Update ICOMS information:

Go to @CM CM screen

Type D (Disability) or H (Vulnerable) next to the Category field to change account flag

Press Enter

@CM field Type 22

Press Enter

Type 1 next to Accessibility Res customers field

Press Enter

Tab down to Disability Type/Priority field

Press F4

Type 1 next to the relevant field

Press Enter to add the Flag

Add any additional information into the Accessibility Information free text field.