Tech

TECH ISSUE I couldn't imagine how hard it must have been for you, and we apologize for the inconvenience this caused you. No worries, let me check your line and let's do some troubleshooting.

LOCAL SITE ISSUE Got you! We appreciate you waiting. I see that there is an ongoing local site issue, in your area and some other customers may be experiencing the same issue too.

TRANSFER TO TECH I really appreciate you for troubleshooting with me. We fairly covered the basics earlier and helped us determine the root cause but no to avail. We just need to proceed with the next step which I will have to transfer you to the Tech Experts for further troubleshooting. Will this work for you?

SAMPLE TEMPLATE I notice that there is a network issue on my area, is this true? -Local site maintenance

-I appreciate you sharing that concern to me. Upon checking on our end, it shows that we are having a service enhancement in your area causing some issues at the moment. But no worries as our engineers are currently working on it, rest assured that you will have better service moving forward.

Jessica, Thank you waiting. Upon checking on our end there is a upgrade on the service in your area

The Good thing is our engineers are already working on it! Once it is completed you will enjoy better and faster service.

Just to be sure please restart the phone for us to see any update or improvement on our end, kindly let me know once done?