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Agent Instructions
Status Check - Prior to Delivery
Hello! Thank you for contacting 1-800-Flowers.com. My name is {AGENT_NAME}. How may I help you today?
Opening (wait for response) I would be happy to check the status of your order today. Would you provide me with your order #, please?
(wait for response) Thank you for that information. I am pulling up your order now. Please hold 1-2 minutes while I access the order and review.
(wait for response) May I have your first and last name, your recipient's first and last name and the date your order was scheduled to be delivered please?
Verify Customer Information
** As long as customer verifies order correctly, you may release order details.**
(wait for response) Thank you. I am showing your order for the Field of Europe Romance for delivery tomorrow, March 14th. I see no issues with your order. Our normal delivery hours are between 9am and 8pm.
(wait for response) You’re Welcome. Is there anything else I can assist you with today?
(closing) I hope you are extremely satisfied with the service I provided today. At the end of this chat, you will receive a survey asking you to rate your experience with me and with 1-800-Flowers.com. Please click the link at the bottom of this window when our chat ends. Thank you for chatting with 1-800-Flowers.com. Have a good day/night! If you need further assistance, please feel free to reach out again.
Status Update CSI Type: Status Check
Detail Code: Customer checking status of order
Reason Code: Customer Checking Status of Order
Suggested Resolution: No compensation Allowed
Complete CSI
Enter Order Notes: Customer contacted via Chat to check status of order to make sure order processed properly and no issues. Reviewed order and found no issues and relayed this to customer. Closing CSI