CHAT

Thank you for sharing what happened with your corsage. I hear your concern about receiving a silver bow instead of the black bow you selected, and I appreciate you letting me know right away. I understand how important it is for this to be exactly as expected, and I’m here to take care of the replacement for you with the correct black bow

** You're very much welcome. And since we wanted to have another chance with you, allow me to give you a $15 savings pass that you can use towards your next purchase with us.

** The saving pass will be emailed to savannah@kwlakeside.com. Is that okay?

** I have processed a refund of 117.02 back to your original form of payment. You'll receive an email receipt within 24 hours. Thank you for the opportunity to make it right.

I have processed a refund of 51.98 back to your original form of payment. You’ll receive an email receipt within 24 hours. Thank you for the opportunity to make it right.

                        **  You're very much welcome. Is there anything else that I can help you with today?	
		
                        ** You're very much welcome. Have I addressed and resolved all of your concerns today?		
	
						** Thank you. For verification purposes, can you please verify the recipient's first and last name, please? and also, delivery date of this order? 			
		
		                **May I have your order number, please?		

                        ** I understand your concern and thank you for sharing this with me. For me to properly address you, may I have you first name please?

                         ** I was able to process


                       **Let me make things right for you by processing the full refund back to you account
		               
                      **  How does it sound?

                      ** Because your experience as a customer is important to all of us here at 1800Flowers.com, I would like to ask if I have resolved your concern to your satisfaction? 

                     ** Thank you. Please give me a moment to process the full refund and $15 saving pass that you can use towards your next purchase with us. 

                     ** Thank you for sharing that with me, and I completely understand how important this is to you. I want to make sure I give you the most accurate and helpful resolution. Please allow me a brief moment to review this further and confirm the best next steps for you. I’ll stay on top of this and get back to you

                     ** I also want to make sure everything goes smoothly with your order. At the moment, none of our partner florists in that area are available for the same day delivery, but we can guarantee next-day delivery if we proceed now. To avoid any further delays, I suggest we go with an arrangement that is available for the next day delivery that is still meaningful, and just as appropriate for the occasion. I'm ready to guide you through the best option available. 

                    ** The specific arrangement is unavailable due to limited flower supply, but we can prepare something similar for next-day delivery. Would you like to send one in the same the same color and style?

                   ** Thank you for giving me the opportunity to make this right for you, and for trusting us here at [BRAND] 

                   ** 2179 Brandon Lane Manteca, CA


		Inspirorem2026!!!

                                   //1800 FLOWERS.COM//

                                         **OPENING**
            Hello! Thank you for contacting 1-800-Flowers.com. My name is Remelyn and I will be happy to assist you. Please give me 1-2 minutes to review your chat with the virtual assistant.			
                                         **CLOSING**
			I hope you are extremely satisfied with the service that I provided today. At the end of this chat, you will receive a survey link asking you to rate your experience with me, and your experience with 1-800Flowers.com. Please click the link you'll find at the bottom of this window when our chat ends. Thank you for chatting with 1-800Flowers.com and have a good day! If you need further assistance please feel free to reach out again.                                				
			
			
			Shivani, Your replacement order number is 365274537 and will be delivered on Wednesday, April 22nd. This order will be sent at no additional cost to you. You can track the progress of the replacement online by entering the new order number and recipients zip code on our customer service page. 

Please allow approximately 30 minutes for your new order to display online.

Because your experience as a customer is important to all of us here at 1800Flowers.com, I would like to ask if I have resolved your concern to you satisfaction?

customer service page.customer contacted via chat// $15 sp// redelivery// wrong flower

                                       WALLET REWARD 

Got it—if it’s a credit for a future purchase, it’s typically a Wallet Reward Credit that’s tied to your online account and can only be used while you’re signed in during checkout.

Please sign in with the same email you normally order with, add an item to your cart, go to checkout, and look under the payment options for your available credit (it appears below the Promo Code field) and select “Use Credits” before placing the order.

If you do not see it, the most common causes are being signed into a different email or checking out as a guest.

https://www.1800flowersinc.com/articles/service/wallet-reward-credits

Thank you for providing the updated address. To complete the redelivery, I just need to confirm the correct city for the zip code. When I begin processing the redelivery in our system, it requires selecting the exact associated with that zip code before I can proceed. Once, I have the correct city. I'll be able to move forward right away.

Our Pecan Butternut Ball Cookies are a seasonal Cherlys Cookies item, so avaialablbility can vary throughout the year. At the moment, i don't see them listed on the website. However, I'd be happy to help you check for similar option

Thank you for your patience while I reviewed your order. I can see that the original order did not include a gift card, and there was no charge for gift card on your account. Because it wasn't part of the complete order., the refund issued reflected only the items that were successfully proceed.

I am very sorry for the experience you've had and I completely understand how disappointing it is to reach out multiple times without receiving the level of service you expected. I also want to reassure you that your refund request has already been processed on out end. The remaining step is for your bank to complete the posting on your account.

I've confirmed that the refund has already been fully processed on our end. this includes the $50 savings pass, which will also return to your original form of payment.

Thank you for sharing that, and I truly understand how important it was for this arrangement to be exactly as you selected. I am very sorry that the flowers delivered did not reflect your intention or the respect you wanted to show.

Please rest assured that we will take care of everything without asking the family to return anything.

What I can do for you is arrange a correct all-white rose replacement to be delivered directly to them, or if you prefer we can explore another resolution that feels right for you.

I am so sorry for the confusion. Right now, I can proceed with either option a dull refund or a redelivery of the correct all white rose arrangement but I want to make sure I'm doing exactly what you prefer.

If you would like the correct all white arrangement redelivery, I will process that for you and you will receive a confirmation once it is scheduled.

If you prefer a full refund instead, I can complete that as well

I am so deeply sorry to hear what your daughter is through, and I can only imagine how heavy today must feel for her and for your family.