September 16 · Offline Notepad

Contact name: RICHADONIS WILLIAMS User concern: instant pay Trip details: N/A #LOB: US AP Blue Messaging Resolution provided: known issue #KB: https://uberkb.lightning.force.com/articles/en_US/Knowledge/2022-09-12-bad-deploy--Bank-Card-Service Other account/contacts used:

Contact name: Ryan Nelson User concern: vehicle inspection status Trip details: N/A LOB: US EARNER AP BLUE Messaging Resolution provided: educate driver about the ongoing issue KB: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Tech-Issues-Earners Other account/.contacts used: https://bliss.uberinternal.com/contacts/85e82516-3a2f-4bbb-bfe2-fdbd21775ddf Attached the Jira: https://jira.uberinternal.com/browse/GSDFE-50680 If transferring transfering to insrt LOB name: *********************************solved Contact name: Sonya Tarver User concern: payment issue due to Uber charge the driver in her account Trip details: N/A LOB: US EARNER AP BLUE Messaging Resolution provided: Route to messaging for the Rider KB: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Email-Routing-Guidelines-NORTHAM Other account/.contacts used: https://bliss.uberinternal.com/contacts/da76738e-7998-495b-9014-00b1f38db5dc If transferring transfering to insrt LOB name: N/A

Contact name: Dyman Addison User concern: driver cant sign in on her account Trip details: N/A LOB: US EARNER AP BLUE Messaging Resolution provided: Route to BGC KB: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM Other account/.contacts used: https://bliss.uberinternal.com/contacts/4c16f8b9-8626-4d7b-9260-92e20a1884c4 If transferring transfering to insrt LOB name: BGC

Contact name: Sebastien Ceva User concern: Cant cash out //and cant change debit card information Trip details: N/A LOB: us earner AP Blue Resolution provided: Educate driver about the ongoing known issue. KB: https://uberkb.lightning.force.com/articles/en_US/Knowledge/2022-06-01-Drivers-Unable-to-Edit-or-Add-Banking-Details-due-to-Error-Message Other account/.contacts used: https://bliss.uberinternal.com/contacts/dc6633df-4cf3-4d0f-b478-dfccd0ca563c If transferring transfering to insrt LOB name: N/A

Contact name: Shaneequa Mckenzie User concern: cant cash out Trip details: N/A LOB:US EARNER AP BLUE Messaging Resolution provided: educate driver about the ongoing known issue. KB: https://uberkb.lightning.force.com/articles/en_US/Knowledge/2022-09-12-bad-deploy--Bank-Card-Service Other account/.contacts used: https://bliss.uberinternal.com/contacts/664eb714-f1dc-4e44-b8a0-b541f693c9c6

Contact name: Coneil Beckford User concern: BGC status Trip details: N/A LOB: US EARNER AP BLUE Messaging Resolution provided: Route to BGC KB: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Email-Routing-Guidelines-NORTHAM Other account/.contacts used: https://bliss.uberinternal.com/contacts/d2274772-87f7-4b50-967a-47d37d0c8383

Contact name: TREVON GUNDY User concern: cant cash out Trip details: LOB: US EARNER AP BLUE Messaging Resolution provided: Educate driver about the ongoing known issue KB: https://uberkb.lightning.force.com/articles/en_US/Knowledge/2022-09-12-bad-deploy--Bank-Card-Service Other account/.contacts used: https://bliss.uberinternal.com/contacts/7e735dee-c192-4c00-bdff-428859090e57

Contact name: Robert Painchaud User concern: BGC Trip details: N/A LOB: US Earner AP Blue Messaging Resolution provided: Support resolution 4 KB: https://uberkb.lightning.force.com/articles/en_US/Knowledge/U-S-Background-Check-Failed Other account/.contacts used: https://bliss.uberinternal.com/contacts/e1c1c13f-26b5-486a-b3f6-b5db4f1818f5

Abdelaziz

I already escalated your issue to our concerned team, They will surely get back to you soon.

Contact name:Abdelaziz Ahmad User concern: cant go online Trip details: N/A LOB: US AP Earner Blue messaging Resolution provided: Step 65 (A-B) KB: https://uberkb.lightning.force.com/articles/en_US/Knowledge/account-inactive-tables-NORTHAM Other account/.contacts used: https://bliss.uberinternal.com/contacts/4fd3c4bf-0a6b-48d4-b284-6d62254e6938

Contact name: Corey Booker User concern: unable to go online Trip details: N/A LOB: US AP Earner Blue messaging Resolution provided: Step 1 KB: https://uberkb.lightning.force.com/articles/en_US/Knowledge/Unable-to-sign-in-or-go-online-Account-Active-Part-1-NORTHAM Other account/.contacts used: https://bliss.uberinternal.com/contacts/73f4d534-4340-4e20-902b-e6160c645adf

Contact name: MICHAEL MCQUAY User concern: unable to edit banking information Trip details: N/A LOB: US AP Earner Blue messaging Resolution provided: Educate driver about the ongoing known issue. KB: https://uberkb.lightning.force.com/articles/en_US/Knowledge/2022-06-01-Drivers-Unable-to-Edit-or-Add-Banking-Details-due-to-Error-Message Other account/.contacts used: https://bliss.uberinternal.com/contacts/c00ba724-3ed8-4f08-a245-7e3834db75e6

If transferring Transferring to: Insert LOB name: N/A

Hi Michael,

Thank you for message us today and letting us know that you are having issues editing or adding my banking details in the Uber Driver app. There is a known issue that’s preventing you from adding or editing banking details in the Uber Driver app. Our team is working on fixing this issue as soon as possible.

Thank you so much for your patience.

Contact name: User concern: Trip details: LOB: Resolution provided: KB: Other account/.contacts used: