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LOST PACKAGE

refund

Thank you for waiting, XXX. I've submitted your request for refund. Your refund should arrive in 3-5 business days. You will receive an email confirmation within the next business day. Would you like to take down the order number of the refund?

Sure! Here's the confirmation number XXXX and your refund amount $XXX.

Thank you for patiently waiting , I have successfully process your refund amounting $00.00. Your reference number is. You may expect your refund within 3-5 business days to appear in your original payment method. You will receive a confirmation email in regards with that within an hour.

Thank you for patiently waiting, I have successfully processed the $X eGift Card X and you will receive it within 2 hours in your email. You will be able to receive a separate confirmation within an hour, and here's your reference number X.

replacement

I was about to process a replacement, and the delivery date will arrive within the next 4-8 business days. How does that sound?

Thank you for waiting, XXX. I've submitted your request for replacement. Your replacement package will arrive in 4-8 business days. You will receive an email confirmation within the next business day. Would you like to take down the order number of the new order?

Sure! Here's your order number XXX!

Thank you for patiently waiting , I have successfully process your replacement. Your reference number is . You may expect it to arrived no later than . You will receive a confirmation email in regards with that within an hour.

Lost package

I totally understand you haven't received your package. This is not the experience that we want you to have. I'll be more than happy to help you.

Have you checked with your neighbor about your mailbox, lawn area, and car porch?

I see. Since you haven't got the chance to receive your package , I can now process your replacement. How does that sound?

short ship

I totally understand you are missing an item on your order. This is not the experience we want for you, I'll be more than happy to check the availability of the item and help you with replacement.

I understand you receive a damage item on your order. This is not the experience we want for you, you can return the damage item either at store or via mail. I'll be more than happy to check the availability of the item and help you with replacement now.