CUSTOMER CARE

I appreciate you for letting me know. As much we want to help you with this, I am unable to access your T-Mobile account on my end. Nothing to worry we have alternative options you might try on your end. You can reach out our care to further assist you. Here is the Customer care number that you can reach out 1-800-937-8997.

Oh, I see. I would love to help you out regarding your concern, however, messaging has a different process for authentication and since we're unable to authenticate the account on our end, here's what we can do.

As much as we want to help you, our hands is tight. If you could only see how sad I am that we cannot process the request today. Other options we have here is to visit our nearest store. And rest assured that they can help you with your concern since they have advance tools to process your request.

If I only have the means to have it processed on my end, I would've done it right away, without any hesitation. However, my hands are tied and the options we have here is to call our Customer care and visit our store.