INITIAL INVESTIGATION DISPUTE ID: 4695651
DND: 2020-7-18
Intake type: Phone
REG E: 
OLD/NEW: Old
Disputed Transaction: 1.  APPLE.COM/BILL, 866-712-7753, CA US
									Settled Date: 2022-07-05 13:17:59
									Auth. Date: 2022-07-03 15:20:08
									Amount: $-4.27





Card ID number: 4985031186253809
PRN: 248145539669, Chime 2 

Last 4 disputed card: 
Merchant Credit: no merchant credit
Claim cancellation: 
Card replaced: Yes
PC Due/Issued :
Card Status: not in possession
Pin Status: memorized
Transaction type: 1. Moto 7 Entry Mode 10 card absent

denial 
There is a multiple funding event prior to the disputed transaction.
CH has previous transactions from the same merchant.
With unfreezing of the card observed prior the authorization of the disputed transaction, indicating that the member is still in control of the card's activity.
Balance exhausted. 
With unfreezing of the card observed prior to the authorization of the disputed transaction, indicating that the member is still in control of the card's activity.
No PII changes.
No fraud alerts.
No ATO hallmarks.




PAN 4985031183501473
Moto 7 Entry Mode 01
There is a funding event observed prior to the authorized transaction amounting to $50.00 on 2022-07-15 19:14:02.
Balance exhausted after the authorization of the last disputed transaction.
With unfreezing of the card observed prior the authorization of the disputed transaction, indicating that the member is still in control of the card's activity.




write off




Dispute ID:  4695651. DND: 2020-7-18. CH is disputing multiple UT from Apple and Chipotle total amounting to $59.46. No merchant credit. No claim cancellation. As per Penny, card is not in possession.*** Investigation*** There is a multiple funding event prior to the disputed transaction.
CH has previous transactions from the same merchant. With unfreezing of the card observed prior the authorization of the disputed transaction, indicating that the member is still in control of the card's activity. Balance exhausted. 
With unfreezing of the card observed prior to the authorization of the disputed transaction, indicating that the member is still in control of the card's activity.
No PII changes. No fraud alerts. No ATO hallmarks. Therefore, no error found. Filed FR VROL #5198188432, 5198188433, 5198188434, 5198188435. Waiting for card closure for card ending 1473. Case ongoing. 



ZD  ‭#51212358‬ for card closure