Shared note

DISCONNECTION SCRIPT:        When disconnecting the account, we have a 30 days' notice so your services will be disconnected on (provide the disconnection date) and you will receive a return packaging within 10 days after disconnection and you can return the equipment to the nearest yodel store so you can also visit their website at yodel.co.uk. If you are using a virgin media email, we will keep it active for 90 days so you have time to save important documents. You will be expecting an email from us within 48 hours providing your confirmation about your disconnection request. Also, the final bill will be produced once your services have disconnected for the amount of ___, which will be taken by direct debit on ___.   FABs statement you can use to make your offer sound more effective. BB ·         125mbps - Ideal for households with 2 people and 5-9 devices ·         250mbps – good for streaming ·         350Mbps - Ideal for connected homes with 4-6 people and 10+ devices ·         500MBPS - Great for super-connected homes with 6-8 people and 10+ devices ·         1gb - Blazing-fast speed for busy households gaming and streaming at the same time TV ·         Mega TV – it has more than 200 channels with Some sports channels, Entertainment and Drama and Documentaries and history. ·         Mixit TV – it has more than 110 channels that include our preview channels. LL ·         Anytime chatter – can enjoy unlimited talk anytime with your landline ·         International Anytime chatter – can enjoy unlimited talk anytime even internationally.   Recap for recontact call Just to make sure we got everything covered, you are looking to renew your contract. I was able to resolve it by giving you (bundle) at (amount) for 24 months. To easily manage your account, feel free to visit our website virginmedia.com or download our myvirginmedia app. ·         Is there anything else I can help you today? ·         Was I able to fully resolved your concern today? ·         PROVIDE ACE SPIEL – be smart in providing this script   Recap for considering offer Just to make sure we got everything covered, you are looking to renew your contract. I was able to help and resolve it by looking for a deal which is (bundle) at (amount), we did not process any changes on the account. To easily manage your account, feel free to visit our website virginmedia.com or download our myvirginmedia app. ·         Is there anything else I can help you today? ·         Was I able to resolved your concern today?

Recap for faults handling Just to make sure we got everything covered, you are experiencing issues with your services and I was able to help you and resolve the issues today. You may also want to check our website virginmedia.com or download our myvirginmedia app to see others ways to troubleshoot your service. ·         Is there anything else I can help you today? ·         Was I able to fully resolved your concern today? ·         PROVIDE ACE SPIEL – be smart in providing this script