Leave the account as it is for now as per customer req || NFAT.

SALE || DONE HYBRID (SWC) MESSAGING 1a9e8342-1f31-41a6-bb68-02894ced1dd4 Customer Name: helen Transfer to Agent Summary: can i get full fibre to the premises fftp DH9 7UT , 14 Cx closed the chat and will go through online. RS1001655987 Gig 1 Broadband 31.99
NFAT || DONE HYBRID (EBB) MESSAGING Contact ID: 9761e633-a0b1-4c25-a3e0-39d38af608ea Name of the chatter: Konstatinos Account number: 726812602 DPA STATUS: PASSED DPA TIME STAMP: 03-04-26 14:14:46 QUERY: I am looking to renew my social tariff contract Order/ package: Essential broadband plus for £20/month POST CODE: W10 6NZ DOOR NUMBER: FLAT 4, 49 ST. RESOLUTION: Leave the account as it is || File a complaint as cx have 1-60 was asking for a partial payment cx confirming that he doesn't have any outstanding balance but upon reviewing the bill cx was billed for : December for £20 and made a payment on 19th of December January for £47.50 as the December was not captured but this was already credited on the account, and we will credit back the £7.50 means customer need to pay only £20.00 but next payment was made on 19/02/26 February for £20.00 but next payment was made on 19/03/26
SALE || DONE HYBRID (EBB) MESSAGING Contact ID: 73c09893-5430-41b4-a738-c5128775b5d7 Name of the chatter: Paul Account number: 401817401 DPA STATUS: PASSED DPA TIME STAMP: 03-04-26 11:26:58 QUERY: I'm on social tariff of £12.50 and my latest bill is £20.90 also I can't sign up for e-billing on yousite so can you put me on e-billing as well thanks Order/ package: Essential broadband for £12.50/month POST CODE: CF11 6JJ DOOR NUMBER: 36 W/O NUMBER: 12185374
SALE || DONE HYBRID (EBB) MESSAGING Contact ID: 886442b8-e961-4fd5-b8d8-22066e937eac Name of the chatter: Robert Thomas Mallard Account number: 103133402 DPA STATUS: PASSED DPA TIME STAMP: 03-04-26 09:41:51 QUERY: Sign up for social broadband Order/ package: Essential broadband plus for £20/month POST CODE: HD9 6DD DOOR NUMBER: 62 W/O NUMBER: 16919893 ======================================================================================================================================================================================================================================================================================== APRIL 2, 2026

Active account HYBRID (SWC) MESSAGING CID: 201b270e-fc9f-4166-9e87-d154d4c081bf Account number: 157138901 Identity of the chatter: AH Name of the chatter: Philip Abbey DPA STATUS: PASSED DPA TIME STAMP: 02-04-26 19:02:31 CJM: N/A WO: N/A QUERY: Broadband switch query reolsution: we are the gainign provider and advise that the switch status here in our end is completed || nfat.

PENDING HYBRID (SWC) MESSAGING PE20 1LD house number 46 5f872fd0-79b3-434a-9b85-657a900484de Bundle ID in Basket: 4312 Transfer to Agent Summary: I am looking to set up my Grandma with a new TV set up as my Dad who lived with her has recently passed, while trying to get prices I have struggled to find how much it would be with Virgin Customer Name: Chris cx looking for landline however address is not serviceable by landline

SALE || DONE HYBRID (SWC) MESSAGING 055311c3-f1e3-4a98-a6b2-1fe2e2a8581a Bundle ID in Basket: 6140 Transfer to Agent Summary: if i join will the internet be guaranteed in every room 22 tf1 3EQ Chirs RS1001651621 35.99 M500 Broadband + Mega TV 3
SALE || DONE HYBRID (SWC) MESSAGING Contact ID: 3304a855-655a-4d7e-904e-06430b3c18b1 Customer Name: Aduragbemi Postcode: Sg1 1jt Door number: c Query: How can I get a 12months broad band contract Resolution: cx went idle upon presentation RS1001652591 27.99 M500 Broadband
SALE || DONE HYBRID (EBB) MESSAGING Contact ID: b6141712-e017-4334-9194-9219c0a026bb Name of the chatter: Shauna Lynch Account number: 171780102 DPA STATUS: PASSED DPA TIME STAMP: 01-04-26 13:46:04 QUERY: Contract renewal Order/ package: Essential Broadband Plus for £20/month Door number: 322 Postcode: BT82 9EH W/O NUMBER: 16914561

SALE || DONE ee350c7d-148b-4a80-a4e0-1c693c437c3b RS1001648190 Gig 1 Broadband 25.99 MISS JENNIFER BARCLAY 61 STANSFIELD ROAD
TODMORDEN OL14 5DR

APRIL 2026 SWC

1.non sale ​​HYBRID (SWC) MESSAGING e87d6259-d2a0-4872-8dba-f23ec9ef1ebe Customer Name: Rachel Looking at the best bundle for me Prefers to call

1.non sale HYBRID (SWC) MESSAGING e87d6259-d2a0-4872-8dba-f23ec9ef1ebe Customer Name: Rachel Looking at the best bundle for me Prefers to call