Mobile Number Change · Offline Notepad

MOBILE NUMBER CHANGE ADVISEMENTS

A few things to keep in mind:

Unless eligible for a fee waiver, number changes generate a $15 processing fee. You'll receive a free text message with the new mobile number.

Once received, please turn your phone off, then back on.

Mobile number changes are completed within 2 to 4 hours.

Your voicemail box will be deleted, and all old messages will be lost, so make sure to save voicemails you wish to keep.

You must set up your voicemail greeting and password again. The voicemail password will be reset to the last four digits of the new phone number.

You may lose grandfathered rate plans or features and previously purchased CallerTunes. CallerTunes cannot be resent or refunded.

After completing a mobile number change, rate plan changes cannot be backdated to the previous bill cycle.

If you have a My T-Mobile account, you don't need to re-register. Your existing password works with the new mobile number.

Call records for the old phone number will no longer be available on My T-Mobile.

Wait 72 hours after the mobile number change before accessing My T-Mobile with the new number.

Shall we proceed?

CHANGE MOBILE NUMBER HANDLING IF CUSTOMER INDICATES THE REASON FOR NUMBER CHANGING:

Thank you for reaching us to change your mobile number due to (customer reason). Don't worry! You got me here, It's my pleasure to do your request as we value you here in T-Mobile as our customer.

IF CUSTOMER DID NOT INDICATE THE REASON:

I appreciate you for reaching us for a number change. If you don't mind me asking, may I know what is the reason for the number change request? Don't worry XXXX! You have me here, kindly give me a moment to generate your new number. Before we proceed, may I ask if what is your preferred Area Code?