PA spiel 
 
Payment Arrangement PTR 
Acknowledge: 
"I understand you're looking for additional time on your payment extension. I will check what options the account has." 

Transparent resolution:  
You currently have a payment extension on the account, we are not able to extend a payment extension. This arrangement would have to be completed before you can set up another. 

Move forward: 
If circumstances change, I would recommend paying the balance/ setting you PA on the app to avoid payment fees. The app will have the same day/amounts as we see in our system. 

NEW PA SET UP EXPECTATIONS: 
After suspension: 
Your payment arrangement is set up for $___ on __ date and $___ on __date. Your account will automatically restore, but keep in mind it can take up to 2 hours. Restart you phone after this conversation. You may want to advise your other lines on the account to do the same. 

Late SMS regarding past due 
You may get a text in the next day or 2 about being past due. Those messages can be queued to send from the system. Not to worry, your payment arrangement is set, and you can disregard those. 

Early payment: 
Lastly, I recommend to let the payments draft automatically, and to not make them early to avoid duplicate payments processing. If you need to edit the card or payment method, you can do that via the app. 

UNABLE TO PAY 
We reviewed the minimum payment of ___ is needed to qualify for any additional payment arrangements. I understand you are not able to make that payment now. I circumstances change, I recommend using your app to make payment and set any arrangements needed to avoid any payment support fees. 
I can send you the link at the end of this conversation. Is there anything else I can review today? 

I understand you are not able to make the payment right now. If you are able to later, to restore service, you can make the minimum payment and then set and arrangement using your app to avoid any payment fees. You will see the same minimum balance of $__ due and have the same PA dates available as our billing system.