OPENING THE CALL
• Thank you for contacting Papaya. My name is [Name]. How may I assist you today?
• I understand your concern, and I'll do my best to help you.
• Thank you for bringing this to our attention.

WHEN YOU NEED TIME TO CHECK
• Please allow me a moment while I review your account.
• Let me check that information for you.
• Thank you for your patience while I look into this.

ACTIVE LISTENING
• Just to make sure I understand correctly...
• Allow me to read that back to you to ensure I have everything correct.
• I understand what you're saying.

DE-ESCALATING AN ANGRY CUSTOMER
• I understand how frustrating this situation can be.
• I apologize for the inconvenience and appreciate your patience.
• I understand your concern, and I'm here to help.
• Let's work through this together.

EXPLAINING A CHARGE
• Based on my review, the charge is associated with your subscription.
• Let me explain what I found on the account.
• I can provide more details regarding the charge.

CANCELLATION
• I can certainly help you with that.
• Your subscription has been successfully canceled.
• No further charges will be applied, and the subscription will not renew.

REFUND
• I've successfully processed the refund.
• The refund should be credited to your account within 5–7 business days, depending on your payment provider.
• I'll continue to monitor the transaction and keep you updated.

ENDING THE CALL
• Is there anything else I can assist you with today?
• Thank you for your time and patience.
• Have a great day and thank you for contacting Papaya.